IT Services Outsourcing Company – The Services & Advantages

Wavex, an IT services outsourcing company, is a leading provider of premier, high-quality IT consulting, advisory, and support. Founded in 1998, the company has solid experience in resolving all kinds of IT related issues. It was established by Gavin Russell with a desire to help people, and it has had considerable organic growth, doubling its revenues through excellent service and acquisitions. It has been presented the 2013 IT Excellence Finalist "Solution Provider - Managed Service Solution of the Year" award. It serves a variety of clients from different industries varying from less than 20, to more than 500 employees.

The services provided by Wavex are extensive and include security, user support and training, virtualization, business intelligence services, backup and recovery, Office 365, telephony, infrastructure design and implementation, infrastructure support and maintenance, data storage analysis, and more. As a leading IT services outsourcing company, it has recruited some of the smartest people to be a part of the technical team. These engineers and technical specialists are highly qualified – both in terms of education and training. They are also appropriately trained with people skills to deal with customers. In addition, Wavex continues to motivate these employees using individualized training plans.

As a proficient IT services outsourcing company, Wavex has built several in-house technologies over the years. One such technology, the Wavex Platform, combines a suite of support applications to enhance overall customer experience and to provide excellent technical delivery. It works by maximizing call-handling efficiency, providing a platform for real-time client communication, delivering rapid problem resolution, and providing pre-emptive monitoring. The Wavex platform incorporates four main areas: The Wavex Client Management System (CMS), The Wavex Extranet, NETi™, and MonX™. Allowing for sophisticated call handling and rapid problem diagnosis, the Wavex platform is designed to predict issues before they even happen. This saves time, money, and resources.

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