it takes a village: effective communications throughout the sdlc
TRANSCRIPT
![Page 1: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/1.jpg)
It Takes a Village Effect ive Communicat ions
Throughout the SDLC
![Page 2: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/2.jpg)
Overview
• Why Does This Matter
• Understanding Your Colleagues
• Becoming a Decision Architect
• Communicating More Effectively
![Page 3: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/3.jpg)
About …
![Page 4: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/4.jpg)
About Me
![Page 5: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/5.jpg)
@pjbeyer
![Page 6: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/6.jpg)
![Page 7: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/7.jpg)
![Page 8: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/8.jpg)
![Page 9: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/9.jpg)
![Page 10: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/10.jpg)
![Page 11: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/11.jpg)
![Page 12: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/12.jpg)
![Page 13: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/13.jpg)
![Page 14: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/14.jpg)
![Page 15: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/15.jpg)
photo credit: vibramfivefingers.com
![Page 16: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/16.jpg)
![Page 17: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/17.jpg)
![Page 18: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/18.jpg)
![Page 19: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/19.jpg)
About Expectations
![Page 20: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/20.jpg)
Not an Expert
![Page 21: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/21.jpg)
Not Comprehensive
![Page 22: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/22.jpg)
Not a Lecture
![Page 23: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/23.jpg)
About Communication
![Page 24: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/24.jpg)
“The most important thing in communication is
hearing what isn't said.”- Peter Drucker
![Page 25: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/25.jpg)
“Communication is what the listener does.”
- Mark Horstman
![Page 26: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/26.jpg)
It isn’t About
![Page 27: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/27.jpg)
It isn’t About
• Your role
• Your thoughts
• Acting alone
![Page 28: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/28.jpg)
It is About
![Page 29: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/29.jpg)
It is About
• Your actions
• Taking initiative
• Working with others
![Page 30: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/30.jpg)
About Effectiveness
![Page 31: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/31.jpg)
“Most people do not listen with the intent to
understand; they listen with the intent to reply.”
- Stephen R Covey
![Page 32: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/32.jpg)
7 Habits of Highly Effective People
![Page 33: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/33.jpg)
Effective Communication Habits
• #4 Think Win-Win
• #5 Seek First to Understand, Then to be Understood
• #6 Synergize
![Page 34: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/34.jpg)
Why Does This MatterUnderstanding Your Colleagues
Becoming a Decision ArchitectCommunicating More Effectively
![Page 35: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/35.jpg)
Intuition
![Page 36: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/36.jpg)
3 Quick Tests
![Page 37: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/37.jpg)
A bat and a ball cost $1.10 in total.
The bat costs $1.00 more than the ball.
How much does the ball cost?
![Page 38: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/38.jpg)
10¢
![Page 39: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/39.jpg)
5¢
![Page 40: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/40.jpg)
If it takes five machines five minutes to make five widgets…
How many minutes would it take 100 machines to make 100 widgets?
![Page 41: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/41.jpg)
100 min
![Page 42: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/42.jpg)
5 min
![Page 43: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/43.jpg)
In a lake, there is a patch of lily pads. Every day, the patch doubles in size.
If it takes 48 days for the patch to cover the entire lake…
How many days would it take for the patch to cover half the lake?
![Page 44: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/44.jpg)
24 days
![Page 45: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/45.jpg)
47 days
![Page 46: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/46.jpg)
3 Quick Tests
![Page 47: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/47.jpg)
Thinking… Fast and Slow
![Page 48: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/48.jpg)
Thinking… Fast and Slow
• Daniel Kahneman
• System 1 vs System 2
![Page 49: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/49.jpg)
System 1
• Automatic
• Instinctive
• Emotional
• Concrete, Immediate Payoffs
![Page 50: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/50.jpg)
System 2
• Slow
• Logical
• Deliberate
• Requires Cognitive Effort
![Page 51: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/51.jpg)
Intuition Can Be Wrong
![Page 52: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/52.jpg)
Behavior
![Page 53: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/53.jpg)
A Typical Email
![Page 54: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/54.jpg)
From a Project Manager
• Terse
• Blunt
• Demanding
![Page 55: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/55.jpg)
From a Marketing Director
• Enthusiastic
• Optimistic
• Unclear
![Page 56: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/56.jpg)
From a Developer
• Thorough
• Objective
• Uncompromising
![Page 57: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/57.jpg)
A Typical Email
![Page 58: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/58.jpg)
Interpretation Can Be Wrong
![Page 59: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/59.jpg)
Why Does This MatterUnderstanding Your Colleagues
Becoming a Decision ArchitectCommunicating More Effectively
![Page 60: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/60.jpg)
Understand Behavior
![Page 61: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/61.jpg)
Understand Behavior
• DiSC is an instrument
• Behavioral styles are not personalities
• Helpful in deciphering communication (written and spoken)
![Page 62: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/62.jpg)
![Page 63: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/63.jpg)
DiSC Dominance
![Page 64: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/64.jpg)
Dominance• Emphasis on accomplishing results, the
bottom line, confidence
• Sees the big picture
• Can be blunt
• Accepts challenges
• Gets straight to the point
![Page 65: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/65.jpg)
DiSC Influence
![Page 66: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/66.jpg)
Influence• Emphasis on influencing or persuading others,
openness, relationships
• Shows enthusiasm
• Is optimistic
• Likes to collaborate
• Dislikes being ignored
![Page 67: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/67.jpg)
DiSC Steadiness
![Page 68: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/68.jpg)
Steadiness• Emphasis on cooperation, sincerity,
dependability
• Doesn't like to be rushed
• Calm manner
• Calm approach
• Supportive actions
![Page 69: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/69.jpg)
DiSC Conscientiousness
![Page 70: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/70.jpg)
Conscientiousness• Emphasis on quality and accuracy, expertise,
competency
• Enjoys independence
• Objective reasoning
• Wants the details
• Fears being wrong
![Page 71: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/71.jpg)
Why Does This MatterUnderstanding Your Colleagues
Becoming a Decision Architect
Communicating More Effectively
![Page 72: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/72.jpg)
Define the Problem
![Page 73: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/73.jpg)
Define the Problem
• Behavioral economics is most effective when:
• Human behavior is at the core of the problem
• People are not acting in their own best interests
• The problem can be narrowly defined
![Page 74: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/74.jpg)
Diagnose Underlying Causes
![Page 75: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/75.jpg)
Diagnose Underlying Causes
• Poor decision-making has 2 main causes
• Insufficient Motivation
• Failure to take any action at all
• Cognitive Bias
• Systematic errors in the decision-making process
![Page 76: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/76.jpg)
Design the Solution
![Page 77: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/77.jpg)
Design the Solution
• Improve people’s decisions
• Carefully structure how information and options are presented
• Nudge employees in a certain direction
• Without taking away their freedom
![Page 78: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/78.jpg)
Trigger System 1
• Arouse emotions
• Harness bias
• Simplify process
![Page 79: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/79.jpg)
Engage System 2
• Use joint evaluations
• Create opportunities for reflection
• Increase accountability
• Introduce reminders and planning prompts
![Page 80: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/80.jpg)
Why Does This MatterUnderstanding Your Colleagues
Becoming a Decision ArchitectCommunicating More Effectively
![Page 81: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/81.jpg)
Talk Less, Listen More
![Page 82: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/82.jpg)
(Re)Consider Your Decision
![Page 83: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/83.jpg)
Choose the Right Lever
![Page 84: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/84.jpg)
Resources
![Page 85: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/85.jpg)
@pjbeyer
![Page 86: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/86.jpg)
Effectiveness
![Page 87: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/87.jpg)
Effectiveness Resources
• Stephen Covey
• “The 7 Habits of Highly Effective People”
• http://en.wikipedia.org/wiki/Stephen_Covey
• Atul Gawande
• “The Checklist Manifesto”
• http://atulgawande.com/
![Page 88: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/88.jpg)
Thinking
![Page 89: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/89.jpg)
Thinking Resources
• HBR Article: “Leaders as Decision Architects”
• https://hbr.org/2015/05/leaders-as-decision-architects
• Daniel Kahneman
• “Thinking, Fast and Slow”
• http://en.wikipedia.org/wiki/Daniel_Kahneman
• Richard Thaler
• “Nudge”
• https://en.wikipedia.org/wiki/Richard_Thaler
![Page 90: It Takes a Village: Effective Communications Throughout the SDLC](https://reader034.vdocuments.net/reader034/viewer/2022042818/55b6db2dbb61ebed588b4597/html5/thumbnails/90.jpg)
This work is licensed under a Creative Commons Attribution-NonCommercial-
ShareAlike 4.0 International License http://creativecommons.org/licenses/by-nc-sa/4.0/