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UCD IT Services Seírbhísí TF UCD

IT Work Programme 2008

Document Ref: IT0108

Date: January 2008 Approved by: ____________________________________ Mary Crowe Chief Information & Technology Officer


WORK PROGRAMME 2008 EXECUTIVE SUMMARY: During 2007 we commenced the development of our next IT Strategy and engaged in consultation with our IT Steering Groups to identify priorities. We will continue the consultation process in 2008 and will publish the findings from the surveys and discussions on our website. This information has been used to formulate our initial draft of IT Strategy and also to focus our work programme for 2008. A number of targeted surveys were completed on Teaching Technology, Research IT and Administrative Systems. We also carried out a major student survey into their use of technology based on a standardised USA University survey. Key areas identified in the consultation process were:

Teaching Technology Research IT infrastructure Mobility of students and laptop services Information Management Web applications and web development needs

The projects for 2008 are divided into targeted areas selected to address immediate priorities and to improve IT services for both staff and students. IT DEVELOPMENTS 2008 Student Mobility The full implementation of mobile services for students and staff is a major objective for 2008. UCD students have a 70% laptop ownership level with a corresponding high use of our wireless network and off campus service through UCD Connect. For 2008 we plan to deploy additional services targeted at the mobile environment including:

Laptop access to our application software packages Web file storage services with 2GB of space for students Implement anti-spam and increased email storage for students Extended wireless network and pilot mobile access services

Research Infrastructure The expansion of our research IT infrastructure will continue in 2008 with both increased capacity for storage and the introduction of new services. Data management including backup and archive facilities are priority areas. The main developments planned are:

Increased storage capacity to meet the demand from research groups Tender and implementation of compute cluster capacity Implementation of enterprise scale backup facilities for research data

Information Management Supporting the Information Management requirements of the University is the major objective of Management Services in 2008. Providing easy web based access to information resources through a portal service while extending existing systems to support the necessary information capture are the key projects.

Develop management information services and an information portal Extend Research management systems to support user needs Tender for document and record management software for HR and other services Implement full roll-out of web based eProcurement applications Improve and deploy enhanced curriculum building application.


Education Technology & eLearning In 2008 we will continue work on eLearning developments both in improvements to teaching technology and support for content development. Pilot services for technology support in lecture spaces will be implemented in partnership with Building Services. Our student IT laboratories in Daedalus will be used to trial new technology and to support eLearning initiatives. Our main projects for 2008 include:

Develop technology enabled learning spaces in Daedalus supporting innovation Implement standard PC and support services on a pilot basis in teaching spaces Continue development of eLearning services with anti-plagiarism & content pilots

UCD Web Presence Recognising the need for both support and tools to assist in web development, our 2008 projects will focus on implementing content management for the UCD website and on enhancing the search facilities. Working with the Web IT Steering Group we will continue the development of UCD Intranet and portal services. Key projects include:

Roll-out Web Content Management System Implement extended search and additional UCD Web capabilities Define web requirements for Internet and Intranet services Implement next generation of UCD Connect portal services

IT Architecture In 2008/9 we are commencing Phase 3 of our IT Architecture plan. The focus of this stage is on full scale monitoring and management of services, the implementation of disaster recovery capacity and the development of our applications architecture. There are a number of network developments to be completed including Richview and the full expansion of our wireless network. New developments in the applications area include Web Architecture and Information Architecture to support both the Web Services and Information Management projects described above.


Project

SO

PCode

Sponsor

Implement application delivery to laptops and campus desktop PCs

SS IT1 T&L IT SG

Implement web file storage for students SS IT2 Web IT SG

Expand email storage and provide anti-spam service for students SS IT3 Central User Com

Extend wireless network & provide monitoring service CA IT4 Central User Com

Implement extended storage hosting capacity for research groups

SK IT5 Rsh IT SG

Select future compute cluster infrastructure & deploy pilot SK IT6 Rsh IT SG

Implement enterprise scale backup services SK IT7 Rsh IT SG

Develop management information services and information portal MD IT8 Admin IT SG

Extend Research Management Systems, including integration planning

BW IT9 UCD Research

Tender for Document & Record management software for HR & admin services

MD IT10 UCD HR

Implement full roll-out of eProcurement application AD IT11 Admin IT SG

Develop new curriculum building application BOC IT12 UCD Registry

Develop technology enabled learning spaces in Daedalus (x 2) CA & GD

IT13 T&L IT SG

Implement PC service in large teaching spaces SS IT14 T&L IT SG

Continue development of eLearning Service (anti-plagiarism & content pilots)

SS IT15 T&L IT SG

Roll-out Web Content Management System BM IT16 Web IT SG

Implement extended search and additional UCD Web capabilities SS IT17 Web IT SG

Define web requirements for Internet & Intranet services SS IT18 Web IT SG

Implement next generation UCD Connect Portal Services SS IT19

Implement Disaster Recovery capability for major systems in Belfield

SK IT20 Security Group

Complete network cabling (Richview) SK IT21 College EMPS

Pilot MS Exchange groupware services DC IT22 College & Admin

Design & implement directory services DC IT23

Develop Information Architecture & evaluate integration options ML IT24 Admin IT SG

Specify and validate proof of concept for Identity Management ML IT25


IT Work Programme Details


IT1 Implement application delivery to laptops & Lab PCs

Project Description Give staff and students using Windows and non-Windows clients, SSO thin-client access via Connect/Luminous, to a selected number of applications running on Citrix and/or Terminal Services servers.

Project Milestones:

Jan – Mar Q1

Pilot Softgrid and Citrix solutions using limited set of applications and a minimum of one class per application.

Apr – Jun Q2

Assess feed back and outcomes of pilot and select solution for full roll out. Design and procure architecture for production system. Develop schedule for application deployment to selected system.

Jul – Sep Q3

Implement production system and start phased deployment of applications to the new system.

Oct – Dec Q4

Make production system available to full user population and continue deployment of applications to system.

Project Manager

Seamus Shaw

Team Leader (TL) and Project Team

• Eoin Hanratty as Team Leader • Nicola Carrigan, Clare Gill and Garrett Coghlan for

application sequencing. • Techman resource for infrastructure (including

Softgrid and/or Citrix) build and support. • Application owners for test of applications after

sequencing.

Other Resources

• Novosco Professional Services for Softgrid • Datapac Professional Services for Citrix

Funding

5075 CS006


IT2 Implement web file storage for students

Project Description Implement an easy to access and use, web file storage solution for staff and students which will be available through UCD Connect.

Project Milestones: Issue RFP. Appoint a supplier. Negotiation. Proof of concept. Pilot. Rollout.

Jan – Mar Q1

Assessment of RFPs, negotiation and appointment of supplier.

Apr – Jun Q2

Proof of concept. Report and recommendations. Pilot.

Jul – Sep Q3

Integrate with UCD Connect. Pilot with staff group over Summer.

Oct – Dec Q4

Implement on an enterprise-wide basis.

Project Manager

Seamus Shaw


Matthew Hynes. Connect team, Customer Services, Tech. Management.

Other Resources

Consultation from successful solution provider Consultation from SungardHE on integration

Funding

5075 CS007


IT3 Expand email storage and provide anti-spam service

for students

Project Description Add additional space to student quotas. Extend anti-spam solution to student environment.

Project Milestones:

Assess existing architecture capacity and readiness. Design and test in test environment. Risk assessment and mitigation. Licence purchase. Implementation.

Jan – Mar Q1

Anti-spam: Architecture assessment. Test and risk analysis. Implementation of anti-spam solution.

Apr – Jun Q2

Storage: Assessment of options and recommendation.

Jul – Sep Q3

Storage: Implement recommendations.

Oct – Dec Q4

Project Manager

Seamus Shaw


Matthew Hynes. Connect team. Technology management. Customer Services.

Other Resources

Anti-spam solution provider, HP

Funding

5075 CS010


IT4 Extend wireless network and provide monitoring

service

Project Description Extension of the services accessible from WLAN by the introduction of Authentication and Encryption in parallel to the current service. Introduction of an EDUROAM service Enhanced monitoring and User Tracking.

Project Milestones: Proof of Concept, Pilot in Computer Centre, IT Centre’s General Roll Out cross Campus

Jan – Mar Q1

Setup Proof of Concept in Computer Centre, Radiator RADIUS servers on VMWARE / HP Blade Chassis configured to talk to LDAP / e-Dir & HEANet RADIUS, Cisco AP’s with multiple VLAN / SSID’s and associated service sets. Roll out Monitoring from Cisco Works

Apr – Jun Q2

Pilot service in selected locations i.e. Computer Centre and IT Centres cross campus – Monitor client configuration issues – feed revised info into support information – assess reaction to services available. Test and review logging database.

Jul – Sep Q3

Roll Out in phased manner following transition of individual networks to new model supporting multiple VLAN’s and enhanced monitoring.

Oct – Dec Q4

Evaluate and target areas where equipment upgrades are required to deliver the new service.

Project Manager

Ciara Acton


Paul Barry, Customer Services, Networks & Unix Team members (PB, RK, DB, LS, FS, as necessary, JC)

Other Resources

HEANet

Funding

5022 82530 5075 CS002


IT5 Implement extended storage hosting capacity for

research groups

Project Description Enhance and improve the current service offering. Identify and implement high availability iSCSI connectivity, implement improved monitoring and client support documentation. Evaluate and assess service direction with particular emphasis on backup and replication options.

Project Milestones: Commission storage currently in procurement process and appropriate HA iSCSI solution. Provide customer support documentation. Identify typical Data Management / Backup issues for typical research groups. Negotiate best value scalable solution with consideration for both IT Services disaster recovery and research group requirements.

Jan – Mar Q1

Commission equipment in supply chain, begin work with research groups in relation to Data Management requirements. Identify and pilot scaleable iSCSI access.

Apr – Jun Q2

Implement scaleable service monitoring, implement HA iSCSI access, Produce report on typical research Data Management Models

Jul – Sep Q3

Review monitoring and iSCSI implementation. Initiate procurement for Data Management as necessary

Oct – Dec Q4

Review and reassess work to date in light of rapidly changing technology and requirements.

Project Manager

Shaun Kennedy


Fred Clarke, Research & Operations Teams members as necessary (RL, PB, TC, DP, SH, RD, VT, as necessary, JC)

Other Resources

HP Storage Technical Account Manager, Other external resources as necessary

Funding

5075 CS010


IT6 Select future compute cluster infrastructure and

deploy pilot

Project Description Deploy HPC cluster for UCD users

Project Milestones:

Jan – Mar Q1

Design HPC system - Select server type, interconnect, storage technology, applications – compilers and scheduler.

Apr – Jun Q2

Build the system.

Jul – Sep Q3

Finalise build / trial with users

Oct – Dec Q4

Handover system to Technology management

Project Manager

Shaun Kennedy


TBD (TL), Research IT, Technology Management – NOS (storage), Networks and Unix teams (Linux build) & IT Security Officer.

Other Resources

External consultancy

Funding

5075 CS009


IT7 Implement enterprise scale backup service

Project Description This project has 3 strands: In conjunction with DV4 assess requirements and technologies to meet the requirements of Data Management for Storage Hosting Customers. Provide a customer friendly Laptop / PC backup solution Review and revise current IT Services Backup policies and procedures based on new storage capabilities and functionality.

Project Milestones: Implement Backup Hardware capacity in supply pipeline Laptop / PC Backup system pilot and implementation Revised IT Service Backup strategy and operational procedures. Pilot Data Management service definition consultancy process for research groups.

Jan – Mar Q1

Identify application / group and setup proof of concept system for laptop backup. Produce report on current IT services backup strategies with recommendations for change. Identify typical research groups to define Data Management requirements

Apr – Jun Q2

Pilot feedback and report on laptop backup – initiate procurement if necessary. Revise IT Services backup regimes as appropriate in conjunction with system upgrades. Work with research groups to define typical data management issues

Jul – Sep Q3

Implement laptop / PC backup solution. Implement and Test effectiveness of revised IT Services backup regimes. Produce draft report on typical research data management scenarios for review

Oct – Dec Q4

Review implementations to date. Continued work on data management solution.

Project Manager

Shaun Kennedy


David Coughlan, Research & Operations Team members as necessary (FC, RL, TC, DP, FJ, as necessary, JC)

Other Resources

Research Groups representatives

Funding

5075 CS010


IT8 Develop management information portal (info@ucd)

Project Description The objective of this project is make management information more readily available to the university community by:

(1) Personalising the information which people can see relevant to the role(s) they play

(2) Simplifying access to the information by providing single sign-on

(3) Improving the user interface to ensure the optimum usage by the widest audience.

The first phase of the project is to focus on the roles of Module Co-ordinator and Head of School.

Project Milestones:

Jan – Mar Q1

Specification of requirements by end February 2008 Identification of the solution by end March 2008

Apr – Jun Q2

Completion of pilot phase by June 2008

Jul – Sep Q3

Oct – Dec Q4

Completion of all target roles by Dec 2008

Project Manager

Michael Doyle


MIS Team (to be defined)

Other Resources

Participation from UCD Registry, UCD Research, Finance Office and UCD HR

Funding

6130 DS431


IT9 Extend Research Management Systems

Project Description Ongoing project to develop the Research Online Forms application and implement across the university. This application will form an anchor component of the Research Intranet and integrate closely with eFinancials and Core HR.

Project Milestones:

Jan – Mar Q1

Completion of development by end March 2008

Apr – Jun Q2

Migration of existing Funded Research Database to new environment and switch over to new system by end April 2008

Jul – Sep Q3

Ongoing rollout across the university

Oct – Dec Q4

Project Manager

Bridin Walsh


Cormac Shaw

Other Resources

UCD Research team Curach (outsourced developers)

Funding

6130 DS430 & Research budget


IT10 Tender for Document and Record management

software for HR & Admin Services

Project Description Selection of a document and records management solution for the university which can be integrated with existing administrative applications. Phase one of the project will focus on implementing the selected solution within HR.

Project Milestones:

Jan – Mar Q1

Receipt of completed tenders by end January 2008 Selection of preferred solution by end February 2008

Apr – Jun Q2

Implementation of Pilot in HR by end April 2008

Jul – Sep Q3

Rollout to second phase areas (to be defined)

Oct – Dec Q4

Rollout to third phase areas (to be defined)

Project Manager

Michael Doyle


tbd

Other Resources

UCD HR Resources Records Officer

Funding

6130 DS427 6130 DS431


IT11 Implement full roll-out of eProcurement application

Project Description Extension of the current eProcurement pilot through all schools within the College of Life Sciences and some other areas of the university.

Project Milestones:

Jan – Mar Q1

Rollout within IT Services by end March 2008

Apr – Jun Q2

Completion of Rollout to remaining schools of Life Sciences by end May 2008

Jul – Sep Q3

Plan for rollout to wider university by end June 2008

Oct – Dec Q4

Project Manager

Adrian Dillon


Other Resources

Resources in Bursar’s Office and College of Life Sciences

Funding

6130 DS429


IT12 Develop new Curriculum Management Application

Project Description The objective of this project • to support the on-going process of curriculum

management by providing an easy-to-use tool which allows the components of our curriculum to be defined and approved. The enhancements proposed will ensure the application is easier-to-use and more accessible than the current applications.

• to provide support for curriculum development for registration 2008

Project Milestones:

Jan – Mar Q1

Specification of requirements by end January 2008 Date for procurement of solution to be decided

Apr – Jun Q2

Jul – Sep Q3

Oct – Dec Q4

Completion of implementation to be decided

Project Manager

Bronwyn O’Callaghan


Derek Nolan Adrienne Wilson

Other Resources

UCD Registry staff

Funding

6130 Registry Strategic Fund (c/fwd from 2006/07)


IT13 Develop technology enabled learning spaces in

Daedalus (x3)

Project Description 1. Teaching space – G6 2. Student work space – G1 3. Lecture capture & visualisation space – G4 new

Project Milestones:

January

• Agree scope of the project. • Agree requirements for the space or spaces and verify

requirements with the user community. • Procure the services of a learning/collaboration space

design company.

February - March • For G4 agree designs, cost and implementation plan with the company.

March – April • For G6 agree designs, cost and implementation plan with the company.

• For G1 agree designs, cost and implementation plan with the company.

April – May • For G4 implement new design.

June

• For G1 implement new design. • For G4 Train IT Services on the use of new area.

July

• For G6 implement new design. • For G1 Train IT Services on the use of new area. • For G4 Communicate new service to all user communities. • For G6 Communicate new service to all user communities.

August • For G6 Train IT Services on the use of new area.

September – December

• For G1 Communicate new service to all user communities. • For all rooms monitor & manage and provide ongoing

support.

December • For all rooms carry out mid-year review of room utilisation and customer feedback.

Project Manager

Ciara Acton & Genevieve Dalton


Marta Boreilli, Eoin Hanratty, Ruth Lynch, and other resources as required.

Other Resources

Design company and external suppliers

Funding

5075 CS006


IT14 Implement PC service in large teaching spaces

Project Description Implement PC service in large teaching spaces which meet the following criteria:

o Minimum of 40-50 seats o Centrally bookable o Currently have AV equipment

Project Milestones:

Jan – Mar Q1

• Pilot PC service installed in 10 teaching spaces in Health Sciences.

• Based on feed back and outcomes of pilot services, change selection criteria and service if required.

• Review rooms with Buildings and Services and identify spaces which will be targeted for PC service.

Apr – Jun Q2

• Develop install schedule for selected rooms. • Procure required equipment and services for install

schedule. • Book rooms to facilitate equipment install schedule.

Jul – Sep Q3

Install equipment and add to services schedule.

Oct – Dec Q4

Continue to install equipment and add to services schedule.

Project Manager

• Genevieve Dalton


• Eoin Hanratty • Brendan Dixon • Customer Services resource

Other Resources

• Buildings and Services resources

Funding

5075 CS006 5022 82627


IT15 Continue development of eLearning Service (anti-plagiarism and content pilots)

Project Description Continue development of eLearning Service (anti-plagiarism and content pilots)

Project Milestones:

Jan – Mar Q1

Implement SafeAssign anti-plagiarism service for all staff & students. Pilot Blackboard Backpack client with School of Medicine. Perform initial scoping and investigation into Banner and Blackboard Gradebook integration. Perform initial scoping and investigation into Banner and Blackboard module status integration. Continue to support EPBL module content development on Moodle and Blackboard.

Apr – Jun Q2

Extend Blackboard Backpack client to School of Business and College of Life Sciences. Implement Banner and Blackboard Gradebook integration. Implement Banner and Blackboard module status integration. Continue to support EPBL module content development on Moodle and Blackboard. Move Moodle environment in-house?

Jul – Sep Q3

Extend Blackboard Backpack client to all staff and students. Continue to support EPBL module content development on Moodle and Blackboard. Blackboard 7 upgrade?

Oct – Dec Q4

Continue to support EPBL module content development on Moodle and Blackboard. Blackboard 7 upgrade?

Project Manager

Seamus Shaw


Genevieve Dalton Brendan Dixon on SafeAssign Garrett Coghlan on Blackboard Backpack, Banner & Blackboard integration, Moodle & Blackboard 7 upgrade Eoin Hanratty on Banner & Blackboard integration MSU resource on Banner

Other Resources

Blackboard Professional Services on Blackboard 7 upgrade

Funding

5075 CS006


IT16 Roll-out Web Content Management System

Project Description Implement Web Content management solution (Sitemanager) across the enterprise.

Project Milestones: Equipment and software implementation onsite. Testing and sign-off of CMS environment. Team build for CMS support. Information sessions for Colleges, Schools and units. Design workshops. Develop and agree implementation schedule with Colleges, schools and units. Implement CMS for customer groups.

Jan – Mar Q1

Equipment and software implementation onsite. Testing and sign-off of CMS environment. Appointment of staff to support CMS solution. Information sessions for customer groups. Design workshops. Develop and agree implementation schedule.

Apr – Jun Q2

Begin implementation in Colleges, Schools and units. Workshops and awareness sessions. Reports: Progress, support.

Jul – Sep Q3

Assess Sitemanager updates. Continue implementation in Colleges, Schools and units. Reports: Progress, support.

Oct – Dec Q4

Continue implementation. Review effectiveness of Sitemanager in meeting customer needs.

Project Manager

Seamus Shaw


Peter McKiernan. Web Services personnel. Customer Services.

Other Resources

TerminalFour

Funding

5075 CS008


IT17 Implement extended search and additional UCD Web

capabilities

Project Description Implement Google search across the enterprise including for Intranet.

Project Milestones: Requirements specification. Work specification. Project schedule and approach. Work. Testing. Implementation.

Jan – Mar Q1

Requirements specification. Work specification. Project schedule and approach. Work. Testing.

Apr – Jun Q2

Proof of concept. Implementation. Testing. Rollout.

Jul – Sep Q3

Oct – Dec Q4

Project Manager

Brian Morrissey


Peter McKiernan. Web Services. Customer Services. Technology Management.

Other Resources

Unspecified at this time but likely to be required.

Funding

5075 CS008


IT18 Define web requirements for Internet & Intranet

services

Project Description Intranet: Develop an internal UCD information environment where web pages and documents can be provided to a UCD audience. Internet: Sub-group to recommend approach to Web & portal steering group.

Project Milestones: Intranet: Design Intranet pages. Establish policies. Intranet rollout. Publicise service.

Jan – Mar Q1

Intranet: Design Intranet pages. Establish use policies. Deployment of Intranet service. Publicity.

Apr – Jun Q2

Intranet: Continue rollout of service. Review how service is meeting customer requirements.

Jul – Sep Q3

Usage review and report.

Oct – Dec Q4

Project Manager

Seamus Shaw


Peter McKiernan. Web Services; Technology Management; Customer Services.

Other Resources

Funding

5075 CS005


IT19 UCD Connect - Next Generation

Project Description Implement the next version of UCD Connect.

Project Milestones: Project planning. Equipment provisioning. Installation in test environment. Migration testing in test environment. Migration report. Installation and testing in target production environment. Proof of concept focus groups. Awareness campaign. Migration to production environment. Sign-off.

Jan – Mar Q1

Planning and equipment provisioning. Installation in test environment. Migration testing in test environment. Migration report. Installation and testing in target production environment.

Apr – Jun Q2

Conduct Proof of concept and report on findings. Prepare for migration of production Connect environment. Migration and testing. Sign-off.

Jul – Sep Q3

Oct – Dec Q4

Project Manager

Seamus Shaw


Team Lead (appointed). Technology Management; Customer Services.

Other Resources

SungardHE. Horizon Open Systems (Sun Microsystems Ireland).

Funding

5075 CS005


IT20 Implement Disaster Recovery capability for major

systems in Belfield

Project Description

Implement DR plan for major services by splitting resources across both Data Centre’s. DNS, DHCP, Proxy, Business Systems, E-Learning, Portal & Mail, Staff & Student File & Print, Application Delivery, WEB & Content Management

Project Milestones: Transition of each major application

Jan – Mar Q1

DHCP, DNS, Proxy & Business Systems

Apr – Jun Q2

WEB & Content Management Application Delivery

Jul – Sep Q3

Portal, Mail & E-Learning Staff & Student File & Print

Oct – Dec Q4

Review

Project Manager

Shaun Kennedy


David Coughlan Operations and Application Team members as necessary (NoR, TC, DP, PB, PK, EH, DK, GC, as necessary JC)

Other Resources

Specialist Equipment Transport

Funding

5075 CS001 5022 82623


IT21 Complete network cabling (Richview)

Project Description Review current infrastructure in Richview area and refurbish / replenish to bring up to standard

Project Milestones: Define requirements, initiate procurement, award contract, start works, commission network and transition users as necessary.

Jan – Mar Q1

Define requirements and initiate procurement

Apr – Jun Q2

Award contract and implement works

Jul – Sep Q3

Commission network and transition users

Oct – Dec Q4

Review

Project Manager

Shaun Kennedy


Wesley Arthur – Networks & Customer Support Team members (WA, PB, HB, DB, RK)

Other Resources

Buildings & Services, Consulting Engineer

Funding

5075 CS012


IT22 Pilot MS Exchange groupware services

Project Description Development of pilot for Microsoft Exchange within the College of Engineering, Mathematical & Physical Sciences with particular focus on the calendar and email capabilities of Exchange. The objective is that Exchange will provide a richer collaborative environment than current email and calendar facilities for staff. Consideration will also be given to including an administrative area within the pilot.

Project Milestones:

Jan – Mar Q1

Tbd with David Coughlan

Apr – Jun Q2

Jul – Sep Q3

Oct – Dec Q4

Project Manager

David Coughlan


Techman Team Management Services Team

Other Resources

Funding

5075 CS007


IT23

Design and implement Directory Services

Project Description Select and implement a campus-wide storage solution which will provide storage resources to meet all requirements

Project Milestones: Active Directory in daily use Jan – Mar Q1

Design AD Implement AD for use by Application deployment project.

Apr – Jun Q2

AD in use for all user objects as part of the Password Self Service Application AD replication with Edir in place

Jul – Sep Q3

AD available for applications as required

Oct – Dec Q4

Review

Project Manager

David Coughlan


Tom Cannon, Denis Paterson, Paul Barry NOS, Network and Unix/Linux specialists from Technology Management, Applications specialists from Advisory, AD expertise from Salford/HP

Other Resources

Specialist consultancy.

Funding

5075 CS002


IT24 Develop Information Architecture and evaluate integration options

Project Description Development of an Information Architecture within the context of the ongoing IT Strategy development. The information architecture will look at the current and target applications portfolio along with evaluating options for integration at the data, process and user interface levels.

Project Milestones:

Jan – Mar Q1

Draft Information Architecture presented to the Admin IT Steering Group by end February 2008

Apr – Jun Q2

Completed Information Architecture signed off by end May 2008.

Jul – Sep Q3

Oct – Dec Q4

Project Manager

Mark Lande


Other Resources

Funding

6130 DS431


IT25 Develop an Identity Management Architecture

Project Description The purpose of this project is to define a target Identity Management Architecture which will: 1. Outline the functional requirements which an identity

management solution must support. 2. Identify the technology components making up the

target framework along with an analysis of the gaps against current capabilities.

3. Define an implementation plan to sequence the selection and implementation of any components required.

Project Milestones:

Jan – Mar Q1

By end February, working draft of 1 and 2 above By end March, reviewed and signed-off version of 1 and 2 along with an agreed implementation plan (3).

Apr – Jun Q2

This project will lead to the procurement of some or all technology components during this quarter.

Jul – Sep Q3

This project will lead to implementation of pilot solutions to address technology gaps at this time.

Oct – Dec Q4

This project will lead to implementation planning for full rollout during 2009.

Project Manager

Mark Lande


Project Team will comprise: Bridin Walsh (from Management Services) John Curran (Technology expert)

Other Resources

The project will utilise resources from all groups within IT Services and from other groups within UCD. The project will take advice from external solution providers and other universities. We may use external reviewer(s) to validate the final output of this project – these may come from other universities or the commercial sector.

Funding

6130 DS431



Operational projects Web Services

• IT Services website redevelopment – (Q1 & Q2) • Management Information for Web Services – Web Analytics (Q2 & Q3) - implement

improved usage analysis of Connect, Intranet, CMS and other services • Events Calendar deployment – (Q2 & Q3) - assess requirements for amendments in

events calendar and deliver on same • Information display screens (Q1 & Q2) - implementation of information display screens

throughout the University • Integration projects (Q2 & Q3) - continue to integrate service components with UCD

Connect

Media Services

• Audit, review and replacement of equipment and facilities • Educational technology and media courses review and consolidation • Interactive multimedia content development and consultation • Video case studies academic staff & VPs teaching & learning • Emerging technology research and pilot project development • Review of safety and health course staffing and delivery system • IPTV course delivery rollout

Customer Services

• Implement 2008 laptop programme • Rollout of technology to the classrooms (Lecture Theatres) following pilot in Health

Sciences • USB modems pilot and wireless expansion • Continuation of SUAS rollout • Review and redesign of Open Access (G1 and G6 in Daedalus) between May and August

2008 • Review of PC replacement cycle with a view to reducing labs and turning space into

alternative as per G1 and G6 • Rollout of support knowledge base to customers • Review and possible upgrade of Helpdesk software (Touchpaper) to ITBM version • Self-service password rollout in conjunction with Technical Services • Implementation of new student printing service • Customer Charter • IT induction courses for 2008 • EU Tender for USB keys for IT inductions • Rollout of labstats



Operational projects (continued) Management Services

• Registration 2008 – changes for 2008 Registration to include prediction and allocation charges (e.g. merit based), registration for occasional students, elective management

• Fees 2008 – automation of the fees process to enable students to be billed on or prior to registration

• Online Curriculum Archive – production of a historical record of modules and programmes and add additional programme academic information

• Clinical placements for Veterinary Programmes – recording of Clinical Replacements for Vet School

• Single sign-on for Banner – rollout of single sign-on to Banner – both INB and SISWeb • HEA Returns – package the HEA returns to enable it to be maintained and processed

completely within Institutional Research function without MSU intervention • Calculation of Final GPA – enhancement of Assessment for 2007/08 students to

calculate final grade • ezRecruit Integration – implementation of applicant and programme integration to

ezRecruit (including changes to Online Curriculum) • IUA Strategic Planning & Decision Support Project – definition of KPIs and a common

data model in conjunction with other 6 universities • Finance reports rollout – rollout of suite of self-service Finance reports to CFOs and

School Administrators • HR Reports rollout – rollout of suite of self-service HR reports to College and School

Administrators • School KPIs – Life Sciences – definition of high-level reporting needs of the College of

Life Sciences • Pilot Datawarehouse – project to create a pilot datawarehouse (Oracle DB) along with a

central star schema and one for an area to be defined • Datawarehousing Tools – definition of requirements and identification of tools for ETL • Single sign-on for RMS – rollout of single sign-on for the RMS system • Review of Financial System Requirements – review of current Financial System

requirements and match against Cedar, Agresso and Oracle Financials • eProcurement – IT Services – rollout of eProcurement in IT Services • Financial KPI Dashboard – potential to produce a regular dashboard of key finance

metrics • eRecruitment – pilot Phase 2 – recommencement of the eRecruitement pilot • HR Dashboard – high-level dashboard for key HR metrics • Accommodation Management System – specification and selection of a new

Accommodation Management System • Accommodation Developments 2008 – enhancement of Online Accommodation booking

to focus on the special groups • SMT KPI Project – Project to define needs of the SMT in terms of KPIs • Research Reporting 2008 – Development of new suite of reports for UCD Research.



Operational projects (continued) Technical Services

• Install and configure new Cisco ACE modules (Load Balancers) • Install and configure new Cisco Firewall modules • Upgrade of Blackrock link • Redesign of Lyons Estate Campus

o The Lyons network need some attention as the wireless equipment is getting old and parts for these are limited also further investigation needs to be done for a redundant link to this campus and a new infrastructure server is required.

• Replacement of Cisco 3548 switches o The 3548 switch are end of life and need to be replaced with the newer 3550 or

3560 series of switches currently there is approx. 149 switches for replacement • Replacement of Lucent wireless AP’s • Commission new core 6509s

o This is to replace the older 6509 on the core so as to upgrade to the backbone to 10G network.

• New buildings • Office Moves • Cabling works

o Various cabling installs as they arise during the course of the year some possible locations are Richview, Newstead next phase, Restaurant etc.

• Management and Implementation of SAN Storage for UCD Systems • Management and Implementation of SAN Storage for UCD Research Systems • Management and implementation of Hosting requests • Move of systems from CC computer room to Daedalus Data Centre • Password Self Service • Microsoft AD for Application Delivery • Disaster Recovery • VMWare expansion • Design and implementation of Backup Strategy • Email Pilot • Connect Upgrade • Disaster Recovery • Content Management System • Intranet • Student Account Creation • Blackboard Hosting Review • Infrastructure Server and Proxy Server upgrades/replacements • Business Systems

o Implementation and management of new business systems applications



Operational projects (continued)

• Business Systems Tender • Business System monitoring • Banner performance improvements • Migration of apps on Alpha Servers to HP environment. • Implementation of VPN • Security awareness campaign for staff and students • Identity management platform selection • Campus firewall policy development • Security and data assurance technologies for VIP staff • Email security configuration for all staff • Feasibility trial for self provisioning and network access • Development of security assurance process and supporting systems • Deployment of business systems firewall • DR and Security Policy development

Teaching & Learning

• Blackboard 7 upgrade and possible move to hosting • Blackboard Gradebook to Banner Gradebook integration • Software media download service • Health Science AV service pilot • Backpack pilot • Blackboard module status in SIS • Ongoing addition of software applications • Pegasus retirement

Research IT Operational projects

• Implement 3D/Visualisation environment • Introductory Research IT Services • Research Partnerships • Research Collaboration tools • Daedalus Data Centre Capacity • Communications • Training and Induction



Operational projects (continued) IT Administration & Communications

• Finance – prepare budget estimates, control expenditure on IT Services budgets, manage and authorise IT Services purchase order processing activities

• Procurement – monitor IT Services purchases and ensure that these comply with UCD’s purchasing policy and public procurement regulations

• HR – provide staff planning and recruitment support to management • Communications - develop and improve all IT Services communications, publications,

information bulletins and service announcements. Market services delivered by IT Services. Ensure IT Services website is kept up to date and that all material on the site is relevant, easy to read and customer friendly

• Committee administration – prepare and disseminate agendas, minutes and other documentation for IT Steering Groups and ensure the implementation of decisions

• Complaint handling – monitor complaints from stakeholders and ensure cooperative strategies are in place for complaint resolution

it work programme 2008 - ucd.ie · it21 complete network cabling (richview) project description...

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