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IT Work Programme 2009

Document Ref: IT0109

Date: January 2009

Approved by: ____________________________________Mary CroweChief Information & Technology Officer


WORK PROGRAMME 2009 – EXECUTIVE SUMMARY

IT Services for Staff and Students 2009During 2008 we completed our review of IT requirements and developed our 5 year IT Strategy. Clear priorities emergedwhich will direct our Work Programme for 2009 and which build on the investment in infrastructure completed over the period2003/08. The focus in 2009 will be to provide information, training and support on using IT services and the technologyenvironment effectively.

New services which are now available to staff and students and which will be expanded in 2009 include:

Lecture capture technology – Implemented in Daedalus (G6) and Newman (Th:L)

Videoconferencing / Collaboration and Visualisation – Implemented in Daedalus ( G4 )

Mobile academic software service – “Software for U” – implemented through UCD Connect

Research compute clusters and storage – ICHEC cluster, UCD Cluster – implemented in Daedalus

Management Information data warehouse – “UCD Info View” available through Business Objects

Content management for web sites – training and implementation through the Web team

File sharing and Web file storage – “UCD Connect Files”

Customer ServicesTo achieve maximum benefit from our investment in IT infrastructure and services, we will focus in 2009 on direct support tocustomers to provide assistance in utilising the new services. Our support team, together with staff in Teaching & LearningIT and Research IT will co-ordinate a programme to:

Provide “hands-on” sessions for staff on classroom and teaching technology

Provide “health checks” for PCs to improve performance and optimise software use

Enhance our IT web support and knowledge base – through the IT web site and UCD Connect

Provide training and support on Research IT technology – visualisation & collaboration

Conduct information sessions in Colleges and Schools on new services and technology

Improving the User ExperienceA consistent message from all our users is the need to improve the “user experience” particularly the web interface tosystems and services. In 2009 we will target specific areas for improvement.

Improve access to information for School Management using InfoView

Roll-out a new targeted search facilities on the UCD web site ( using the Google search appliance )

Develop new design for Gradebook application to improve the user interface

Enhance design of UCD Connect to give convenient access to information and services ( e.g. diary service)

Implement improved office management pilot with HR based on “team-sites” for document management

Managing Information and Electronic ContentOur new IT Strategy identifies information management and electronic content development as a key challenge over the nextfive years. This issue spans all areas – managing the massively growing research information data resources, developingand distributing electronic content for teaching and learning, collating and interpreting management information across theorganisation.

In 2009 our project teams will begin to address this area, supporting the University Strategy by:

Developing access to management information resources using datawarehouse ( Management Services team )

Supporting the development of eContent for teaching and learning ( Media Services team, T&L IT team )

Implementing data archive and management services ( Research IT team)

Implementing Content Management for the UCD Web site and Intranet ( Web Services Team )


IT Services Work Programme 2009 – Project Details

Customer Services Service Awareness Programme - Customer Reviews & PC Health Checks College Liaison Review Open Access Labs Space & Technology Review Customer IT Requirements/Request Review Helpdesk ITBM software implementation – to include UCD Registry, HR & Library

Teaching & Learning Lecture capture implementation Next Phase of the ICT in classrooms collaboration project with Buildings and Services Extend mobile services (laptop & mobile software) DR environment for Blackboard ( with TS ) Enhance and further develop “e-content” development support services to promote eLearning

Research IT Review and implement Customer demand services (SSH over Wireless LAN, visualisation) Data Centre / hosting services selection & project commencement Implement UCD HPC Cluster, ICHEC (Irish Centre for High-End Computing) HPC cluster and

provide support and training (with ICHEC) Data Management & Backup implementation ( with TS )

Administrative Systems Development of Gradebook - providing an enhanced web interface Creation of a new ID Repository to enable the provision of web services to staff and students Datawarehouse capacity building – Student & HR areas Reporting for School Management – MIS covering finance, HR, T&L & Research Development of team-sites for key units in the university - supporting document management Improved HR systems to enhance monitoring & HR cost management

Web Services Content Management System roll-out Search implementation (next phase) UCD Connect improved UI and channel implementations Review and implement Customer Web 2.0 demand technologies UCD Intranet Design

Technical Services Data centre / hosting implementation ITMS vendor selection & service implementation Data backup & archive implementation IT Architecture – commence critical items DR environments Replacement of Novell service(s)


Project SO PCode Sponsor

Service awareness programme – customer reviews and PC health checks CA IT1 Cust Sers

College liaison review CA IT2 Cust Sers

Open access labs space and technology CA IT3 Cust Sers

Customer IT requirements / request review CA IT4 Cust Sers

Helpdesk ITBM software implementation – to include UCD Registry, HR & Library CA IT5 Cust Sers

Lecture capture implementation GD IT6 T&L

Next phase of the ICT in classrooms collaboration project with Buildings & Services GD IT7 T&L

Extend mobile services (laptop & mobile software) GD IT8 T&L

DR environment for Blackboard (with TS) DC IT9 Tech Sers

Enhance and further develop “e-content” development support service to promote eLearning GD IT10 T&L

Review and implement Customer demand services (SSH over Wireless LAN, visualisation) FC IT11 Research IT

Data Centre / hosting services selection & project commencement FC IT12 Research IT

Implement UCD HPC cluster, ICHEC cluster and provide support and training (with ICHEC) FC IT13 Research IT

Data management and backup implementation (with TS) FC IT14 Research IT

Development of Gradebook – providing an enhanced web interface ML IT15 Mgmt Sers

Creation of a new ID repository to enable the provision of web services to staff and students ML IT16 Mgmt Sers

Datawarehouse capacity building – student & HR areas ML IT17 Mgmt Sers

Reporting for School management – MIS covering finance, HR, T&L & Research ML IT18 Mgmt Sers

Development of team-sites for key units in the University – supporting document management ML IT19 Mgmt Sers

Improved HR systems to enhance monitoring and HR cost management ML IT20 Mgmt Sers

Content Management System roll-out BM IT21 Web Sers

Search implementation (next phase) BM IT22 Web Sers

UCD Connect improved channel implementations BM IT23 Web Sers

Review and implement Customer Web 2.0 demand technologies BM IT24 Web Sers

Implement improved diary service BM IT25 Web Sers

Data Centre / hosting implementation DC IT26 Tech Sers

ITMS vendor selection DC IT27 Tech Sers

Data backup and archive implementation DC IT28 Tech Sers

IT Architecture – commence critical items DC IT29 Tech Sers

DR environments DC IT30 Tech Sers


IT Work Programme Details


IT1 Service Awareness Programme – Customer Reviews, PCHealth Checks & Service Information sessions

Project DescriptionCustomer Reviews - This project will encompass a series ofmeetings with SMT from each College to be followed by one toone meetings with all Head’s of School. The purpose of thesemeetings will be to bring an awareness of all IT Services to eachschool and to arrange service awareness project for all schools viaa series of meetings; Tech Talks; IT Information Tours etc.

PC Health Checks – A dedicated team of resources (tba) willbegin Health Checks for all Staff and PG PC’s in UCD

Project Milestones:

Jan – Mar Q1Convene Project teams and collate requirements

Begin meetings with College SMT & Head’s of School

Document & agree what is to happen in all Health Checks with allIT Services teams. Commence Health Checks in agreed location

Apr – Jun Q2 Review first series of meetings, arrange required follow up

Review Health Checks to date

Jul – Sep Q3 Schedule first series of Tech Talks, IT Tours etc. in individualschools.

Oct – Dec Q4 Continue actions from Q3. This project will run into 2010 workprogramme.

Project Manager Ciara Acton

Team Leader (TL)and Project Team

Ciara Acton, Marta Borelli, Eoghan Nugent

Other Resources TBA, Other resources from all teams may be required as part offollow up after Service Awareness meetings with various Head’s ofSchool

Funding None required initially


IT2 College Liaison Review

Project Description To review the existing College Liaison Process with a view toimplementing changes. The purpose of this project is to ensure weare meeting/liaising with the relevant customer base.

Project Milestones:

Jan – Mar Q1 Agree Project approach and tasks with the College Liaison group.(IT 1 project will feed into this review. Issues raised duringmeetings with Head’s of School)

Apr – Jun Q2 Present review findings and recommendations to IT ServicesProject group.

Jul – Sep Q3 Present findings and recommendations to the customer base –CUAC, existing College IT Committees

Oct – Dec Q4 Implement any agreed changes



College Liaison group – Fred Clarke, Brian Morrissey, GenevieveDalton

Other Resources Marta Borelli, Olivia Jackman

Funding None required at present


IT3 Open Access Labs Space & Technology Review

Project Description To review all open access machines, purpose of open accesslabs, application delivery in open access labs, technicalfunctionality of the SUAS machines

Project Milestones:

Jan – Mar Q1 Begin review process of all labs & SUAS. Draw up replacementschedule. Ensure lab stats reporting are gathering required data.– possible lab stats software upgrade

Apr – Jun Q2 Meet relevant customers with lab stats information. Decide onreplacement criteria & revised schedule

Project on possible empty spaces will be required. College & ITServices to agree ownership and costing model of new IT Spaces.

Jul – Sep Q3 Make any relevant build or application changes

Replace any machines as agreed

Oct – Dec Q4 Feed into T&L and Operational projects in relation to AD and/orCitrix application delivery for teaching spaces.



Eoghan Nugent, Richard Kirkwood, Nigel Whelan, ElaineTimmons

Other Resources Teaching & Learning resources, Operational resources asrequired

Funding Student computing budget for replacement equipment.Back end costs still unknown


IT4 Customer IT Requirements/Request Review

Project Description To review all current methods as to how IT Services receivecustomer requests.Changes may be implemented if end results are a better requestmechanism for our customers

Project Milestones:

Jan – Mar Q1 Convene project group. Review in conjunction with both IT1 andIT2 projects.Document all current request & requirements gatheringmechanisms

Apr – Jun Q2 Audit current request mechanisms

Trial new request procedures in conjunction with IT5 – ServiceDesk implementation

Jul – Sep Q3 Communicate review findings internally and to customers

Advertise new request & requirements gathering mechanism ifagreed

Oct – Dec Q4 Review new processes & procedures. Document & advertise all



Marta Borelli, Eoghan Nugent

Other Resources TBA

Funding None required


IT5 Helpdesk ITBM software implementation – to include UCDRegistry, HR & Library

Project Description To upgrade the Helpdesk software Touch paper to the ServiceDesk edition. UCD Registry & Library will be using the new servicedesk once in place.

Project Milestones:

Jan – Mar Q1 New version of Service Desk will be installed. We will continue torun the current version of the software until the full implementationis completed.

UCD Registry will be the first group to use the new version. Theirset up will begin in early January.

Training for all groups is to take place in early January.

New processes & procedures to be included for CRM, Change-l,Problem management etc. in line with ITIL policy

Apr – Jun Q2 Review UCD Registry install.

Convene project teams & begin IT Services & Library installation

Jul – Sep Q3 IT Services install is to be completed before September 2009All processes to be recorded in Service Desk

Oct – Dec Q4 Review Service Desk install in conjunction with ITIL certification.



Eoghan Nugent, David Delaney, John O’Hare, Sinead O’Rourke

Other Resources All team leads as required, UCD Registry & Library

Funding None required


IT6 Lecture capture implementation

Project Description Pilot Lecture Capture service which is easy to use and automatedand requires little intervention across a number of teaching spacesin UCD.

Project Milestones:

Jan – Mar Q1 Make service available in the three identified spaces with all therelevent documentation (website, quick guides, faq, etc.) andsupport in place.

Apr – Jun Q2 Support instructions and students in the use of the service duringSemester II. Make any adjustments to service which occur as aresult of usage during the pilot.

Jul – Sep Q3 Get feedback from instructors and students who have used theservice during Semester II . Based on the evaluation of thefeedback and also the availability of funds make a decision onwhether to continue, expand or discontinue with the service.

Oct – Dec Q4 Expand service to further areas if decision to do so has beingtaken.

Project Manager Genevieve Dalton


Eoin Hanratty, Brendan Dixon

Other Resources Server support from TS

Funding None required unless the system is rolled out to further teachingspaces. Funding source would need to be identified for the roll outto these spaces.


IT7 Next phase of ICT in classrooms collaboration project withBuildings and Services

Project Description Support Buildings & Services in roll out standardised teachingstation to further teaching spaces across campus.

Project Milestones:

Jan – Mar Q1 Support Buildings & Services in running either framework tenderor specific tender to upgrade AV and teaching stations in identifiedspaces.

Apr – Jun Q2 Select AV supplier for tender, equipment specification, placeorders and draw up schedule for equipment delivery, teachingstation build, equipment install, teaching station install andconfiguration. Plan any necessary network configuration changes.

Jul – Sep Q3 Make necessary network changes, build changes. Support installof teaching stations, room mgt. system. Test new teachingstations and room mgt. system.

Oct – Dec Q4 Provide ongoing support for existing and new installs.



Eoin Hanratty, Brendan Dixon

Other Resources Network support from TS

Funding None required, any funding will come from Buildings and Services.


IT8 Extend mobile services (laptop & mobile software)

Project Description Continue to add additional popular applications to Software for Uenvironment and pilot use of environment for teaching purposes.

Project Milestones:

Jan – Mar Q1Identify labs, instructors and applicatiions to pilot Software for Ufor teaching. Ensure the relevent labs have the Software for Uclient installed and the application is available in Software for U.

Cost the addition of further software applications to Software for Uenvironment based on keeping apps at current revision or currentrevision minus 1.

Apr – Jun Q2Get and evaluate feedback from instructors on use of Software forU for teaching.

Sequence and publish new apps to Software for U environment.

Jul – Sep Q3 If feedback on using Software for U for teaching is positive, ensureit is possible to access Software for U from all labs and removeapps from NAL which are avaialble in Software for U.

Retire any apps from NAL which are not being used based on lastyears stats.

Oct – Dec Q4 Monitor usage for apps in NAL and Software for U and continue tomove towards using Software for U as the single applicationdelivery environment.



Eoin Hanratty, Nicola Carrigan, Clare Gilligan

Other Resources Server Support from TS

Funding None required until a decision is made on whether it is viable touse Software for U for teaching. If this is the case funding sourcewould need to be identified to scale environment.


IT9 DR environment for Blackboard (with TS)

Project Description Implement a DR Environment for Blackboard

Project Milestones: DR Environment in place

Jan – Mar Q1 Design and purchase equipment necessary for DR Environment

Apr – Jun Q2 Install equipment

Jul – Sep Q3 Setup application and ensure successful DR environment is inplace

Oct – Dec Q4 Review

Project Manager David Coughlan


Steve Hurrell and Denis Patterson

Other Resources Teraching & Learning IT and Blackboard

Funding


IT10 Enhance and further develop “e-content” developmentsupport service to promote eLearning

Project Description Review the current type and level of services delivered to support“e-content” development (Media Services) and align to the goalsoutlined in the UCD Educational Strategy

Project Milestones:

Jan – Mar Q1 Review the current type, level of services and customer demandon services that are currently in place.

Review the goals outlined in the Educational Strategy and workwith the Educational Board on agreeing priorites.

Apr – Jun Q2 Based on these priorites, design and align a set of services thatcan best meet the goals of the Educational Strategy.

Put this service in place with metrics to measure the success ofthe service.

Jul – Sep Q3 Communicate the new service and service levels.

Oct – Dec Q4 Review and ensure the service is meeting the goals outlined in theEducational Strategy.

Continue the commnication of the new service.

Project Manager Seamus Shaw


Helen Guerin, Media Services, T & L Services & Web Services

Other Resources None

Funding To be determined in the scoping of the project.


IT11 Review and implement Customer demand services (SSH overWireless LAN, visualisation)

Project Description Work directly with research groups to address on the groundrequirements.

Project Milestones:

Jan – Mar Q1 Assess customer requirements, review Customer survey, addressSteering Group input.Prioritise projects.

Apr – Jun Q2 Continue to access and prioritise required services.Begin implementation of projects.Introduce progress and reporting mechanism.

Jul – Dec Q3 – Q4 Continue with assessment, prioritisation and implementation.Refine progress and reporting,

Project Manager Fred Clarke


UCD IT Services groups as required

Other Resources External Consultants and National Service providers e.g. HEAnet,ICHEC, Grid Ireland and e-INIS

Funding 5075


IT12 Data Centre / hosting services selection and projectcommencement

Project DescriptionThis project will provide increased data centre space primarily forthe UCD research and potentially the national researchcommunity.Data Centre hosting options around current facility expansion, co-location, new build and data centre in a shipping container will allbe examined.Depending on scale this project may be due for completion in2010.

Project Milestones:

Jan – Mar Q1 Review Energy centre tenders and appoint preferred supplier.Examine alternative expansion around existing Daedalus or othersuitable locations e.g. expand Daedalus facility, deploy modulardata centre or data centre in a shipping container.Evaluate co-location options.

Apr – Jun Q2 Work through the design detail of potential Energy Centre andDaedalus solutions

Jul – Sep Q3 Begin construction / co-location move

Oct – Dec Q4 Ongoing construction / monitor co-location



Shaun Kennedy, David Coughlan, Tom Cannon, TechnologyManagement and ResearchIT

Other ResourcesConsulting engineers, UCD Buildings, Suppliers design and buildteam, co-location resources

Funding tbd


IT13 Implement UCD HPC Cluster, ICHEC Cluster and providesupport and training (with ICHEC)

Project Description In late 2008 we implemented two new central HPC resources inUCD. In 2009 we will raise awareness, grow user base, supportand train users on the two clusters.Options around ‘Cloud’ computing will be further investigated.

Project Milestones:

Jan – Jun Q1 & Q2 Refresh website information, organise awareness sessions withpotential users. Work with ICHEC on user accounts, applications,support and statistics. Generate current user / usage stats for in-house cluster. Organise training for both in-house and ICHECcluster users.Work with Conway Institute on integrating core technologypipeline applications into in-house cluster.Work with Systems Biology Institute on computationalrequirements.Increase cluster size to accommodate new users andapplications.Evaluate any new technology options for in-house cluster -Infiniband, large memory nodes, six core nodes, parallel fs, highavailability HPC pipeline cluster, monitoring and management.

Jul – Sep Q3 Ensure quality service to users.Provide more training to users

Oct – Dec Q4 Monitor usage and performance stats.



Ruth Lynch, Research IT team

Other Resources ICHEC staff, external consultancy, Research group staff

Funding 5075 & research group funds


IT14 Data Management and Backup implementation (with TS)

Project Description This project will continue to scale our existing storage solution andcontinue implementation of the tape backup solution begun in2008.We will investigate other aspects of data management andimplement as appropriate with users requirements and resources.Aspects include: data creation, acquisition, storage, handling,retrieval, security, policies, search, archive etc.We will also work with national initiatives e-Inis, HEAnet andICHEC.Co-location storage and ‘cloud’ storage solutions will beinvestigated if required.

Project Milestones:

Jan – Mar Q1 Continue scaling storage with new and existing UCD users.Continue backup project with example user data.Select user data management projects to work through.Work with national initiatives e-Inis, ICHEC and HEAnet

Apr – Dec Q2 toQ4

Monitor performance and statistics of UCD storage.Continue to work with national projects.Continue to work on specific UCD data management userrequirements



Research IT, Technology Management - NOS, Networks, Unix

Other Resources e-Inis, ICHEC, HEAnet

Funding 5075 & research group funds


IT15 Development of enhanced web interface forGradebook

Project Description Banner Gradebook is University College Dublin's web-based modular assessment results entry system.Currently Gradebook is a standard Banner module with asmall number of local enhancementsThe main objective of this project is to enhance the lookand feel and usability of the current Gradebook system.This will be achieved by redeveloping the front end in themore modern development tool Adobe Flex.The project will also address:

Investigation of incorporating current Gradebookreporting from Business Objects within the system.

Any necessary enhancements that have beenreported and suggested.

Project Milestones:

Jan – Mar Q1 Specification of requirements by end March2009

Apr – Jun Q2 Procurement of resources by end June 2009

Jul – Sep Q3 Commencement of development July 2009

Oct – Dec Q4 Completion of implementation by end October 2009

Project Manager Bronwyn O’Callaghan


Derek NolanPaul Kennedy

Other Resources UCD Registry staff

Funding 6130 Admin IT Systems Upgrades


IT16 Creation of a new ID repository to enable the provision of webservices to staff and students

Project Description This project represents the initial phase of the delivery of UCD’sidentity management architecture. It will deliver an integratedidentity repository to support future delivery of web services tostaff and students.

Project Milestones:

Jan – Mar Q1Issue RFI to determine product options for identity managementarchitecture components.Define procurement plan.

Apr – Jun Q2Initial procurement of solution components.

Jul – Sep Q3Design and deployment of identity repository.Develop interfaces from Core and Banner to deliver an integratedrepository of staff and student data.

Oct – Dec Q4Pilot of selected non-staff, non-staff user groups in the identityrepository.

Project Manager Brídín Walsh


Brídín Walsh (PM)Various technical resources across IT Services to design theidentity repository.Management Services development resources to create theinterfaces from Core and Banner.

Other ResourcesVarious business resources from IT Services, HR and Registry todefine policy on non-staff, non-student people.External consultancy to deploy the product solution.



IT17 Datawarehouse Capacity Building

Project DescriptionThis programme of work will create a more simplified datainfrastructure for operational and management reporting in thestudent area. It will take a pragmatic approach to thedevelopment of data warehousing capabilities in other businessareas, providing an infrastructure that will enable strategicreporting in the HR, Finance and Research areas. The projectwill facilitate simpler report development, faster reportperformance, and improved capacity for high level managementreporting.The project builds on pilot data warehouse work done during2008.

Project Milestones:

Jan – Mar Q1 Data modelling and ETL development in Admissions area

Apr – Jun Q2 Creation of selected views in HR area to facilitate managementreporting

Jul – Sep Q3 Creation of selected views in Finance area to facilitatemanagement reporting

Oct – Dec Q4 Creation of selected views in Research area to facilitatemanagement reporting

Project Manager Maria McDonald


Frank Desmond – Team LeaderEmma Hurley

Other Resources Data warehouse consultant expertise to be available for first twoquarters.



IT18Management Reporting for Schools - covering Finance, HR,T&L & Research

Project DescriptionThis project will deliver information specifically targeted at Headsof Schools and Support Units, to enable them to manage theirunits. Reports will cover all major functional areas, includingFinance, HR, Teaching & Learning, and Research.Some preparatory work has already been done on this project,notably in the areas of HR and Finance.A second phase of this project will focus on the needs of SeniorUniversity Management, delivering high-level reporting that willfacilitate active management.

Project Milestones:

Jan – Mar Q1 Rollout of Phase I of HR and Finance reporting, focusing on

staffing numbers and profiles, and management of costcentre finances.

Requirements specification for Phase II of HR reporting –focusing on pay costs and HR planning.

Requirements specification for reporting in Teaching &Learning area.

Apr – Jun Q2 Report development, testing and pilot of HR reporting Phase

II, and of Teaching & Learning reporting. Rollout of above suite of reports. Requirements specification for Research reports

Jul – Sep Q3 Report development, testing and rollout of HR reports Consideration of marketing and communicating details of full

suite of reports

Oct – Dec Q4 Requirements specification for reporting for Senior UniversityManagement

Project Manager Maria McDonald


Joyce Downey – Team LeaderAmy FordeAdrienne Wilson

Other Resources



IT19 Development of Teamsites for units in the University –supporting document management

Project Description Improved collaboration and general office productivity is one of themost commonly expressed needs of users. This will be addressedby rolling out new “Teamsites” within selected units and schools.These Teamsites will promote better document management,team collaboration, knowledge management and enable theautomation of currently manual processes.

The initial pilot for this is the HR area.

Project Milestones:

Jan – Mar Q1Continue development of pilot in HR area.

Launch Teamsite prototype and identify candidate unitsDevelop a rollout plan

Apr – Jun Q2 Analyse requirements, design and implement solution in eachtarget area

Jul – Sep Q3 Analyse requirements, design and implement solution in eachtarget area

Oct – Dec Q4Analyse requirements, design and implement solution in eachtarget area

Project Manager Michael Doyle


Michael Doyle (PM)Donal O’Rourke (SP developer)

Other ResourcesVarious business resources from individual unitsIT Services resources for rolling out



IT20 Employee Self-Service & Absence Management

Project Description To extend our HR systems to provide functionality such asenhanced employee self service and a system to assist in themanagement of sick leave and recuperation of sick leave benefit.We will also evaluate establishing a manager self-service tool fornon HR staff.

Project Milestones:

Jan – Mar Q1 Evaluate Management toolbox

Apr – Jun Q2 Test employee self service

Jul – Sep Q3 Deliver enhanced employee self serviceTest sick leave management

Oct – Dec Q4 Deliver sick leave management

Project Manager Michael Doyle


Michael Doyle (PM)Paul O’Sullivan (HR PM)Louise Fanning (HR)

Other Resources



IT21 Content Management System (CMS) roll-out

Project Description Continue the implementation of Web CMS solution (Sitemanager)across the university together with a review of informationarchitecture at each site.

Project Milestones: Continue implementation in Colleges, Schools and units.Workshops and awareness sessions. Established reportingmethodology. Revised communications plan. Quarterly progressreview.

Jan – Mar Q1 Continue implementation. Quarterly progress review.

Apr – Jun Q2 Continue implementation. Quarterly progress review.

Jul – Sep Q3 Assess Sitemanager updates. Continue implementation inColleges, Schools and units. Quarterly progress review.

Oct – Dec Q4 Continue implementation. Quarterly progress review.

Project Manager Brian Morrissey


Peter McKiernan. Web Services personnel. Customer services,Technical Services.

Other Resources TerminalFour support.

Funding


IT22 Search implementation (next phase)

Project Description Continued development of Google search providing additionalservices to customers.

Project Milestones: Optimise search for School/College collections.Provide search of specific databases.

Jan – Mar Q1 Working with selected schools to develop optimised searchexemplars. Establish customer requirements for in-housedatabase search.

Apr – Jun Q2 Demonstrate use of optimised search and continue to implementfor specific colections. Start work on delivering selected in-housedatabase search.

Jul – Sep Q3 Pilot in-house database search and implement.

Oct – Dec Q4



Peter McKiernan. Web Services. Customer Services. Tech.Management.

Other Resources To be determined.

Funding


IT23 UCD Connect -Improved UI & channel implementations

Project Description Continued development the UCD Connect portal deliveringimproved services to UCD customers.

Project Milestones: Survey community to identify service gaps. Review UIshortcomings. Progress outcomes of ITMS tender which relate tosubstitute or complimentary service provision.

Jan – Mar Q1 Conduct survey and report. Prioritise list of service improvementsand UI changes (phase one).

Apr – Jun Q2 Plan and test service improvements in readiness for nextacademic year.

Jul – Sep Q3 Signoff and transition developments to production environment.

Oct – Dec Q4 Work begins on second phase of developments.



Matthew Hynes

Other Resources Web Services, IT Services.

Funding


IT24 Review and implement Customer Web 2.0 demandtechnologies

Project Description Provide meaningful web-accessible resources to the UCDCommunity. Where appropriate, customers could select theseresources and easily ‘plug them into’ their personalisedenvironment.

Project Milestones: Identify requirements within the UCD community. Identify solutionswhich have been successful in other leading HE institutions.Implement, test & pilot solutions within UCD.

Jan – Mar Q1 Identify requirements and report. Plan for service implementation.

Apr – Jun Q2 Implement services and test. Customer group feedback.

Jul – Sep Q3 Pilot and report. Implement in production environment.

Oct – Dec Q4



Matthew Hynes. Web Services, IT Services.

Other Resources

Funding


IT25 Implement improved calendar service

Project Description Provide customers with a personal calendaring service withextended functionality and greater ease of use.

Project Milestones: Assess customer requirements; examine and cost alternatives;schedule implementation; transition to new service.

January – MarchQuarter 1 Working with customer groups we will identify customer

requirements for personal calendars. Assess potential solutionsand establish best fit.

April – JuneQuarter 2 Test chosen solution and conduct proof of concept. Progress to

pilot if appropriate.

July – SeptemberQuarter 3 Transition to production environment.

October –DecemberQuarter 4



Peter McKiernan & Matthew Hynes

Other Resources Unspecified at this time but likely to be required.

Funding


IT26 Data Centre / hosting implementation

Project Description New data Centre build and/or alternatives

Project Milestones: Award of ITMS tender for Substitute Services and Data Centrebuild

Jan – Mar Q1Select vendor for Data Centre BuildPlanning phase for Data Centre BuildDetermine viability of substitute service e.g. ‘dataCentre in a box’

Apr – Jun Q2Planning Phase for Data Centre BuildConstruction phase of Data Centre Build

Jul – Sep Q3 Construction phase of Data Centre Build

Oct – Dec Q4 Construction phase of Data Centre Build



Tom Cannon

Other ResourcesExternal contractors as per Tender

Funding TBD


IT27 ITMS vendor selection and service implementation

Project Description Select Vendor for various components of ITMS

Project Milestones:Vendor Selection for ITMS, Managed Services

Jan – Mar Q1Select vendor for Managed Services

Implement /transition Managed Services

Apr – Jun Q2Implement/transition Managed Services

Reporting/statsistics/metrics

Jul – Sep Q3 Reporting/statistics/metrics and preparation for Registration




Tom CannonSteve HurrellDenis Patterson

Other ResourcesDenis Patterson, Steve Hurrell, Paul Barry

FundingTBD


IT28 Data backup and archive implementation

Project Description Provide data backup services for Research and UNIX systems

Project Milestones: Client Research systems with a backup solution

Jan – Mar Q1 Implement backup infrastructure

Apr – Jun Q2Select Research client for pilotImplement solution for Research Clients

Jul – Sep Q3 Implement solution on Unix Systems




Denis Patterson

Other Resources Ruth Lynch, Sabeo Technologies LTD

Funding TBD


IT29 IT Architecture – commence critical items

Project Description Review and implement critical findings arising from theArchitecture review strategy for 2009 - 2013

Project Milestones: Development of plan to address critical issues

Jan – Mar Q1Review strategy document and identify critical items

Create plan to address critical items

Apr – Jun Q2 Implement plan to address critical items

Jul – Sep Q3 Implement plan to address critical items

Oct – Dec Q4 Implement plan to address critical items



Steve Hurrell, Denis Patterson, Paul Barry

Other Resources

Funding TBD


IT30 DR environments

Project Description Prepare and implement DR strategies for all major systems

Project Milestones: DR strategy for WEB, PORTAL, SISWEB

Jan – Mar Q1 Prepare plans for Web and SISWEB

Apr – Jun Q2 Implement WEB strategy

Jul – Sep Q3 Implement SISWEB Strategy




Steve Hurrell, Denis Patterson, Paul Barry

Other Resources John Curran

Funding TBD



Operational projects

Web Services Implementation of a common integration methodology for current and future needs Establish common themes throughout the interface of UCD Connect and associated

services Monitor performance of Connect and other services and develop a framework to

proactively improve performance UCD Intranet Design

Media Services Digital satellite broadcast of live lectures from Media Services Television Studio Support UCD Schools and Colleges in the delivery of live lectures to non-campus based

researchers Continued provision of Media Services (Photography, Video, Multimedia) and

development of media-rich content to support Teaching, Learning and Research Continued delivery of Media and Educational Technology Courses, Services Teaching

and Expert Advice to support Schools and Colleges Facilitate access to high quality digital images of specific relevance to UCD by

maintaining the new Media Services Online Image Catalogue.http://www.ucd.ie/itservices/mediaservices/imagelibrary/

Customer Services Continuation of Wireless rollout Continuation of SUAS rollout Expansion of Knowledge base and further rollout to customers Customer Charter Preferred Supplier of PC & Laptops EU Tender Implementation of new Customer Support contract Start of Term 2009 Coordination

Management Services Catalogue Management for eProcurement (Adrian Dillon) Rollout of eProcurement (Adrian Dillon) Research Online Forms – Rollout & Phase 2 (Bridin Walsh) Research Report 2009 (Bridin Walsh) HR Intranet Services (Michael Doyle) Online Applications – Phase II (Bronwyn O’Callaghan) Exam Paper Management System – Migration (Bronwyn O’Callaghan) External Examiners Systems (Bronwyn O’Callaghan) Banner 8 Upgrade (preparation for March 2010) (Bronwyn O’Callaghan) Collaborative Programmes (Bronwyn O’Callaghan) Invigilator Allocation System (Bronwyn O’Callaghan)

http://www.ucd.ie/itservices/mediaservices/imagelibrary/



Operational projects (continued)

Operational Reporting – Consolidation & Enhancement (Maria McDonald) Dashboard / Analytics Tool Investigation (Maria McDonald) MIS User Support, Training & Communication (Maria McDonald) Online Accommodation Enhancement (Bronwyn O’Callaghan)

Technical Services Replacement of Novell service(s) Extend Cisco ACE modules (Load Balancers) to other appropriate services Extend Cisco Firewall modules to other appropriate services Upgrade the campus network in Lyons Estate Campus Replacement of Cisco 3548 switches Replacement of Lucent wireless AP’s Implementation of Cisco Security Manager to reduce ACL’s on edge and core networks Implementation of 10g network Network access security- Eduroam and 802.1x, EduGate Implementation of Password Self Service (February 2009) Disaster Recovery for Business Systems Design and implementation of Backup Strategy Infrastructure Server and Proxy Server upgrades/replacements Mailhub upgrade Proxy server upgrade DNS/DHCP Simplification UCD web server (www.ucd.ie) upgrade/improvement Sharepoint implementation Business Systems Tender Implementation/transition Business System monitoring (ongoing) Migration of apps on Alpha Servers to HP environment. Security awareness campaign for staff and students Identity management platform tender Campus firewall policy – implementation Security and data assurance technologies for VIP staff Email security configuration for all staff Feasibility trial for self provisioning and network access Development of security assurance process and supporting systems Deployment of business systems firewall Banner Hardware Upgrade

Teaching & Learning Develop documentation, support and sla for Moodle environment Pilot Audience Response System service Pilot Sympodium service and possible further rollout Continued analysis of use of NAL software and rationalisation Development of new Software Application Catalogue ECAR survey 2009 Itunes U implementation

http://www.ucd.ie/



Operational projects (continued)

Research IT Operational projects Storage and hosting services Training & Communications Collaboration within virtual research communities Consultancy – including data networks & security Progress UCD and national partnership strategies

IT Administration & Communications Finance – prepare budget estimates, control expenditure on IT Services budgets,

manage and authorise IT Services purchase order processing activities eProcurement – monitor IT Services purchases and ensure that these comply with

UCD’s purchasing policy and public procurement regulations HR – provide staff planning and recruitment support to management Communications - develop and improve all IT Services communications, publications,

information bulletins and service announcements. Market services delivered by ITServices. Ensure IT Services website is kept up to date and that all material on the siteis relevant, easy to read and customer friendly

Committee administration – prepare and disseminate agendas, minutes and otherdocumentation for IT Steering Groups and ensure the implementation of decisions

Complaint handling – monitor complaints from stakeholders and ensure cooperativestrategies are in place for complaint resolution

it work programme 2009 - university college dublin · datawarehouse capacity building – student...

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