itc conference grant scientific report
TRANSCRIPT
ITC CONFERENCE GRANT
SCIENTIFIC REPORT
This report is submitted for approval by the grantee to the MC Chair. Action number: CA16102 Conference title: 49th Society for Psychotherapy Research International Annual Meeting Conference start and end date: 27/06/2018 to 30/06/2018 Conference attendance start and end date: 27/06/2018 to 30/06/2018 Grantee name: João Francisco Soares da Conceição Tavares Barreto
ACTIVITIES DURING YOUR ATTENDANCE AT THIS CONFERENCE: I arrived in Amsterdam the day before the pre-conference workshops. I attended the workshop “A method for multi-level exploration of the psychotherapy process: New, user-friendly and expanded version of the Discourse Attributes Analysis Program (DAAP)”, from Wilma Bucci’s team, and I had the opportunity to discuss important aspects of their approach that have an impact on the model I have been developing in my PhD work. In the remaining days of the conference, I attended several sessions that addressed my subjects of interest, namely mentalization measurement, in-session mentalization, therapist mentalization, therapist effects, facilitative interpersonal skills, deliberate practice, relationship components, alliance, alliance ruptures and resolutions, patient-therapist match, and methodology. In the last day of the conference, I made my presentation in a panel discussed by Andrzej Werbart. I was also second author to a poster that was presented the day before (“Measuring mentalization through self-report: An adaptation to European Portuguese of the Reflective Functioning Questionnaire (RFQ) and the Mental States Task (MST)” – Nuno Neto Nunes, João Francisco Barreto, Horst Kächele, Maria Emília Costa).
IMPACT ON YOUR RESEARCH AND FUTURE COLLABORATIONS (if applicable) The conference served as an update and an overview of the current agenda in psychotherapy research. It was also an opportunity to share my work with a wider audience and hopefully increase its visibility. The informal contacts that were established during discussions outside the sessions will probably proceed over the months to come. Finally, I end this conference with a more clear and refined idea of the strengths of my own research and the gaps it can fill-in in the current scenario of psychotherapy research. I believe this will help me with the revision of articles that are currently under review and in the final phase of the writing process of my dissertation that I find myself in.
02-07-2018
1
MENTALIZING PSYCHOTHERAPISTS,
PSYCHOTHERAPISTS‘ MENTALIZING, AND THE
ELABORATION OF COUNTERTRANSFERENCE EXPERIENCE
JOÃO FRANCISCO BARRETO1,2,3
PAULA MENA MATOS1,2
1CENTER FOR PSYCHOLOGY AT UNIVERSITY OF PORTO, PORTUGAL2FACULTY OF PSYCHOLOGY AND SCIENCES OF EDUCATION, UNIVERSITY OF PORTO, PORTUGAL3POLYTECHNIC INSTITUTE OF PORTO, PORTUGAL
1. Introduction
2. Objectives
3. Method
4. Results
5. Conclusions
OUTLINE
30th June 2018J. F. Barreto & P. Mena Matos
02-07-2018
2
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
Therapist effects not explained by factors as adherence to treatment manuals, rated competence, professional training, and years of experience (Tracey
et al., 2014; Wampold, 2015)
Relational qualities predict differences – e.g., FIS (Anderson et al., 2016)
But how?
Studying therapists without mentalizing them?
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
Interest in models that realistically portray what goes on in therapists minds (factors → actual psychological processes)
Mentalizing psychotherapists: making sense of what they do in terms of subjective states and mental processes (Bateman & Fonagy, 2010)
…namely, studying psychotherapists mentalizingprocesses in and of themselves
02-07-2018
3
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
Very few studies investigated therapist mentalization
with real patients
Evidence: therapist mentalization, either general “trait”
or case-specific “state”, positively associated with
process and outcome (Bischel, 2012; Cologon et al., 2017;
Diamond et al., 2003; Reading, 2013)
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
ELABORATION OF COUNTERTRANSFERENCE EXPERIENCE (ECE) (Barreto & Matos, 2018)
psychological work to which therapists submit experiences with patients in and between sessions
mentalization process of a particular kind, mainly directed towards self (countertransference experience)
implicit-spontaneous and explicit-reflectivepsychological processes
02-07-2018
4
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
Our model: ECE Rating System (Barreto & Matos, 2018)
intended to be applied to therapists’ post-session comments – suited to naturalistic and longitudinal research and warranting access to therapists’ experiences and elaborative processes
two primary independent dimensions
EXPERIENCING (implicit/spontaneous psychological work; increasing subjectivation, ownership, appropriation, or containment of immediate experience)
REFLECTIVE ELABORATION (explicit/controlled psychologicalwork; effort to explain, organize, or make sense (facts, ideas, experiences))
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
Six countertransference positions (Racker, 1968) (mental
attitudes towards experience, regardless content)
02-07-2018
5
30th June 2018J. F. Barreto & P. Mena Matos
DIMENSION DESCRIPTION AND RATING
EXPERIENCINGIncreasing subjectivation, ownership, appropriation, or containment of immediate experience
0 - Detached 1 2 - Disruptive 3 4 - Containing
REFLECTIVE
ELABORATION
Effort to explain, organize, or make sense (facts, ideas, experiences)
0 - Description/ expression 1
Active meaning-making
2 - Simple explanation 34 - Investigation/
exploration
EPISTEMIC POSITION
Experienced relation between therapist’s psychic reality and external reality (therapeutic
process, client)
0 - Equation 1 2 - Separation/ isolation 3 4 - Dialectic
EXPERIENTIAL
GROUNDEDNESS
Extent to which therapist’s observations process/integrate and are anchored in concrete
aspects of experience
0 - Absent 1 2 - Diffuse 3 4 - Vivid
EMOTIONAL
DIFFERENTIATION
Complexity and discriminative capacity with which emotional themes (from therapist and/or
client) are treated
0 - Diffuse/ absent 1 2 - Simple 3 4 - Complex
TEMPORAL FOCUS
Articulation of past and immediate perspectives; differentiation and integration between
past protagonist and present narrator perspectives
0 - Past 1 2 - Present 3 4 - Present-past
INTERNAL FOCUSExtent to which internal experience is attended to and explored
0 - Absent 1 2 - Implicit 3 4 - Explicit
DIMENSIONS OF ELABORATION OF COUNTERTRANSFERENCE EXPERIENCE
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
influences from literature on mentalization,
experiencing, referential process, narrative
research, and countertransference (e.g., Bouchard et al.,
1995, 2008; Bucci, 2002; Ensink et al., 2013; Fonagy et al., 1998;
Habermas, 2006; Habermas & Diel, 2010; Klein et al., 1986; Lecours &
Bouchard, 1997; Tansey & Burke, 1989; Vermote, 2005)
02-07-2018
6
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
Preliminary findings with the ECE Rating System (Barreto,
Saraiva, & Matos, 2018)
mostly good to excellent interrater reliability
ICC (2,2) (n = 55)
Experiencing .88
Reflective Elaboration .74
Epistemic Position .84
Experiential Groundedness .76
Emotional Differentiation .82
Temporal Focus .54
Internal Focus .96
Total .94
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
Preliminary findings with the ECE Rating System (Barreto,
Saraiva, & Matos, 2018)
EFA (PAF, Varimax): two latent orthogonal factors account for 78.8% of
the variance (N = 75)
F1 F2
Experiencing 0.94
Reflective Elaboration 0.90
Epistemic Position 0.69
Experiential Groundedness 0.61 0.62
Emotional Differentiation 0.60
Temporal Focus 0.58
Internal Focus 0.93
F1 – immersion in/containing of subjective
experience (implicit elaboration)
F2 – reflection/conjecture (explicit meaning-
making)
02-07-2018
7
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
(…) I realized I have doubts about her engagement in theprocess. She is very rigorous with assiduity and schedule, butprefers to “digest” the subjects before she brings them to session. (…) This makes me feel uneasy about the work we’redoing, maybe also because I realize I’m directing too much. Still, I like her and she elicits in me a nearly maternal wish to see her doing well.
(…) Still shows some regrets and defends against the sense of failure. Socratic dialogue aiming at a normalization of the mourning process and valorization of the gains achieved. Academically more functional (…)
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
(…) I realized I have doubts about her engagement in theprocess. She is very rigorous with assiduity and schedule, butprefers to “digest” the subjects before she brings them to session. (…) This makes me feel uneasy about the work we’redoing, maybe also because I realize I’m directing too much. Still, I like her and she elicits in me a nearly maternal wish to see her doing well. – high ECE comment (25.5)
(…) Still shows some regrets and defends against the sense of failure. Socratic dialogue aiming at a normalization of the mourning process and valorization of the gains achieved. Academically more functional (…) – low ECE comment (8.5)
02-07-2018
8
1. INTRODUCTION
30th June 2018J. F. Barreto & P. Mena Matos
We expect that…
good ECE is involved in therapeutic relational processes
ECE enhances responsiveness to emerging processes
ECE is involved in therapist-patient relational (mis)matchand its impact on process
ECE is more relevant with more challenging CT experiences (symptom severity, level of personality functioning, therapist attachment insecurity, relational match, …)
2. OBJECTIVES
30th June 2018J. F. Barreto & P. Mena Matos
test ECE (F1 and F2) as predictor of alliance
variation between- and within-dyads
study effect of therapist-patient attachment match
on ECE (F1 and F2)
examine attachment match as a moderator of the
association between ECE (F1 and F2) and alliance
02-07-2018
9
3. METHOD
30th June 2018
Participants
14 independent dyads (52 assessments)
Patients:
19 to 58 years
(M = 28.6, SD
= 13.4)
10 F and 4 M
Therapists:
28 to 55 years of age (M = 40.9, SD = 8.1)
11 F and 3 M
4 to 23 years of experience (M = 13.3, SD
= 6.1)
5 psychoanalytic/dynamic, 2
humanistic/experiential, 3 cognitive-
behavioral, 1 systemic, 2 eclectic/integrative,
1 cognitive-behavioral + eclectic/integrative
J. F. Barreto & P. Mena Matos
3. METHOD
30th June 2018J. F. Barreto & P. Mena Matos
Instruments ECR – Relationship Structures (Fraley et al., 2011; Portuguese version by
Moreira et al., 2014): avoidance (α=.78(C)/.93(T)), anxiety(α=.87(C)/.90(T)), discrepancy coefficients (absolute difference between scores on Avoid and Anx)
WAI – Short Revised (Hatcher & Gillaspy, 2006; Portuguese version by Ramos,
2008): bond (α=.83 to 94), tasks/goals (α=.91 to 96)
ECE Rating System (Barreto & Matos, 2018): F1 (immersion in/ containing of subjective experience), F2 (reflection/conjecture)
02-07-2018
10
3. METHOD
30th June 2018J. F. Barreto & P. Mena Matos
Procedure
invitations through formal contacts with psychotherapy societies, professional organizations and peer nomination technique
inclusion: adults in individual psychotherapy/ psychological support
all data collected anonymously and online(LimeSurvey 1.87®), after informed consent, in separate for each individual participant
3. METHOD
30th June 2018J. F. Barreto & P. Mena Matos
Procedure – design
T0
before
sess 2
T1
sess 2
T2
sess 5
T3
sess 8
T4
sess 10
C Att All All All All
T Att ECE ECE ECE ECE
02-07-2018
11
3. METHOD
30th June 2018J. F. Barreto & P. Mena Matos
Procedure
Instruction for therapist post-session comments:
(a) register impressions, reactions, or associations triggered in you by this session as sincerely and spontaneously as possible;
(b) write fluidly, in "stream-of-consciousness", avoiding corrections and concerns with text organization or linguistic inaccuracies;
(c) what you write will NOT be regarded as a full account of your experience – you are not expected to present it.
3. METHOD
30th June 2018J. F. Barreto & P. Mena Matos
Data analysis
longitudinal multilevel analysis (2 levels: sessions within dyads)
REML estimation
level 2 predictors grand-mean centered
level 1 predictors group-mean centered
factor scores (F1 and F2) obtained with Bartlett method
effect sizes: explained variance – Pseudo-R2 (Singer & Willet, 2003)
IBM SPSS Statistics 24
02-07-2018
12
4. RESULTS
INITIAL ECE (T1) – ALLIANCE BOND (n=12/44)
around 1/3 of differences BETWEEN DYADS in alliance BOND
positively predicted by therapists INITIAL IMMERSION IN/
CONTAINING OF CT EXPERIENCE (F1) (after session 2)
35.1% level-2 variance
F1 at T1
4. RESULTS
ATTACHMENT DISCREPANCY – ECE F1 (N=14/52)
ANXIETY DISCREPANCY hinders IMMERSION IN/
CONTAINING OF CT EXPERIENCE (F1)
84.5% level-2 variance
02-07-2018
13
ATT ANXIETY DISCREPANCY x ECE (F2) – ALLIANCE BOND (n=12/44)
WITHIN-CASE changes in therapist REFLECTION/ CONJECTURE
tend to positively predict changes in alliance BOND in MORE
DISSIMILAR dyads (anxiety discrepancy x F2 ~1/5 bond
variation)
21.5% level-1 variance
4. RESULTS
ATT AVOIDANCE DISCREP x ECE (F2) – ALLIANCE BOND (n=12/44)
WITHIN-CASE changes in therapist REFLECTION/ CONJECTURE
tend to positively predict changes in alliance BOND in MORE
DISSIMILAR dyads (avoidance discrepancy x F2 ~1/10 bond
variation)
10.1% level-1 variance
4. RESULTS
02-07-2018
14
ATT AVOIDANCE DISCREPANCY x ECE (F2) – ALLIANCE T/G (n=12/44)
WITHIN-CASE changes in therapist REFLECTION/ CONJECTUREtend to positively predict changes in alliance T/G in MORE DISSIMILAR dyads (avoidance discrepancy x F2 ~1/25 T/G variation)
4.2% level-1 variance
4. RESULTS
5. CONCLUSIONS
30th June 2018J. F. Barreto & P. Mena Matos
ECE seems useful to study alliance
F1 (initial) more involved in differences between
dyads (causality? client or therapist factor?)
F2 more involved in rupture resolutions?
attachment dissimilarity (anxiety) can hinder
therapist elaboration (ECE F1)
but therapist elaboration (ECE F2) can benefit
alliance in more dissimilar dyads
02-07-2018
15
5. CONCLUSIONS
30th June 2018J. F. Barreto & P. Mena Matos
limitations and future directions:
sample size and statistical power – increased risk of
type II errors, type I errors, and inflated significant
effect sizes (Ioannidis, 2008; McNeish & Stapleton, 2016; Yarkoni,
2009)
3-level design (sessions within clients within therapists) –
disentangle therapist/client contributions to ECE
only 4 time-points across first 10 sessions – no outcome
data; stage of therapy?
IN CASE YOU’RE INTERESTED…
30th June 2018J. F. Barreto & P. Mena Matos
Barreto, J. F., & Matos, P. M. (2018). Mentalizingcountertransference? A model for research on the elaboration of countertransference experience in psychotherapy. Clinical Psychology and Psychotherapy, 25, 427-439. doi: 10.1002/cpp.2177
Barreto, J. F., Saraiva, L., & Matos, P. M. (under review). Mentalizing psychotherapists, psychotherapists’ mentalizing: Results from a naturalistic longitudinal study.
Barreto, J. F., & Matos, P. M. (under review). Elaboration of countertransference experience and the workings of the working alliance.
02-07-2018
16
João Francisco BARRETO
Thank you for your attention!
30th June 2018J. F. Barreto & P. Mena Matos
08/06/2018 Invoice No. 200004599 - Society for Psychotherapy Research
https://www.psychotherapyresearch.org/members/invoice_view.asp?id=5CBD7484-CED2-4D8D-BAA1-625942DB9243 1/1
PO Number Terms Due Date
Due onreceipt 6/8/2018
Society for Psychotherapy Research Invoice
Date Invoice #
6/8/2018 200004599 Bill To
JOAO BARRETO Rua D. Manuel II, 346, 1º Esq.
Porto, 4050-344 Portugal
Ship To
Joao Francisco Barreto Rua D. Manuel II, 346, 1º Esq.
Porto, 4050-344 Portugal
Qty Description Price Totals
1 Int. Annual Meeting 2018 Registration - Jo‹o FranciscoBarreto
$245.00 $245.00
Sub-Total $245.00
Total $245.00
Payments/AdjustmentsQty Description Price Totals
1 Payment via Credit Card (using card xxxxxxxxxxxx4034)Applied to invoice on 6/8/2018 10:23:37 AM
($245.00) ($245.00)
Total Payments/Adjustments ($245.00)
Balance Due $0.00
10/06/2018 Receipt
https://www.gotogate.pt/receipt.generate.confirmation.action 1/3
Return | Porto - Amsterdam Porto – Amsterdam, Return
Vueling
Booking No.
Porto - Amsterdam: TBK15Z
Amsterdam - Porto: CJEVRM
Ordering person JOAO BARRETOAddress Rua D. Manuel II, 346, 1º Esq.
4050-344 PortoPortugal
E-mail [email protected] daytime 351 917362092Mobile number 351 917362092
Booking No. Porto - Amsterdam TBK15ZBooking No. Amsterdam - Porto CJEVRMOrder number KP2WQROrder date 10 Jun 2018
Check in online and avoid additional fees at the airport
If you do not check in online before departure, there is a risk that you will have to pay a fee at the airport. First click here:www.vueling.com and see what is applicable to your journey. Do the following when checking in online:
Go to the airline's website.Log in with your booking number: TBK15Z and your surname or email address: [email protected] the instructions on the page to check in.Then print out your boarding pass, if needed, and take it with you on your journey.
Travel documents and passport
Print out and keep this confirmation with you on your journey along with your passport.
Have you booked a return ticket?
If so, we would like to inform you that it is not possible to fly only one of the legs of the journey. For example, if you do not take theoutwards journey, there is a risk that the airline will cancel your return journey. If this occurs, there will be no reimbursement. Forcomplete terms, please contact the airline.
For the latest flight information of booking CJEVRM, click the following link www.virtuallythere.com Here you can also find your e-ticket number and the booking reference of the airline. Note that this will be updated within 24 hours of your reservations being made.
This option combines two single tickets
Porto - Amsterdam Booking No.: TBK15Z
Departure: Tuesday 26 June, 2018
From To Departure Arrival Flight Airline
PortoPortugal
AmsterdamNetherlands
18:30 22:05 VY8425
Passengers
First name(s) Surname Age group Title Checked baggage allowance/Other
João Francisco Soares da Conceição Tavares Barreto Adult (23 Oct 1978) Mr Hand luggage included.
Amsterdam - Porto Booking No.: CJEVRM
10/06/2018 Receipt
https://www.gotogate.pt/receipt.generate.confirmation.action 2/3
TAP Portugal
Return: Sunday 01 July, 2018
From To Departure Arrival Flight Airline
AmsterdamNetherlands
PortoPortugal
16:45 18:30 TP659
Passengers
First name(s) Surname Age group Title Checked baggage allowance/Other
João Francisco Soares da Conceição Tavares Barreto Adult (23 Oct 1978) Mr Hand luggage included.
10/06/2018 Receipt
https://www.gotogate.pt/receipt.generate.confirmation.action 3/3
Payment Overview
Address information
Important information about your flight
Visit www.tripcase.com to check your flight times. You can log in with your surname and booking number.
Passport and visa/transit visa Remember to take your passport and any visas or transit visas you need with you when you travel. If you have not already done so, you
should check the rules that apply for passports and visas/transit visas for the countries you are visiting, both with the embassy and youroperating airline. For full information, we recommend you contact the Ministry of Foreign Affairs in your country.
Baggage Information The indicated baggage allowed for each flight is usually the maximum allowed per airline. You should check the exact baggage terms
and conditions for the airlines in your order.
Important! When you purchase hold baggage on flights within North America, you receive a free check-in service. We will email youyour boarding card as soon as it is available, or at the latest 4 hours before the flight leaves. To avoid further fees, we recommend thatyou print out the boarding card before you travel to the airport.
Other If you wish to cancel or if anything in your confirmation is incorrect and you are due to depart before our telephone lines open again,
kindly contact the airline, hotel or car rental company directly.
Scanworld Travelpartner AB is shown on your bank statement as recipient of payment.
Gotogate cannot accept responsibility for any costs in connection with unplanned overnight stays, transport in the event of a change ofairport or similar situations. You can find travel conditions and FAQs at www.gotogate.co.uk
If a return flight is booked, it is NOT possible to ignore the outward flight and only use the return. If you attempt to do so, the airline willcancel your entire booking and no refund will be given.
Gotogate wishes you a pleasant trip!
Please find the answers to your questions with our FAQs » Need more help? Contact us »
OY SRG Finland Ab, N.º reg. 1925453-7, n.º IVA FI19254537
Flight, Porto - Amsterdam - Porto 358EUR
First name(s) Surname Age group Price Taxes & charges Total
João Francisco Soares da Conceição Tavares Barreto Adult (23 Oct 1978) 289EUR 69EUR 358EUR
MASTERCARD Debit 0EUR
TOTAL 358EUR
PAID Scanworld Travelpartner AB is shown on your bank statement as recipient of payment. 358EUR
HA
LCO
N V
IAG
EN
S, S
.U.L
DA
, AV
. JU
LIO
DIN
IS
Nº2
3
º E
SQ
10
50-1
31 .
RN
AV
T N
º 22
81. S
OC
IED
AD
E P
OR
QU
OT
AS
, RE
G. N
A C
ON
S. C
OM
. DO
PO
RT
O S
OB
O N
º 46
485/
9004
20 C
AP
. SO
CIA
L99
.760
EU
RO
S N
C 5
0233
2123
Observações:
Nº Factura 318000008273
Nº Expediente G541576892
Data Factura 18/06/2018
N.C.
4050-344
222556358
SOARES DA CONCEIÇÃO TAVARES BARRETO, JOAOFRANCISCOR. D MANUEL II Nº 346 1º ESQ
PORTO
.
276331000
CHAVES
ADMINISTRAÇÃO
AGÊNCIA EMISSORA
HALCON VIAGENS, S.U.LDA
Tlfn.
AV. JULIO DINIS Nº2 3º ESQ1050-131 (LISBOA)
AV. TENENTE VALADIM- EDID. RIBELAS II, LJ.25400-558 CHAVES
NOM_EMPRESA:882
NFP: 3 18/8273
Data Conceito BaseTributável Tipo Quantia
Imposto Base Isenta QuantiaTotal
26/06/2018
Prestatário TRAVELPLAN PORTUGAL -GENERICO-BANCO CAMASAlojamento: KING'S COURT, 1 x DUPLO,ALOJAM. E PEQ. ALMOÇO, 26/06/2018,01/07/2018REGIME DA MARGEM DE LUCROAGÊNCIAS DE VIAGENS Decreto-Lei n.º 221/1985, de 03 de julho, DR n.º 150Série I, Artigo 4º
REAV*** 0,00 € 420,00 €420,00 €
DEPÓSITOS RECEBIDOS -420,00 €
AS QUANTIAS DA FACTURA CORRESPONDEM ÀS QUANTIAS PARCIAISDOS SERVIÇOS
1
REGIME ESPECIAL NAS AGÊNCIAS DE VIAGENSREAV*** -
Base Tipo Quantia Base Isenta Quantia Total
420,00 € REAV*** 0,00 € 420,00 €
Total Factura
Total Pago
Total a Pagar
420,00 €
0,00 €
420,00 €
xJ85-Processado por programa certificado n.º 2357/AT
PAGAMENTOS:- 25% - A título de sinal aquando da efectivação da reserva (salvo algum produto que exija uma sinalização superior).- Restante pagamento - Até 21 dias antes da data de início da viagem, independentemente da data de entrega da respectiva documentação de viagem.- Modo de pagamento - Os pagamentos podem ser efectuados em dinheiro, cartão de débito, cartão de crédito ou cheque. No caso de pagamentos efectuados porcheque, a documentação referente à viagem apenas poderá ser entregue após boa cobrança do cheque.
TAXAS DE SERVIÇO:Os nossos serviços estão sujeitos a despesas de reserva, sendo os valores mínimos, os seguintes:- Bilhetes de avião- Voos domésticos 25 Euros- Voos europeus 40 Euros- Voos intercontinentais 70 Euros- Outros serviços - Reservas de hotel, rent a car, entradas para espectáculos e parques temáticos, etc.: 15 Euros- Pacotes turísticos: 30 EurosOs valores acima referidos são cobrados por cada bilhete de avião e por cada reserva (em caso de outros serviços) e são de carácter obrigatório. As despesas dereserva não são reembolsáveis em caso de desistência ou cancelamento por parte do cliente.
CANCELAMENTOS:Todas as reservas, depois de confirmadas, estão sujeitas a despesas de cancelamento que variam de acordo com as condições gerais do programa adquirido e quepodem chegar a 100% do valor total da viagem.Aquando da sinalização da viagem, poderá ser efectuado um seguro de protecção contra gastos de anulação por cancelamentos provocados por algumas razões deforça maior.Por favor, consulte-nos para saber mais detalhes.
RESUMO DAS CONDIÇÕES GERAIS DO CONTRATO
RESUMO DE CLÁUSULAS CONTRATUAIS
RECIBO DE PAGAMENTO POR CONTA:O recebimento de qualquer importancia por conta da prestação de serviços, não compromete a HALCON VIAGENS, S.U.Lda até que os mesmos se encontremconfirmados.En caso de anulação por parte do cliente, a HALCON VIAGENS, S.U.Lda reserva-se o direito de reter as importàncias correspondentes aos custos de anulaçãoconstantes das condições gerais do programa de cada operador.O levantamento de documentação ou a devolução da quantia adiantada por conta da prestação de serviços deverá ocorrer no prazo de um ano, a contar da data deemissão do presente documento, junto do balcão da HALCON VIAGENS, S.U.Lda que emitiu o recibo correspondente ao pagamento por conta supra mencionado.Os serviços contratados, regem-se por condições gerais do operador turístico, hotel, companhia aérea, rent a car, etc.., em questão.
IVA:O imposto em referência é por conta e nome das transportadoras ou formecedores de serviços excepto os sujeitos ao Regime da Margem de lucro - Agências deviagens.
NOTAS IMPORTANTES COMUNS A TODAS AS VIAGENSDOCUMENTOS NECESSÁRIOS:- Em todas as viagens os passageiros adultos, crianças e bebés devem estar munidos de bilhete de identidade ou passaporte válidos.- Para todos os países que não pertençam à União Europeia, o documento exigido é o passaporte, sendo que este, na maioria dos casos, tem que ter validade mínimade 6 meses. Para obter um passaporte poderá fazê-lo na loja do cidadão ou no Governo Civil. Alertamos que, na maioria dos países, já não se aceitam Passaportesfamiliares e para os Estados Unidos da América é exigido passaporte biométrico.- Os menores quando não forem acompanhados por quem exerça o poder paternal, só podem entrar ou sair do território nacional exibindo autorização para o efeito. Areferida autorização deve constar de documento escrito, datado e com a assinatura de quem exerce o poder paternal legalmente certificado, conferindo ainda, quandoseja este o caso, poderes de acompanhamento por parte de terceiros, devidamente identificados.
ALTERAÇÃO DE PREÇOS:De acordo com a legislação vigente os preços contratados no acto da reserva poderão sofrer alterações, devidamente justificados por variações no custo dostransportes, dos combustíveis, direitos, taxas e flutuações cambiais, desde que sejam comunicados ao cliente com uma antecedência mínima de 20 dias. Taisalterações conferem ao cliente o direito a optar por uma viagem alternativa ou à rescisão do contrato e ao reembolso integral dos montantes pagos.
Para os efeitos do estabelecido na Lei nº 67/98 de 26 Outubro da Protecção de Dados Pessoais da República Portuguesa, informamos que os seus dados pessoaisserão integrados numa base de dados propriedade de HALCON VIAGENS, S.U.Lda, para a gestão do serviço contratado e que se encontra devidamente inscrito naComissão Nacional de Protecção de Dados (CNPD).
Além disso, em cumprimento do estabelecido na Política de Publicidade não Autorizada regulada pelo Decreto-Lei 7/2004 da República Portuguesa, que sobrepõe aDirectiva de comércio electrónico na versão modificada pelo Decreto-Lei 62/2009 da República Portuguesa e o artigo 13 da Directiva de Comunicações Electrónicas, aHALCON VIAGENS, S.U.Lda comunica aos titulares dos dados a sua intenção de lhes enviar informações comerciais por correio electrónico ou por qualquer outro meiode comunicação electrónica equivalente.
De igual modo, o titular autoriza a HALCON VIAGENS, S.U.Lda a que os referidos dados possam ser cedidos ou, conforme o caso, partilhados com terceiros quefaçam parte do Grupo de Empresas Globalia Corporación Empresarial S.A. e que, em cada momento, se encontrem referidos na página de Internet www.globalia.com,para que possam ser utilizados por estas, com os objectivos idênticos aos descritos para a HALCON VIAGENS, S.U.Lda.
Nos casos em que o titular seja detentor de algum tipo de cortesia comercial (cheques prenda, cartões de promoção, descontos adicionais, etc.) e que decida transferira cortesia comercial para um terceiro, para sua utilização e usufruto, declara que informou o mesmo, de forma expressa, que os dados pessoais do terceiro,necessários para a activação da cortesia comercial, serão utilizados com idênticos objectivos aos expressados anteriormente.
Se deseja exercer os seus direitos de acesso, rectificação, cancelamento e oposição ao tratamento dos seus dados de carácter pessoal fornecidos a HALCONVIAGENS, S.U.Lda, deverá comunicá-lo, por escrito, a LOPD Globalia Corporación. Polígono Son Noguera. Carretera Arenal-Llucmajor, KM 21,5 C.P.: 07620.Llucmajor. Islas Baleares – Espanha. Esta comunicação também poderá ser realizada através do envio de mensagem por correio electrónico para o endereç[email protected].
Indique se autoriza a utilização dos seus dados de contacto para receber descontos, promoções especiais ou informação de serviços de HALCON VIAGENS, S.U.Ldaou de outras empresas do grupo Globalia (companhia aérea, hotéis, agência de viagens, operador turístico, aluguer de veículos, telecomunicações, gestão de eventose transporte de passageiros, etc.):
O Sim, autorizo O Sim, autorizo, mas apenas a HALCON VIAGENS, S.U.Lda O Não, não autorizo. Não desejo receber descontos ou promoções especiais, nem qualquer outro tipo de informação comercial.