Welcome toBusiness Service Management.

ITConceptsGrundstrasse 126343 Rotkreuz

Telefon: +41 41 - 790 33 33Telefax: +41 41 - 790 35 35info@itconcepts.chwww.itconcepts.ch

➝ Corporate Presentation

ITConcepts „the BSM Company“.

ITConcepts Facts & Figures

➝ Facts & Figures

➝ Competences in both conception and integration of IT Service Management solutions

➝ Founded in 1999

➝ BMC Elite Partner (1 of 4 in Europe)

➝ Privately owned company, no debts

➝ Swiss Revenue Software Licenses & Maintenance 8 Mio CHF➝ Swiss Revenue Professional Services 7 Mio CHF

➝ Group HQ: Switzerland, Germany, Spain

➝ Swiss Locations: Rotkreuz & Lausanne-Crissier

➝ Employees : 50 in Switzerland, 120 in Europe

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ITConcepts Switzerland Organisation

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Christian GerberCEO

ITConcepts Solutions GmbH Switzerland

Christian Gerber

Hans-Rudolf FlückigerTechnical Key Account Manager

Swiss German

Kerstin SauterKey Account Manager

Swiss German

Markus HennigSales Manager

Swiss Romandie

Panajatos ZissisAccount Manger

Small & Medium Business

Heinz KirchhoferCEO

ITConcepts Professional GmbH Switzerland

Account Managementand Sales

Backoffice ProjectmanagementPre-Sales

Team Rotkreuz

Customer Support

Josef RotschildHeidi KirchhoferSibylle Schafer

Markus KirchhoferPascal JunkerRemo Braun

Christian Schwarz(s. next Slide)

Shared Units

Heinz KirchhoferDanijel TerzicPatrik Sidler

Peter ScheideggerPeter Zünti

Pirmin GretenerRinaldo Erens

Rolf PfisterTim Hintermann

Urs Utzinger

Team Romandie & Spec. Products

Nicolas StaubChristian KeuschChristoph BühlerLionel AristoteLuciano MullerNicolas Huchet

Team ZH/BS Team BE

Bernhard AnderhaldenDavid Rough

Juri GlasmannMirjam GrausOliver RuossRoger Neyer

Sascha FriedlosThomas HammerUlrich Wittenberg

(ab 01.05.13)Vanessa Rudniki

Patrick ZumbrunnBeat SchenkFrank Bracke (bis 30.04.13)

Hans Jürgen LöscherJosé Lahera

Marcel AegerterMatthias UtigerMichael Franke

Yann BaumgartnerYves Beutler (ab 01.06.13)

Consulting Team

Core Services Portfolio (1/2)

➝ ITSM INTEGRATION SERVICES➝ Evaluation➝ Planning➝ Implementation / Integration➝ Continual Optimisation

➝ ITIL-RELATED SERVICES➝ Trainings, Simulations, Certifications➝ Quick Start Methodology:

BMC Service Management Process Model (SMPM)➝ Optimisation of existing processes according to industry‘s best practices

➝ BUSINESS SERVICES➝ Integration of Business workflows into IT infrastructure Management➝ „Business Service Management (BSM)“➝ Simplify and automate IT + reduce cost➝ Higher transparency of business transactions + easier „proof of compliance“

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Core Services Portfolio (2/2)

➝ SOFTWARE LICENSE OPTIMISATION➝ Discovery of installed sofware vs. Software maintenance contracts➝ Scope: Standard Software (Oracle, IBM, HP, BMC, Microsoft, etc.)➝ Tool: BMC Atrium Discovery & Dependency Mapping➝ Why important:

➝ Based on our experience 80% of the customers are over licensed➝ More than 90% of the customer pay maintenance on unused software➝ Software Maintenance accounts for 75% of total cost of ownership (TCO) of the sofware

➝ Expected results: 10-20% cost reduction after software licensing optimisation

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Software Portfolio at a glance(1/3)

➝ TARGET MARKET & INDUSTRY➝ For SME and Enterprise customers➝ Across all industries and technology markets

➝ IT SERVICE MANAGEMENT PLATFORM➝ Coverage of most ITIL processes➝ Tight integration with other disciplines

➝ MONITORING & SYSTEM MANAGEMENT➝ Systems, Network, Applications, Workstations,

Smartphones (Mobile Device Management)➝ Proactive Availability & Performance Management

➝ ROOT CAUSE ANALYSIS➝ 60% time savings for RCA -> cost reduction➝ Proactive Performance Management -> 40% more uptime➝ Tool consolidation, capacity optimization➝ Up to CHF 1‘000 cost reduction per server

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Software Portfolio at a glance(2/3)

➝ IDENTITY ACCESS MANAGEMENT➝ Identity Governance & Compliance➝ Access Provisioning➝ Identity Lifecycle Management for business users

➝ BUSINESS CONTINUITY MANAGEMENT (BCM)➝ 2-way task assignment engine➝ Based on the specific „relevance“ of an event for an indivdual➝ IT Operations:

➝ critical incident management➝ Emergency change management (conf-call)

➝ Business Operations: ➝ Desaster management (fire, hurricanes)➝ Service quality management (proactive communication to

customers)

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Software Portfolio at a glance(3/3)

➝ AUTOMATION➝ PC Lifecyle Asset Mgt (BMC Footprints Asset Core)➝ DataCenter Automation (BMC BladeLogic Suite)

➝ Inventory management➝ OS deployment➝ Patch management➝ License management➝ Financial Asset management➝ Compliance management

➝ CMDB Automation➝ Basis for ITSM initiatives➝ Dependency mapping➝ Software Asset Lifecycle Mgt (eol, eos)➝ V2V, P2V support

➝ BMC BUSINESS SERVICE MANAGEMENT (BSM)➝ Objective: Gain transparency, increase compliance, reduce cost➝ Integrate business workflows with IT Service Management +

automation solutions➝ Vision: end-2-end visibility of business services across the

entire infrastructure

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➝ Public Sector & Health

➝ Swiss Government (BIT), City of Zuerich (OIZ), KSW, Obergericht ZH, ETH Zürich, Helsana, CSS Versicherungen, SWICA , DGSI-État de Genève, Etat de Vaud, CHUV, Novartis Pharma, Helsana

➝ Finance / Insurance

➝ Zürcher Kantonal Bank, Aargauer Kantonal Bank, SIX Group, UBS AG, Credit Suisse, 4 Private Banks, Caisse des Médecins

➝ Telco

➝ Swisscom IT Services, Swisscom, Sunrise, Green.ch AG

➝ Industries

➝ Bühler AG, Mettler Toledo, SFS Holding, Givaudan SA, Philip Morris International, Audemars Piguet

ITConcepts – Swiss References (extract)

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Engagement Model

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Initiate Project

Commercial offer tabled with full business impact , ROI, and technical architecture

Present Final Business Case

All results are captured and ROI presented back to Sponsor

Proof of Value (POV)

Using the Test plan, an on site ‘hands-on’ BMC PoV is conducted with client infrastructure.

Draft Business Case

From the assessment a draft ROI & technical test plan is written showing what ‘any product’ must do to deliver the technical requirements in detail.

Business Value Assessment

Designed to highlight the business pain and uncover the technical bottlenecks/gates in the process

Technical Workshop

Custom demo to build technical awareness in relation to pain we solve & understand objections

First Meeting

Position ‘how’ BMC can deliver benefit/Identification of high level drivers & timescales

How to match BMC solutions to your needs

➝ „VALUE PYRAMID“

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Corporate Objectives

Business Strategy

Initiatives

BMC Solution Set

Challenges & Critical Capabilities

BMC Portfolio & Third Party Solutions

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Contact Suisse Romande

➝ MARKUS HENNIG

➝ SENIOR ACCOUNT MANAGER – SUISSE ROMANDE➝

➝

➝ ITCONCEPTS SOLUTIONS GMBH

➝ GRUNDSTRASSE 12

➝ CH-6343 ROTKREUZ

➝

➝ MOBIL: +41 (0)79 960 74 49

➝ OFFICE: +41 (0)41 790 33 33

➝ FAX: +41 (0)41 790 35 35

➝ EMAIL: MARKUS.HENNIG@ITCONCEPTS.CH

➝

➝ WWW.ITCONCEPTS.CH

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