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TRANSCRIPT
ITFS
COMPANY PRESENTATION
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
IT Floor Services (P) Limited is an IT Infrastructure solution provider company in North India, established at New Delhi. We provide complete, reliable and end-to-end IT Support services to Businesses and Home Users.
The company is privately held by industry experienced veterans and the strength of this organization is led by qualified professionals. The company reputation is built on high quality support system and on time project completion.
Mission
Our Mission is to facilitate small to medium enterprises managing their IT Infrastructure in the most effective way possible while delivering the most outstanding service experience through our 360 Degree PAN India IT Support Program.
About IT Floor Services (P) Limited
ABOUT ITFS
ITFS
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
Certified and Qualified Professionals Program
SLA (Service Level Agreement) Bound Program
Innovative Service Program
Customer Relationship Building and Retention Program
Round the Clock Service Program
Least Cost and Highest Satisfaction Program
Standard “Query to Delivery” Program
Multi-Channel to Single Point of Contact (SPOC) Program
ITFS
Strength
3 6 0
D e g r e e
P A N I n d i a
I T
S u p p o r t
P r o g r a m
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
SUPPORT & SERVICES
ITFS
Scope of Support and Services
Annual Maintenance Contract
On Call Support
Desktop Support Management
Network and Security Management
Procurement and Deployment of IT Assets
IT Asset Management
Data Recovery and Storage Management
Facility Management Services
Extended Warranty / Service Pack / Care Pack / MA Pack / Post Warranty Pack
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
BRANDS & PRODUCTS
ITFS
Products
Desktop / Laptop / Tablet
Power Back up / UPS
Backup and Storage Devices
Servers / Networking Products
Printer / Scanner / Cartridges
Mouse / Keypad / Pen Drives / Other Peripherals
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
Annual Maintenance
Contract
ITFS
One of our service packages is Annual Maintenance Contract which
can take care of entire IT assets. To meet varied requirements of
businesses of all scales, we have Comprehensive and Non-
Comprehensive Annual Maintenance Contract.
Annual Maintenance Contract task is executed by qualified and
certified professionals who come with rich technical experiences
from multiple industries and domains.
Overview
Features
Assured 01 to 04 Hour Response Time
09 AM to 06 PM On-Site Technical Support
PAN India Support
Service Call Tracking System
Quarterly Preventive Maintenance
Custom Service Packages as per Business Needs
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
Annual Maintenance Contract: Comprehensive
Comprehensive
AMC
Desktop / Laptop / Printer Management
Hardware and Software Support
Multiple Operating System Management
Server / Network / Security Management
Internet and Mail Management
Scope of Comprehensive AMC
Salient Features of Comprehensive AMC
Assured 01 to 04 Hour Response Time
09 AM to 06 PM On-Site Technical Support
PAN India Support
Service Call Tracking System
Quarterly Preventive Maintenance
No Extra Cost for Repair and Replacement
Multiple Types of Hardware and Software Support
Custom Service Packages as per Business Needs
ITFS
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
Non-Comprehensive
AMC
Desktop / Laptop / Printer Management
Hardware and Software Support
Multiple Operating System Management
Server / Network / Security Management
Internet and Mail Management
Scope of Non-Comprehensive AMC
Salient Features of Non-Comprehensive AMC
Assured 01 to 04 Hour Response Time
09 AM to 06 PM On-Site Technical Support
PAN India Support
Service Call Tracking System
Quarterly Preventive Maintenance
Extra Cost for Repair and Replacement
Multiple Types of Hardware and Software Support
Custom Service Packages as per Business Needs
ITFS
Annual Maintenance Contract: Non-Comprehensive
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
Overview
IT Facilities Management Services involve an effective combination of people, process
and tools to ensure that your IT infrastructure is always up and running. Catering to the
24x7 service demands on your IT infrastructure, we undertake complete responsibility of
ensuring availability and performance of your IT Infrastructure as per SLA (Service Level
Agreement). Our services are backed by over immense domain experience in providing
products and services to various industries.
Features
Program Management
Service Desk Management
Server / Systems Management
Desk-Side Management
Network (WAN & LAN) Management
Database Management
Application Support
Mail Management
Telecom Management
Data-Center Management
Asset Management
Data Center Management
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Facility Management
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
Overview
On Call Support package has been designed keeping in mind the customer’s need in
emergency where our prime focus is to process the query within given timeline and
resolve the issue at the earliest. We follow a standard process throughout from logging a
complaint to resolving the query.
Features
Unlimited Issue of one device at Single Call Charge
Ideal for Small Office and Home Users
Door Step Support Between 09 AM to 09 PM
Response Time within 01 to 04 Hours
07 Days Service Warranty for Resolved Issue
ITFS
On Call Support
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
Overview
In today’s world business scenario, all the companies are dependent on technology. Besides
their core business areas, they have one ever challenging task to compete which is running
their IT Infrastructure smoothly so that their business does not suffer and they remain ahead
of the competition. Today, when technology landscape is changing rapidly, it requires huge
chunk of capital to run the show.
IT Infrastructure being not part of their core business areas, they look for a reliable technology
partner who can manage, optimize their IT Infrastructure at competitive cost.
Features
Planning / Design / Implementation
Reduced Cost of Operation
PAN India Support
Task Executed by Certified Engineers
ITFS
Infrastructure Management
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
INFRASTRUCTURE MANAGEMENT
ITFS
Scope of Infrastructure Management
Desktop Support Management
Network and Security Management
Procurement and Deployment of IT Assets
IT Asset Management
Data Recovery and Storage Management
Facility Management Services
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY
Address IT Floor Services (P) Limited
RZ: 174, First Floor, Block A, Road No: 4, Mahipalpur Extension,
New Delhi-110037
Telephone +91 11 26785986
Mobile +91 8130878593 / 8130385448
Email [email protected]
Website www.itfloorservices.com
ITFS
Thank You
IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY