itil 2011 foundation handbook

8/15/2019 ITIL 2011 Foundation Handbook

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Hgtrbjuibg............................................................................

6. Fssasscagt .......................................................................

Yarvhia Khoa Iyika.....................................................................

0. Fssasscagt .......................................................................

Yarvhia Ytrftany.......................................................................

9. Fssasscagt .......................................................................

Yarvhia Jashng.........................................................................

:. Fssasscagt .......................................................................

Yarvhia Zrfgshbg....................................................................

1. Fssasscagt .......................................................................

Yarvhia Bparfbg....................................................................

?. Fssasscagt .......................................................................

Ibggufk Yarvhia Hcprbvacagt..............................................

>. Fssasscagt .......................................................................

Fivhas..................................................................................

Db` Fhjs....................................................................................

Yfcpka Axfcs \fpar................................................................

Fgswars...................................................................................

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1.

?.

>.

Cbjuka Zhtka \fna

Zf`ka bo Ibgtagts


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Kafrghgn B`daivas


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9. HZ hs f iftanbry bo sarvhias ukhzaj `y ùshgass. Zma sarvhias fra typhifkky HZ fppkhifbgs

fgj hgorfstruitura tmft fra pfiefnaj fgj baraj ̀ y hgtargfk HZ brnfghzfbgs br axtargfk

sarvhia prbvhjars. HZ ibsts fra traftaj fs ̀ ushgass axpagsas.

:. HZ hs f iftanbry bo ùshgass fssats tmft prbvhja f strafc bo àgats obr tmahr bwgars,

hgikujhgn, ùt gbt khchtaj tb, ravagua, hgibca fgj prbt. HZ ibsts fra traftaj fs

hgvastcagts. Avary HZ brnfghzfbg smbukj fit fs f sarvhia prbvhjar, ushgn tma prhgihpkas

bo sarvhia cfgfnacagt tb agsura tmft tmay jakhvar tma butibcas raquhraj `y tmahr

iustbcars.


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HZ Yarvhia cfgfnacagt

HZYC cust ̀ a ifrrhaj but aaivaky fgj aihagtky. Cfgfnhgn HZ orbc f ̀ ushgass parspaiva

agf`kas brnfghzfbgfk mhnm parobrcfgia fgj vfkua irafbg. F nbbj rakfbg àtwaag fg HZ

sarvhia prbvhjar fgj hts iustbcars rakhas bg tma iustbcar raiahvhgn fg HZ sarvhia tmft caats

hts gaajs, ft fg fiiaptf`ka kavak bo parobrcfgia fgj ft f ibst tmft iustbcar ifg fbrj.

Zma HZ sarvhia prbvhjar gaajs tb wbre but mbw tb fimhava f `fkfgia àtwaag tmasa tmraafrafs, fgj ibccughifta whtm tma iustbcar ho tmara hs fgytmhgn tmft pravagts ht orbc àhgn

f`ka tb jakhvar tma raquhraj HZ sarvhia ft tma fnraaj kavak bo parobrcfgia br prhia.

6. HZ sarvhia cfgfnacagt (HZYC)4 Zma hcpkacagtfbg fgj

cfgfnacagt bo qufkhty HZ sarvhias tmft caat tma gaajs bo tma

ùshgass. HZ sarvhia cfgfnacagt hs parobrcaj `y HZ sarvhia

prbvhjars tmrbunm fg fpprbprhfta chx bo pabpka, prbiass fgj

hgobrcfbg taimgbkbny.

0. HZ Yarvhia4 F sarvhia prbvhjaj `y fg HZ sarvhia prbvhjar. Fg HZ

sarvhia hs cfja up bo f ibc`hgfbg bo hgobrcfbg taimgbkbny,

pabpka fgj prbiass.

HZ Yarvhia cfgfnacagt


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Hgtargfk fgj Axtargfk iustbcars

Hgtargfk fgj Axtargfk Iustbcars

Panfrjkass bo mbw ibgshstagtky iustbcars fgj ibgsucars fra traftaj, tmay fra gbt fkk tma

sfca. Zmara hs f jharagia àtwaag iustbcars wmb wbre hg tma sfca brnfghzfbg fs tma

HZ sarvhia prbvhjar, fgj iustbcars wmb wbre obr fgbtmar brnfghzfbg. Hgtargfk iustbcars

fra pabpka br japfrtcagts wmb wbre hg tma sfca brnfghzfbg fs tma sarvhia prbvhjar. Obr

axfcpka, tma cfreagn japfrtcagt hs fg hgtargfk iustbcar bo tma HZ brnfghzfbg àifusa

ht usas HZ sarvhias. Zma mafj bo cfreagn fgj tma IHB `btm rapbrt tb tma imhao axaiuvabiar (IAB). Ho HZ imfrnas obr hts sarvhias, tma cbgay pfhj hs fg hgtargfk trfgsfibg hg tma

brnfghzfbg‘s fiibuggn systac ’ h.a. gbt rafk ravagua.

Axtargfk iustbcars fra pabpka wmb fra gbt acpkbyaj `y tma brnfghzfbg, br brnfghzfbgs

tmft fra sapfrfta kanfk agas, tmft purimfsa sarvhias orbc tma sarvhia prbvhjar hg tarcs bo

f kanfkky `hgjhgn ibgtrfit br fnraacagt. ^mag tma sarvhia prbvhjar imfrnas obr sarvhias tmay

fra pfhj whtm ”rafk‘ cbgay, br tmrbunm fg aximfgna bo sarvhias br prbjuits.

Zmara hs f jharagia àtwaag iustbcars wmb wbre hg tma sfca brnfghzfbg fs tma HZ

sarvhia prbvhjar, fgj iustbcars wmb wbre obr fgbtmar brnfghzfbg

Hgtargfk iustbcars fra pabpka br japfrtcagts wmb wbre hg tma sfca brnfghzfbg fs

tma sarvhia prbvhjar.

Obr Axfcpka4 tma cfreagn japfrtcagt hs fg hgtargfk iustbcar bo tma HZ brnfghzfbg

àifusa ht usas HZ sarvhias

Axtargfk iustbcars fra pabpka wmb fra gbt acpkbyaj `y tma brnfghzfbg, br

brnfghzfbgs tmft fra sapfrfta kanfk agas, tmft purimfsa sarvhias orbc tma sarvhia

prbvhjar hg tarcs bo f kanfkky `hgjhgn ibgtrfit br fnraacagt.

Obr axfcpka4 fg fhrkhga chnmt b`tfhg ibgsukgn sarvhias orbc f kfrna ibgsukgn rc.

Zwb-tmhrjs bo tma ibgtrfit vfkua hs pfhj hg ifsm, fgj bga-tmhrj hs pfhj hg fhr ieats ft fg

aquhvfkagt vfkua.


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Ougibgs4 F ougibg hs f tafc br nrbup bo pabpka fgj tma tbbks br btmar rasburias tmay

usa tb ifrry but bga br cbra prbiassas br fivhas. Hg kfrnar brnfghzfbgs, f ougibg cfy

`a `rbeag but fgj parobrcaj `y savarfk japfrtcagts, tafcs fgj nrbups, br ht cfy `a

ac`bjhaj whtmhg f shgnka brnfghzfbgfk ught (a.n. tma sarvhia jase). Hg scfkkar brnfghzfbgs,

bga parsbg br nrbup ifg parobrc cukpka ougibgs ’ obr axfcpka, f taimghifk cfgfnacagt

japfrtcagt ibukj fksb hgibrpbrfta tma sarvhia jase ougibg.


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1. ^mft smbukj f sarvhia fkwfys jakhvar tb iustbcars2

f. Fppkhifbgs

`. Hgorfstruitura

i. _fkua

j. Pasburias

?. F prbiass bwgar hs raspbgsh`ka obr wmhim bo tma obkkbwhgn2

6. Jbiucaggn tma prbiass

0. Jaghgn tma prbiass Eay \arobrcfgia Hgjhiftbrs

9. Hcprbvhgn tma prbiass

:. \arobrchgn fkk fivhas hgvbkvaj hg f prbiass.

f. 6,9 fgj : bgky

`. Fkk bo tma f`bva

i. 6,0 fgj 9 bgky

j. 6,0 fgj : bgky

>. ^mhim bo tma obkkbwhgn hs GBZ f àgat bo ushgn Orfcawbres fgj stfgjfrjs2

f. Egbwkajna bo \u`khi Orfcawbres hs cbra kheaky tb à whjaky jhstrhùtaj.

`. Zmay fra fkwfys oraa agsurhgn tmay ifg à hcpkacagtaj quhieky

i. Zmay fra vfkhjftaj firbss f whja rfgna bo agvhrbgcagts cfehgn tmac cbra rbùst

j. Zmay cfea ibkkf`brfbg ̀ atwaag brnfghzfbgs afshar ̀ y nhvhgn f ibccbg kfgnufna.

=. ^mhim bo tma obkkbwhgn stftacagts f`but prbiassas hs IBPPAIZ26. F prbiass hs fkwfys brnfghzaj frbugj f sat bo b`daivas.

0. F prbiass smbukj à jbiucagtaj.

f. 6 bgky

`. 0 bgky

i. @btm bo tma f`bva

j. Gahtmar bo tma f`bva


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Agf`ka tma sarvhia prbvhjar tb raspbgj quhieky fgj aaivaky tb imfgnas hg tma ̀ ushgassagvhrbgcagt, agsurhgn hgirafsaj ibcpava fjvfgtfna.

Yuppbrt tma irafbg fgj cfhgtagfgia bo f pbrbkhb bo qufgaj sarvhias tmft whkk

agf`ka tma ùshgass tb fimhava pbshva raturg bg hts hgvastcagt hg sarvhias.

Ofihkhtfta ougibgfk fgj trfgspfragt ibccughifbg àtwaag tma iustbcar fgj tma

sarvhia prbvhjar, sb tmft `btm mfva f ibgshstagt ugjarstfgjhgn bo wmft hs raquhraj fgj

mbw ht whkk à jakhvaraj.

\rbvhja tma cafgs obr tma sarvhia prbvhjar tb brnfghza htsako sb tmft ht ifg prbvhja sarvhias

hg fg aihagt fgj aaiva cfggar.


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Yarvhia Zrfgshbg - _fkua tb @ushgass

_fkua tb ùshgass4

Yakaign fgj fjbpgn tma ̀ ast prfiias hg tmhs pu`khifbg whkk fsshst brnfghzfbgs hg jakhvarhgn

shnghifgt àgats. Ht whkk makp rafjars tb sat up sarvhia trfgshbg fgj tma prbiassas tmft

suppbrt ht, fgj tb cfea aaiva usa bo tmbsa prbiassas tb ofihkhtfta tma aaiva trfgshbghgn

bo gaw, imfgnaj br jaibcchsshbgaj sarvhias. Fjbpgn fgj hcpkacaggn stfgjfrj fgj

ibgshstagt fpprbfimas obr Yarvhia Zrfgshbg whkk4

Agf`ka prbdaits tb ascfta tma ibst, chgn, rasburia raquhracagt fgj rhses fssbihftaj

whtm tma Yarvhia Zrfgshbg stfna cbra fiiurftaky.

Pasukt hg mhnmar vbkucas bo suiiassouk imfgna.

@a afshar obr pabpka tb fjbpt fgj obkkbw.

Fjbpgn fgj hcpkacaggn stfgjfrj fgj ibgshstagt fpprbfimas obr sarvhia

trfgshbg whkk4

Agf`ka prbdaits tb ascfta tma ibst, chgn, rasburia raquhracagt

fgj rhses fssbihftaj whtm tma YZ stfna cbra praihsaky

Pasukt hg mhnmar vbkucas bo suiiassouk imfgna

Afshar obr pabpka tb fjbpt fgj obkkbw

Agsura tmft gaw br imfgnaj sarvhias whkk à cfhgtfhgf`ka fgj

ibst-aaiva

Hcprbva ibgtrbk bo sarvhia fssats fgj ibgnurfbgs.


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HZHK® hs f ranhstaraj trfjacfre bo F]AKBY Khchta© Fxakbs Khchtaj 0<

fgj gatwbres, tmft cfea up tma agj-tb-agj sarvhia orbc f `ushgass parspaiva). Zmasa

prbiassas fgj tbbks smbukj fksb jatait fgy tmrafts br ofhkuras tb sarvhia qufkhty. Fs sarvhias

cfy `a prbvhjaj, hg wmbka br hg pfrt, `y bga br cbra pfrtgar/suppkhar brnfghzfbgs, tma

sarvhia bparfbg vhaw bo tma agj-tb-agj sarvhia smbukj ̀ a axtagjaj tb agibcpfss axtargfk

fspaits bo sarvhia prbvhshbg. ^mag gaiassfry, smfraj br hgtarofihgn prbiassas fgj tbbks

smbukj ̀ a japkbyaj tb cfgfna irbss-brnfghzfbgfk wbrebws.


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CBJQKA 0

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Zma Yarvhias Zmacsakvas

Yarvhia Cfgfnacagt \rbiassas

Zaimgbkbny

\abpka

Yarvhia Bparfbg - Yibpa

Zma nuhjfgia prbvhjaj `y Yarvhia Bparfthbg hgikujas4

Yarvhia Bparfbg ’ \urpbsa fgj B`daivas

Yibpa4 HZHK Yarvhia Bparfbg jasirh`as tma prbiassas, ougibgs, brnfghzfbg fgj tbbks usaj

tb ugjarphg tma bgnbhgn fivhas raquhraj tb jakhvar fgj suppbrt sarvhias.

Zma sarvhias tmacsakvas4 Fivhas tmft obrc pfrt bo f sarvhia fra hgikujaj hg sarvhia

bparfbg, wmatmar ht hs parobrcaj `y tma sarvhia prbvhjar, fg axtargfk suppkhar br tma

usar br iustbcar bo tmft sarvhia.

Yarvhia cfgfnacagt prbiassas4 Zma bgnbhgn cfgfnacagt fgj axaiubg bo tma cfgy

sarvhia cfgfnacagt prbiassas tmft fra parobrcaj hg sarvhia bparfbg. Avag tmbunm

f guc`ar bo HZHK prbiassas (suim fs imfgna fgj ifpfihty cfgfnacagt) brhnhgfta ft tma

sarvhia jashng br sarvhia trfgshbg stfna bo tma sarvhia khoaiyika, tmay fra hg usa ibggufkky

hg sarvhia bparfbg. Ybca prbiassas fra gbt hgikujaj spaihifkky hg sarvhia bparfbg,

suim fs strftany cfgfnacagt obr HZ sarvhias fgj tma fitufk jashng prbiass htsako. Zmasa


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prbiassas obius cbra bg kbgnar tarc pkfgghgn fgj hcprbvacagt fivhas, wmhim fra

butshja tma jhrait sibpa bo sarvhia bparfbg5 mbwavar, sarvhia bparfbg prbvhjas hgput

fgj hguagias tmasa prbiassas ranukfrky fs pfrt bo tma khoaiyika bo sarvhia cfgfnacagt.

Zaimgbkbny4 Fkk sarvhias raquhra sbca obrc bo taimgbkbny tb jakhvar tmac. Cfgfnhgn

tmhs taimgbkbny hs gbt f sapfrfta hssua, `ut fg hgtanrfk pfrt bo tma cfgfnacagt bo tma

sarvhias tmacsakvas. Zmaraobra f kfrna pfrt bo HZHK Yarvhia Bparfbg hs ibgiargaj whtm

tma cfgfnacagt bo tma hgorfstruitura usaj tb jakhvar sarvhias.

\abpka4 Panfrjkass bo wmft sarvhias, prbiassas fgj taimgbkbny fra cfgfnaj, tmay fra

fkk f`but pabpka. Ht hs pabpka wmb jrhva tma jacfgj obr tma brnfghzfbg‘s sarvhias fgj

prbjuits fgj ht hs pabpka wmb jaihja mbw tmhs whkk `a jbga. Qkcftaky, ht hs pabpka wmb

cfgfna tma taimgbkbny, prbiassas fgj sarvhias. Ofhkura tb raibnghza tmhs whkk rasukt

(fgj mfs rasuktaj) hg tma ofhkura bo sarvhia cfgfnacagt fivhas.


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Ibggufk sarvhia Hcprbvacagt - \urpbsa

Zma purpbsa bo IYH hs tb HZ sarvhias whtm imfgnhgn ̀ ushgass gaajs ̀ y hjagoyhgn

fgj hcpkacaggn hcprbvacagts tb HZ sarvhias tmft suppbrt ̀ ushgass prbiassas.

IYH hs fkwfys saaehgn wfys tb hcprbva sarvhia aaivagass, prbiass

aaivagass fgj ibst aaivagass.

Cafsuracagt bo parobrcfgia hs hcpbrtfgt ofitbr, ibgshjar tma obkkbwhgn sfyhgns f`but

cafsuracagt fgj cfgfnacagt4

Xbu ifggbt cfgfna

wmft ybu ifggbt

ibgtrbk.

Xbu ifggbt ibgtrbk

wmft ybu ifggbt

cafsura.

Xbu ifggbt cafsura

wmft ybu ifggbt

jaga.

Hgtargfk fgj Axtargfk Yarvhias

Zma purpbsa fgj b`daivas bo IYH4 Zma purpbsa bo IYH hs tb HZ sarvhias whtm imfgnhgn ̀ ushgass

gaajs `y hjagoyhgn fgj hcpkacaggn hcprbvacagts tb HZ sarvhias tmft suppbrt `ushgass

prbiassas. Zmasa hcprbvacagt fivhas suppbrt tma khoaiyika fpprbfim tmrbunm Yarvhia

Ytrftany, Yarvhia Jashng, Yarvhia Zrfgshbg fgj Yarvhia Bparfbg. IYH hs fkwfys saaehgn wfys

tb hcprbva sarvhia aaivagass, prbiass aaivagass fgj ibst aaivagass.

Ibgshjar tma obkkbwhgn sfyhgn f`but cafsuracagts fgj cfgfnacagt4

Xbu ifggbt cfgfna wmft ybu ifggbt ibgtrbk.

Xbu ifggbt ibgtrbk wmft ybu ifggbt cafsura.

Xbu ifggbt cafsura wmft ybu ifggbt jaga.


79/512

C B J Q K A

0

YAP_HIA KHOA IXIKA

HZHK® hs f ranhstaraj trfjacfre bo F]AKBY Khchta© Fxakbs Khchtaj 0?

Ho sarvhia fgj prbiassas fra gbt hcpkacagtaj, cfgfnaj fgj suppbrtaj ushgn ikafrky jagaj

nbfks, b`daivas fgj rakavfgt cafsuracagts tmft kafj tb fibgf`ka hcprbvacagts, tma

ùshgass whkk suar. Japagjhgn upbg tma irhifkhty bo f spaihi HZ sarvhia tb tma ùshgass,

tma brnfghzfbg ibukj kbsa prbjuiva mburs, axparhagia mhnmar ibsts, kbss bo raputfbg br,

parmfps, avag f ùshgass ofhkura. Zmft hs wmy ht hs irhifkky hcpbrtfgt tb ugjarstfgj wmft tb

cafsura, wmy ht hs àhgn cafsuraj fgj wmft tma suiiassouk butibca smbukj à.


80/512


81/512

C B J Q K A

0

YAP_HIA KHOA IXIKA

HZHK® hs f ranhstaraj trfjacfre bo F]AKBY Khchta© Fxakbs Khchtaj 0=

Agsura fppkhif`ka qufkhty cfgfnacagt catmbjs fra usaj tb suppbrt ibggufk

hcprbvacagt fivhas.

Agsura tmft prbiassas mfva ikafrky jagaj b`daivas fgj cafsuracagts tmft kafjs tb

fibgf`ka hcprbvacagt

Qgjarstfgj wmft tb cafsura, wmy ht hs ̀ ahgn cafsuraj fgj wmft tma suiiassouk butibca

smbukj `a.


82/512

YAP_HIA KHOA IXIKA


CBJQKA 0


Ibggufk sarvhia Hcprbvacagt - Yibpa

Yibpa4 HZHK Ibggufk Yarvhia Hcprbvacagt prbvhjas nuhjfgia hg obur cfhg frafs4

Zma bvarfkk mafktm bo HZYC fs f jhsihpkhga

Zma ibggufk fkhngcagt bo tma pbrbkhb bo HZ sarvhias whtm tma iurragt fgj outura

`ushgass gaajs

Zma cfturhty bo tma agf`khgn HZ prbiassas obr afim sarvhia hg f ibggufk sarvhia

khoaiyika cbjak.

Ibggufk hcprbvacagt bo fkk fspaits bo tma HZ sarvhia fgj tma sarvhia fssats tmft

suppbrt tmac.

Zma bvarfkk mafktm bo HZYC fs f jhsihpkhga

Zma ibggufk fkhngcagt bo tma pbrbkhb bo HZ sarvhias whtm tma

iurragt fgj outura `ushgass gaajs

Zma cfturhty bo tma agf`khgn HZ prbiassas obr afim sarvhia hg f

ibggufk sarvhia khoaiyika cbjak.

Ibggufk hcprbvacagt bo fkk fspaits bo tma HZ sarvhia fgj tma

sarvhia fssats tmft suppbrt tmac

Ibggufk sarvhia Hcprbvacagt - Yibpa

Zmara fra obur cfhg frafs tmft IYH gaajs tb fjjrass4


83/512

C B J Q K A

0

YAP_HIA KHOA IXIKA



84/512

YAP_HIA KHOA IXIKA


CBJQKA 0

© Fxakbs Khchtaj 0


85/512

C B J Q K A

0

YAP_HIA KHOA IXIKA



86/512

YAP_HIA KHOA IXIKA


CBJQKA 0

© Fxakbs Khchtaj 0


87/512

C B J Q K A

0

YAP_HIA KHOA IXIKA



88/512

YAP_HIA KHOA IXIKA


CBJQKA 0

© Fxakbs Khchtaj 0


89/512

C B J Q K A

0

YAP_HIA KHOA IXIKA



90/512

YAP_HIA KHOA IXIKA


CBJQKA 0

© Fxakbs Khchtaj 0

:. ^mhim bo tma obkkbwhgn fra nbfks bo Yarvhia Bparfbgs2

6. Zb ibbrjhgfta fgj ifrry but tma fivhas fgj prbiassas raquhraj tb jakhvar fgj

cfgfna sarvhias ft fnraaj kavaks tb tma `ushgass.

0. Zma suiiassouk rakafsa bo sarvhias hgtb tma khva agvhrbgcagt.

f. 6 bgky

`. 0 bgky

i. @btm bo tma f`bva.

j. Gahtmar bo tma f`bva.

1. ^mhim bo tma obkkbwhgn prbvhjas nuhjfgia bg tma jashng fgj javakbpcagt bo sarvhias

fgj sarvhia cfgfnacagt prbiassas2

f. Yarvhia Bparfbg

`. IYH

i. Yarvhia Jashng

j. Yarvhia Zrfgshbg


91/512

==



92/512

=8



93/512

C B J Q K A 9

YAP_HIA YZPFZANX



94/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


95/512

C B J Q K A 9

YAP_HIA YZPFZANX



96/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


97/512

C B J Q K A 9

YAP_HIA YZPFZANX



98/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


99/512

C B J Q K A 9

YAP_HIA YZPFZANX



100/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0

Fs `fshi ofitbrs, agf`khgn sarvhias bgky nhva tma prbvhjar fg bppbrtughty tb sarva tmaiustbcar. Agf`khgn sarvhias fra gaiassfry obr iustbcars tb usa tma ibra sarvhias sfsofitbrhky.

Iustbcars nagarfkky tfea suim sarvhias obr nrfgtaj, fgj jb gbt axpait tb `a fjjhbgfkky

imfrnaj obr tma vfkua bo suim sarvhias. Axfcpkas bo ibccbgky baraj agf`khgn sarvhias fra

sarvhia jases, pfycagt, ranhstrfbg fgj jhraitbry sarvhias.


101/512

C B J Q K A 9

YAP_HIA YZPFZANX



102/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


103/512

C B J Q K A 9

YAP_HIA YZPFZANX



104/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


105/512

C B J Q K A 9

YAP_HIA YZPFZANX



106/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


107/512

C B J Q K A 9

YAP_HIA YZPFZANX



108/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


109/512

C B J Q K A 9

YAP_HIA YZPFZANX



110/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


111/512

C B J Q K A 9

YAP_HIA YZPFZANX



112/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


113/512

C B J Q K A 9

YAP_HIA YZPFZANX



114/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


115/512

C B J Q K A 9

YAP_HIA YZPFZANX



116/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


117/512

C B J Q K A 9

YAP_HIA YZPFZANX



118/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


119/512

C B J Q K A 9

YAP_HIA YZPFZANX



120/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0

Ohgfgihfk pbkhihas fgj prfiias whtmhg HZ cust à ibgshstagt whtm tmbsa bo tma rast bo tma

brnfghzfbg. Zmhs hs gbt bgky f raquhracagt bo cbst gfgihfk cfgfnacagt kanhskfbg,

ranukfbgs fgj àst prfiia, ùt ht fksb ofihkhtftas àar ibccughifbg fgj rapbrgn

àtwaag HZ fgj btmar ̀ ushgass ughts.


121/512

C B J Q K A 9

YAP_HIA YZPFZANX



122/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


123/512

C B J Q K A 9

YAP_HIA YZPFZANX



124/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


125/512

C B J Q K A 9

YAP_HIA YZPFZANX



126/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


127/512

C B J Q K A 9

YAP_HIA YZPFZANX



128/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


129/512

C B J Q K A 9

YAP_HIA YZPFZANX



130/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0

Qgkass tma rakfbgsmhps àtwaag ùshgass rakfbgsmhp cfgfnacagt fgj btmar sarvhia

cfgfnacagt prbiassas fra ikafrky hjagaj, tmara hs pbtagfk obr ibgoushbg f`but tma

`bugjfrhas àtwaag tmac. Zma cfhg irhtarhbg obr sagn tmasa `bugjfrhas hs tmft ùshgass

rakfbgsmhp cfgfnacagt obiusas bg tma fitufk rakfbgsmhp àtwaag tma sarvhia prbvhjar

fgj hts iustbcars fgj tma kavaks bo iustbcar sfsofibg, wmarafs tma btmar prbiassas obius

bg tma sarvhias tmacsakvas, fgj tma axtagt tb wmhim tmay caat tma stftaj raquhracagts.

Zmhs jbas gbt cafg tmft ̀ ushgass rakfbgsmhp cfgfnacagt hs ugibgiargaj whtm tma sarvhias

tmacsakvas, ùt tmft ht obiusas bg tma bvarfkk axtagt tb wmhim tma sarvhia prbvhjar hs caagn

tma iustbcar‘s gaajs. Ht fksb jbas gbt cafg tmft btmar prbiassas fra gbt ibgiargaj whtm

iustbcar sfsofibg, ùt tmft tmay obius bg tma qufkhty bo sarvhias fgj bg spaihi fibgs

tmay ifg tfea tb caat iustbcar axpaitfbgs obr tmbsa sarvhias. F nbbj axfcpka bo tma

jharagia àtwaag ùshgass rakfbgsmhp cfgfnacagt fgj btmar sarvhia cfgfnacagt

prbiassas hs tmft bo sarvhia kavak cfgfnacagt.

@btm tmasa prbiassas hgvbkva ranukfr hgtarofias whtm iustbcars fgj `btm fra ibgiargaj whtm

bgnbhgn ravhaws bo sarvhia fgj sarvhia qufkhty. Mbwavar, tma twb prbiassas mfva jharagt

purpbsas fgj tma gftura fgj ibgtagt bo tma iustbcar hgtarofia hs jharagt.

Ht smbukj fksb à gbtaj tmft ùshgass rakfbgsmhp cfgfnacagt hs gbt dust ibgiargaj whtm

sarvhia jakhvary fgj suppbrt, ùt fksb whtm tma jashng fgj ùhkjhgn bo sarvhias. Zmhs cafgs

tmft ùshgass rakfbgsmhp cfgfnacagt hs tma prhcfry prbiass obr strftanhi ibccughifbg

whtm iustbcars obr fkk japfrtcagts hg tma sarvhia prbvhjar, hgikujhgn fppkhifbg javakbpcagt

tafcs whtmhg tma sarvhia prbvhjar‘s brnfghzfbg.


131/512

C B J Q K A 9

YAP_HIA YZPFZANX



132/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


133/512

C B J Q K A 9

YAP_HIA YZPFZANX



134/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0


135/512

C B J Q K A 9

YAP_HIA YZPFZANX



136/512

YAP_HIA YZPFZANX


CBJQKA 9

© Fxakbs Khchtaj 0. ^mhim bo tma obkkbwhgn fra tma twb prhcfry akacagts tmft irafta vfkua obr iustbcars2

f. _fkua bg Hgvastcagt

`. Iustbcar fgj Qsar sfsofibg

i. Qgjarstfgjhgn Yarvhia Paquhracagts fgj ^frrfgty

j. Qkhty fgj ^frrfgty


137/512

C B J Q K A :



138/512


139/512

C B J Q K A :



140/512


YAP_HIA JAYHNG

CBJQKA :

Yarvhia Jashng \rbiassas

Jashng Ibbrjhgfbg

Yarvhia Iftfkbnua Cfgfnacagt

Yarvhia Kavak Cfgfnacagt

Fvfhkf`hkhty Cfgfnacagt

Ifpfihty Cfgfnacagt

HZ Yarvhia Ibgguhty Cfgfnacagt (HZYIC)

Hgobrcfbg Yaiurhty Cfgfnacagt

Yuppkhar Cfgfnacagt

Yarvhia Jashng \rbiassas

Zmara fra gb shtufbgs whtmhg HZ sarvhia prbvhshbg whtm ahtmar hgtargfk br axtargfk sarvhia

prbvhjars wmara tmara fra gb prbiassas hg tma sarvhia jashng fraf. Fkk HZ sarvhia prbvhjar

brnfghzfbgs fkrafjy mfva sbca akacagts bo tmahr fpprbfim tb tma va fspaits bo sarvhia

jashng hg pkfia, gb cfar mbw `fshi. @aobra stfrgn bg tma hcpkacagtfbg br tma

hcprbvacagt bo fivhas fgj prbiassas, f ravhaw smbukj à ibgjuitaj bo wmft akacagts fra

hg pkfia fgj wbrehgn suiiassoukky. Cfgy sarvhia prbvhjar brnfghzfbgs fkrafjy mfva cftura

prbiassas hg pkfia obr jashnghgn HZ sarvhias fgj sbkubgs.

Hg brjar tb javakbp aaiva fgj aihagt sarvhia sbkubgs tmft caat tma iurragt fgj avbkvhgn

raquhracagts bo tma ùshgass fs wakk fs tma gaajs bo HZ, ht hs assagfk tmft tma hgputs fgj

gaajs bo fkk btmar frafs fgj prbiassas fra ibgshjaraj fgj ravhawaj whtmhg afim bo tma sarvhia

jashng fivhas. Zmhs whkk agsura tmft fkk sarvhia sbkubgs fra ibgshstagt fgj ibcpf`ka whtm

axhsgn sbkubgs fgj whkk caat tma axpaitfbgs bo tma iustbcars fgj usars. Irhifk ofiats

bo tma eay prbiassas smbukj à ibgsbkhjftaj hgtb fkk bo tma sarvhia jashng fivhas, b tmft fkk

hgputs fra futbcfifkky raoaragiaj avary ca f gaw br imfgnaj sarvhia sbkubg hs prbjuiaj.

Zmasa prbiassas fra prhgihpfkky raspbgsh`ka obr prbvhjhgn eay hgobrcfbg

obr tma jashng bo gaw br imfgnaj sarvhia sbkubgs. Zma prbiassas fra4


141/512

C B J Q K A :



142/512



143/512

C B J Q K A :


YKFs

Yarvhia F @ I

J A O

N

HZ sarvhia prbvhjar

Yarvhia

strftany

Yarvhia

trfgshbg

Yarvhia

bparfbg

Ibggufk

sarvhia

hcprbvacagt

Yuppbrt tafcs

Yuppkhars

Yarvhia cfgfnacagtprbiass




Yarvhia cfgfnacagtprbiass 6

0

9

:

1

Jashng bo prbiassas

Yarvhia jashng Jashng bo cfgfnacagthgobrcfbg systacs fgj tbbks

Jashng bo sarvhia sbkubgs

Jashng bo taimgbkbnyfrimhtaituras fgj

cfgfnacagt frimhtaituras

Jashng bo cafsuracagtcatmbjs fgj catrhis

Yarvhia egbwkajna

cfgfnacagt systac

Yarvhiapbrbkhb

Yarvhiaiftfkbnua

09

1 ?

= 8


144/512



145/512

C B J Q K A :



146/512



147/512

C B J Q K A :



148/512



149/512

C B J Q K A :



150/512


YAP_HIA JAYHNG

CBJQKA :

Ibbrjhgfta fkk jashng fivhas firbss prbdaits, imfgnas, suppkhars fgj suppbrt tafcs,fgj cfgfna simajukas, rasburias fgj ibghits wmara raquhraj.

\kfg fgj ibbrjhgfta tma rasburias fgj ifpf`hkhas raquhraj tb jashng gaw br imfgnaj

sarvhias.

\rbjuia sarvhia jashng pfiefnas (YJ\s) `fsaj bg sarvhia imfrtars fgj imfgna raquasts.

Agsura tmft fpprbprhfta sarvhia jashngs fgj/br YJ\s fra prbjuiaj fgj tmft tmay fra

mfgjaj bvar tb sarvhia trfgshbg fs fnraaj.

Cfgfna tma qufkhty irhtarhf, raquhracagts fgj mfgjbvar pbhgts `atwaag tma sarvhia

jashng stfna fgj sarvhia strftany fgj sarvhia trfgshbg.

Agsura tmft fkk sarvhia cbjaks fgj sarvhia sbkubg jashngs ibgobrc tb strftanhi,

frimhtaiturfk, nbvargfgia fgj btmar ibrpbrfta raquhracagts.

Hcprbva tma aaivagass fgj aihagiy bo sarvhia jashng fivhas fgj prbiassas.

Agsura tmft fkk pfras fjbpt f ibccbg orfcawbre bo stfgjfrj, rausf`ka jashng prfiias

hg tma obrc bo fivhas, prbiassas fgj suppbrgn systacs, wmagavar fpprbprhfta.

Cbghtbr fgj hcprbva tma parobrcfgia bo tma sarvhia jashng khoaiyika stfna.


151/512

C B J Q K A :



152/512



153/512

C B J Q K A :



154/512



155/512

C B J Q K A :



156/512



157/512

C B J Q K A :



158/512



159/512

C B J Q K A :



160/512


YAP_HIA JAYHNG

CBJQKA :

Yarvhia Iftfkbnua - Zmraa _haw Ytruitura

Yarvhia Iftfkbnua - Zmraa _haw Ytruitura

^mbkasfka iustbcar vhaw Zmhs ibgtfhgs jatfhks bo fkk tma HZ sarvhias jakhvaraj tb wmbkasfka

iustbcars (iustbcar-ofihgn sarvhias), tbnatmar whtm rakfbgsmhps tb tma iustbcars tmaysuppbrt.

Patfhk iustbcar vhaw Zmhs ibgtfhgs jatfhks bo fkk tma HZ sarvhias jakhvaraj tb ratfhk iustbcars

(iustbcar-ofihgn sarvhias), tbnatmar whtm rakfbgsmhps tb tma iustbcars tmay suppbrt.

Yuppbrgn sarvhias vhaw Zmhs ibgtfhgs jatfhks bo fkk tma suppbrgn HZ sarvhias, tbnatmar whtm

rakfbgsmhps tb tma iustbcar-ofihgn sarvhias tmay ugjarphg fgj tma ibcpbgagts, IHs fgj btmar

suppbrgn sarvhias gaiassfry tb suppbrt tma prbvhshbg bo tma sarvhia tb tma iustbcars.

Zma sarvhia iftfkbnua

Khges tb rakftajhgobrcfbg

Yarvhia fssats/ibgstnurfbg raibrjs

Eay 3 Iustbcar - ofihgn sarvhias 3 Yuppbrgn sarvhias

^mbkasfka sarvhia iftfkbnua vhaw Patfhk sarvhia iftfkbnua vhaw

^mbkasfkaiustbcar 6

^mbkasfkaiustbcar 0

Patfhkiustbcar 6

Patfhkiustbcar 0

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Yarvhia F Yarvhia @ Yarvhia I Yarvhia J Yarvhia A

Yarvhia 6 Yarvhia 0 Yarvhia 9 Yarvhia : Yarvhia 1 Yarvhia ?


161/512

C B J Q K A :



162/512


163/512

C B J Q K A :



164/512



165/512

C B J Q K A :



166/512


167/512

C B J Q K A :



168/512


169/512

C B J Q K A :



170/512


YAP_HIA JAYHNG

CBJQKA :

Zma tarchgbkbny usaj hg tma HZHK `bbe hs axprassaj orbc tma pbhgt bo vhaw bo tma HZ sarvhia

prbvhjar , pfriukfrky fs ht rakftas tb ugjarphgghgn ibgtrfits fgj fnraacagts. ^mag fg HZ

sarvhia prbvhjar agnfnas f tmhrj pfrty suppkhar tb prbvhja nbbjs br sarvhias tmft fra gaajaj

obr tma prbvhshbg bo sarvhia tb iustbcars, ht hs hcpbrtfgt tmft `btm pfras mfva ikafr fgj

ugfc`hnbus axpaitfbg bo mbw tma suppkhar whkk caat tma HZ sarvhia prbvhja raquhracagts.

Zmhs hs fiibcpfghaj `y jbiucaggn tma tarcs bo agnfnacagt hg fg fnraacagt bo sbca

sbrt fgj tmhs fnraacagt suppbrts br ugjarphgs tma sarvhia kavak tfrnats hg tma YKF whtm

iustbcar. Ho tma fnraacagt hs kanfkky `hgjhgn ht hs raoarraj tb fs ibgtrfit br cbra praihsaky fg

‛ugjarphgghgn ibgtrfit‛.


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C B J Q K A :

HZHK® hs f ranhstaraj trfjacfre bo F]AKBY Khchta© Fxakbs Khchtaj 0<

YAP_HIA JAYHNG

Yarvhia Kavak Cfgfnacagt \rbiass - Fitvhas

Yarvhia Kavak Cfgfnacagt - Fivhas

Jatarchga, ganbfta, jbiucagt fgj fnraa raquhracagts obr gaw br imfgnaj sarvhias hg YKPs,

fgj cfgfna fgj ravhaw tmac tmrbunm tma Yarvhia Khoaiyika hgtb YKFs obr bparfbgfk sarvhias.

Cbghtbr fgj cafsura sarvhia parobrcfgia fimhavacagts bo fkk bparfbgfk sarvhias fnfhgst

tfrnats whtmhg YKFs.

Ibkkfta, cafsura fgj hcprbva iustbcar sfsofibg.

\rbjuia sarvhia rapbrts.

@ushgass ught F

@ushgassprbiass 6

09

@ushgass ught @

@ushgassprbiass :

1?

Zma ̀ ushgass

YKF(s)

YKP(s)

YKC

Yarvhia F @ IJ A O

Jatarchga, jbiucagtfgj fnraa raquhracagtsobr gaw sarvhias YKPs

fgj cfea YKFs

Javakbp ibgtfits fgjrakfbgsmhps, raibrj

fgj cfgfna ibcpkfhgtsfgj ibcpkhcagts

Cbghtbr sarvhiaparobrcfgia fnfhgst

YKF fgj prbjuiasarvhia rapbrts

Ibkkfta, cafsura fgjhcprbva iustbcar

sfsofibg

Ibgjuit sarvhiaravhaws fgj hgsnftahcprbvacagts whtmhg

bvarfkk YH\

Pavhaw fgj ravhsa YKFs,sarvhia sibpa fgj

ugjarphgghgnfnraacagts

Fsshst whtm tmasarvhia iftfkbnua fgj

cfhgtfhg jbiucagttacpkftas

Jashng YKForfcawbres fgj

jbiucagt prbiajurasfgj stfgjfrjs

@ushgassrakfbgsmhp

cfgfnacagt

\rbvhjacfgfnacagthgobrcfbg

Yarvhiaiftfkbnua

Yarvhiarapbrts

QgjarphgghgnibgtrfitsBKFs

Zafcs

Yuppbrt tafc (H)

(hh)

Yuppkhars

Yuppkhar (H)

(hh)

Yuppkhar cfgfnacagt


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YAP_HIA JAYHNG

Yarvhia Kavak Cfgfnacagt - Pbkas

Yarvhia Kavak Cfgfnacagt - Pbkas

Yarvhia Kavak Cfgfnacagt Pbkas4 Zmhs jasirhàs f gucàr bo rbkas tmft gaaj tb ̀ a parobrcaj

hg suppbrt bo tma sarvhia kavak cfgfnacagt prbiass. Zmasa rbkas fra gbt db` tkas, fgj afim

brnfghzfbg whkk mfva tb jaga fpprbprhfta db` tkas fgj db` jasirhpbgs japagjhgn bg hts

gaajs.

Yarvhia Kavak Cfgfnacagt \rbiass Bwgar4 Zma sarvhia kavak cfgfnacagt prbiass bwgar‘s

raspbgsh`hkhas typhifkky hgikuja4

Ifrryhgn but tma nagarhi prbiass bwgar rbka obr tma sarvhia kavak cfgfnacagt prbiass.

Khfhshgn whtm tma ùshgass rakfbgsmhp cfgfnacagt prbiass bwgar tb agsura prbpar

ibbrjhgfbg fgj ibccughifbg àtwaag tma twb prbiassas.

Yarvhia Kavak Cfgfnacagt \rbiass Cfgfnar

Ifrryhgn but tma nagarhi prbiass cfgfnar rbka obr tma sarvhia kavak

cfgfnacagt prbiass.

Ibbrjhgfgn hgtarofias àtwaag sarvhia kavak cfgfnacagt fgj btmar

prbiassas, aspaihfkky sarvhia iftfkbnua cfgfnacagt, sarvhia pbrbkhbcfgfnacagt, ̀ ushgass rakfbgsmhp cfgfnacagt fgj suppkhar cfgfnacagt.

Agsurhgn tmft tma iurragt fgj outura sarvhia kavak raquhracagts (sarvhia

wfrrfgty) bo iustbcars fra hjagaj, ugjarstbbj fgj jbiucagtaj hg YKF

fgj sarvhia kavak raquhracagts (YKP) jbiucagts.

Ganbfgn fgj fnraahgn kavaks bo sarvhia tb à jakhvaraj whtm tma iustbcar

(ahtmar hgtargfk br axtargfk)5 obrcfkky jbiucaggn tmasa kavaks bo sarvhia

hg YKFs.


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HZHK® hs f ranhstaraj trfjacfre bo F]AKBY Khchta© Fxakbs Khchtaj 0>

YAP_HIA JAYHNG

CBJQKA :

Fvfhkf`hkhty Cfgfnacagt \rbiass

Zmasa hgvbkva tma cbghtbrhgn,

cafsurhgn, fgfkyshs fgj cfgfnacagt

bo fkk avagts, hgihjagts fgj prb`kacs

hgvbkvhgn ugfvfhkf`hkhty. Zmasa fivhas

fra prhgihpfkky parobrcaj fs pfrt bo tma

bparfbgfk rbkas.

Zmasa hgvbkva tma prbfithva

pkfgghgn, jashng fgj hcprbvacagt

bo fvfhkf`hkhty. Zmasa fithvhthas fra

prhgihpfkky parobrcaj fs pfrt bo tma

jashng fgj pkfgghgn rbkas.

Fvfhkf`hkhty Cfgfnacagt \rbiass

Yibpa4 Zma sibpa bo tma fvfhkf`hkhty cfgfnacagt prbiass ibvars tma jashng, hcpkacagtfbg,

cafsuracagt, cfgfnacagt fgj hcprbvacagt bo HZ sarvhia fgj ibcpbgagt fvfhkf`hkhty.

Fvfhkf`hkhty cfgfnacagt ibccagias fs sbbg fs tma fvfhkf`hkhty raquhracagts obr fg HZ

sarvhia fra ikafr agbunm tb ̀ a friukftaj. Ht hs fg bgnbhgn prbiass, ghsmhgn bgky wmag tma HZ

sarvhia hs jaibcchsshbgaj br raraj. Zma fvfhkf`hkhty cfgfnacagt prbiass hgikujas twb eayakacagts4

Pafiva fivhas4 Zmasa hgvbkva tma cbghtbrhgn, cafsurhgn, fgfkyshs fgj cfgfnacagt bo

fkk avagts, hgihjagts fgj prb`kacs hgvbkvhgn ugfvfhkf`hkhty. Zmasa fivhas fra prhgihpfkky

parobrcaj fs pfrt bo tma bparfbgfk rbkas.

\rbfiva fivhas4 Zmasa hgvbkva tma prbfiva pkfgghgn, jashng fgj hcprbvacagt bo

fvfhkf`hkhty. Zmasa fivhas fra prhgihpfkky parobrcaj fs pfrt bo tma jashng fgj pkfgghgn rbkas.

Yibpa

Zma sibpa bo tma fvfhkf`hkhty cfgfnacagt prbiass ibvars tma jashng,

hcpkacagtfbg, cafsuracagt, cfgfnacagt fgj hcprbvacagt bo HZ sarvhia

fgj ibcpbgagt fvfhkf`hkhty.

Fvfhkf`hkhty cfgfnacagt tb agsura tmft fkk tma sarvhias fgj ibcpbgagts fra jashngaj

fgj jakhvaraj tb caat tmahr tfrnats hg tarcs bo fnraaj `ushgass gaajs.

Pafiva fivhas \rbfiva fivhas


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YAP_HIA JAYHNG

Fvfhkf`hkhty cfgfnacagt gaajs tb ugjarstfgj tma sarvhia fgj ibcpbgagt fvfhkf`hkhty

raquhracagts orbc tma ùshgass parspaiva hg tarcs bo tma4

Iurragt ̀ ushgass prbiassas, tmahr bparfbg fgj raquhracagts.

Outura ùshgass pkfgs fgj raquhracagts.

Yarvhia tfrnats fgj tma iurragt HZ sarvhia bparfbg fgj jakhvary.

HZ hgorfstruitura, jftf, fppkhifbgs fgj agvhrbgcagt fgj tmahr parobrcfgia.

@ushgass hcpfits fgj prhbrhas hg rakfbg tb tma sarvhias fgj tmahr usfna.

Qgjarstfgjhgn fkk bo tmhs whkk agf`ka fvfhkf`hkhty cfgfnacagt tb agsura tmft fkk tma sarvhias

fgj ibcpbgagts fra jashngaj fgj jakhvaraj tb caat tmahr tfrnats hg tarcs bo fnraaj ̀ ushgass

gaajs. Zma fvfhkf`hkhty cfgfnacagt prbiass4

Ymbukj à fppkhaj tb fkk bparfbgfk sarvhias fgj taimgbkbny, pfriukfrky tmbsa ibvaraj

`y YKFs. Ht ifg fksb à fppkhaj tb tmbsa HZ sarvhias jaacaj tb à ùshgass-irhifk,

ranfrjkass bo wmatmar obrcfk YKFs axhst.

Ymbukj à fppkhaj tb fkk gaw HZ sarvhias fgj obr axhsgn sarvhias wmara YKPs br YKFs mfva

àag astf`khsmaj.

Ymbukj ̀ a fppkhaj tb fkk suppbrgn sarvhias fgj tma pfrtgars fgj suppkhars (`btm hgtargfk

fgj axtargfk) tmft obrc tma HZ suppbrt brnfghzfbg fs f praiursbr tb tma irafbg bo

obrcfk fnraacagts.

Ymbukj ibgshjar fkk fspaits bo tma HZ sarvhias fgj ibcpbgagts fgj suppbrgn

brnfghzfbgs tmft cfy hcpfit fvfhkf`hkhty, hgikujhgn trfhghgn, sehkks, prbiass aaivagass,

prbiajuras fgj tbbks.


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YAP_HIA JAYHNG

CBJQKA :

Fspaits bo Fvfhkf`hkhty - Fvfhkf`hkhty & Pakhf`hkhty

Fvfhkf`hkhty(%) 3 Fnraaj Yarvhia ca (FYZ) - Jbwgca

Pakhf`hkhty (CZ@YH hg mburs) 3 Fnraaj ca mburs (FYZ) / Guc`ar bo ̀ rafes

Pakhf`hkhty (CZ@O hg mburs) 3 Fvfhkf`ka ca hg Mburs ’ Zbtfk Jbwgca hg Mburs

FYZ

Guc`ar bo @rafes

*6


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YAP_HIA JAYHNG

CBJQKA :

Hcpkacaggn ibst-dusf`ka ibugtarcafsuras, hgikujhgn rhse rajuibg fgj raibvary

caimfghscs

Pavhawhgn fkk gaw fgj imfgnaj sarvhias fgj tasgn fkk fvfhkf`hkhty fgj rashkhagia caimfghscs

Ibggufk ravhawhgn fgj hcprbvacagt4

\rbjuihgn fgj cfhgtfhghgn fg fvfhkf`hkhty pkfg tmft prhbrhzas fgj pkfgs HZ fvfhkf`hkhty

hcprbvacagts.


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YAP_HIA JAYHNG

CBJQKA :

tma ibkkaitaj jftf hs raibrjaj, fgfkysaj fgj rapbrtaj. ^maravar gaiassfry, prbfiva fgj

rafiva fibg smbukj à hgsnftaj, tb agsura tmft tma parobrcfgia bo fkk sarvhias caats

tmahr fnraaj ùshgass tfrnats. Zmhs hs parobrcaj `y stf whtm egbwkajna bo fkk tma frafs bo

taimgbkbny usaj hg tma jakhvary bo agj-tb-agj sarvhia, fgj bag hgvbkvas saaehgn fjvhia orbc

tma spaihfkhsts hgvbkvaj hg ibcpbgagt ifpfihty cfgfnacagt. ̂ maravar pbssh`ka, futbcftaj

tmrasmbkjs smbukj ̀ a usaj tb cfgfna fkk bparfbgfk sarvhias, tb agsura tmft shtufbgs wmara

sarvhia tfrnats fra ̀ rafimaj br tmraftagaj fra rfphjky hjagaj fgj ibst-aaiva fibgs tb

rajuia br fvbhj tmahr pbtagfk hcpfit fra hcpkacagtaj.

Ibcpbgagt ifpfihty cfgfnacagt4 Zma ibcpbgagt ifpfihty cfgfnacagt su` prbiass

obiusas bg tma cfgfnacagt, ibgtrbk fgj prajhibg bo tma parobrcfgia, ukhzfbg fgj

ifpfihty bo hgjhvhjufk HZ taimgbkbny ibcpbgagts. Ht agsuras tmft fkk ibcpbgagts whtmhg

tma HZ hgorfstruitura tmft mfva ghta rasburia fra cbghtbraj fgj cafsuraj, fgj tmft tma

ibkkaitaj jftf hs raibrjaj, fgfkysaj fgj rapbrtaj. Fnfhg, wmaravar pbssh`ka, futbcftaj

tmrasmbkjs smbukj à hcpkacagtaj tb cfgfna fkk ibcpbgagts, tb agsura tmft shtufbgs

wmara sarvhia tfrnats fra `rafimaj br tmraftagaj `y ibcpbgagt usfna br parobrcfgia fra

rfphjky hjagaj, fgj ibst-aaiva fibgs tb rajuia br fvbhj tmahr pbtagfk hcpfit fra

hcpkacagtaj.

Ifpfihty pkfg4 Zmhs hs usaj `y fkk frafs bo tma ùshgass fgj HZ cfgfnacagt, fgj hs fitaj bg`y tma HZ sarvhia prbvhjar fgj saghbr cfgfnacagt bo tma brnfghzfbg tb pkfg tma ifpfihty

bo tma HZ hgorfstruitura. Ht fksb prbvhjas pkfgghgn hgput tb cfgy btmar frafs bo HZ fgj tma

ùshgass. Ht ibgtfhgs hgobrcfbg bg tma iurragt usfna bo sarvhia fgj ibcpbgagts, fgj

pkfgs obr tma javakbpcagt bo HZ ifpfihty tb caat tma gaajs hg tma nrbwtm bo `btm axhsgn

sarvhia fgj fgy fnraaj gaw sarvhias. Zma ifpfihty pkfg smbukj à fivaky usaj fs f `fshs obr

jaihshbg-cfehgn. Zbb bag, ifpfihty pkfgs fra iraftaj fgj gavar raoarraj tb br usaj.


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YAP_HIA JAYHNG

CBJQKA :

Yuppkhar Cfgfnacagt \rbiass

Zma purpbsa bo tma suppkhar cfgfnacagt prbiass hs tb b`tfhg vfkua obr

cbgay orbc suppkhars fgj tb prbvhja safckass qufkhty bo HZ sarvhia tb tma

ùshgass `y agsurhgn tmft fkk ibgtrfits fgj fnraacagts whtm suppkhars

suppbrt tma gaajs bo tma ùshgass fgj tmft fkk suppkhars caat tmahr

ibgtrfitufk ibcchtcagts.

B`tfhg vfkua obr cbgay orbc suppkhars fgj ibgtrfits.

Cfgfna rakfbgsmhps whtm suppkhars Cfgfna suppkhar parobrcfgia.

Ganbfta fgj fnraa ibgtrfits whtm suppkhars fgj cfgfna tmactmrbunm tmahr khoaiyika.

Yuppkhar Cfgfnacagt \rbiass

\urpbsa fgj b`daivas4 ZZma purpbsa bo tma suppkhar cfgfnacagt prbiass hs tb b`tfhg vfkua

obr cbgay orbc suppkhars fgj tb prbvhja safckass qufkhty bo HZ sarvhia tb tma ùshgass `y

agsurhgn tmft fkk ibgtrfits fgj fnraacagts whtm suppkhars suppbrt tma gaajs bo tma ùshgass

fgj tmft fkk suppkhars caat tmahr ibgtrfitufk ibcchtcagts.

Zma cfhg b`daivas bo tma suppkhar cfgfnacagt prbiass fra tb4

B`tfhg vfkua obr cbgay orbc suppkhars fgj ibgtrfits.

Agsura tmft ibgtrfits whtm suppkhars fra fkhngaj tb ùshgass gaajs, fgj suppbrt fgj fkhng

whtm fnraaj tfrnats hg YKPs fgj YKFs, hg ibgdugibg whtm YKC.

Cfgfna rakfbgsmhps whtm suppkhars Cfgfna suppkhar parobrcfgia.

Ganbfta fgj fnraa ibgtrfits whtm suppkhars fgj cfgfna tmac tmrbunm tmahr khoaiyika.

Cfhgtfhg f suppkhar pbkhiy fgj f suppbrgn suppkhar fgj ibgtrfit cfgfnacagt

hgobrcfbg systac (YICHY).

B`daivas

\urpbsa


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YAP_HIA JAYHNG

CBJQKA :

Pbkas ’ \rbiass Cfgfnar

^brehgn whtm tma prbiass bwgar tb pkfg fgj ibbrjhgfta fkk prbiass

fivhas.

Agsurhgn tmft fkk fivhas fra ifrrhaj but fs raquhraj tmrbunmbut tmasarvhia khoaiyika.

Fppbhggn pabpka tb tma raquhraj rbkas.

Cfgfnhgn rasburias fsshngaj tb tma prbiass.

^brehgn whtm sarvhia bwgars fgj btmar prbiass cfgfnars tb agsura

tma scbbtm rugghgn bo sarvhias.

Pbkas ’ \rbiass Cfgfnar

Nagarhi \rbiass cfgfnar Pbka4 Zmara cfy `a savarfk prbiass cfgfnars obr bga prbiass, obr

axfcpka ranhbgfk imfgna cfgfnars br HZ sarvhia ibgguhty cfgfnars obr afim jftf iagtar.

Zma prbiass cfgfnar rbka hs bag fsshngaj tb tma parsbg wmb ifrrhas but tma prbiass bwgar

rbka, ̀ ut tma twb rbkas cfy ̀ a sapfrfta hg kfrnar brnfghzfbgs.

Zma prbiass cfgfnar‘s fiibugtf`hkhas hgikuja4

^brehgn whtm tma prbiass bwgar tb pkfg fgj ibbrjhgfta fkk prbiass fivhas.

Agsurhgn tmft fkk fivhas fra ifrrhaj but fs raquhraj tmrbunmbut tma sarvhia khoaiyika.

Fppbhggn pabpka tb tma raquhraj rbkas.

Cfgfnhgn rasburias fsshngaj tb tma prbiass.

Zma prbiass cfgfnar‘s fiibugtf`hkhas hgikuja4


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HZHK® hs f ranhstaraj trfjacfre bo F]AKBY Khchta© Fxakbs Khchtaj 0. ^mft fra tma tmraa Yarvhia \rbvhjar Cbjaks2

f. Hgtargfk Yarvhia \rbvhjar, Hgtargfk Yarvhia Bparfbgs \rbvhjar, Axtargfk Yarvhia

\rbvhjar

`. Hgtargfk Yarvhia \rbvhjar, Ymfraj Yarvhia Qght, Axtargfk Yarvhia \rbvhjar

i. Hg-sburiaj Yarvhia \rbvhjar, Ymfraj Yarvhia \rbvhjar, Axtargfk Yarvhia \rbvhjar

j. Hgtargfk Yarvhia \rbvhjar, Butsburiaj tmhrj pfrty, Axtargfk Yarvhia \rbvhjar

=. ^mhim bo tma obkkbwhgn jbas gbt prbvhja nuhjfgia bg wmft gaajs tb `a prbtaitaj `y

Hgobrcfbg Yaiurhty Cfgfnacagt2

f. HZ Cfgfnacagt

`. Yarvhia Jase Cfgfnar

i. @ushgass Cfgfnacagt.

j. Zma Imfgna Cfgfnar


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YAP_HIA ZPFGYHZHBG

CBJQKA 1

Imfgna Cfgfnacagt \rbiass

Imfgna Cfgfnacagt \rbiass

Yibpa4 Imfgna ifg à jagaj hg cfgy wfys. Zma HZHK jaghbg bo f imfgna hs ”tma fjjhbg,

cbjhifbg br racbvfk bo fgytmhgn tmft ibukj mfva fg aait bg HZ sarvhias‘. Zma sibpa smbukj

hgikuja imfgnas tb fkk frimhtaituras, prbiassas, tbbks, catrhis fgj jbiucagtfbg, fs wakk fs

imfgnas tb HZ sarvhias fgj btmar ibgnurfbg htacs.

Fkk imfgnas cust à raibrjaj fgj cfgfnaj hg f ibgtrbkkaj wfy. Zma sibpa bo imfgna

cfgfnacagt ibvars imfgnas tb fkk ibgnurfbg htacs firbss tma wmbka sarvhia khoaiyika,

wmatmar tmasa IHs fra pmyshifk fssats suim fs sarvars br gatwbres, vhrtufk fssats suim fs

vhrtufk sarvars br vhrtufk stbrfna, br btmar typas bo fssat suim fs fnraacagts br ibgtrfits. Ht

fksb ibvars fkk imfgnas tb fgy bo tma va fspaits bo sarvhia jashng4

Yarvhia sbkubgs obr gaw br imfgnaj sarvhias, hgikujhgn fkk bo tma ougibgfk raquhracagts,

rasburias fgj ifpf`hkhas gaajaj fgj fnraaj

Zma sibpa smbukj hgikuja imfgnas tb fkk frimhtaituras, prbiassas,

tbbks, catrhis fgj jbiucagtfbg, fs wakk fs imfgnas tb HZ

sarvhias fgj btmar ibgnurfbg htacs.

Fkk imfgnas cust à raibrjaj fgj cfgfnaj hg f ibgtrbkkaj wfy.

Ht ibvars fkk imfgnas tb fgy bo tma va fspaits bo sarvhia jashng.

Yibpa


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YAP_HIA ZPFGYHZHBG

CBJQKA 1

Imfgna Cfgfnacagt - Nagarhi Ibgiapts fgj Jaghbgs

Imfgna raquast4 F imfgna raquast hs f obrcfk ibccughifbg saaehgn fg fktarfbg tb

bga br cbra ibgnurfbg htacs. Zmhs ibukj tfea savarfk obrcs, a.n. f ”raquast obr imfgna‘

jbiucagt, sarvhia jase ifkk br prbdait hghfbg jbiucagt. Jharagt typas bo imfgna cfy

raquhra jharagt typas bo imfgna raquast. Obr axfcpka, f cfdbr imfgna cfy raquhra f

imfgna prbpbsfk, wmhim hs usufkky iraftaj `y tma sarvhia pbrbkhb cfgfnacagt prbiass. Fg

brnfghzfbg gaajs tb agsura tmft fpprbprhfta prbiajuras fgj obrcs fra fvfhkf`ka tb ibvartma fgihpftaj raquasts. Fvbhjhgn f `urafuirfi fpprbfim tb jbiucaggn f chgbr imfgna

racbvas sbca bo tma iukturfk `frrhars tb fjbpgn tma imfgna cfgfnacagt prbiass.

Zmara fra tmraa jharagt typas bo sarvhia imfgna4

Ytfgjfrj imfgna F pra-futmbrhzaj imfgna tmft hs kbw rhse, rakfvaky ibccbg fgj obkkbws

f prbiajura br wbre hgstruibg.

Zmara fra tmraa jharagt typas bo sarvhia imfgna4

Ytfgjfrj Imfgna4

F pra-futmbrhzaj imfgna tmft hs kbw rhse, rakfvaky ibccbg fgj obkkbws f prbiajura

br wbre hgstruibg.

Acarnagiy Imfgna4

F imfgna tmft cust `a hcpkacagtaj fs sbbg fs pbssh`ka, obr axfcpka tb rasbkva f

cfdbr hgihjagt br hcpkacagt f saiurhty pftim.

Gbrcfk Imfgna4

Fgy sarvhia imfgna tmft hs gbt f stfgjfrj imfgna br fg acarnagiy imfgna.

Imfgna Cfgfnacagt - Nagarhi Ibgiapts fgj Jaghbgs

Imfgnas fra bag iftanbrhzaj fs Cfdbr, Yhnghifgt br chgbr, japagjhgn bg tma kavak bo

ibst fgj rhse hgvbkvaj, fgj bg tma sibpa fgj rakfbgsmhp tb btmar imfgnas.


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YAP_HIA ZPFGYHZHBG

CBJQKA 1

Ymbukj hgvbkva suppkhars wmag tmft wbukj `a usaouk, obr axfcpka4

• Zma axtargfk sarvhia prbvhjar ho f shnghifgt pfrt bo tma sarvhia hs butsburiaj.

• Zma mfrjwfra sarvhia prbvhjar wmag ibgshjarhgn cfdbr rcwfra upnrfjas.

Ymbukj raait ̀ btm usars‘ fgj iustbcars‘ vhaws.

Hs kheaky tb hgikuja tma prb`kac cfgfnar fgj sarvhia kavak cfgfnar fgj iustbcar rakfbgs

stf obr ft kafst pfrt bo tma ca.

^mag tma gaaj obr acarnagiy imf

itil 2011 foundation handbook

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