div class=ts-pagebutton class=gotoPage data-page=1Page 1button div class=ts-imageimg data-url=itil-2011-the-big-picture-v23-cfn-consult-gap-analysis-benchmarking-servicehtmlpage=1 data-page=1 class=ts-thumb lazyload alt=Page 1: ITIL 2011 - The Big Picture v23 - CFN Consult · Gap analysis Benchmarking Service measurement Metrics and scorecards Service reporting SWOT Return on investment Technical documentation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader030vdocumentsnetreader030viewer20220409145e8a40384ed8f65f8a272a41html5thumbnails1jpg width=140 height=200 divdiv