*The data used is published by The Accreditor. ITIL is a registered copyright of AXELOS Limited.

© 2013 Plexent www.plexent.com

The following outlines the ITIL® pass rates as published by The Accreditor. Year to date calculations include

exams only taken January – September 2013 unless otherwise noted.

ITIL Foundation

2013 Total number of worldwide ITIL Expert certificates awarded to date 22,796

Total Foundation Candidates 190,844

Pass Rate* 91%

ITIL Foundation by Region

Africa C. America & West Indies

N. America S. America Asia Europe Oceania

2012 Candidates 7,076 2,727 46,825 11,995 69,940 69,925 7,956

2012 Pass Rate* 83% 80% 90% 85% 91% 90% 92%

YTD 2013 Candidates 7,028 2,111 39,563 10,374 64,309 60,766 6,781

YTD 2013 Pass Rate* 83% 84% 91% 86% 92% 90% 92%

ITIL V3 Intermediate by Product

Intermediate- Service Lifecycle Intermediate- Service Capability

SS SD ST CSI SO SOA RCV PPO OSA MALC

2012 Candidates 4,557 4,773 5,639 4,950 7,245 3,555 4,582 2711 5,619 4,498

2012 Pass Rate* 83% 80% 75% 83% 75% 77% 77% 78% 84% 67%

YTD 2013 Candidates 4,776 5,157 5,488 4,980 7,225 3,533 4,173 2,504 5,054 4,400

YTD 2013 Pass Rate* 81% 76% 78% 83% 80% 74% 76% 81% 82% 66%

ITIL V3 Intermediate by Region- all modules

Africa C. America & West Indies

N. America S. America

Asia Europe Oceania

2012 Candidates 1,689 334 10,227 1,080 11,017 22,269 1,436

2012 Pass Rate* 67% 71% 74% 74% 84% 78% 78%

YTD 2013 Candidates 1,788 190 10,071 1,650 12,659 19,590 1,333

YTD 2013 Pass Rate* 61% 62% 73% 73% 86% 77% 80%

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ITIL® Certification Pass Rates September 2013