itil expert -what's your next step? - asmed.com · pdf filerelease control and validation...

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Area ITIL Vendor Name EXIN / APMG Common Name Foundation Service Strategy Service Design Service Transition Service Operation Continual Service Improvement RCV SOA OSA PPO Official Name ITIL Foundation ITIL Service Strategy ITIL Service Design ITIL Service Transition ITIL Service Operation Continual Service Improvement Release Control and Validation Service Offerings and Agreements Operational Support and Analysis Planning, Protection and Optimization Industry Demand 90% 80% 70% 90% 90% 70% 90% 80% 90% 80% Career Advancement 70% 80% 80% 90% 80% 80% 90% 80% 90% 80% Raise Potential 60% 70% 80% 90% 70% 80% 50% 60% 80% 80% Average Salary* $63K $73K $80K $95K $80K $82K $102K $84K $93K $85K Knowledge Level Beginner Beginner Intermediate Advanced Advanced Advanced Beginner Intermediate Advanced Advanced Number of Exams 1 1 1 1 1 1 1 1 1 1 Prerequisites None ITIL v3 Foundation ITIL v3 Foundation ITIL v3 Foundation ITIL v3 Foundation ITIL v3 Foundation ITIL v3 Foundation ITIL v3 Foundation ITIL v3 Foundation ITIL v3 Foundation PC Technician; Help Desk Technician; Network Support Technician; Service Center Technician The course is suitable for individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle ITIL Service Design Architects - Capacity Engineers, Availability Engineers, Security Management Change Engineers, Release Managers, Configuration Managers, CMDB Analysts, CMDB Engineers Service Desk Managers, Incident and Problem The course is suitable for individuals who require a deeper understanding of the CSI stage of the Service Lifecycle Change Engineers, Release Managers, Configuration Managers, CMDB Analysts, CMDB Engineers Service Level Managers Service Desk Managers, Incident and Problem Capacity Engineers, Availability Engineers, Security Professional ASM Educational Center, Inc. 2009© Copyright Protected. All rights reserved. Copying, duplication is strictly prohibited without prior written permission from ASM Educational Center, Inc. Exclusively prepared for ASM Students ASM Educational Center, Inc | Rockville, MD 20852 | (301) 984-7400 | [email protected] | www.asmed.com ITIL Capability EXIN / APMG EXIN / APMG ITIL Expert -What's your next step? Do you want to learn more? ITIL Certification Fact Sheet © ITIL LifeCycle

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Page 1: ITIL Expert -What's your next step? - asmed.com · PDF fileRelease Control and Validation Service Offerings and ... ITIL v3 Foundation ITIL v3 Foundation ... ITIL Certification Fact

Area ITIL Vendor Name EXIN / APMG

Common Name FoundationService

Strategy

Service

Design

Service

Transition

Service

Operation

Continual

Service

Improvement

RCV SOA OSA PPO

Official Name ITIL FoundationITIL Service

Strategy

ITIL Service

Design

ITIL Service

Transition

ITIL Service

Operation

Continual

Service

Improvement

Release

Control and

Validation

Service

Offerings and

Agreements

Operational

Support and

Analysis

Planning,

Protection and

Optimization

Industry Demand 90% 80% 70% 90% 90% 70% 90% 80% 90% 80%

Career Advancement 70% 80% 80% 90% 80% 80% 90% 80% 90% 80%

Raise Potential 60% 70% 80% 90% 70% 80% 50% 60% 80% 80%

Average Salary* $63K $73K $80K $95K $80K $82K $102K $84K $93K $85K

Knowledge Level Beginner Beginner Intermediate Advanced Advanced Advanced Beginner Intermediate Advanced Advanced

Number of Exams 1 1 1 1 1 1 1 1 1 1

Prerequisites NoneITIL v3

Foundation

ITIL v3

Foundation

ITIL v3

Foundation

ITIL v3

Foundation

ITIL v3

Foundation

ITIL v3

Foundation

ITIL v3

Foundation

ITIL v3

Foundation

ITIL v3

Foundation

PC Technician;

Help Desk

Technician;

Network Support

Technician;

Service Center

Technician

The course is

suitable for

individuals who

require a

deeper

understanding

of the Service

Strategy stage

of the Service

Lifecycle

ITIL Service

Design

Architects

- Capacity

Engineers,

Availability

Engineers,

Security

Management

Change

Engineers,

Release

Managers,

Configuration

Managers,

CMDB

Analysts,

CMDB

Engineers

Service Desk

Managers,

Incident and

Problem

The course is

suitable for

individuals who

require a

deeper

understanding

of the CSI

stage of the

Service

Lifecycle

Change

Engineers,

Release

Managers,

Configuration

Managers,

CMDB

Analysts,

CMDB

Engineers

Service Level

Managers

Service Desk

Managers,

Incident and

Problem

Capacity

Engineers,

Availability

Engineers,

Security

Professional

ASM Educational Center, Inc. 2009© Copyright Protected. All rights reserved. Copying, duplication is strictly prohibited without prior written permission from ASM Educational Center, Inc.

Exclusively prepared for ASM Students

ASM Educational Center, Inc | Rockville, MD 20852 | (301) 984-7400 | [email protected] | www.asmed.com

ITIL CapabilityEXIN / APMG EXIN / APMG

ITIL Expert -What's your next step?

Do you want to learn more?

ITIL Certification Fact Sheet ©

ITIL LifeCycle