WHAT IS ITIL formerly known as the Information Technology Infrastructure Library, is a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework.ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

Service strategy Strategy management for IT ServicesService portfolio managementFinancial management for IT servicesDemand managementBusiness relationship management

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WHAT IS ISO

The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards.

Benefits of ISOISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors, and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade.

ISO STANDERDS There are different standers of iso ISO 9000 - Quality management ISO 14000 - Environmental

management ISO 3166 - Country codes ISO 22000 - Food safety

management ISO 26000 - Social responsibility ISO 50001 - Energy management ISO 31000 - Risk management ISO 4217 - Currency codes ISO 639 - Language codes

ISO 20121 - Sustainable events ISO 27001 - Information security ISO 45001 - Occupational Health and Safety