itil training ss certification financial management
TRANSCRIPT
2
2. SERVICE STRATEGY
Secure Funding . Act as gatekeeper to ensure that the
service provider does not commit to services
FINANCIAL MANAGEMENT
3
2. SERVICE STRATEGY => FINANCIAL MANAGEMENT
To secure the appropriate level of funding to design, develop and deliver services that meet the strategy of the organisation
It is a gatekeeper that ensures that the service provider does not commit to services that they are not able to provide
Identifies the balance between cost and quality of service and maintains the balance of supply and demand between the service providers and their customers
PURPOSE
Copyright © Skillogic Consulting Solutions Pvt Ltd and AXELOS Limited 2013. All rights reserved. *Italic font material in this document has been sourced from ITIL® 2011 core publications.
No part of this document may be reproduced in any form without the written permission of both Skillogic and AXELOS Limited. Permission can be requested at [email protected] and [email protected]
4
2. SERVICE STRATEGY => FINANCIAL MANAGEMENT
Defining and maintaining a framework to identify, manage and communicate the cost of providing services.
Evaluating the financial impact of new or changed strategies on the service provider.
Facilitating good stewardship to service customer assets to ensure the organisation meet its objectives.
Executing the financial policies and practices in the provision of the services.
Accounting for money spent on the creation, delivery and support of services.
OBJECTIVES
Copyright © Skillogic Consulting Solutions Pvt Ltd and AXELOS Limited 2013. All rights reserved. *Italic font material in this document has been sourced from ITIL® 2011 core publications.
No part of this document may be reproduced in any form without the written permission of both Skillogic and AXELOS Limited. Permission can be requested at [email protected] and [email protected]
5
2. SERVICE STRATEGY => FINANCIAL MANAGEMENT
Financial policies and practices within IT must be consistent with those of the rest of the organization
The three sub-processes :
Budgeting Process of predicting and controlling the income and expenditure of money
within the organization
Accounting Process that enables the IT organization to account fully for the way its
money is spent
Charging Process required to bill customers for the services supplied to them
SCOPE
Copyright © Skillogic Consulting Solutions Pvt Ltd and AXELOS Limited 2013. All rights reserved. *Italic font material in this document has been sourced from ITIL® 2011 core publications.
No part of this document may be reproduced in any form without the written permission of both Skillogic and AXELOS Limited. Permission can be requested at [email protected] and [email protected]
6
2. SERVICE STRATEGY => FINANCIAL MANAGEMENT
Business Case is a decision support and planning tool that projects the likely consequences of a business action
Justification for a significant item of expenditure
Includes information about costs, benefits, options, issues, risks and possible problems
Uses qualitative and quantitative dimensions
E.g. Financial Analysis
BUSINESS CASE
Copyright © Skillogic Consulting Solutions Pvt Ltd and AXELOS Limited 2013. All rights reserved. *Italic font material in this document has been sourced from ITIL® 2011 core publications.
No part of this document may be reproduced in any form without the written permission of both Skillogic and AXELOS Limited. Permission can be requested at [email protected] and [email protected]
7
Skillogic Knowledge Solutions
Call Us @ 901-989-9000
If you are looking for ITIL Training in Mumbai, visit: http://in.skillogic.com/training-mumbai/