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ITIL ® SERVICE STRATEGY Module2

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ITIL® SERVICE STRATEGY

Module2

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2. SERVICE STRATEGY

Secure Funding . Act as gatekeeper to ensure that the

service provider does not commit to services

FINANCIAL MANAGEMENT

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2. SERVICE STRATEGY => FINANCIAL MANAGEMENT

To secure the appropriate level of funding to design, develop and deliver services that meet the strategy of the organisation

It is a gatekeeper that ensures that the service provider does not commit to services that they are not able to provide

Identifies the balance between cost and quality of service and maintains the balance of supply and demand between the service providers and their customers

PURPOSE

Copyright © Skillogic Consulting Solutions Pvt Ltd and AXELOS Limited 2013. All rights reserved. *Italic font material in this document has been sourced from ITIL® 2011 core publications.

No part of this document may be reproduced in any form without the written permission of both Skillogic and AXELOS Limited. Permission can be requested at [email protected] and [email protected]

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2. SERVICE STRATEGY => FINANCIAL MANAGEMENT

Defining and maintaining a framework to identify, manage and communicate the cost of providing services.

Evaluating the financial impact of new or changed strategies on the service provider.

Facilitating good stewardship to service customer assets to ensure the organisation meet its objectives.

Executing the financial policies and practices in the provision of the services.

Accounting for money spent on the creation, delivery and support of services.

OBJECTIVES

Copyright © Skillogic Consulting Solutions Pvt Ltd and AXELOS Limited 2013. All rights reserved. *Italic font material in this document has been sourced from ITIL® 2011 core publications.

No part of this document may be reproduced in any form without the written permission of both Skillogic and AXELOS Limited. Permission can be requested at [email protected] and [email protected]

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2. SERVICE STRATEGY => FINANCIAL MANAGEMENT

Financial policies and practices within IT must be consistent with those of the rest of the organization

The three sub-processes :

Budgeting Process of predicting and controlling the income and expenditure of money

within the organization

Accounting Process that enables the IT organization to account fully for the way its

money is spent

Charging Process required to bill customers for the services supplied to them

SCOPE

Copyright © Skillogic Consulting Solutions Pvt Ltd and AXELOS Limited 2013. All rights reserved. *Italic font material in this document has been sourced from ITIL® 2011 core publications.

No part of this document may be reproduced in any form without the written permission of both Skillogic and AXELOS Limited. Permission can be requested at [email protected] and [email protected]

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2. SERVICE STRATEGY => FINANCIAL MANAGEMENT

Business Case is a decision support and planning tool that projects the likely consequences of a business action

Justification for a significant item of expenditure

Includes information about costs, benefits, options, issues, risks and possible problems

Uses qualitative and quantitative dimensions

E.g. Financial Analysis

BUSINESS CASE

Copyright © Skillogic Consulting Solutions Pvt Ltd and AXELOS Limited 2013. All rights reserved. *Italic font material in this document has been sourced from ITIL® 2011 core publications.

No part of this document may be reproduced in any form without the written permission of both Skillogic and AXELOS Limited. Permission can be requested at [email protected] and [email protected]

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