it's not simple at all

It’s not simple at [email protected]

@ziobrando

mailto:[email protected]

About meNell’IT dai tempi dello ZX Spectrum Generalmente in proge8 di grandi dimensioni NonSoloCodice Trainer (Freelance & Skills Ma@er) Technical Writer Blogger: h*p://ziobrando.blogspot.com Twi@er: ziobrando

My e-‐mail: [email protected]

http://ziobrando.blogspot.com/


© Alberto Brandolini 2009

!

www.avanscoperta.it

avanscoperta.wordpress.com

[email protected]

!

http://www.avanscoperta.it


But really, my job is...

I want to improve efficiency of software

development.


development.

I want io improve

efficiency of software development

Can I have a look to source files?

...I ’ll take it as a “no”...

Attitude towards change

Maybe, that evening, on the beach, we

haven’t said it all...


development.


development.

...with all the appropriate means

I want io improve efficiency of software

development too.


development too.Without

discussion the organization chart




Spending little




Spending little

While I do

something else




Spending little

While I do

something else

Impacting development

team




Spending little

While I do

something else


team Avoiding sensible

discussions




Spending little

While I do

something else



discussions

Without raising

conflicts




Spending little

While I do

something else



discussions

Without raising

conflicts

Writing guidelines

NO. I don’t write guidelines.

Why Not?

Dreyfus Model of Skill Acquisition

Novice

Advanced beginner

Competent

Proficient

Expert •transcends reliance on rules, guidelines, and maxims

• "intuitive grasp of situations based on deep, tacit understanding"

•has "vision of what is possible"

...it wasn’t Dreyfus

Reactive Management

Gli sviluppatori si

licenziano

Our problem

Gli sviluppatori si

licenziano

? Ok, ma perché?

Alcuni sviluppatori si

licenziano

Vogliono guadagnare di

più

Il denaro fa girare il mondo...

Il management reattivo, affronta di petto la

situazione

Alcuni sviluppatori si

licenziano

Vogliono guadagnare di

più

Il denaro fa girare il mondo...

Il management reattivo, affronta di petto la

situazione

€€€

© Alberto Brandolini -‐ 2008-‐2011

Knowledge WorkersBribing

avanscoperta

Checkpoint

How many people have you seen exiting SATISFIED from HR/Boss office after getting a salary raise this way?

Are we really ONLY

mercenaries?If you still haven’t, please

read this book or watch the RSA video.

Incentives kill intrinsic

motivationthe prize substitutes the real reasons why we do something that we like

Incentives harms our work quality

Incentives: they do work for repetitive/tiring duties. They do NOT work for creative and problem solving tasks

Software Development?

We already had motivations

...we are those human beings getting emotional

for the phrase:

...we are those human beings getting emotional

for the phrase:

“It works, now.”

Gli sviluppatori si

dimettono

Ricevono un'offerta migliore

Gli sviluppatori

restanoMotivazioni

uccise

Motivazioni frustrate

Ignorate le motivazioni intrinseche

Benvenuti!

Givin’it a closer look

...we wanted only one

thing

Autonomy

belly-driven decisions

Gli sviluppatori si

dimettono

Ricevono un'offerta migliore

Gli sviluppatori

restanoMotivazioni

uccise

Motivazioni frustrate

Ignorate le motivazioni intrinseche

Altri sviluppaturi

imitano il pattern

Atmosfera lavorativa

... emerging behavior

avanscoperta

Checkpoint

How many decisions in my company/team are taken without understanding the real nature of the problem?

One thing that I didn’t get right

Well defined cause-effect relationships Predictable behavior Standard procedures

Best Practices

avanscoperta

Ice Cream Guidelines

Non ordinarlo troppo grande Non stare al sole Non agitarlo Mangialo in fretta ...ma non troppo

Cause-effect relations require analysis Non linear but predictable behaviors

System thinking Good Practices

Cause-effect relations visible only retrospectively Complex Adaptive Systems

Probe-Sense-Respond Emerging practices

Scrum couldn’t be different.

Impossible to define cause-effect relations Act-Sense-Respond

Experimental practices

There’s no book with all the answers here

Or maybe...?

Conceptual tools fitting one domain,

don’t work in a different one.

Where’s the Gantt Chart?

Let’s talk about SEX

...in the simplest scenario...

Kisses Caresses Petting Get rid of clothes Missionary Gran finale

Kisses

caresses

petting

undr

ess

missionary

...we’re still in the simplest scenario!

Inspect &

Adapt

It’s not difficult, but it’s complex

Who does plan like this?


teenagers


teenagers perverts


teenagers pervertsItalian former prime ministers

Let’s collect more data

“If I send my developers to conferences,

there’s a higher probability that

they’ll quit.

Mando gli sviluppatori

alle conferenze

Si licenziano

let’s find a solution!


alle conferenze

Si licenziano

?

...in practice, it doesn’t happen

immediately

Conoscono gente


alle conferenze

Si licenziano

Conoscono gente


alle conferenze

Si licenziano

Spy them

Conoscono gente


alle conferenze

Si licenziano

Spy them

Stop sending them

Where did I see this thing before...?

Debatable Sporting

perfomances... but most of all ...

Acceleration: 0 to 100 Km/h in 29 secondsMax Velocity: 112 Km/h

After (only) 20 years...

Qual è il vostro business model?

The system is adaptiveApplying thewronf policies,

people react and trigger more dangerous emerging

behaviors

NON si mandano gli sviluppatori alle conferenze

Frustrazione

Gli sviluppatori

vogiiono imparare

C'è una conferenza interessante

Gli sviluppatori motivati

prendono un giorno di ferie

Gli sviluppatori motivati vanno alle conferenze

Trovano nuove idee

Conoscono gente

Cercano altri posti di lavoro

Si licenziano

Applicano nuove idee

altrove

Let’s gather some more data

Conoscono gente


alle conferenze

Si licenziano

... let’s look closer here

This stasrt to look more reasonable

...but still something is missing here :-/

We send developers to conferences

They quit

Find new ideas

They meet people

They try to apply new

ideas

Frustration

They can't apply them


alle conferenze

Si licenziano

Trovano nuove idee

Conoscono gente

Provano ad applicarle

Frustrazione

Non riescono ad applicarle

Sono in minoranza

Non c'è tempo per

sperimentare

Where would you do

something?


alle conferenze

Si licenziano

Trovano nuove idee

Conoscono gente


Frustrazione


Sono in minoranza

Non c'è tempo per

sperimentare

...looking better at the

problem

Oh, my God! A cycle!!!


alle conferenze

Si licenziano

Trovano nuove idee

Conoscono gente


Frustrazione


Sono in minoranza

Non c'è tempo per

sperimentare

And now?


alle conferenze

Si licenziano

Trovano nuove idee

Conoscono gente


Frustrazione


Sono in minoranza

Non c'è tempo per

sperimentare

And now?send all th

e team


alle conferenze

Si licenziano

Trovano nuove idee

Conoscono gente


Frustrazione


Sono in minoranza

Non c'è tempo per

sperimentare

And now?send all th

e team

plan experiments

Trovano nuove idee

Conoscono gente


Mando tutto il team

Pianifico la sperimentazione

le applicano

Possibili nuovi innesti interessanti

Raccontano esperienze

interessanti

C'è massa critica

Improvement sulle modalità

di lavoro

Costo trasferta Interruzione sviluppo

Can you guarantee that this is going to

work?

Thinking

you’re doing it wrong

“You can’t do System Thinking without

visualization”

Organization: a social structure resulting

from decisions taken in the wrong way

Good news? (please...)

Maybe not everything is lost

From ideology vs ideology

...to chosing tools conceptually

fitting the context

Which tools do

we need?

Data comes before structure.

it’s not that hard. (and a lot better

than nothing)

non linearity is your friend.

"If everything seems under control, you’re just not going fast enough."

Mario Andretti

Knowing our system dynamics is a HUGE

competitive advantage

La grande classifica delle frasi

“discutibili”

#3 “Can you guarantee

that this will work...?”

#2 “We already tried [*] and it doesn’t work”

“Let’s decide this thing once and

forever!”

Thank you!!@ziobrando

ziobrando.blogspot.com !

[email protected] www.avanscoperta.it


it's not simple at all

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