it’s not what you say, it’s how you say it… communication skills

Download It’s not WHAT you say, It’s HOW you say it… Communication Skills

Post on 03-Jan-2016




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  • Its not WHAT you say,Its HOW you say itCommunicationSkills

  • YOU

  • Objectives:Learning attitude and processImproving from where we are, who we areBetter presentationsThe 7-Cs of WritingWriting skill development

  • The learning attitude?Nobody can teach anybody anything!

  • What is learning?How do we learn?Where do we learn it from?When does it stop?Who is responsible for it?

    The matrix of learning

  • I dont knowI dont knowI knowI dont knowI dont knowI know

    I knowI know

  • What is it?I know you believe you understandWhat you think I saidButI am not sure You realize whatYou heard is notWhat I meant

  • The first step in good communication is to stop assuming that the other person understands what you are saying, because you understand.Bryson, 1991

  • Myths about CommunicationWe communicate consciouslyWe communicate with wordsNon-verbal communication is silentWords mean the same thing to everyoneWe communicate when we speakMessage sent is the message receivedInformation is never too much

  • ConceptsCommunication is a two-way processWords Mean Different Things to Different People.The Initiation of a Message Provides No Assurance It Has Been Received.Communications Often Become Distorted as They Are Transmitted.

  • Communication of ContentChannel choicesIn personTelephoneEmailWrittenThird party

  • How We CommunicateCVs, ResumesEmail, Web site, FAQs Letters, Newsletters, Brochures, Articles, CatalogsAdvertisements, Notice Board, Pamphlets, Signs, Press ReleasePresentations, multimedia, talksReports, Manuals, Proposals, Books

  • Communication is all about establishinggood relationships!

  • Attributes of effective communicationInvalidation:SuperiorityRigidityIndifferenceinflexibilityValidation:RespectfulFlexibleTwo way communicationIdentify areas of agreement

  • The four skills:ListeningSpeakingReadingWritingWritingReadingSpeakingListening

  • Group PresentationsGreet and smileIntroduce yourself and the subjectPresent quality with confidenceAnswer questionsThank the audience

  • Writing Skills Development:Daily diaryEmailing/ chattingThe letters weve forgotten Challenge closesFilling in the exercise: letters/cards/invitationUnscrambled letters

  • ThankYou