It’s not WHAT you say, It’s HOW you say it… Communication Skills.

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<ul><li><p>Its not WHAT you say,Its HOW you say itCommunicationSkills</p></li><li><p>YOU</p></li><li><p>Objectives:Learning attitude and processImproving from where we are, who we areBetter presentationsThe 7-Cs of WritingWriting skill development</p></li><li><p>The learning attitude?Nobody can teach anybody anything!</p></li><li><p>What is learning?How do we learn?Where do we learn it from?When does it stop?Who is responsible for it?</p><p>The matrix of learning</p></li><li><p>I dont knowI dont knowI knowI dont knowI dont knowI know</p><p>I knowI know</p></li><li><p>What is it?I know you believe you understandWhat you think I saidButI am not sure You realize whatYou heard is notWhat I meant</p></li><li><p>The first step in good communication is to stop assuming that the other person understands what you are saying, because you understand.Bryson, 1991</p></li><li><p>Myths about CommunicationWe communicate consciouslyWe communicate with wordsNon-verbal communication is silentWords mean the same thing to everyoneWe communicate when we speakMessage sent is the message receivedInformation is never too much</p></li><li><p>ConceptsCommunication is a two-way processWords Mean Different Things to Different People.The Initiation of a Message Provides No Assurance It Has Been Received.Communications Often Become Distorted as They Are Transmitted.</p></li><li><p>Communication of ContentChannel choicesIn personTelephoneEmailWrittenThird party</p></li><li><p>How We CommunicateCVs, ResumesEmail, Web site, FAQs Letters, Newsletters, Brochures, Articles, CatalogsAdvertisements, Notice Board, Pamphlets, Signs, Press ReleasePresentations, multimedia, talksReports, Manuals, Proposals, Books </p></li><li><p>Communication is all about establishinggood relationships!</p></li><li><p>Attributes of effective communicationInvalidation:SuperiorityRigidityIndifferenceinflexibilityValidation:RespectfulFlexibleTwo way communicationIdentify areas of agreement</p></li><li><p>The four skills:ListeningSpeakingReadingWritingWritingReadingSpeakingListening</p></li><li><p>Group PresentationsGreet and smileIntroduce yourself and the subjectPresent quality with confidenceAnswer questionsThank the audience</p></li><li><p>Writing Skills Development:Daily diaryEmailing/ chattingThe letters weve forgotten Challenge closesFilling in the exercise: letters/cards/invitationUnscrambled letters</p></li><li><p>ThankYou</p></li></ul>

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