it’s not what you say, it’s how you say it… communication skills
Post on 03-Jan-2016
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Its not WHAT you say,Its HOW you say itCommunicationSkills
Objectives:Learning attitude and processImproving from where we are, who we areBetter presentationsThe 7-Cs of WritingWriting skill development
The learning attitude?Nobody can teach anybody anything!
What is learning?How do we learn?Where do we learn it from?When does it stop?Who is responsible for it?
The matrix of learning
I dont knowI dont knowI knowI dont knowI dont knowI know
I knowI know
What is it?I know you believe you understandWhat you think I saidButI am not sure You realize whatYou heard is notWhat I meant
The first step in good communication is to stop assuming that the other person understands what you are saying, because you understand.Bryson, 1991
Myths about CommunicationWe communicate consciouslyWe communicate with wordsNon-verbal communication is silentWords mean the same thing to everyoneWe communicate when we speakMessage sent is the message receivedInformation is never too much
ConceptsCommunication is a two-way processWords Mean Different Things to Different People.The Initiation of a Message Provides No Assurance It Has Been Received.Communications Often Become Distorted as They Are Transmitted.
Communication of ContentChannel choicesIn personTelephoneEmailWrittenThird party
How We CommunicateCVs, ResumesEmail, Web site, FAQs Letters, Newsletters, Brochures, Articles, CatalogsAdvertisements, Notice Board, Pamphlets, Signs, Press ReleasePresentations, multimedia, talksReports, Manuals, Proposals, Books
Communication is all about establishinggood relationships!
Attributes of effective communicationInvalidation:SuperiorityRigidityIndifferenceinflexibilityValidation:RespectfulFlexibleTwo way communicationIdentify areas of agreement
The four skills:ListeningSpeakingReadingWritingWritingReadingSpeakingListening
Group PresentationsGreet and smileIntroduce yourself and the subjectPresent quality with confidenceAnswer questionsThank the audience
Writing Skills Development:Daily diaryEmailing/ chattingThe letters weve forgotten Challenge closesFilling in the exercise: letters/cards/invitationUnscrambled letters