It’s not WHAT you say, It’s HOW you say it… Communication Skills.
out of 19
Post on 03-Jan-2016
Embed Size (px)
<ul><li><p>Its not WHAT you say,Its HOW you say itCommunicationSkills</p></li><li><p>YOU</p></li><li><p>Objectives:Learning attitude and processImproving from where we are, who we areBetter presentationsThe 7-Cs of WritingWriting skill development</p></li><li><p>The learning attitude?Nobody can teach anybody anything!</p></li><li><p>What is learning?How do we learn?Where do we learn it from?When does it stop?Who is responsible for it?</p><p>The matrix of learning</p></li><li><p>I dont knowI dont knowI knowI dont knowI dont knowI know</p><p>I knowI know</p></li><li><p>What is it?I know you believe you understandWhat you think I saidButI am not sure You realize whatYou heard is notWhat I meant</p></li><li><p>The first step in good communication is to stop assuming that the other person understands what you are saying, because you understand.Bryson, 1991</p></li><li><p>Myths about CommunicationWe communicate consciouslyWe communicate with wordsNon-verbal communication is silentWords mean the same thing to everyoneWe communicate when we speakMessage sent is the message receivedInformation is never too much</p></li><li><p>ConceptsCommunication is a two-way processWords Mean Different Things to Different People.The Initiation of a Message Provides No Assurance It Has Been Received.Communications Often Become Distorted as They Are Transmitted.</p></li><li><p>Communication of ContentChannel choicesIn personTelephoneEmailWrittenThird party</p></li><li><p>How We CommunicateCVs, ResumesEmail, Web site, FAQs Letters, Newsletters, Brochures, Articles, CatalogsAdvertisements, Notice Board, Pamphlets, Signs, Press ReleasePresentations, multimedia, talksReports, Manuals, Proposals, Books </p></li><li><p>Communication is all about establishinggood relationships!</p></li><li><p>Attributes of effective communicationInvalidation:SuperiorityRigidityIndifferenceinflexibilityValidation:RespectfulFlexibleTwo way communicationIdentify areas of agreement</p></li><li><p>The four skills:ListeningSpeakingReadingWritingWritingReadingSpeakingListening</p></li><li><p>Group PresentationsGreet and smileIntroduce yourself and the subjectPresent quality with confidenceAnswer questionsThank the audience</p></li><li><p>Writing Skills Development:Daily diaryEmailing/ chattingThe letters weve forgotten Challenge closesFilling in the exercise: letters/cards/invitationUnscrambled letters</p></li><li><p>ThankYou</p></li></ul>
View more >
static- 10.1186...Web viewAdditional File 1 Frequently asked questions and responses in the community meetings _____ Title of the manuscript: It’s not only what you say, it’s also how you say it: Communicating Nipah virus prevention messages during an ...
It’s not what you say, but how you say it. Terri Richardson, M.D. African American Center of Excellence Kaiser Permanente Colorado March 12, 2013 Linguistic.
ORAL COMMUNICATION SKILLS LECTURE 3.. Verbal Communcation – It’s what you say and how you say it “The newest computer can merely compound, at speed, the.