ITS’ Projects and Plans - 2009

A presentation to the University Managers Group

20th August 2009

The Planning ContextLinked to the University’s OPP (PR4)

“To improve the management of Information and IT”

Implementation Strategies:

4.1 Extend the range of cost-efficient centrally-provided IT services

4.2 Apply the University information management principles to all areas of corporate management-related information

4.3 Identify and implement a common model for the administration of central enterprise systems

4.4 Identify and act on opportunities for efficiency gains through application of technology to business processes throughout the University

4.5 Build efficient, sustainable and effective IT foundations for the University’s activities

ITS’ Programme of Works - 2009

Strategic

• Service Desk

• Email and Calendaring

• Research Outputs Repository

• Network Futures Study

• Enterprise Systems Support Principles

• Extend Single Sign-on

• Application Owners & Information Custodians

• Students IT Needs Study

• Enterprise Reporting Strategy

• Extend Videoconferencing facilities

• Upgrade the Core Network

• Upgrade Wireless and VPN capability

ITS’ Programme of Works -2009… cont

Operational

• Upgrade the PABX

• Upgrade the Firewall

• Upgrade Spam/Virus filtering

• Upgrade Central Admin Network

• Implement EduRoam Service

• Upgrade ITS’ Backup and Recovery capability for Enterprise Systems

• Upgrade ITS’ SOE Capability

• Decommission Dialup Service

• Upgrade ITS’ Asset Management System

PR 4.1 Extend the range of cost-efficient centrally-provided Information Technology services

PR4.1.1 – Introduce a central helpdesk

The Central Service Desk Project has been completed and the following helpdesks have now been converted to Service Desks:

ITSWebCT SupportThe LibraryLectopia SupportFNASFAHSS

PR 4.1 Extend the range of cost-efficient centrally-provided Information Technology services… cont

PR4.1.2 – Introduce central email and calendaring

The Project for the Email and Calendaring Service is in pilot stage

– Staff in the Graduate School of Education moved to the Email and Calendaring Service in July 2009

– Email and Calendaring Service administration tools are being developed

– Staff in the Faculty of Arts, Humanities and Social Sciences are due for migration to the Email and Calendaring Service in September 2009

PR 4.1 Extend the range of cost-efficient centrally-provided Information Technology services… cont

PR4.1.3 Investigate feasibility of unified central printing service

A study of student IT needs is planned for commencement in 2009.

4.2 Apply the University IM principles to all areas of corporate management-related information

4.2.3 Implement a University research outputs repository (Excellence in Research for Australia)

The ERA Project has been completed.

The research outputs repository is located in the Library and is integrated with the Socrates system.

4.2.4 Identify application owners and their roles

Work is in progress to identify and agree on application owners for all Enterprise Systems

4.2 Apply the University IM principles to all areas of corporate management-related information… Cont

4.2.5 Identify information custodians

Work is in progress to identify information custodians for all Enterprise Systems

PR4.3 Identify and implement a common model for the administration of central enterprise systems

• An “Enterprise Systems Support Principles” document was approved by the VC’s IM Board in March 2009. This document defines the underlying rules and guidelines for the support of all Enterprise systems including responsibilities of System Owners and ITS. See (http://intranet.uwa.edu.au/its/it_governance) for details.

PR4.4 Identify and act on opportunities for efficiency gains through application of technology to business processes throughout the University

PR4.4.5 Develop University-wide reporting strategy

Resources and timeframe for this initiative are due for consideration in 2009

PR4.4.6 Extend use of Single Sign-On

• The Single Sign-On application can now be used to integrate applications into SSO. Examples are @mail, Service Desk and Library resources

PR4.5 Build efficient, sustainable and effective IT foundations for the University’s activities

PR4.5.1 Upgrade the core network

Discretionary funding for this project has been sought

PR4.5.2 Upgrade the PABX

The PABX has been upgraded

PR4.5.3 Extend wireless coverage across the University

Discretionary funding for this project has been sought

PR4.5.4 Improve security of core systems

A new Firewall and Spam/Antivirus capability are in the process of being installed.

PR4.5.5 Extend Videoconferencing facilities

This initiative is on hold awaiting funding

ITS’ Projects and Plans - 2009

Questions?