itsm monopoly
DESCRIPTION
Don't make tool selection a game of chance. Version of this presentation for NZ conference.TRANSCRIPT
Karen FerrisMacanta Consulting
WHEN TO PLAY
OUTDATED TECHNOLOGY
MAINTENANCE COSTS
ADMINISTRATION OVERHEAD
OVER CUSTOMISATION
VERSION LOCK VENDOR LOCK
INFLEXIBILITY SOLUTION SUN-SETTING
POOR SUPPORT
HOW TO PLAY
KNOW WHAT YOU WANT
What can you afford?
What features do you need?
Location, location, location!
Room for growth
Vendor credentials
Costs
Timeframes
SELECT THE SOLUTION
SHORTLIST REFERENCES PRESENTATIONS MANAGE EXPECTATIONS
SUMMARY
THE RIGHT DRIVERS
STAKEHOLDER ENGAGEMENT
CAREFUL SELECTION
CAREFUL PLANNING AND PREPARATION
ORGANISATIONAL CHANGE
PROCESS IMPROVEMENT
Email: [email protected]
Website: www.macanta.com.auwww.karenferris.com
Twitter: @karen_ferris
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Mobile: +61 (0)425 728 498