itsmf new zealand 2014 keynote: rob england, "to protect and serve"
DESCRIPTION
The motto "to protect and serve" is a good one for IT. There seems to be this expectation that IT exists only to create new IT in response to the demands of the business. It's not true. The Finance department doesn't exist solely to find the money for whatever the business needs ("serve"). The Finance department also exists to look after the health and safety of the organisation's wealth ("protect"). Sometimes the Finance department will resist new initiatives simply because the organisation can't afford them. This then becomes a decision escalated to the Executive or the governors (the Board) to decide whether to proceed against the advice of the CFO. In exactly the same way, the Information Technology department exists to protect the IT interests of the owners of the organisation whilst also serving IT's customers and users. The two don't always align.TRANSCRIPT
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To Protect and Serve
Rob Englandwww.twohills.co.nz
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To protect and serve
Picture © Canstockphoto.com
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Colleagues
RealITRealIT
Aggregators/suppliers
Manufacturers
Customers Consumers
shrinking
nevergoing away
REALLY bad governance if
this is allowed to happen
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Custodian of information technology
• Information• Systems • Capability
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Finance
Picture © Canstockphoto.com
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Old vs new
• ROI• CIA• risk
• new value• competition• growth
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“Shadow finance”
“Shadow hiring”
“Shadow branding”
“Shadow sales”
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Shadow IT is dereliction of duty by the governors of the organisation
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Governance of IT
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Service portfolio
Demand Projects Catalogue Retire
serve protect
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IT is reaching a limit
Picture © Canstockphoto.com
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CIOs have a choice… try to fulfill all the demands placed on them while spending less and less money, or to focus on being “fit for purpose”—providing the capabilities their company needs most, in line with its most essential ways of creating valueBooz and Co.
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Slow IT
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Service portfolio
Demand Projects Catalogue Retire
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Fast IT
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Service portfolio
Demand Projects Catalogue Retire
serveprotect
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To protect and serve
Picture © Canstockphoto.com
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To Protect and Serve
Rob Englandwww.twohills.co.nz