IX564: Team A Case Study

McDif Enterprises Policies and Procedures

Donald EdwardsCarlos HernandezFatenah IssaMaya Jones

1

ID Department Mission

Our mission is to provide quality educational experiences, being mindful of each individual staff person’s learning capabilities. In order to accomplish this we tap into the competencies and proficiencies of all departments/contractors, partnering to increase the knowledge and skill set of the McDif workforce.

Pacific Partnership 2011 soccer team forms up during an exhibition soccer match. Official US Navy Page. flickr.com

ID Department Vision

We, the ID & Technology Department, partner with the greater organization to have McDif meet Operating Plan objectives, fully satisfy our clients, and strengthen employee job satisfaction.

Your Vision Pulls You. Celestine Chua. flickr.com

ID Department Core Values

Our values are reflective of PRIDE.

Participation teamwork among staff

Respect gratitude towards others

Integrity righteousness in all actions

Diversity honoring various backgrounds

Excellence putting forth best effort at all times(University of Chicago Medicine, 2015)

ID Department Operations

Any learning content developed or revised must:

1. Support McDif’s Annual Operating Plan.2. Be requested by a McDif employee 3. Be loaded and launched to those systems proprietary to McDif .4. Not include “...messages, announcements, policy statements, and

other communications that are not learning programs.” (Foreman, 2013)

Education. Shaun MacEntee. flickr.com

ID Department Operations

ID Department & McDif Staff Policies

ID Department reserves the right to alter the suggested format of the educational piece per the Senior ID.

Change By Us citizen engagement platform now open source. opensource.com. flickr.com

McDif Course Template

The course template will be set into modules, and the modules will contain threaded discussions, Webinars, Wiki, Course Assignments

Problem Solving Procedures

When a problem is detected within the LMS that ID staff can not correct the following steps will be taken:

● Submit a ticket to the help desk● The help desk/IT department will troubleshoot the

issue and correct it● The help desk will submit feedback to the ticket

creator letting them know the issue has been resolved.

Submission Due Dates for Requests/Information with respect to the LMS

Submission Type Submission Timeline

Video Presentation 2 to 4 weeks prior to course start

Assignment Submission 2 weeks prior to course start

Rubric 2 weeks prior to course start

Module Development 2 weeks prior to course start

Grading System 4 weeks prior to course start

Course Rough Draft (includes testing course)

4 weeks prior to course start

Submission Due Dates for Requests/Information (with respect to the LMS)

Submission Type Submission Timeline

Webinar use in course (training) 2 weeks prior to course start date

Connecting to external tools/apps (training)

2 weeks prior to course start date

Upload SCORM Content 2 weeks prior to course start date

McDif Employee PoliciesThe new McDif Employee LMS Policy will be broken down into four separate components (Foreman, 2013):

● Content Inclusion - Provides clear guidelines on what types of content should and should not reside in the LMS.

● Content Ownership - Defines the responsibilities content owners have, transfer of ownership rules, and the fate of ownerless content.

● Content Lifecycle - Provides details on the frequency of content review and the criteria that will be used to determine when content should be removed from circulation.

● Training Information Retention Policy - Defines how long McDif must retain employee transcript information.

ID Member Procedures - New Content RequestsID Team Members will follow the procedures outlined in the diagram below when new content requests are received from McDif Staff in external departments:

ID Member Procedures - Content Lifecycle Management

The content manager will keep a Digital Asset Management System that will keep track of the content lifecycle. During the first week of

each month, the content manager will review the directory and identify what

content needs to be reviewed, and follow this process

ID Member Procedures - Custom LMS Reporting Requests

The Administrative Assistant will follow the three step procedure listed below when processing a request for a custom LMS report from McDif employees external to the ID Team:

Prerequisite Training for Course Instruction

All McDif Instructors must complete three components of LMS Instructor Training before teaching a course using Canvas:

● Self-Paced Course - 20 hour training course that provides guidelines on LMS features, functionality, student support, and more...

● Co-Facilitation - All McDif instructors will teach a course with support from an instructional designer who will provide feedback and ideas that will help the instructor maximize the benefits of the LMS.

● Policy Review - Instructors are held responsible for adhering to all components of the LMS policies and procedures.

Prerequisite Training for New ID StaffNew ID Staff Will Engage McDif Instructional Design Orientation Via Elearning ModulesPolicy & Procedure Training, Sexual Harrasment, Workplace Policy & Procedure, Confidentiality-Document Sensitivity Policy ( At The End Of Each Module A Short Test Will Be Administered)

Software Skills Assessment:New Instructional Design Team Members Will Be Assessed To Determine Custom Training Needs.Social Media Assessment:Will Be Administered To Determine Competency InTwitter, Instagram, Facebook and LinkedIn

External Product Training for New ID StaffMcDif Enterprises New Instructional Design OrientationInstructor Led Training Orientation- Document Review-Introduction To The Context Of Content & Sensitivity (Related To Request)Review of Hardware and Software Used Within The ID Department, Computer Competencies Assessments May Be Conducted To Evaluate Additional Training Needs.

External Product Training for New ID Staff

LMS TRAINING: Canvas Admin Orientation” A Self-Paced Introduction To Canvas LMS Admin “Need-To-Know” Features & Settings. The Course Is Comprised of 5 Self-Paced Modules. Prior to the Canvas LMS Implementation all members of the Instructional Design Team will engage in a Webinar “Getting To Know Canvas-The Smart & Easy LMS”

Comprehensive Overview Of:● Navigation Within The Canvas LMS● SpeedGrader● Social Media/Integration Methods● Video Conferencing● Mobile Learning Methodology● Optimization of the Canvas Cloud Hosting

Frequency & Timing Of Training for Instructional Design Staff

New Instructional Request: Will Be The Basis Of “Request Specific Training”Ongoing Training will be provided within the Instructional DesignDepartment. The frequency of training will be contingent upon the curriculum evolving.

Additional ID Training

Additional Training & Evaluations Will Be Conducted To Accomodate:● New Software Installation● Software Updates● The Introduction Of New Request/Content

New Hardware/Software Implementation Training & Evaluation Will Be Conducted With The Implementation Of New Hardware/Software

ReferencesInstructure (2015), Sample Course Templates, Retrieved from https://community.canvaslms.com/docs/DOC-3491

Instructure (2015), Guides, Retrieved from https://community.canvaslms.com/community/answers/guides/

Instructure (2015), Communication, Retrieved from https://canvas.instructure.com/profile/communication

Instructure (2015), Assignment Rubriks, Retrieved from http://canvaswiki.uen.org/wiki/Assignments#Assignment_RubricsInstructure (2015), Canvas Admin Orientation, Retrieved From: http://www.canvaslms.com/news/webinarsInstructure (2015) Get To Know Canvas Webinars, Retrieved From: http://www.canvaslms.com/news/webinars

Foreman, S. (2013, September 9). LMS Operation and Governance: Taming the Beast. Retrieved from http://www.learningsolutionsmag.com/articles/1244/lms-operation-and-governance-taming-the-beast?_ga=1.99798360.776908377.1437950947

University of Chicago Medicine. (2015). University of Chicago Medicine FY16 Annual Operating Plan. Retrieved from http://home.uchospitals.edu/pdf/uch_039662.pdf