© 2016 Jack Henry & Associates, Inc.®1 © 2016 Jack Henry & Associates, Inc.®

Redefining the Digital Consumer

Experience

Jack Henry & Associates, Inc.®

Paul Wiggins

Solution Specialist – Online, Mobile & Payments

© 2016 Jack Henry & Associates, Inc.®2

Immediate

• NetTeller UI update

• Introduction of Banno Mobile

• Move NetTeller Billpay (PowerPay) clients to iPay

Future

• Banno modern web app

• Long term vision of single domain (platform) experience

JHA’s Continuous Improvement Strategy

© 2016 Jack Henry & Associates, Inc.®3

Digital Banking, Mobile & Omni-Channel Trends

© 2016 Jack Henry & Associates, Inc.®4

• Using Customer Analytics to Drive

Contextual Experiences/ Segmentation

• Expedited Deployment of Digital Delivery

• Mobile-First Design

• Increasing Digital and Social Selling

• Mobile Payments

• Modern Security and Authentication methods

Top Digital Banking Trends

© 2016 Jack Henry & Associates, Inc.®5

© 2016 Jack Henry & Associates, Inc.®6

© 2016 Jack Henry & Associates, Inc.®7

Customer Journey

© 2016 Jack Henry & Associates, Inc.®8 8

© 2016 Jack Henry & Associates, Inc.®9

Online

Banking

Marketing

Acct

Opening

Web Domain

© 2016 Jack Henry & Associates, Inc.®10

Bill Pay

PFM

E-Stmnt

Chat

Marketing

OLB Domain

© 2016 Jack Henry & Associates, Inc.®11

© 2016 Jack Henry & Associates, Inc.®12

© 2016 Jack Henry & Associates, Inc.®13

© 2016 Jack Henry & Associates, Inc.®14

© 2016 Jack Henry & Associates, Inc.®15

Digital Platform Transformation

Paradigm shift from point solutions to digital platform

Digital

Platform

Core iPay

Imaging

PPSRDA

Mo

bil

e B

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kin

g Core

iPay

PPS

Imaging

RDA

Mark

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Web

Online Banking

© 2016 Jack Henry & Associates, Inc.®16

Banno Financial Platform

© 2016 Jack Henry & Associates, Inc.®17

Online demonstrations presented:

- Banno.com

- Your-FI.com

- Banno Mobile – Your FI (Demo App available in Apple and Android App stores)