Jackie Taylor1 Forrest Street, Geelong, Victoria, 3220•

(w) 0417615828 (h) 0419589210•(w) jacqueline.taylor@rmit.edu.au (h) jackie.taylormdhg@gmail.com.au

Summary of qualifications Proven experience in developing and successfully leading and implementing international student recruitment, student mobility and sponsors strategies and identifying and developing business opportunities to diversify and enhance the growth of international activities. An outstanding ability to network and form lasting and effective relationships and demonstrated talent in creating a team environment that provides exceptional customer service and a competitive edge. Extensive experience in interpreting and managing the impacts of regulatory and government policy on national and international market, the ability to provide culturally specific customer service management and represent an institution in vast number of global environments in a professional, effective and culturally appropriate manner.

Education 2004 Bachelor of Arts (History and Literature) - Griffith University – Completed 2009– Graduate Team leadership development program - Deakin Prime

Employment HistorySeptember 2013 – current Assistant Director, International Marketing, Recruitment and Mobility(Note: Acting Director – RMIT International from 14 January 2016)

Responsibilities Ensure both recruitment and mobility teams meet their targets through effective promotional

activity and provision of high quality service. Develop international recruitment and marketing strategies and implementing plans for

international student recruitment and mobility, including setting and meeting commencing load and mobility targets.

Manage the staff and its budget in accordance with University policy and procedures. Take overall responsibility for developing international marketing communications tools in

support of student recruitment and mobility. Develop effective relationships with key stakeholders and ensure activities are aligned with

University strategy. Produce reports, policy papers and recommendations with regards to issues and policies

concerning student recruitment, student mobility, profile, load and fee setting, scholarships, sponsorships and student support services.

Develop policies, processes and procedures which are compliant and supportive of quality control measures and that lead to greater productivity, are user-centric and follow LEAN principles

Manage relationships within the University and with affiliates, partner organisations, RMIT University entities, Government and corporate sponsors and external clients

Manage the performance of the RMIT representative network and ensure the correct framework is in place through effective contract management, training provision, payment of commissions, performance tracking and compliance with all relevant legislation.

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Achievements Led and managed the complete rebuild and successful implementation of a new international

admissions system Developed new markets for international student recruitment and implemented new strategies

to address underperforming markets Managed to exceed targets of over 6500 newly commencing international students in five

consecutive semesters, despite unprecedented challenges including a new international admissions system implementation and secured additional resources and funding to support core business activities

Managed out underperforming staff and recruited high performing staff to build an outstanding team

Lead LEAN redesign project to reduce waste and improve productivity and increase efficiencies Co-designed and implemented restructure of International, to better align admissions and

recruitment services to support an end-user centric viewpoint Developed a 3 year strategy overview to underpin sustainable growth Assumed responsibility for student mobility to ensure alignment with recruitment strategy and

growth

September 2008 - current International Manager, Europe and the AmericasManager, Student Mobility - – Deakin University

Responsibilities Coordinate and lead university wide strategy groups in support of the strategic development and

management of student mobility, international student recruitment and internationalisation activity across the University.

Provision of advice to the University, Faculties, Deakin International regarding international marketing, business development, partnership building and student recruitment-related activities in the Americas and Europe and the School of Medicine.

Effective communication with partner institutions, agents and families in relation to student matters, procedural reviews and management of the student experience overseas or in Australia,

Manage the mobility and marketing budget and accounts, attract DIISRTE and other external mobility funding, and allocate and distribute University, DIISRTE and other student mobility funding in support of strategic objectives.

Formulate policy relating to the operation of the mobility and student recruitment activity and provide advice regarding other policies that impact upon this activity.

Overall leadership of the management and development of the University’s Student Mobility Programs including the effective management of human and financial resources.

Development, promotion and implementation and management of the global student mobility programs and based on market analysis and intelligence and incorporating relationship development with key agents and institutional partners, market diversification, attendance at key conferences and profiling events.

Identify current gaps and trends in international education and devise and implement programs to ensure the University is at the forefront in internationalisation best practice.

Development of internal promotional strategies, strategic distribution of grant funding, development of promotional materials including the website, management of the student experience, benchmarking to ensure best practice and reporting.

Support for the development and implementation of international study experiences in Faculties with the aim of increasing student participation levels.

Achievements Provided exceptional and intelligent high-level support in the implementation of Knight Review

and developed the business case for international division

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Developed new markets for international student recruitment and new model for engagement with outstanding results

Increased full semester outbound mobility by 151% in first two years and incoming study abroad programs by 149%

Increase short term program participation by 51% in first year and overall participation by 70% in three years

Increased profile of outbound mobility to the extent it have become core business to the institution

Designed, launched and implemented Deakin University Global Citizenship program Significantly increased the diversity of mobility programs and the participation of student in

underrepresented areas including low SES and regional students

________________________________________________________________________________July 2006-September 2008 International Student Adviser – Deakin University

Responsibilities Coordinate the provision of international student support services and programs including

provision of special settling in support or families Facilitate community links and activities for international students Establish and maintain professional networking relationships to provide effective services Provide support and coordinate all aspects of assistance required during critical incidents and

crises Monitor welfare and academic progress and provide appropriate advice and support for students

experiencing trans-national and adjustment difficulties Coordinate and manage the reception service for all international students Recruit, train and supervise support staff

Achievements Developed new orientation training workshops for all incoming students using more efficient and

interactive IT services Established stronger links with external providers to enable them to interact with and directly

train students in the use of their services Reduced repeat business and double handling of information, especially in relation to health

services and transition programs

________________________________________________________________________________April 2003 – July 2006 Coordinator, Education Abroad – Deakin University

Responsibilities Process applications from prospective international students for study abroad and exchange non-

award courses, including scholarship and DUELI students Provide high-level culturally appropriate support services to incoming study abroad and exchange

students. Support services include housing allocation, orientation programs, academic course/unit selection, arrival and returning home information, issues relating to CoE's and visas, invoicing ,tuition fees and OSHC.

Develop and maintain good working relationships with Faculty staff and International partner universities and agents. Advise and update all Faculties and partners on incoming procedures and issues relating to study abroad and exchange

Plan, organise and deliver the Lorne Orientation program from initial negotiations to post-event analysis for incoming students, in keeping with approved budget

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Coordinate on campus and pre-arrange housing program in Geelong and Burwood with Deakin University Student Association, residences and private providers

Achievements Continued development and improvement of successful orientation programs Development of new OSHC and invoicing procedures to minimise financial errors and maximise client

service Developed new coding system for student data management. The system is now used by Education

Abroad for outgoing students and the Division of Student Administration in student management system, Callista

________________________________________________________________________________Nov 2001 - Apr 2003 Academic Programs Officer, Open Learning Australia

Responsibilities Advising domestic and international distance education students on academic course, study planning

and time management, independent learning and university procedures and requirements Assessment of academic course content and handbook planning, editing, layout, design and

publication of annual handbook Coordination and review of units and courses and management of data systems pertaining to unit

content and course information

Achievements Assisted with the development of improved copy editing and design of handbook which reduced

error rate in student enrolment data Develop significant knowledge of a large number of Australian Universities and their student support

services, enrolment procedures and courses structures

________________________________________________________________________________Feb 1997 - Jun 2000 Conference &Office Manage - The Australian APEC Centre,

Monash University

Responsibilities Development, organisation and implementation and management of all aspects of international and

domestic conferences, including programming, negotiation of location, funding, and budgeting; media, speaker and delegate support, accommodation, travel, entertainment, and publication on issues relating to APEC and training programs for government official from countries in the Asia Pacific Economic Cooperation (APEC) region including China, Vietnam, Chile, USA, Russia, and New Zealand.

Management of The Australian APEC Centre city office including staff supervision Working with Federal, State and International governments, local and international universities and

the private sector in raising sponsorship for conferences and training programs

Achievements Successful management of all aspects of the 'Countdown to Kyoto' conference series. These large

conferences involved working with senior politicians, academics, business leaders and international guests.

Demonstrated exceptional ability to foster and maintain enduring and positive client relationships Effectively managed programs within tight budget limitations

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Recent professional representations/presentations/awards2012 Manager of Mobility team that won the Vice Chancellor’s Award for Outstanding

contribution to Internationalisation2011 Membership of the Outbound Mobility Best Practice Guide for Australian Universities

Steering Committee – Department of Education, Employment and Workplace Relations2011 European Association of International Educators (EAIE) – Vancouver, Canada.

Presentation – “Staff exchange: mobility programmes for international relations administrators”

2009/10 Member of City of Greater Geelong Multicultural Action Plan (MAP) working group

MembershipsISANA – International Education AssociationIEAA – International Educations Association of Australia NAFSA – North American Foreign Student Association EAIE European Association of International EducatorsVicX (Victorian Universities Exchange Partners)

Referees:

Mr Rongyu LiExecutive Director, RMIT InternationalRMIT UniversityMelbourne VIC 3000 Ph. 0409 419 056(Please note – Mr Li is taking up a new role as Deputy Vice Chancellor and CEO at the University of Canberra in February)

Prof. Andrew MacIntyreDeputy Vice Chancellor, InternationalRMIT UniversityMelbourne VIC 3000 Ph 0404 048 976

Further referees available on request.

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