Jago Grahak Jago

Empowering Consumers

Jago Grahak Jago

"The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.“

- MAHATMA GANDHI

Jago Grahak Jago Initiative

• The slogan 'Jago Grahak Jago' has now become a household name as a result of the publicity campaign undertaken in the last few years.

• Through the increased thrust on consumer awareness in the XIth Five Year Plan, the Government has endeavoured to inform the common man of his rights as a consumer.

• As part of the consumer awareness scheme, the rural and remote areas have been given the top priority.

Rights of Consumers in India

• Right to safety• The right to be protected from all

types of hazardous goods and services

• Right to Information• The right to be fully informed

about the performance and quality of all goods and services

• Right to Choose• The right to free choice of goods

and services•

•

• Right to be Heard• The right to be heard in all

decision-making processes related to consumer interest

• Right to Redressal• The right to seek redressal,

whenever consumer rights have been infringed

• Right to Consumer Education• The right to complete consumer

education

National Consumer Helpline

National Consumer Helpline (NCH) recognises the need ofconsumers for a Telephone Helpline to deal with a multitude ofproblems arising in their day-to-day dealings with business andservice providers.

• NCH provides a National Toll Free No 1800-11-4000 (for

BSNL/MTNL Users)

• Other users can dial- 011-27006500 (normal call charges

applicable).

• SMS to 8800939717 can also be sent mentioning the name

and city.

InstaResolution – An alternative to resolve your Consumer Complaint

• A step-wise guidance document to help you dealwith the issue

• Customized draft letters/ forms for you to send tothe Bank

• Assisting you with the list of documents requiredto file your complaint.

InstaRemedy –At your Service Always

Zindagi Banaaye Aasaan!

To help troubled consumer at their time ofneed is InstaRemedy – “An e-Commerceplatform facilitating consumer grievanceresolutions”.

InstaRemedy aims to facilitate resolution of

consumer grievances that remain

unanswered, unattended thereby building

up a better bond between customers and

brands.

If you have any Complaints against any Brand thenyou can contact us through• Website : www.instaremedy.com• Call : 022-39966111• Email : info@instaremedy.com

Zindagi Banaaye Aasaan!

InstaRemedy –At your Service Always