james donaldson

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CRICOS Provider No 00025B 2015 Museums & Galleries Queensland Conference #2015MGQcon Volunteers Are Visitors Too James Donaldson Senior Museum Officer, RD Milns Antiquities Museum Too Many Volunteers? A Case Study in Volunteer Engagement from the RD Milns Antiquities Museum, University of Queensland

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CRICOS Provider No 00025B

2015 Museums & Galleries Queensland Conference #2015MGQcon

Volunteers Are Visitors Too

James DonaldsonSenior Museum Officer, RD Milns Antiquities Museum

Too Many Volunteers? A Case Study in Volunteer Engagement from the RD Milns Antiquities Museum, University of Queensland

CRICOS Provider No 00025B

Too Many Volunteers?A Case Study in

Volunteer Engagement

James DonaldsonSenior Museum OfficerRD Milns Antiquities Museum

CRICOS Provider No 00025B

RD Milns Antiquities Museum Preserving | Connecting | Inspiring

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Early Years: 2007 - 2011

2007 2008 2009 2010 2011 2012 2013 2014 2015

Volunteers 13 NaN 18 35 21 27 29 48 24

Staff 3 NaN 3 3 4 5 5 5 4

Tourguides 0 NaN 7 10 7 7 9 9 12

Interns 4 NaN 3 4 0 4 5 3 4

5

15

25

35

45

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Volunteers and Staff over Time

Co

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Early Years: 2007 - 2011

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Early Years: Challenges and Successes

Challenges• Dramatically

increased demand

• Lack of effective planning

• Poor volunteer retention

• Lack of staff time

Successes• Community

Atmosphere• Hands-on

experience• Effective staff

training

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Refurbishment: 2011

2007 2008 2009 2010 2011 2012 2013 2014 2015

Volunteers 13 NaN 18 35 21 27 29 48 24

Staff 3 NaN 3 3 4 5 5 5 4

Tourguides 0 NaN 7 10 7 7 9 9 12

Interns 4 NaN 3 4 0 4 5 3 4

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Volunteers and Staff over Time

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Refurbishment: 2011

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New Museum: 2012-2014

2007 2008 2009 2010 2011 2012 2013 2014 2015

Volunteers 13 NaN 18 35 21 27 29 48 24

Staff 3 NaN 3 3 4 5 5 5 4

Tourguides 0 NaN 7 10 7 7 9 9 12

Interns 4 NaN 3 4 0 4 5 3 4

5

15

25

35

45

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Volunteers and Staff over Time

Co

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New Museum: 2012-2014

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Challenges and Successes

Challenges• Volunteers not

in strategic plan• Demand

remained high • Lack of staff

time

Successes• New gallery =

more projects• More focused

volunteer roles• Institution of

Gallery Volunteers

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Future Museum: 2015-2017

2007 2008 2009 2010 2011 2012 2013 2014 2015

Volunteers 13 NaN 18 35 21 27 29 48 24

Staff 3 NaN 3 3 4 5 5 5 4

Tourguides 0 NaN 7 10 7 7 9 9 12

Interns 4 NaN 3 4 0 4 5 3 4

5

15

25

35

45

55

65

Volunteers and Staff over Time

Co

un

t

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Future Museum: 2015-2017

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How are we tracking?

Challenges• Continuing to

develop program

• Managing volunteer and staff needs

• Managing demands on the program

Successes• Improved staff

engagement with volunteers

• Improved volunteer retention

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Concluding Thoughts

Yes, you can have too many volunteers!

• Make volunteering part of your Museum Vision

• Staff need to “buy-in” to volunteering• Having a volunteer plan is essential • Think about what volunteers need and what

your Museum needs• Volunteers are your best ambassadors

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Thank you

Questions?

James DonaldsonSenior Museum OfficerRD Milns Antiquities [email protected]