james thornett director, gov.uk government digital service ... · simpler, clearer, faster access...

James Thornett

Director, GOV.UK

Government Digital Service

@jthornett

I’m from the

Government Digital

Service

GDS

We exist because of this letter

GDS

“government needs to move to a 'service

culture’, putting the needs of citizens ahead

of those of departments.”

GDS

“The user should not have

to navigate the departmental structure

of Government before finding the

service or content they need.”

GDS

GDS


formed in November 2011

GDS



We are part of the

Cabinet Office

GDS



We are part of the

Cabinet Office

At the centre of the UK’s

national government

GDSwww.gov.uk/design-principles

12GDSwww.gov.uk/design-principles

Service design based on

evidence of user need

GDS

We take the same approach

to everything we work on...

GDS

Open

GDS

Open

Agile

GDS

Open

Agile

Multidisciplinary teams

GDS

Open

Agile

Multidisciplinary teams

Relentlessly focused on

user needs

GDS

GOV.UK

Simpler, clearer, faster access to

government services and information

GDS

Home to over 350 departments and organisations

GDS


Saving more than £62 million a year

GDS



12 million visitors every week

GDS




40% accessing via mobile or tablet device

GDS




40% accessing via mobile or tablet device

75% arrive from external search

GDS

Working in the open

GDS

Making decisions based on data

GDS

38GDSwww.gov.uk/performance

39GDSwww.gov.uk/performance

GDS

www.gov.uk/info/book-driving-test

Do the hard work to make it simple

GDS

By age 9, you have a ‘common words’ vocabulary.

Your primary set is 5,000 words;

your secondary set is around 10,000 words.

You use these words every day.

Adults still find these words easier to recognise and

understand than words they’ve learned since

GDS

We’re also working on some other areas of

digital transformation

GDS

GDS

25 of government’s biggest services redesigned to meet the needs of users

And we’re building a

common way to sign in

to services too

GDS

You can’t fix that stuff in isolation...

GDS

We’re also fixing government’s

approach to technology

GDS

New controls, advice and guidance all mean

technology meets the needs of civil servants

GDS

We’ve changed how government buys

technology and digital services too, making

the supply chain much more diverse

GDS

Government’s

supplier base

used to be here...

GDS

Now it’s here...

GDS

And we’re making sure civil servants

have the skills and capabilities they

need to do their jobs

GDS

We believe sharing what we do will make

it better, so you can see lots of our

thinking and working online...

GDS

Read more:

GDS Blog – http://gds.blog.gov.uk

Inside GOV.UK - http://insidegovuk.blog.gov.uk

Design Principles – www.gov.uk/design-principles

Digital Strategy – www.gov.uk/digitalstrategy

Service Manual – www.gov.uk/service-manual

Performance – www.gov.uk/performance

Assisted Digital – http://assisteddigital.blog.gov.uk

Digital Inclusion – http://digitalinclusion.blog.gov.uk

Our code – www.github.com/alphagov

GDS

http://gds.blog.gov.uk

http://digitalinclusion.blog.gov.uk

http://www.github.com/alphagov

Thank you

James Thornett

@jthornett

james thornett director, gov.uk government digital service ... · simpler, clearer, faster access...

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