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Jan Chatan (Can Catan) 14 Exeter House, Watermillway, Hanworth, Feltham TW13 5NH

Tel: 07795 976258 or 0203 723 3007 Email: cancatan@hotmail.com

LinkedIn: https://www.linkedin.com/in/can-catan-3660721

Professional Profile

An experienced Office Administrator with strong customer service, data analysis & evaluation, planning & organisation and multi-lingual capabilities, honed during a culturally diverse career involving leading corporates such as Richmond Borough Council, HSBC and Lycatel. Engages effectively with customers and internal stakeholders of all levels to understand requirements or handle queries, applies analytical skills to prepare complex market analysis and complete the administration of surveys. Demonstrates technical acumen with knowledge of Sage Level 1, Content Management Systems and Microsoft Office Suite to complete core tasks aligned with challenging deadlines, and organises the scheduling of appointments, whilst playing a lead role in the delivery of projects involving data manipulation using advanced Excel.

Key Skills & Core Competencies

Data Management/Analysis

Data Analysis & Evaluation Data Manipulation

Analysis of Market Trends Survey Preparation

Conducting Market Research

Business Administration

Market Research Customer Relationship

Management Project Management

Planning & Organisation Change Management

Advanced Excel, Word, Access & PowerPoint

Team Leadership Content Management System

Event Management

Language & Translation

Multi-Lingual Translations

Career Summary

Jun 2016 to Date: Office Administrator, Richmond Borough Council (www.richmond.gov.uk)

Primarily engaged to work closely with key clients including Teddington & Richmond Pools and handling all enquiries, issues and completion of business administration tasks.

Complete the basic petty cash accounting using Gladstone and utilise the Content Management System to create, modify and publish digital content.

Oversee the implementation of office procedures and processes. Act as a mentor to junior members of the team, and assigned to special projects as required.

Handle the daily administration deliverables and field telephone enquiries from clients. Process memberships & registrations using MoveGB, and book/schedule appointment with Bookeo.

May 2015 to Jun 2016: Market Analyst, Language Recruitment Services (www.lrsuk.com)

Primarily engaged to conduct market analysis on behalf of key corporate clients including Cummins and IBM, conducting survey preparation and playing a lead role on translation projects.

Key Achievements:

Completed complex market analysis relating to Turkish market for Cummins and IBM, acted as Turkish Customer Representative https://turkey.cummins.com/wps/portal/turkey & http://www.ibm.com/tr/tr/.

Prepared survey for Tonic Insight http://www.tonicinsight.com/ and drove political translation project for the Audience Net Millennial Dialogue Turkey Social & Political Research Executive http://www.audiencenet.co.uk/.

Aug 2012 to Date: Market Specialist and Technical Translator, Language Recruitment Services

During this period, undertaken a number of assignments involving the conducting of market research and data analysis on behalf of leading organisations and the completion of technical translations.

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Key Achievements:

Completed business intelligence process to collage consumer perceptions and evaluate performance of Shell Lubricant brands including Shell Advance and Shell Helix.

Acted as Turkish speaking Market Researcher for International Field Research and used Dub Viewer to arrange telephone surveys for The Linde Group. http://www.linde.com/en/index.html

Utilised Caty System to schedule telephone surveys for Consultic under Business to Business studies. Conducted analysis of Turkish Customer market trends for bathroom products and assessed the use of x-

lite soft-phone, freeware communication software for use with VoIP telephone systems. Completed Philips Products Survey Translation Project set-up for the Turkish customers. Handled the English to Turkish translations of the customer related formal letters for international

companies such as Nesfit. Managed email translations for Freshminds customers http://www.freshminds.co.uk and delivered

Mavens Translation Project based on antiperspirant deodorant marketing adverts.

Other Relevant Contract Assignments: Aug 2012 to Mar 2016: Game Tester/Interpreter (Contract), SEGA Electronics (www.sega.co.uk)

Primarily responsible for the translation and testing of prototype games from English to Turkish including identification of errors, spelling mistakes and bug tracking.

Utilised Excel, The Translation Maintenance Tool ‘Devsuit’ and Test Track Client TTP. Provided technical translations of PSVITA joystick commands and tested Turkish FM mobile versions.

Jun 2015 to Jun 2016: Market Research (Contract), RSM Research (www.rsmresearch.com)

Primarily engaged to conduct B2B market research on behalf of leading companies such as HP and the Citizens Advice Bureau.

Completed Visa Europe opinion surveys for the high-rank bankers and business entrepreneurs in Turkey, based on the C2B, SP or S2B.

Jul 2015 to Aug 2015: Data Analyst (Contract), Eurolondon – Matrizcx HSBC Data Management

Primarily engaged to conduct detailed data analysis of all customer comments & complaints from Turkish HSBC customers and collate the information within HSBC’s data scale http://www.hsbc.com/tr/eng/.

Jun 2015 to Jul 2015: Marketing Specialist (Contract), Finaccord (www.finaccord.com)

Completed a number of research assignments relating to Turkey covering Travel & Motor Insurance, Extended Warranties and Retailer Financial Services.

Apr 2015 to June 2015: B2B Telemarketer (Contract), Harte Hanks B2B Telemarketing

Operated within EMEA Marketing and Partner Business Management Team and responsible for the active promotion of virtualisation involving VMWare covering products, services and industry trends.

Played a lead role in the dissemination of potential opportunities to Partners & Representatives.

Key Achievements:

Succeeded in attaining VMWare VSP 5.5 Certification. Handled the follow-up of weekly emails and collated key data on prospects that contributed to Microsoft

B2B Sales Programme, and played a key role in B2B ‘Device Direct Proposal’ Programme.

April 2014 to Aug 2014: Turkish Customer Representative (Contract), Lycatel (www.lycatel.com)

Appointed to Customer Care Department and responsible for handling of incoming calls from customers from leading organisations such as Visa Europe, VMware, Lyca-mobile and Microsoft.

Captured core requirements and documented using CATHY system, VMware Business Suit and other customer representative database applications.

Forged professional rapport with customers and contributed significantly to the proposal of alternative solutions by consulting with management and collated feedback following resolution of issues.

May 2013 to Jul 2013: Game Tester/Interpreter (Contract), VMC Game Labs (www.vmc.com)

Took ownership for the translation of prototype games from English to Turkish including the checking of errors on web pages, involving the use of Excel and JIRA for defect tracking & management.

Earlier Roles:

11/2011 to 12/2011: 06/2011 to 06/2011: 07/1997 to 10/2007:

Game Tester/Interpreter (Contract), VMC Game Labs Interpreter (Contract), Kingston University Journalist, Lecturer & Microchip Engineer, Various Organisations

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Professional Qualifications & Training

MPhil International Relations, University of Kent MA European Studies and International Relations, University of Kent BA (Hons) Economics and Politics, University of Kent Certificate in VMWare – VTSP 2015, Partner University Certificate in VMWare – VTSP-BC, Partner University European Computer Driving Licence: Level 3 Certificate in Microsoft Applications, Database (Access), The

WMC Camden College European Computer Driving Licence: PowerPoint, The WMC Camden College B00014 121302 Intro PHP and MYSQL & Apache and IT Related Courses, Richmond Business School European Computer Driving Licence: Excel Spreadsheet, The WMC Camden College European Computer Driving Licence: Data Certificate & BCS ECDL Extra (ITQ) – Level 2 European Computer Driving Licence: Certificate in Microsoft Applications Level 2 –

Word/Excel/PowerPoint/Productivity Certificate in Management, Chartered Management Institute (CMI) – Level 3, Richmond Business School PGSE Social Research Methods, University of Kent Turkish A-Level (University of London)

IT Skills

Apache Open Office, Libre and Kingsoft programs, Microsoft Office Suite (Word / Excel / Access / PowerPoint / FrontPage) – Advanced

Personal Details

Languages: Fluent in English and Turkish, Azerbaijani (Intermediate), German (Basic)

References are available on request