jane mcconnell_intralife2010
TRANSCRIPT
Future Intranet
Jane McConnell
Intralife, Oslo, June 2010
An extract of the presentation given
June 4th at Intralife 2010 in Oslo.
Jane McConnell, NetStrategy/JMCIntranet and portal strategy consultant
Based in FranceWorks with global organizations
- Creator of: The Global Intranet Strategies Survey. Now in 5th year.
- NetJMC & Co, Linkedin group dedicated to Intranet Managers (450 members worldwide and still growing)
- IntranetWatch, Twitter channel
300 organizations
Under 1,000 to over 100,000 employees
Europe, North America, Asia Pacific
Data collected second part of 2009
Figures used during the presentation of
5 dimensions of an intranet.
“Global Intranet
Trends for 2010”by JMC
% indicates proportion of respondents who said “Serious obstacle that holds us back” or “manageable obstacle requiring special effort”
45%A culture of too much management control
70%Getting business buy-in
and involvement
Serious obstacles
“Global Intranet
Trends for 2010”by JMC
% indicates proportion of respondents who said “Serious obstacle that holds us back” or “manageable obstacle requiring special effort”
60%Unclear navigation
85%People working in silos
More serious obstacles
“Global Intranet
Trends for 2010”by JMC
65%Team spaces
70%Community spaces
Core business processes & applications
% indicates “Less than half” and “none” of the services or spaces are integrated or linked to the intranet.
Fragmentation!
Less than half integrated or linked to the intranet
“Global Intranet
Trends for 2010”by JMC
35%High-level Steering Committee
55%Business managers responsible for
relevant information on the intranet
Governing & managing, a weak area
% indicates proportion of survey respondents who answered affirmatively to the points above.
“Global Intranet
Trends for 2010”by JMC
Wave 1 - getting more comfortable
70%
Planned
45%Internal blogs, wikis today
Today
Collaboration & communication
“Global Intranet
Trends for 2010”by JMC
Wave 2 - still early days
45%
40%
Including “Tested” or “used in some parts”
Interacting, facilitating the unexpected
20%Commenting
Social networking 5%
“Optimized” or “implemented across the enterprise”
Personal pages
Five Trends
the front-door intranet
the real-time intranet
the place-independent intranet
the people-focused intranet
the team-oriented intranet
Cross-organizational impact
The entry page = Stakeholder battleground
the front-door intranet
You need an entry page strategy:
- amount of customization
- multiple owners of content
- mandatory versus optional
- end-user control
the front-door intranet
Bringing business to the intranet
Raising visibility
the team-oriented intranet
the team-oriented intranet
You need a collaboration strategy:
- inside or not, where
- self-service or sign-up
- new silos: policy for content life cycle
- open or closed
Huge cultural change
Transparency & trust
the people-focused intranet
the people-focused intranet
You need an unmanaged content strategy:
- blend or separate areas
- distinguish managed & unmanaged
- ownership: group, individual
- findability
Beyond the “intranet divide”
Anytime, any place
the place-independent intranet
the place-independent intranet
You need an intranet access strategy:
- who and what content: security
- legal: employee unions
- work & life balance
- intranet divide: have’s and have not’s
Speed of doing business
New expectations
the real-time intranet
the real-time intranet
You need a change management strategy:
- diversity of expectations: generation, culture
- tool guidelines : text messages, micro-blogging,
telephone, F2F meetings, on-the-fly meetings, wikis, blogs,
- balance between experimentation & agreements
23
50 %
40 %
20 %
10 %
30 %
Front-door
Team-oriented
Real-timePlace-independent
2040
6080
100
People-focused
Stage 3 Stage 2 Stage 1
Five Trends, 3 Stages
Q209 It will be in 1 or 2 years. The intranet is “the way of working” today. It’s a long ways off!
the front-door intranet
the real-time intranet
the place-independent intranet
the people-focused intranet
the team-oriented intranet
Jane McConnell, NetStrategy/JMCIntranet and portal strategy consultant
[email protected] www.netjmc.comcell: +33 (0)6 1203 6634 (France)
- Join the 2010 Global Intranet Strategies Survey and receive “Global Intranet Trends for 2011”
- Join NetJMC & Co, Linkedin group dedicated to Intranet Managers
- Follow me on Twitter (netjmc) and join IntranetWatch, Twitter group