janet hoffmann, principal, hr aligned design - people platform: recruitment, training, retention
TRANSCRIPT
9384
Recruitment Training and
RetentionPeople Strategies for Success
bull Consultantbull Hospitality Industrybull Operations and HRbull Align People Performance
and Business Resultsbull Travelerbull Social Media Geekndash hraligneddesign
bull Mixed Media Artist
The Changing Face
of the Supermarket
The Changing Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
Service Profit Chain
Employee Satisfaction
and Engagemen
t
Service and Value
Customer Satisfaction and Loyalty
Revenue Growth
and Profitability
People Strategies for Success
RECRUITMENT TRAINING RETENTION
RECRUITMENT
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Recruitment Training and
RetentionPeople Strategies for Success
bull Consultantbull Hospitality Industrybull Operations and HRbull Align People Performance
and Business Resultsbull Travelerbull Social Media Geekndash hraligneddesign
bull Mixed Media Artist
The Changing Face
of the Supermarket
The Changing Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
Service Profit Chain
Employee Satisfaction
and Engagemen
t
Service and Value
Customer Satisfaction and Loyalty
Revenue Growth
and Profitability
People Strategies for Success
RECRUITMENT TRAINING RETENTION
RECRUITMENT
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
bull Consultantbull Hospitality Industrybull Operations and HRbull Align People Performance
and Business Resultsbull Travelerbull Social Media Geekndash hraligneddesign
bull Mixed Media Artist
The Changing Face
of the Supermarket
The Changing Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
Service Profit Chain
Employee Satisfaction
and Engagemen
t
Service and Value
Customer Satisfaction and Loyalty
Revenue Growth
and Profitability
People Strategies for Success
RECRUITMENT TRAINING RETENTION
RECRUITMENT
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
The Changing Face
of the Supermarket
The Changing Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
Service Profit Chain
Employee Satisfaction
and Engagemen
t
Service and Value
Customer Satisfaction and Loyalty
Revenue Growth
and Profitability
People Strategies for Success
RECRUITMENT TRAINING RETENTION
RECRUITMENT
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
The Changing Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
Service Profit Chain
Employee Satisfaction
and Engagemen
t
Service and Value
Customer Satisfaction and Loyalty
Revenue Growth
and Profitability
People Strategies for Success
RECRUITMENT TRAINING RETENTION
RECRUITMENT
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Service Profit Chain
Employee Satisfaction
and Engagemen
t
Service and Value
Customer Satisfaction and Loyalty
Revenue Growth
and Profitability
People Strategies for Success
RECRUITMENT TRAINING RETENTION
RECRUITMENT
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
People Strategies for Success
RECRUITMENT TRAINING RETENTION
RECRUITMENT
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
RECRUITMENT
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
RETENTION BEGINS WITH A
GREAT HIRING DECISION
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Customer Experience
bull PreparedConveniencebull Choicesbull Creativity and
Presentationbull Freshbull KnowledgeInformationbull Servicebull Hospitality
bull Culinary Expertisebull Creativitybull Learning Agilitybull Merchandisingbull Service Orientationbull Hospitablebull Relationship Builders
Employee Profile
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull 26 - Coachability bull 23 - Emotional Intelligencebull 17 - Motivation bull 15 - Temperamentbull 11 - Technical Competence~Leadership IQ
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Employment Brand
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Employment Brand
What are current and prospective employees saying about your company as a place to work
Do you like what they are saying
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Employment Brandbull Define
ndash Partner with marketingndash Talk to your employees develop ldquoBrand Ambassadorsrdquo
bull Communicate ndash Websitendash Blogs newsletters job boardsndash Social mediandash Speak at events where potential recruits might be in the audience
bull Reinforce ndash Benefits and rewardsndash Employee programs - On-boarding Trainingndash Career Workshops
bull Monitor
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Sourcing
bull Restaurant companies with similar business models
bull Hotel ndash F amp B Directorsbull Hospitality Schoolsbull Trade Schoolsbull Hospitality amp Retail Job
Boardsbull Hospitality amp Retail Recruitersbull Social Mediabull Referral Programs
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Recruiting Practices
bull Create a Hiring Profilendash Organization alignmentndash Need to have versus nice to have
bull Hire for Retentionndash Multiple Interviewsndash Ask the right questionsndash Make a thoughtful decision
bull Leverage Toolsndash Job Postingsndash Interview Guidesndash Technology
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
TRAINING
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
On-Boarding
ldquo58 of employees more likely to be with a company within three years if they completed a structured
onboarding processrdquo~Wynhurst Group
ldquoEffective on-boarding programs increase employee performance 11 Discretionary effort increases 20rdquo
~Corporate Leadership Council
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
On-Boarding
bull Welcomebull Communicate Culturebull Explain Performance
Expectationsbull Review the Rules ndash
Written and Unwrittenbull Create Connectionsbull Celebrate
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Training Programs
bull Objectives and Outcomes
bull Aligned with Business Objectives
bull Entry Level Trainingbull Incumbent New Skill
Trainingbull Realistic Timeframesbull Evaluation
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
On-Going Development
bull Individualized Performance Improvement Plans
bull Varied Developmentndash Educationndash Experiencendash Exposure
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
RETENTION
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Average Turnover Costs
of Annual Salary
bull Entry-level - 30-50 bull Mid-level - 150 + bull High-level or Highly
Specialized ndash 400
Cost Factors
bull Hiringbull Trainingbull Lost Productivitybull Lost Revenue
Full Time Employee earning $1000HR = $8320 to Replace
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Effective Retention Strategy
bull Hire Wellbull Communicate and Collaborate bull Develop Relationshipsbull Create Growth and
Opportunitybull Reward and Recognize
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
RETENTION BEGINS WITH A GREAT HIRING DECISION
HIRE FOR ATTITUDE TRAIN FOR SKILL
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
bull Clear expectationsbull Information people
need to do their jobsbull Coachbull Provide timely relevant
feedback
Communicate
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Collaborate
bull Ask for feedbackbull LISTENbull Share knowledgebull Encourage cross
functional teams
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Develop Relationships
ldquoEmployees donrsquot quit jobs they quit managers There is a direct correlation between the
impression a manager gives and an employeersquos job satisfaction Up to 80 of employee turnover is caused directly by ineffective or overtly hostile
managementrdquo~ Steve Miranda Managing Director of the Center for Advanced Human
Resource Studies Cornell University
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Develop Relationships
ldquoIve learned that people will forget what you said people will forget what you did but people
will never forget how you made them feelldquo~ Maya Angelou
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Create Growth and Opportunity
bull Meaningful Workbull Development bull Mentor Programsbull Career Pathsbull Making a Difference
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
Reward and Recognize
bull Competitive Compensation
bull Benefits of Valuebull Work Life Balancebull Recognitionndash Individualizedndash Alignedndash IntangibleTangiblendash PublicPrivate
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
People Strategies for Success
RECRUITMENT TRAINING RETENTION
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-
THANK YOU
Janet A HoffmannPresidentHR Aligned DesignwwwHRAlignedDesigncomjanethraligneddesigncomhraligneddesign
- Slide 1
- Slide 2
- Recruitment Training and Retention
- Slide 4
- The Changing Face of the Supermarket
- The Changing Customer Experience
- Service Profit Chain
- People Strategies for Success
- REcruitment
- Retention begins with a great hiring decision
- Customer Experience
- HIRE FOR ATTITUDE TRAIN FOR SKILL
- Employment Brand
- Employment Brand (2)
- Employment Brand (3)
- Sourcing
- Recruiting Practices
- training
- On-Boarding
- On-Boarding (2)
- Training Programs
- On-Going Development
- retention
- Average Turnover Costs
- Effective Retention Strategy
- Retention begins with a great hiring decision
- Slide 27
- Collaborate
- Develop Relationships
- Develop Relationships (2)
- Create Growth and Opportunity
- Reward and Recognize
- People Strategies for Success (2)
- Thank you
-