january 2015 webinar - wins and successes from 2014

Wins and Successes from 2014

1/7/2015 Wins and Successes from 2014 1


Example 1

Multi-Tenant CloudMail

Example 1

Multi-Tenant CloudMail

• Industry

• Manufacturing and Distribution

• Location

• Illinois

• Number of Employees

• 600 Users

• Business Challenge

• Weren’t happy with their current Exchange provider

• Needed to upgrade to the newest version of Exchange

• They had their budget cut down and needed a more affordable solution


Example 1

Presented Solution• RapidScale presented them with the multi-tenant CloudMail solution

• CloudMail would replace their current Hosted Exchange provider

• CloudMail also would upgrade them to Exchange 2013, which their current carrier didn’t offer

• Moving to the multi-tenant environment would reduce their costs from their current Exchange provider

• User management would be increasingly simple due to the full user support and management


Example 1

Result• The organization realized instant savings by moving to RapidScale’s

CloudMail multi-tenant environment

• They were able to upgrade to Exchange 2013

• RapidScale managed their entire environment

• RapidScale supports user integration and management

• RapidScale was able to conduct a smooth transition from the old Exchange provider to the multi-tenant platform without any issues or data loss



Example 2CloudDesktop/ CloudServer/ CloudRecovery/ CloudMail

Dedicated

Example 2

Dedicated Solution

• Industry

• Healthcare

• Location

• Across the US

• Number of Employees

• 250+


• As new practices were acquired, the organization had to resize its current infrastructure

• Wanted dynamic solution to expand and deploy quickly

• Wanted to know what OpEx would cost every time a new office was added


Example 2

Presented Solution• RapidScale was asked to evaluate the environment and build a road map to

a unified infrastructure built for future expansion. After evaluating, RapidScale compartmentalized the infrastructure into five parts: email, IaaS, failover, virtual desktops and policies/procedures.

• RapidScale upgraded their email to CloudMail (Exchange 2013) and put in a migration plan for the 250+ employees. After the email migration, we mapped a plan for a migration of the infrastructure to our CloudServerproduct with CloudDesktop (Virtual Desktop).

• RapidScale then worked with their IT team to identify which applications and servers needed high availability for CloudRecovery with Failover.

• We built out a replication environment in a secondary data center. Once we stood up the new environment, RapidScale help build out new policies and procedures going forward so future acquisitions would go smooth.


Example 2

Result• The customer can now take advantage of a scalable environment for future

acquisitions

• A stable environment with failover

• IT team knows exact cost of each new employee coming on board

• Able to make quicker decisions

• Ability to scale the business for inorganic growth



Example 3

Managed Solution

Example 3

Managed Solution

• Industry

• Healthcare

• Location

• Florida

• Size

• Head Office + 12 branches


• Needed higher level of security

• Needed a technology refresh

• Lacked advanced engineering skill sets

• Company Help Desk solution was in-house and needed to be outsourced

• Lacked true management and tracking system

• Users were not receiving quick, efficient or reliable service


Example 3

Presented Solution• RapidScale worked closely with the COO and IT team to develop a plan for

transitioning their services to RapidScale and setting up a teaming approach to support the end users.

• Implemented their helpdesk solution, which enabled them to have a single point of integration for all support issues. All incoming calls were handled with a defined process, issues were tracked, and on-site resources were dispatched to address desktop issues.

• RapidScale also provided the hospice with an IT resource and system for administration of all IT hardware acquisitions.


Example 3

Result• RapidScale was tasked with developing a process in order to operate IT

efficiently and effectively

• RapidScale worked closely with their COO and IT team to develop plan for transitioning services and support end users

• Help Desk solution was implemented, enabling them to have single point of integration for support issues

• All incoming calls handled with defined process, issues were tracked, on-site resources were dispatched to address desktop issues

• Received IT resources and system for administration of all IT hardware acquisitions

• Streamlined order management, trouble ticketing and support system for end users



Example 4

Unmanaged Solution

Example 4

Unmanaged Solution• Industry

• Healthcare

• Location

• Texas

• Size

• 700 Users


• Up for a hardware refresh, but needed to decide on spending the multi-million dollar CapEx costs

• Worried about continuous uptime

• HIPAA compliance made it more difficult to keep up security measures

• Required quick scalability in order to keep up with turnover and new hire across the organization

• Needed a simple way to manage licenses


Example 4

Presented Solution• RapidScale presented the organization with an full Desktop as a Service

solution including the ability to manage their applications and licensing

• Their IT team took over all the end user support and management

• The Director of IT has full access to manage the licensing within their DaaSsolution so they can easily deploy new users or new applications


Example 4

Result• As a result, the organization was able to eliminate the need to purchase a

large CapEx by moving to the cloud

• They were able to keep their same capabilities for users without keeping the costs

• Their internal support team handles all of their end user support issues, however, RapidScale is still an escalation point

• They also eliminated infrastructure maintenance and troubleshooting since RapidScale includes all back-end upkeep


RapidScale100 Pacifica Suite 100

Irvine, CA 92618

Sales: (866) 371-1355Support: (866) 686-0328

www.rapidscale.net


january 2015 webinar - wins and successes from 2014

Technology