january 3 – 5, 2019 hilton university of houston … · 4:30friday, january 4 6 – 8 p.m....

JANUARY 3 – 5, 2019

HILTON UNIVERSITY OF HOUSTONHOUSTON, TEXAS

TABLE OF CONTENTSSchedule At-a-Glance

Welcome Message from the Founder

Welcome Message from the Planning & Paper Chairs

Our Keynote Speaker: Rob Palleschi of G6 Hospitality

Graduate Conference Panels

Conference Track Chairs

Conference Awards

Conference Schedule

Friday, January 4

Saturday, January 5

Our Sponsors

Map of Session Locations

SCHEDULE AT-A-GLANCETHURSDAY, JANUARY 3

8:30 a.m. – 5 p.m. Pre-Conference CHIA Certificate Program by STR ROOM 247

12 – 5 p.m. Registration Open HOTEL LOBBY

2 – 5 p.m. Basic Mistakes Made by Hospitality Researchers ROOM S104

FRIDAY, JANUARY 4

7 a.m. – 6 p.m. Registration Open HOTEL LOBBY

7 – 8 a.m. Continental Breakfast SHAMROCK BALLROOM

8:30 – 9:45 a.m. Dean/Directors’ Meeting ROOM 247

10 – 10:45 a.m. Opening Welcome Session/Keynote Speaker CONRAD HILTON GRAND BALLROOM

11 a.m. – 12:15 p.m. Session I (concurrent sessions) ROOMS 180, S104, S116, S125, S131

11 a.m. – 12:15 p.m. Hospitality and Marketing Business Simulations in the Classroom by Knowledge Matters ROOM 247

12:15 – 1:15 p.m. Lunch CONRAD HILTON GRAND BALLROOM

1:15 – 2:15 p.m. General Session I CONRAD HILTON GRAND BALLROOM

2:30 – 3:45 p.m. Session II (concurrent sessions) ROOMS 180, 247, S104, S116, S125, S131

3:45 – 4 p.m. Refreshment Break SHAMROCK BALLROOM

4 – 4:45 p.m. Poster Session A SHAMROCK BALLROOM

4 – 6 p.m. STR CHIA Certificate Exam ROOM S260/BLUE LAB

4:45 – 6 p.m. Session III (concurrent sessions) ROOMS 180, 247, S104, S116, S125, S131 »

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FRIDAY, JANUARY 4

6 – 8 p.m. Sponsoring Schools Fair & Career Fair WALDORF-ASTORIA BALLROOM

8 – 9 p.m. Hospitality Suite for Sponsors FRED PARKS BOARDROOM

SATURDAY, JANUARY 5

7 a.m. – 7 p.m. Registration Open HOTEL LOBBY

7 – 8 a.m. Continental Breakfast SHAMROCK BALLROOM

7 – 8 a.m. IJCHM + JHTI Session ROOM 247

8 – 9:15 a.m. Session IV (concurrent sessions) ROOMS 180, 181, 249, S104, S116, S125, S131

9:15 – 10 a.m. Poster Session B SHAMROCK BALLROOM

10 – 10:15 a.m. Refreshment Break SHAMROCK BALLROOM

10:15 – 11:15 a.m. General Session II CONRAD HILTON GRAND BALLROOM

11:15 a.m. – 12 p.m. Poster Session C SHAMROCK BALLROOM

12 – 1 p.m. Lunch CONRAD HILTON GRAND BALLROOM

1 – 2:15 p.m. Session V (concurrent sessions) ROOMS 180, 181, 249, S104, S116, S125, S131

2:15 – 3 p.m. Poster Session D SHAMROCK BALLROOM

2:15 p.m. – 3 p.m. Training Reviewers to Review Papers ROOM 247

3 – 3:15 p.m. Refreshment Break SHAMROCK BALLROOM

3:15 – 4:30 p.m. Session VI (concurrent sessions) ROOMS 180, 181, 247, S104, S116, S125, S131

4:30 – 4:45 p.m. Refreshment Break SHAMROCK BALLROOM

4:45 – 6 p.m. Session VII (concurrent sessions) ROOMS 180, 181, S104, S116, S125, S131

6 – 7 p.m. Planning Meeting for Sponsors ROOM 247

7 – 9 p.m. Awards Dinner CONRAD HILTON GRAND BALLROOM

9 – 10 p.m. Hospitality Suite for Sponsors FRED PARKS BOARDROOM

SUNDAY, JANUARY 6

9 a.m. – 5 p.m. CAHTA Workshop by STR ROOM 247

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WELCOME MESSAGE FROM THE FOUNDER

Welcome to the 24th Annual Graduate Education and Graduate

Students Research Conference in Hospitality and Tourism!

The Conference was founded in 1996 with four specific objectives: (1) providing a

platform for exchange of cutting-edge research in the field of hospitality and tourism;

(2) fostering healthy research culture in the field of hospitality and tourism; (3)

providing a forum for networking among and between graduate students and faculty

members in hospitality and tourism; and (4) serving as a career mart for graduate

students who are completing their terminal degrees. Over the past 24 years, the

Conference has developed into an important research and networking forum for

graduate students and faculty in hospitality and tourism.

The Graduate Conference is administered by a Standing Committee chaired by

myself as the Founding Chairman. Members of the Standing Committee consist of

representatives from all sponsoring institutions that are responsible for soliciting and

selecting the destination of the Conference each year. I am grateful to the following

institutions that have hosted the Conference during the past 24 years.

1st Conference in 1996, in Houston, hosted by University of Houston

2nd Conference in 1997, in Las Vegas, hosted by University of Nevada, Las Vegas

3rd Conference in 1998, in Houston, hosted by University of Houston

4th Conference in 1999, in Las Vegas, hosted by Kansas State University

5th Conference in 2000, in Houston, hosted by University of Houston

6th Conference in 2001, in Atlanta, hosted by Georgia State University


8th Conference in 2003, in Las Vegas, hosted by Oklahoma State University


10th Conference in 2005, in Myrtle Beach, hosted by Purdue University and the

University of South Carolina

11th Conference in 2006, in Seattle, hosted by Washington State University


13th Conference in 2008, in Orlando, hosted by University of Central Florida

14th Conference in 2009, in Las Vegas, hosted by University of Nevada, Las Vegas

I wish also to thank our sponsors and partners for their generous support. As the

Founding Chairman of the Conference, I look forward to the role the Annual Graduate

Conference will continue to play in promoting academic and research exchange, and

furthering the research development in our field of hospitality and tourism.

May I wish you all a successful and rewarding Conference.

Professor Kaye ChonFounding Chairman

and

Dean and Chair Professor

Walter Kwok Foundation Professor in International Hospitality Management

School of Hotel and Tourism Management

The Hong Kong Polytechnic University

15th Conference in 2010, in Washington D.C., hosted by The Pennsylvania State University

and Virginia Tech

16th Conference in 2011, in Houston, hosted by University of Houston and The Hong Kong

Polytechnic University

17th Conference in 2012, in Auburn, hosted by Auburn University

18th Conference in 2013, in Seattle, hosted by Washington State University



20th Conference in 2015, in Tampa, hosted by University of South Florida

21st Conference in 2016, in Philadelphia, hosted by Temple University

22nd Conference in 2017, in Houston, hosted by University of Houston and The Hong Kong


23rd Conference in 2018, in Fort Worth, hosted by Texas Tech University and Iowa State

University



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January 3, 2019

A warm Texas welcome to the 24th Annual Graduate Education and Graduate Student

Research Conference in Hospitality and Tourism! We are honored to host this wonderful

event at the University of Houston Conrad N. Hilton College of Hotel and Restaurant

Management and are pleased to once again be partnering with our colleagues from

The Hong Kong Polytechnic University.

With the vision of our Founding Chair, Professor Kaye Chon, this Conference has been

tremendously successful in sharing knowledge among graduate/undergraduate honor

students and faculty from around the world. Many of the former student attendees

who have participated in this rigorous – and friendly spirited – event return as our

colleagues and have come full circle to bring their own graduate students to this

experience. It’s rewarding to see!

Before things get started, we would like to take this opportunity to thank all of the

academic and corporate sponsors for making this Conference possible. We would also

like to extend our gratitude to the Paper Review Committee and panel members.

Finally, we wish to express our special thanks to all of the graduate and undergraduate

student researchers who will present at this Conference. We trust that you will enjoy

this opportunity to network and prepare yourself to become hospitality/tourism

educators.

If you have any specific questions or needs during the next three days, please don’t

hesitate to ask. We are here to assist you in any way we can.

Congratulations to all of the presenters and have a terrific conference!

Yoon Koh, Ph.D.

Planning Committee Co-Chairs Paper Review Committee Chair

Rob Palleschi Chief Executive Officer G6 Hospitality

Rob Palleschi is the chief executive officer of G6 Hospitality, the parent company of

the iconic brands Motel 6 and Studio 6. He joined G6 Hospitality in February 2017 as

the new chief development officer. In this role, Rob was responsible for leading the

strategic growth of the enterprise’s franchise development group, driving forward

business partnerships, and identifying ways to best leverage the company’s successful

domestic platform with international growth. He successfully led G6 through year-

over-year growth within franchising and also expansion into India.

A seasoned leader with more than 30 years of experience in the hospitality and food

& beverage industries, Rob has a proven track record of successfully developing and

executing global strategies that focus on revenue growth, product quality and guest

experience. Prior to G6 Hospitality, he served as the chief executive officer of TGI

Fridays and spent 12 years at Hilton Worldwide as global head of full-service brands

where he was responsible for global growth and brand performance for Hilton,

DoubleTree, and Curio by Hilton brands.

A graduate of Johnson & Wales University, Rob is actively involved in key industry

organizations, including the Asian American Hotel Owners Association (AAHOA) and

the American Hotel & Lodging Association (AHLA).

OUR KEYNOTE SPEAKER

Juan M. Madera, Ph.D. Dan Wang, Ph.D.

WELCOME MESSAGE FROM THE PLANNING & PAPER CHAIRS

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FRIDAY, JANUARY 4

1:15 to 2:15 p.m. General Session I CONRAD HILTON GRAND BALLROOM

A session with three editors: TED Talks about “Top 3 Do’s and Don’ts” and other discussions on research and publication.

MODERATOR: Ki-Joon Back, Ph.D. Associate Dean for Research & Graduate Studies University of Houston

PANELISTS

Kaye Chon, Ph.D. Editor-in-Chief of the Journal of Travel and Tourism Marketing Editor-in-Chief of the Asia Pacific Journal of Tourism Research

Fevzi Okumus, Ph.D. Editor-in-Chief of the International Journal of Contemporary Hospitality Management Editor-in-Chief of the Journal of Hospitality and Tourism Insights

Bruce Tracey, Ph.D. Editor-in-Chief of Cornell Hospitality Quarterly

SATURDAY, JANUARY 5

10:15 to 11:15 a.m. General Session II CONRAD HILTON GRAND BALLROOM

Learning from emerging global hospitality educators. TED Talks about “Transitioning from a PhD Student to a Faculty Member” followed by discussions and Q&A.

MODERATOR: Yoon Koh, Ph.D. Associate Professor University of Houston

PANELISTS

Amanda Belarmino, Ph.D. – Assistant Professor, University of Nevada, Las Vegas

Aileen Fan, Ph.D. – Assistant Professor, Purdue University

Ksenia Krillova, Ph.D. – Assistant Professor, The Hong Kong Polytechnic University

Kevin So, Ph.D. – Assistant Professor, University of South Carolina

GRADUATE CONFERENCE PANELS

CONFERENCE TRACK CHAIRS

TRACK CHAIRPERSON AFFILIATION

Consumer Behavior, Hospitality

Dr. WooMi Jo University of Guelph

Consumer Behavior, Tourism

Dr. Mathilda Van NiekerkUniversity of Central Florida

Education Dr. Nicholas Thomas DePaul University

Finance & Economics Dr. Agnes DeFranco University of Houston

Human Resources & Leadership

Dr. Jenny Kim Washington State University

Lodging Dr. David KwunUniversity of Central Florida

Marketing Dr. Wan Yang Cal Poly Pomona

Restaurant & Food Service Dr. Junehee Kwon Kansas State University

Technology Dr. Thomas Schrier Iowa State University

Tourism & Sustainability Dr. Vincent TungThe Hong Kong Polytechnic University

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CONFERENCE AWARDSFOUNDER’S AWARD

In January 2005 at the 10th anniversary conference held in Myrtle Beach, South Carolina,

the co-hosts of the conference – Purdue University and the University of South Carolina

– presented an award to Professor Kaye Chon, Founding Chairman of the Conference, in

recognition of his vision in creating the Conference and for his contributions to graduate

students’ research and scholarship in hospitality and tourism. Subsequently, the Founder’s

Award was formally created in the name of and in honor of Professor Chon. Each year, the

award recognizes one world-class scholar in the field of hospitality and tourism for his or

her significant contributions in research, scholarship and development of graduate

programs/students.

Past Recipients of the Founder’s Award:

2005 – Professor Kaye Chon, The Hong Kong Polytechnic University

2006 – Professor Michael D. Olsen, Virginia Tech

2007 – Professor John Bowen, University of Houston

2008 – Professor Abraham Pizam, University of Central Florida

2009 – Professor Carol Shanklin, Kansas State University

2010 – Professor Anna Mattila, The Pennsylvania State University

2011 – Professor Bob Bosselman, Iowa State University

2012 – Professor Hailin Qu, Oklahoma State University

2013 – Professor Terry Umbreit, Washington State University

2014 – Professor Barbara Almanza, Purdue University

2015 – Professor Muzaffer Uysal, Virginia Tech

2016 – Professor Richard Perdue, Virginia Tech

2017 – Professor James Busser, University of Nevada, Las Vegas

2018 – Professor Dennis Reynolds, University of Houston

2019 – To be announced

THE UNIVERSITY OF DELAWARE MICHAEL D. OLSEN RESEARCH ACHIEVEMENT AWARD

This award is given to honor the accomplishments of Dr. Michael D. Olsen, professor

at Virginia Tech and the Wise Executive-in-Residence at the University of Delaware.

Dr. Olsen has distinguished himself by his research and publishing in the area of

strategy and hospitality management, as well as by mentoring Virginia Tech students

and supporting the professional growth of young scholars around the world. The award

recognizes scholars who have concentrated in hospitality to a higher level. Each recipient’s

work represents serious scientific endeavors that go beyond descriptive inquiry and

enter into the scientific realm of new knowledge contribution. Past award winners

have conducted focused, high-quality research in hospitality and are known for their

commitment to graduate education and mentoring.

BEST PAPER AWARDS

Asia Pacific Journal of Tourism Research (APJTR)

Journal of Travel and Tourism Marketing ( JTTM)

Journal of Hospitality and Tourism Technology ( JHTT)

International Journal of Contemporary Hospitality Management (IJCHM)

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CONFERENCE SCHEDULEFRIDAY, JANUARY 4

PAPER PRESENTATIONS 1 – 11 a.m. to 12:15 p.m.CONSUMER BEHAVIOR, HOSPITALITY (ROOM 180)

MODERATOR: Dr. Miyoung Jeong, University of South Carolina

#21 The Impact of Avatar Profile Design on Source Credibility and Online Community Engagement Elizabeth A. Whalen, University of Houston; John T. Bowen, University of Houston

#8 Less Is More? The Effects of Repetition of Visual Design Elements in Food Advertising

Jinha Lee, The University of Tennessee, Knoxville; and Heejin Lim, The University of Tennessee, Knoxville

#207 Anthropomorphic Cues on SNSs and the Effects on Customers Heewon Kim, Purdue University; Soocheong Shawn Jang, Purdue University

CONSUMER BEHAVIOR, TOURISM (ROOM S104)

MODERATOR: Dr. Carl A. Boger Jr., University of Houston

#38 Factors Creating Urgency for Online Travel Purchase Decisions Eun Joo Kim, University of Nevada, Las Vegas; Choongbeom Choi, University of Nevada, Las Vegas; Sarah Tanford, University of Nevada, Las Vegas

#74 Social Media and Self-Congruity in Wedding Destination Selection Moderated by First or Subsequent Marriage Marisa Ritter, University of Houston; Carl A. Boger Jr., University of Houston

#75 Examining Tourist Non-Purchase Intention of Peer-To-Peer Accommodation: Impeding Factors and Perceived Risks Ho-Young Lee, Texas Tech University; Pei Zhang, University of Kentucky; Jingxue Yuan, Texas Tech University

HUMAN RESOURCES & LEADERSHIP (ROOM S116)

MODERATOR: Dr. Annette Kang, Virginia Tech

#72 Empathy and Customer Compensation: Whose Fault Is It Anyway? Lindsey Lee, University of Houston; Juan M. Madera, University of Houston

#179 An Exploratory Study: The Willingness of Front-Of-House Employees to Use Technology in A Casual Dining Environment Michael Pittman, Purdue University; Stephen Leitch, Purdue University

#188 Is Customer Citizenship Behavior the Secret Sauce for Fostering Employee Citizenship Behavior Toward Customers? Misun Kim, Kansas State University; Jichul Jang, Kansas State University

MARKETING (ROOM S125)

MODERATOR: Dr. David Cardenas, University of South Carolina

#116 Personality Congruence Among Brands, Recruiters, and Applicants: Internal Brand Management during The Anticipatory Socialization Process Yeonjung Kang, University of Houston; Tiffany Legendre, University of Houston

#225 Understanding The Long-Term Effects of Advertising Expenditures Rui Qi, University of South Carolina; Xichen Mou, University of South Carolina; David Cardenas, University of South Carolina

#176 Too Much Information! Optimizing Hotel Websites to Maximize Booking Intentions Marco W.W. Nutta, University of Central Florida; Robin M. Back, University of Central Florida; Diego Bufquin, University of Central Florida; Jeong-Yeol Park, University of Central Florida

LODGING MANAGEMENT & SERVICE QUALITY (ROOM S131)

MODERATOR: Dr. JéAnna Abbott, University of Houston

#175 Second-Hand Service Failures and Their Impact on Guests’ Intention to Revenge Karima Lanfranco, University of Central Florida; Jeong-Yeol Park, University of Central Florida; Fevzi Okumus, University of Central Florida; Diego Bufquin, University of Central Florida

#203 Personal Values and Their Impact on Hospiquality and Customer Satisfaction Shaniel Bernard, Auburn University; Srikanth Beldona, University of Delaware; John Micklos, University of Delaware

#264 Assessment of Physical Workload, Ergonomic Problems and Prevalence of Pain Among Low Wage Hotel Housekeepers in Orlando Rachel Mammen, Texas Tech University; Sevil Sonmez, University of Central Florida; Alan Fyall, University of Central Florida; Denver Severt, University of Central Florida; Jessica Yuan, Texas Tech University

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GENERAL SESSION I (CONRAD HILTON GRAND BALLROOM) – 1:25 to 2:15 p.m. A session with three editors: TED Talks about “Top 3 Do’s and Don’ts” and other discussions on research and publication.

MODERATOR: Ki-Joon Back, Ph.D. Associate Dean for Research & Graduate Studies University of Houston

PANELISTS

Kaye Chon, Ph.D. Editor-in-Chief of the Journal of Travel and Tourism Marketing Editor-in-Chief of the Asia Pacific Journal of Tourism Research

Fevzi Okumus, Ph.D. Editor-in-Chief of the International Journal of Contemporary Hospitality Management Editor-in-Chief of the Journal of Hospitality and Tourism Insights

Bruce Tracey, Ph.D. Editor-in-Chief of Cornell Hospitality Quarterly

PAPER PRESENTATIONS 2 – 2:30 to 3:45 p.m.CONSUMER BEHAVIOR, HOSPITALITY (ROOM 180)

MODERATOR: Dr. Billy Bai, University of Nevada, Las Vegas

#87 “How May I Help You?” Says A Robot: Language Style Expectancy and Service Agent Type Sungwoo Choi, The Pennsylvania State University; Stephanie Liu, The Ohio State University; Anna Mattila, The Pennsylvania State University

#102 The Lodging Shared Economy Experience: Scale Development and Validation Jing Li, University of South Carolina; Simon Hudson, University of South Carolina; Kevin So, University of South Carolina

#103 The Effect of Nature Immersion on the Pro-Environmental Intention: The Mediating Role of Self-Control Jookyung Kwon, University of Houston; Tiffany Legendre, University of Houston; Carl A. Boger Jr., University of Houston

CONSUMER BEHAVIOR, HOSPITALITY (ROOM 247)

MODERATOR: Dr. Junehee Kwon, Kansas State University

#143 Are Your Eyes Bigger Than Your Stomach? The Impact of Trayless University Dining Implementation on Customers’ Food Selection, Consumption, Waste Behavior and Satisfaction Wenhao Zhang, Kansas State University; Junehee Kwon, Kansas State University

#148 Time to Rethink Brand Loyalty and Bring in Brand Love: Developing and Validating Hospitality Brand Love Scale Min Jung Shin, University of Houston; Ki-Joon Back, University of Houston

#155 Corporate Social Responsibility on Social Media: CSR Strategies and User Engagement Minseong Kim, University of Florida; Svetlana Stepchenkova, University of Florida

FINANCE & ECONOMICS (ROOM S104)

MODERATOR: Dr. Agnes L. DeFranco, University of Houston

#226 When Overpaid CEO Meets Vigilant Board: What About Managerial Risk-Taking? Bora Kim, The Pennsylvania State University; Seoki Lee, The Pennsylvania State University; Phil Jolly, The Pennsylvania State University

#250 Multi-Unit Ownership and Market Power: A Study of the Lodging Industry in Texas Jung Koh, University of Massachusetts, Amherst; Christian Rojas, University of Massachusetts, Amherst

#265 The Impact of Board of Director Interlocks on Corporate Social Responsibility Performance in the US Restaurant Industry Yue Teng-Vaughan, University of Houston; Yoon Koh, University of Houston

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MODERATOR: Dr. James Arthur Williams, University of Tennessee, Knoxville

#23 Effects of Diversity Management on Hospitality Industry Employees Trishna Mistry, University of Central Florida; Fevzi Okumus, University of Central Florida

#43 The Glass Ceiling in The Restaurant Industry: Understanding Barriers to Gender Equality Michelle Russen, Riverhouse Reef & Grill; Luana Nanu, University of South Florida Sarasota-Manatee; Cihan Cobanoglu, University of South Florida Sarasota-Manatee

#57 Event Managers’ Fashion Leadership: A Social Learning Theory Perspective On Event Employee Behaviors Courtney Troxtel, University of Arkansas; Yao-Chin Wang, University of Arkansas; Dede Hamm, University of Arkansas and Iowa State University

IT ADOPTION & APPLICATION (ROOM S125)

MODERATOR: Dr. Jaewook Kim, University of Houston

#192 Exploring Cultural Difference in Online Review: Text Mining of Hotel Booking Websites Yejin Lee, University of Missouri; Dae-Young Kim, University of Missouri

#220 Exploring Hotel Guests’ Preferences for Traits of Voice-Enabled AI Jun Jin, University of Nevada, Las Vegas; Saeed Hasanzadeh Vayghan, University of Nevada, Las Vegas; Mehmet Erdem, University of Nevada, Las Vegas

#247 Cheerleader Effect: Is a Group of Dish Photos on Social Media More Attractive than Individuals? Xingbao Hu, Temple University; Yang Yang, Temple University

TOURISM & SUSTAINABILITY (ROOM S131)

MODERATOR: Dr. Mathilda van Niekerk, University of Central Florida

#125 Features of Gastro-clusters and Gastro-anchors Significant to Sustainable Gastro-tourism Destination Development or Expansion Helena A. Williams, Texas Tech University; Matthew J. Bauman, Texas Tech University; Jessica Jingxue Yuan, Texas Tech University; Natalia Velikova, Texas Tech University

#157 Tourism in Georgia - Time for A Legislative Overhaul Lali Odosashvili, University of Delaware; Srikanth Beldona, University of Delaware

#202 Are US Cities Using Event Tourism to Support Their Localities? Meghan Beardsley, Virginia Tech; Mathilda van Niekerk, University of Central Florida

POSTER SESSION 1 (SHAMROCK BALLROOM) – 3:45 to 4:30 p.m.CONSUMER BEHAVIOR, HOSPITALITY

#218 The Relationship Between Queuing Techniques and Wait Times On Guest Experience in Theme Park Attractions William Zanetti, University of Central Florida; Murat Hancer, University of Central Florida

#221 Understanding Food Truck Customers: Selection Attributes and Customer Segmentation Hayeon Hailey Choi, The University of Mississippi; Hyun-Woo David Joung, The University of Mississippi; Eun-Kyong Cindy Choi, The University of Mississippi

#227 Global Beer Trends: The Case of China Matthew J. Bauman, Texas Tech University; Helena A. Williams, Texas Tech University; Jessica Yuan, Texas Tech University

#239 Building Customers’ Pro-Company Behavior Through Brand Page Engagement Behaviors Jahyun Song, Oklahoma State University; Hailin Qu, Oklahoma State University; Hyunjung Kim, Daegu University

#240 Role of Value Co-Creation Behavior between Engagement and Involvement and Hotel Loyalty Program Member Satisfaction: Moderating Effect of Company Support Jiayin Liu, University of Guelph; Woomi Jo, University of Guelph

#261 The Impact of Service Quality and Customer Satisfaction on Behavioral Intention in Mongolian Hospitality Industry Minji Kim, University of Nevada, Las Vegas; Seung Woo Lee, Sangmyung University; Hyelin Kim, University of Nevada, Las Vegas

#267 Effects of Perceived Medical Service Experience Quality on Patient Satisfaction and Word-of-Mouth: The Roles of Patient Engagement Dahee Hyun, University of Houston; Ki-Joon Back, University of Houston

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CONSUMER BEHAVIOR, TOURISM

#58 Effect of Consumer Innovativeness on Perceived Risk and Purchase Intention in Transaction of Online Travel Agencies: The Moderating Role of Consumer Knowledge Jin Yong Kim, Hanyang University; Eunbi Oh, Hanyang University; Youn-Taek Lee, Hanyang University

#76 Measuring the Guest Satisfaction on Theme Park Queue Line Alternatives Michael Wotherspoon, University of Central Florida

#84 Tourists’ Destination Selection: A Study of Analysing Factors Impacting Chinese Outbound Tourists’ Purchase Decision-Making toward Southeast Asia Dimin Wang, Texas Tech University; Danny Choi, Texas Tech University

MARKETING

#27 The Effects of Celebrity Endorsement on Hospitality Brand Equity: Evidence from Generation Y Yilei Guo, Northwestern University; Linda Woo, The Hong Kong Polytechnic University

#106 The Impact of The 4 Dimensions of Complaining Efforts on Hotel Revisit Intentions Talal Abuhulaibah, Oklahoma State University; Lisa Slevitch, Oklahoma State University

#138 The Effect of Hotel Lobby Design on Customer Delight among Different Generations Luana Nanu, University of South Florida Sarasota-Manatee; Faizan Ali, University of South Florida Sarasota-Manatee

#185 Hotel Online Upselling: A Comparison of Rational and Emotional Appeals of Online AND Offline Upselling Messages Jeongyeon Jennie Ahn, The University of Mississippi; Eun-Kyong Cindy Choi, The University of Mississippi

RESTAURANT & FOOD SERVICE

#16 Study Abroad Programs: Does It Influence Students’ Acceptance of Food? Yoonah Kim, Auburn University; Yee Ming Lee, Auburn University

#26 Using “Hypocrisy” Strategy to Improve Food Safety Practices in Restaurants Yidan Huang, University of Missouri; Pei Liu, University of Missouri

#30 Food Waste Generation and Prevention: A Case Study in Campus Dining Hsiangting Chen, The University of Alabama; Bethany Brendlinger, The University of Alabama

TOURISM & SUSTAINABILITY

#14 Opioid Abuse and its effect on Tourism in the State of Arkansas Clarissa Mason, University of Arkansas; Josephine Reardon, University of Arkansas; Kelly Way, University of Arkansas; Dylan Martinez, University of Arkansas

#46 Developing the Town of Tanay as the “Adventure Capital of CALABARZON” Ashley Calajate, Southville International School and Colleges; Jasper Jenrick Urtal, Southville International School and Colleges

#55 The Interconnecting Sphere: Historical and Modern Sustainable Practices in Native American Resorts Marcella Steinmeyer, Oklahoma State University

#61 An Analysis on the International Cooperation Policy Network of Local Tourism Festival using Social Network Analysis Nayoung Song, Hanyang University; Taehyung Kim, Hanyang University; Youn-Taek Lee, Hanyang University

#62 Developing Cagbalete Island as a Haven for Wanderers through Ecotourism Youngsun Kim, Southville International School and Colleges; Simarjit Bal, Southville International School and Colleges; Jamile Bobis, Southville International School and Colleges

HUMAN RESOURCES & LEADERSHIP

#15 Experience Sampling Study of Hotel Employees’ Subjective Well-Being: The Job Demands-Resources Approach Xiaolin Shi, Purdue University; Susan Gordon, Purdue University

#29 A Glimpse of Employer Brand Through Glassdoor Patty Coaley, Pepperdine University

#53 Substance Abuse in the Hospitality Industry: Does Poor Job Satisfaction and Ease of Access Lead to Abuse? Jackson Babb, The University of Memphis; Eduardo Rengel, The University of Memphis; Donghee Kim, The University of Memphis

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IT ADOPTION & APPLICATION

#33 The Effects of Service Robots On Guests’ Attitudes and Their Adoption Behavior in The Hotel Industry Hyejo Shin, University of South Carolina; Miyoung Jeong, University of South Carolina

#40 Investigating Tourists’ Mobile Application Resistant Behaviors: An Application of Innovation Resistance Theory Seung Jeon, Iowa State University; Sojung Lee, Iowa State University

#66 Conference Mobile Applications: Participant Acceptance and The Correlation with Overall Event Satisfaction Sea Talantis, The University of Alabama; Yeon Ho Shin, The University of Alabama; Kimberly Severt, The University of Alabama

FINANCE & ECONOMICS

#51 In The Pursuit of an Optimal Crowdfunding Campaign Gabriela Lelo de Larrea, University of Central Florida; Mehmet Altin, University of Central Florida

#65 The Effects of IT Expenses on Convention Hotel Performance in the U.S. Laura Resco, University of Houston; Agnes L. DeFranco, University of Houston; Arlene Ramirez, University of Houston

LODGING MANAGEMENT & SERVICE QUALITY

#69 Effects of Japanese (style) Ryokan Attributes on Perceived Values and Purchase Intention Ryuichi Karakawa, University of Central Florida; David Kwun, University of Central Florida; Tadayuki Hara, University of Central Florida; Juhee Kang, University of Central Florida

#104 The Moderating Role of Brand Type: Does Chain Affiliation Boost Hotel Guests Satisfaction? Yanjun Cai, University of Houston; Agnes L. DeFranco, University of Houston; Minwoo Lee, University of Houston

PAPER PRESENTATIONS 3 – 4:45 to 6 p.m.CONSUMER BEHAVIOR, HOSPITALITY (ROOM 180)

MODERATOR: Dr. Jason Draper, University of Houston

#97 Why Is One Review Order Better than Others? From Motive Inferences to Attitudes Feier Chen, The Pennsylvania State University; Anna S. Mattila, The Pennsylvania State University

#89 Service Failure in Peer-to-Peer Accommodation: Mining Evidence of Negative Experiences Yujia Chen, University of Surrey; Iis Tussyadiah, University of Surrey; Alkmini Gkritzali, University of Surrey


MODERATOR: Dr. Soon-Ho Kim, Georgia State University

#166 What Is in The Mind of the Green Restaurant Customers? An Application of Category-Based Perspective in a Green Restaurant Image Eunhye Park, Kansas State University; Bongsug Chae, Kansas State University; Junehee Kwon, Kansas State University

#169 Can Menu Information about Local Food Enhance Customers’ Trust in a Restaurant? Investigating the Mediating Effect of Corporate Social Responsibility Kiyan Shafieizadeh, Oklahoma State University; Willie Tao, Oklahoma State University

#171 AirBnB Safety and Security - Travelers’ Perception Saba Salehi-Esfahani, University of Central Florida; Youcheng Wang, University of Central Florida

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MODERATOR: Dr. Amanda Belarmino, University of Nevada, Las Vegas

#60 Conceptual Framework for Robot Adoption by Hotels Chun Liu, The Hong Kong Polytechnic University; Kam Hung, The Hong Kong Polytechnic University

#137 Expert Power of Social Media Platforms: Examining the Effects of Experience and Specialization Fuad Mehraliyev, The Hong Kong Polytechnic University; Youngjoon Choi, The Hong Kong Polytechnic University; Brian King, The Hong Kong Polytechnic University

#153 Documenting the Presence and Influence of IT in Hospitality Revenue Management Research Tevfik Demirciftci, University of Nevada, Las Vegas; Ismail Kizilirmak, Istanbul University; Gurel Cetin, Istanbul University


MODERATOR: Dr. Jean Hertzman, New Mexico State University

#34 What Is in an Advance-Purchase Discount? An Analysis Based on Stock Option Pricing Model and Consumer-Market Factors Haejin Kim, Purdue University; Hugo Tang, Purdue University

#59 Nonverbal Communication in Hospitality: At The Intersection of Gender and Religion Mohammad Shahidul Islam, The Hong Kong Polytechnic University; Ksenia Kirillova, The Hong Kong Polytechnic University

#78 Identifying Themes of Airbnb Users’ Experiences and Differences by Regions and Prices: A Comparative Analysis of 22 U.S. Cities Chuhan Renee Wang, University of South Carolina; Miyoung Jeong, University of South Carolina

RESTAURANT & FOOD SERVICE (ROOM S125)

MODERATOR: Dr. Sujata Sirsat, University of Houston

#133 Roles of Organizational Identification and Disidentification on Intention to Stay Using the Dual Factor Approach So Hee Park, University of Houston; Ki-Joon Back, University of Houston

#140 Understanding Customers’ Interactive Self-Service Technology Use in Restaurants: An Investigation of Moderating Role of Types of Restaurants Yang Xu, Iowa State University; Eunha Jeong, Iowa State University; Ahmed Baiomy, Helwan University

#158 When Unpleasant Taste Feels Nutritious: The Effects of Clean Labeling on Consumer Food Perceptions Chloe Cho, The Pennsylvania State University; Anna Mattila, The Pennsylvania State University


MODERATOR: Dr. Scott Taylor Jr., University of Houston

#73 Reconciling the Honesty of Customer Complaint Behavior: The Effect of the Presence of Others Dan Jin, University of South Carolina; Robin B. DiPietro, University of South Carolina

#93 Consumer’s Preferences Among Low-Calorie Food Alternatives in Casual Dining Restaurants Xiaodi Sun, Purdue University; Barbara Almanza, Purdue University; Carl Behnke, Purdue University; Richard Ghiselli, Purdue University; Karen Byrd, Murray State University

#94 Leading by Example: A Three-Wave Sequential Mixed Method Food Safety Study Naiqing Lin, Kansas State University; Paola Paez, Kansas State University

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SATURDAY, JANUARY 5

IJCHM + JHTI SESSION – 7 to 8:15 a.m.Editorial Board, Reviewers and Authors Session (ROOM 247)

MODERATORS: Dr. Fevzi Okumus, Editor-in-Chief of IJCHM

Dr. Mathilda Van Niekerk, Managing Editor of IJCHM

You are cordially invited to join the International Journal of Contemporary Hospitality Management (IJCHM) and the Journal of Hospitality and Tourism Insights ( JHTI) meeting. Our current and future authors, reviewers and editorial board members are all invited. We will provide updates on both journals’ progress and answer questions. We will also cover how you can join the editorial boards of both journals.

PAPER PRESENTATIONS 4 – 8 to 9:15 a.m.CONSUMER BEHAVIOR, HOSPITALITY (ROOM 180)

MODERATOR: Dr. Jaewook Kim, University of Houston

#7 The Impact of Compassion on Customer Complaints in Online and Offline Environment Yoohee Hwang, The Pennsylvania State University; Anna Mattila, The Pennsylvania State University

#216 Sharing Dining Experiences on Social Network Sites: Examining the Sharer’s Perspective Somang Min, University of South Carolina; Kevin Kam Fung So, University of South Carolina

#131 Nonverbal Communication in Hotels: A New Way to Conceptualize Co-Creation of Experiences Mohammad Shahidul Islam, The Hong Kong Polytechnic University; Ksenia Kirillova, The Hong Kong Polytechnic University

CONSUMER BEHAVIOR, TOURISM (ROOM 181)

MODERATOR: Dr. Minwoo Lee, University of Houston

#111 Educating Visitors: Experiential Learning on Greenways Shiqin Zhang, The Hong Kong Polytechnic University; Eric Chan, The Hong Kong Polytechnic University

#190 Chinese Tourists’ Image of South Korea in Conflict: A Structural Analysis Lijuan Su, University of Florida; Xiangyi Dai, Capital Normal University; Svetlana Stepchenkova, University of Florida

#259 Exploring the Nature of Residents’ Quality of Life Perceptions and Attitudes toward a Recurring Sport Event over Time Zhe Ouyang, Washington State University; Dogan Gursoy, Washington State University; Kuan-Chou Chen, Hong Kong Baptist University

RESTAURANT & FOOD SERVICE (ROOM 249)

MODERATOR: Dr. Sujata Sirsat, University of Houston

#12 Using the Theory of Planned Behavior to Predict Food Safety Behavioral Intention: A Meta-Analysis Naiqing Lin, Kansas State University; Kevin R. Roberts, Kansas State University

#19 An Evaluation of College Students’ Healthy Food Consumption Behaviors Yidan Huang, University of Missouri; Pei Liu, University of Missouri

#47 Healthy Taste of High-status: Signaling Status at Restaurants Joongwon Shin, The Pennsylvania State University; Anna S. Mattila, The Pennsylvania State University


MODERATOR: Dr. Sean McGinley, Florida State University

#17 Why Do Employees Rebel? Understanding Organizational Rule-Breaking Behaviors in Hospitality Ankita Ghosh, University of Nevada, Las Vegas; Cass Shum, University of Nevada, Las Vegas

#186 Human Trafficking and the Hotel Industry: Measuring the Problem Awareness in U.S. Hotels Inneke Sarwono, Kansas State University; Junehee Kwon, Kansas State University; Nadia Shapkina, Kansas State University

#252 Uniform and Employee Behavior in The Service Industry Junsung Park, Washington State University; Hyun Jeong Kim, Washington State University

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MODERATOR: Dr. Jean Hertzman, New Mexico State University

#68 Explaining Residents’ Behavioral Intentions to Support Tourism Development in Izmir, Turkey through the Application of the Emotional Solidarity and The Theory of Planned Behavior Emrullah Erul, Texas A&M University; Kyle M. Woosnam, University of Georgia; Courtney Suess-Raeisinafchi, Texas A&M University

#99 CSR and Employees’ Well-being: The Mediating Role of Gratitude and Compassion at Work Renata F. Guzzo, University of Houston; Xingyu Wang, University of Houston; JéAnna Abbott, University of Houston

#130 A Strategic Framework to Address Socialization Crisis in Tourism Dori Davari, Purdue University; Liping Cai, Purdue University


MODERATOR: Dr. Scott Taylor Jr., University of Houston

#98 Keep On Truckin’: Evaluating Customers’ Satisfaction and Behavioral Intentions Regarding Branded and Independent Food Trucks Dan Jin, University of South Carolina; Howard B. Clark; University of South Carolina; Robin B. DiPietro, University of South Carolina

#165 How Does CSR Message on Social Media Affect Brand Equity? The Role of Social Distance Kyong Sik Sung, Oklahoma State University; Willie Tao, Oklahoma State University

#168 Machine Learning Approach to Restaurant Numbers: A Study to Improve Prediction Accuracy Sangwon Sean Jung, Purdue University; Soocheong Shawn Jang, Purdue University


MODERATOR: Dr. Jason Draper, University of Houston

#222 Emerging Challenges to Host & Guest Relationship in US Urban Destination Jianan Zhang, Purdue University; Liping Cai, Purdue University

#230 Airbnb Users’ Place Attachment as A Mediator on Environmentally Responsible Behavior Xingyi Zhang, Iowa State University; Sojung Lee, Iowa State University

POSTER SESSION 2 (SHAMROCK BALLROOM) – 9:15 to 10 a.m.CONSUMER BEHAVIOR, HOSPITALITY

#5 A Study of University Donor Recognition Event April Smith, Stephen F. Austin State University; Sarah Sargent, Stephen F. Austin State University; Gina Causin, Stephen F. Austin State University; Mary Olle, Stephen F. Austin State University

#9 Consumer Expectations for Managers’ Responses to Online Reviews Xiaoyun Zheng, Michigan State University; Yixing Lisa Gao, The Hong Kong Polytechnic University; Lu Zhang, Michigan State University

#35 Modeling Luxury Wine Preference: A Study of Chinese Business Travelers Mark Mark Keene, Purdue University; Carl Behnke, Purdue University

#36 The Impact of Server Disclosure on Customer Disclosure and Service Recovery Satisfaction in Restaurants Bethany Brendlinger, University of Alabama; Hsiangting Shatina Chen, University of Alabama; Kimberly Severt, University of Alabama

#37 Determining Core and Ancillary Products and Services of a Hotel Room Fred Parker, Iowa State University; Sojung Lee, Iowa State University

#41 First-Class Airline Passenger Experience Effects on their Prestige, Hedonistic Pleasure, and Intention to Return Eileen Lee, University of Houston; Carl A. Boger Jr., University of Houston


#114 Gaining Wine Experience and Wine Knowledge by Virtual Reality: A Three-Phase Mixed Method Research Lili Hanke, University of Arkansas; Mackenzie Cvar, University of Arkansas; Catherine Human, University of Arkansas; Yao-Chin Wang, University of Arkansas

#161 Categorizing Cruisers by Varied Seeking Degrees Yiwei Li, Cornell University

#182 Identifying Demotivating Factors Affecting African American Tourist Destination Choice Andra Chisholm, Iowa State University; Sojung Lee, Iowa State University

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MARKETING

#189 A Content Analysis of Corporate Social Responsibility Reports in The Hotel Industry Daegeun Dan Kim, The University of Mississippi; Eun-Kyong Cindy Choi, The University of Mississippi

#233 The Impact of Green Message Framing on Environmental Consumer Behavior Esra Topcuoglu, University of Nevada, Las Vegas; Hyelin Kim, University of Nevada, Las Vegas

#237 It’s a Party in the USA; Using Cultural Events to Help Expose and Familiarize Newcomers to Local Customs Emily Zirbes, Iowa State University; Eric D. Olson, Iowa State University


#44 Exploring Food Safety Practices Related to Food Intolerance and Food Allergy on Campus Foodservices Soojin Lee, University of Missouri; Pei Liu, University of Missouri

#49 Correlating Food Safety and Satisfaction from Customer-Generated Restaurant Reviews Using Business Analytics Jack Hodges, University of Houston; Minwoo Lee, University of Houston; Agnes L. DeFranco, University of Houston; Sujata Sirsat, University of Houston

#92 Farm to Fork: Reducing the Risk of Microbial Contamination by Manipulating Farmers Market Layout Karla Acosta, University of Houston; Sujata Sirsat, University of Houston; Heyao Yu, University of Houston; Kristen Gibson, University of Arkansas; Jay Neal, University of Houston


#64 Local Government Policy for Cultural Preservation: The Giant Lantern Festival of San Fernando, Pampanga Ivan Anthony Henares, Purdue University/University of the Philippines; Jonathon Day, Purdue University; Ma. Lourdes Carmella Jade Pangilinan, City Government of San Fernando, Pampanga; Alei Fan, Purdue University

#81 Tourists’ Perceptions of Their Negative Environmental Impacts and Revisit Intentions on Destinations: A Study for the Caribbean Islands Frida Bahja, University of Central Florida; Murat Hancer, University of Central Florida

#105 Craft Brewery Owners’ Motivational Factors Behind Green Practices Erol Sozen, Auburn University; Martin O’Neill, Auburn University; Imran Rahman, Auburn University

#109 Virtual Reality as A Tool for Dark Tourism: Exploring The Longitudinal Change of Environmental Attitude Mackenzie Cvar, University of Arkansas; Lili Hanke, University of Arkansas; Catherine Human, University of Arkansas; Yao-Chin Wang, University of Arkansas

#112 Preliminary Study on Developing a Scale to Measure the Travelers’ Transformative Process Joelle Soulard, Virginia Tech; Nancy McGehee, Virginia Tech


#77 Timeshare Competency: Distinguishing Top Performers Rebecca Neal, University of South Carolina; Scott Smith, University of South Carolina

#91 Exploring The Role of Internal Brand Management in The Hotel Context: Impact of Contractual Models Bonhak Koo, Oklahoma State University; Catherine Curtis, Oklahoma State University

#110 The Impact of Customer Delight on Financial Performance in Economy Hotels Angie Im, University of Missouri; Seonghee Cho, University of Missouri


#82 Analysis of Consumer Behavior in Mobile Payment Usage Joo Ahn, Oklahoma State University; Lisa Slevitch, Oklahoma State University

#88 Mobile Technology Application in Museum – Can the Push Function Enhance Visitors’ Souvenir Purchase Intention? Xueting Dou, Purdue University; Alei Fan, Purdue University

#224 A Study on the Effects of Self-Service Kiosk (SSK) Technology in Quick-Service Restaurant (QSR) Settings Bryan Torres, University of North Texas; Xi Leung, University of North Texas

FINANCE & ECONOMICS

#67 Hospitality Innovations and Firm Performance Gabriela Lelo de Larrea, University of Central Florida; Jeong-Yeol Park, University of Central Florida; Jorge Ridderstaat, University of Central Florida

#79 The Effect of Board Interlocks on Firm Performance in the US Restaurant Industry: The Moderating Role of Geographic Diversification Hyoung Ju Song, The Pennsylvania State University; Seoki Lee, The Pennsylvania State University; Kyung Ho Kang, Kyung Hee University

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GENERAL SESSION II (CONRAD HILTON GRAND BALLROOM) – 10:15 to 11:15 a.m. Learning from emerging global hospitality educators. TED Talks about “Transitioning from a PhD Student to a Faculty Member” followed by discussions and Q&A.

MODERATOR: Yoon Koh, Ph.D. Associate Professor University of Houston

PANELISTS

Amanda Belarmino, Ph.D. – Assistant Professor, University of Nevada, Las Vegas

Aileen Fan, Ph.D. – Assistant Professor, Purdue University

Ksenia Krillova, Ph.D. – Assistant Professor, The Hong Kong Polytechnic University

Kevin So, Ph.D. – Assistant Professor, University of South Carolina

POSTER SESSION 3 (SHAMROCK BALLROOM) – 11:15 a.m. to 12 p.m.CONSUMER BEHAVIOR, HOSPITALITY

#45 Examining the Impact of Immersive Display on Exhibition Attendees’ Satisfaction Jihye Park, California State Polytechnic University, Pomona; Hyeongmin Kim, California State Polytechnic University, Pomona; Myong Jae Lee, California State Polytechnic University, Pomona

#54 How Do Hotels Effectively Respond to Online Reviews? The Roles of Response Source and Personalization Bin Wang, The Ohio State University; Jay Kandampully, The Ohio State University

#86 The Effect of Functional and Aesthetics Related Factors on Customers’ Direct Booking Intentions Matthew Storey, University of Memphis; Carol Silkes, University of Memphis; Radesh Palakurthi, University of Memphis; Donghee Kim, University of Memphis

#100 Understanding Why Tourists Rather Use Airbnb: Extended BI Model on Sharing Economy Platforms Veronica Cho, University of Houston; Jaewook Kim, University of Houston

#122 Understanding Group Travelers’ Intentions to Stay at Short-Term Rental Housing Yang Zhou, The University of Memphis; Radesh Palakurthi, The University of Memphis; Donghee Kim, The University of Memphis

#134 Determinants of User’s Intentions to Book Hotels: A Comparison of Websites & Apps Pablo Tamayo, University of South Florida Sarasota-Manatee; Faizan Ali, University of South Florida Sarasota-Manatee; Cihan Cobanoglu, University of South Florida Sarasota-Manatee; Katerina Berezina, University of South Florida Sarasota-Manate


#135 Antecedents and Outcomes of Online Travel Community Commitment in China Yuan Zhou, University of South Florida Sarasota-Manatee; Hui Wu, Hunan University; Katerina Berezina, University of South Florida Sarasota-Manatee

#195 You Bragged, I Booked: An Exploration of How Social Network Behaviour Influences Destination Choice Brittany Lutes, University of Guelph; Statia Elliot, University of Guelph

#198 An Extended Model of Travelers’ Motivation in Social Media: Application of Conspicuous Consumption Theory Min Jung Kim, University of Missouri; Dae-Young Kim, University of Missour

#201 The Examination of Big Five Personality Traits and Team Identification of Sports Tourist Types Jae Han Min, Texas Tech University; Hyo Jung Chang, Texas Tech University; Deborah Fowler, Texas Tech University; Shane Blum, Texas Tech University

#223 Attributes on Quality and Satisfaction of Incentive Travel: Moderating Role of Individual and Family Travelers Kylee Lawhead, University of Missouri; Amanda Alexander, University of Missouri; Dae-Young Kim, University of Missouri

EDUCATION

#95 Career Decision-Making in Event Management: A Comparison of Expectations of Hospitality Students Yi Liu, University of Houston; Jason Draper, University of Houston; Mary Dawson, University of Houston

#136 The Influence of Study Abroad Program on College Students’ Values, Global Citizenship and Responsible Tourist Behavior Xiaonan Zhang, University of South Carolina; Fang Meng, University of South Carolina; Simon Hudson, University of South Carolina

#231 The Relationship Between Graduating Students’ Satisfaction with Hospitality Program and Perception of Acquired Entry-Level Job Skills Daegeun Dan Kim; The University of Mississippi; Mary Roseman, The University of Mississippi

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#113 Does Handwriting Help? An Exploration of Regulation Focus Theory and Perceived Risk in Menu Design Xi Yu, The Ohio State University; Huiling Huang, The Ohio State University; Stephanie Q. Liu, The Ohio State University

#152 Food Recovery in the Restaurant Industry Nohema Garcia, Oklahoma State University; Catherine Curtis, Oklahoma State University

#187 Are Foods in Online Meal Kit Delivery Services Safe and Nutritious? Nitjaree Maneerat, Purdue University; Barbara Almanza, Purdue University

#210 Conceptual Mapping of Alternative Food Product Certification Labels Yuxia Ouyang, The Pennsylvania State University; Michael S. Lin, The Pennsylvania State University; Amit Sharma, The Pennsylvania State University


#119 Cultural Assets in The Age of Tourism: The Development of Heritage Conservation and Planning in Philippine Local Government Policy Ivan Anthony Henares, Purdue University/University of the Philippines; Jonathon Day, Purdue University

#142 A Systematic Review of Current Trends and Approaches in Rural Tourism - Investigation of India Shweta Singh, Purdue University; Liping A. Cai, Purdue University

#172 The Environmental Kuznets Curve, Municipal Solid Waste, and Coastal Tourism in The State of Florida Frida Bahja, University of Central Florida; Jeong-Yeol Park, University of Central Florida; Sergio Alvarez, University of Central Florida


#139 An Investigation into The Mediating Effect of Cultural Intelligence on Leadership and Job Satisfaction in The Saudi Arabian Hotel Sector Ahmed Alshiha, Texas Tech University; Shane Blum, Texas Tech University

#151 Examining Restaurants Employees’ Turnover Intention Based on Perceived Organizational Justice, Pay Satisfaction and Organizational-Based Self-Esteem Tianyue Yue, University of Guelph; William C. Murray, University of Guelph; Erna van Duren, University of Guelph

#162 Senior Living Management Competencies: Blending Healthcare and Hospitality Giulio Ronzoni, University of Central Florida; Karen A. Brancato, University of Central Florida; Jeffrey T. Weinland, University of Central Florida


#96 The Effects of Augmented Reality on Educational Tourism at World Heritage Organization Sites Michael Ryan, Texas Tech University; Danny Choi, Texas Tech University

#117 Factors Affecting Behavioral Intention to Use Self-Service Kiosks at Airports Maryam Charmchian Langroudi, University of Houston; Carl A. Boger Jr., University of Houston

#232 Smart Tourism Industry in Iran Mahboubeh Cheraghian, Texas Tech University; Tun Min Jai, Texas Tech University

FINANCE & ECONOMICS

#80 International Diversification as a determinant of CEO Compensation in the Restaurant Industry Jihwan Yeon, The Pennsylvania State University; Seoki Lee, The Pennsylvania State University

#128 Accessing the Economic Value of Natural Snows in Ski Resort Using Contingent Valuation Method Seungmin Nam, Korea Tourism Organization

PAPER PRESENTATIONS 5 – 1 to 2:15 p.m.CONSUMER BEHAVIOR, HOSPITALITY (ROOM 180)

MODERATOR: Dr. Carl A. Boger Jr., University of Houston

#147 Love Is in The Menu: Leveraging Healthy Restaurant Brands with Handwritten Typeface Sungwoo Choi, The Pennsylvania State University; Stephanie Liu, The Ohio State University; Anna Mattila, The Pennsylvania State University

#177 Development of a Service Quality Metric for Private Clubs Fredrick Meitner, Iowa State University; So Jung Lee, Iowa State University

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MODERATOR: Dr. Tiffany Legendre, University of Houston

#245 Textual Structure of Destination Image: Network Science Perspective Jalayer Khalilzadeh, Temple University

#132 Understanding the Online Experiential Value Through an Investigation on Chinese Outbound Travelers Bingna Lin, The Hong Kong Polytechnic University; Daisy Fan, Bournemouth University

#107 Vicarious Authenticity in Tourism: A Big Data Analytics Approach Hyoungeun Moon, Oklahoma State University; Li Miao, Oklahoma State University

FINANCE & ECONOMICS (ROOM 249)

MODERATOR: Dr. Mehmet Altin, University of Central Florida

#11 The Effect of Franchising on The Performance of Hotel Segments Shih-Chuan Lin, University of Missouri-Columbia; Matthew Sveum, University of Missouri-Columbia; Michael Sykuta, University of Missouri-Columbia

#90 Compete or Cooperate? Spatial Clustering and Productivity in the UK Tourism and Hospitality Industry Yoo Ri Kim, University of Surrey; Allan Williams, University of Surrey; Sangwon Park, The Hong Kong Polytechnic University; Jason Chen, University of Surrey

#145 Corporate Lobbying Activities and Firm Value in the Restaurant Industry: The Moderating Role of Board Political Capital Sungbeen Park, The Pennsylvania State University; Sujin Song, New Jersey City University; Seoki Lee, The Pennsylvania State University; Phillip Jolly, The Pennsylvania State University


MODERATOR: Dr. Cass Shum, University of Nevada, Las Vegas

#83 Hotel Frontline Employees’ Perceptions of Managers’ Servant Leadership – An Importance and Performance Analysis Approach Vincy Jin, Griffith University; Emily Ma, University of Massachusetts Amherst

#123 Emotions of Hospitality Employees toward Organizations: Relationships with Error Management Culture and Outcome Variables Xingyu Wang, University of Houston; Priyanko Guchait, University of Houston; Aysin Pasamehmetoglu, Özyegin University

#219 Pay Disparity and Restaurant Productivity: Unspoken Messages of Employees and Executives Hong Soon Kim, Purdue University; Soocheong Shawn Jang, Purdue University


MODERATOR: Dr. Zahra Mohamad, University of Houston

#13 Robotised Hospitality: Empirical Insights from Japan Aarni Tuomi, University of Surrey; Iis Tussyadiah, University of Surrey; Jason Stienmetz, University of Surrey

#28 What Affects Tourists’ Use of Social Media in Travel Decision? Sherry Xuerui Liu, The Hong Kong Polytechnic University; Fuad Mehraliyev, The Hong Kong Polytechnic University; Chun Liu, The Hong Kong Polytechnic University; Markus Schuckert, The Hong Kong Polytechnic University

#184 Consumer Resistance to the Sharing Economy: The Case of Social Dining Services Seojin Lee, Arizona State University; Woojin Lee, Arizona State University; Yen-Soon Kim, University of Nevada, Las Vegas


MODERATOR: Dr. Jichul Jang, Kansas State University

#24 When Do Cross-Selling Strategies Work? Dimensions of Cognitive Relatedness of Add-On Items Esther Kim, University of Nevada, Las Vegas; Sarah Tanford, University of Nevada, Las Vegas

#204 What Drives the International Acquisition of Firms from Emerging Economies? Evidence from Chinese Lodging Firms Fan Zhang, The Hong Kong Polytechnic University; Qu Xiao, The Hong Kong Polytechnic University

#215 Lodging REITs and Third-Party Operators: Can More Operators Enhance the Performance of REITs? Jaehee Gim, Purdue University; Soocheong Shawn Jang, Purdue University


MODERATOR: Dr. Alei Fan, Purdue University

#25 The Impact of Korean-Wave on Korean Food Consumption – A Cross-Country Study Sun Ah Kang, Kyunghee University; Hhye Won Shin, Purdue University; Alei Fan, Purdue University

#48 Exploring Customers’ Value Perceptions from Big Data: A Natural Language Processing Approach with Machine Learning Wooseok Kwon, University of Houston; Minwoo Lee, University of Houston; Ki-Joon Back, University of Houston

#50 Do Customer Engagement with Social Media and Perceived Value Influence Relationship Strength and Hotel Booking Intention? Reham Touni, Florida State University; Woody Kim, Florida State University; Ahmed R. Abdelgawad, Minia University; Hyung-Min Choi, Florida State University

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POSTER SESSION 4 (SHAMROCK BALLROOM) – 2:15 to 3 p.m.CONSUMER BEHAVIOR, HOSPITALITY

#141 Co-Creating Technologically Enabled Hospitality Experiences Pooja Bailey, University of Delaware; Srikanth Beldona, University of Delaware; Suresh Sundaram, University of Delaware ATU

#156 Customer Acceptance of Online Food Delivery Services Using an Extended Technology Acceptance Model: The Moderating Effect of Prior Experience Jangwoo Jo, The University of Mississippi; Eun Kyong Cindy Choi, The University of Mississippi; James Taylor, The University of Mississippi

#163 Choose Now or Later? An Examination of Decision Postponement Based On Price Complexity, Alternative Attractiveness, and Confusion in Hotel Online Booking Pengsongze Xue, University of Guelph; Woomi Jo, University of GuelphTU

#196 Budgeting for the Big Day: An Analysis of Wedding Expenditures in a Non-Metro Urban Area Inna Soifer, The University of Mississippi; Mary Roseman, The University of Mississippi

#208 The Relationship of Crisis Recovery Management to The Emotional and Cognitive Factors That Drive Event Attendee Satisfaction Emily Zirbes, Iowa State University; Smita Singh, Iowa State University; Silvio Ceschini, Iowa State University; Eric D. Olson, Iowa State University

#213 Eye-Tracking & Hygiene Score: The Hygiene Score Effect on Restaurant Choice Xi Wang, Iowa State University; Liang Tang, Iowa State University; Eojina Kim, Iowa State UniversityRDA


#251 The Effects of Constraints of Independent Travelers on Destination Image Formation Sungeun Kim, University of Nevada, Las Vegas; Hyelin Kim, University of Nevada, Las Vegas; Sungbyung Yang, KyungHee University

#253 Scale Development for Social Media Image Formation Agents Heelye Park, Iowa State University; So Jung Lee, Iowa State University

#258 The Behavioral Continuum of Home-Based Behaviors to Inflight Food Choices Eunmin Hwang, University of Nevada, Las Vegas; Yen-Soon Kim, University of Nevada, Las Vegas; Carola Raab, University of Nevada, Las Vegas; Seyhmus Baloglu, University of Nevada, Las Vegas

#266 Measuring Vicarious Nostalgia Evoked by Heritage Tourism Oscar Hengxuan Chi, Washington State University; Christina G. Chi, Washington State University

LODGING MANAGEMENT & SERVICE QUALITY

#200 The Effect of Cross-Training on Future Hotel Employees’ Self-Efficacy and Training Satisfaction Jae Han Min, Texas Tech University; Oree Devonte, Texas Tech University; Hyo Jung Chang, Texas Tech University

#246 A Study of the Effects of Image Congruence on Customer Brand Loyalty in Luxury Hotels – Using the Aman Brand as an Example Xiao Li, University of Houston; Ki-Joon Back, University of HoustonDA


#214 Visual Attention on Menu: The Role of Familiarity and Food Neophobia Bardia Batala, Oklahoma State University; Li Miao, Oklahoma State University; Mikyeung Bae, Oklahoma State University

#228 Does Solo Dining Contribute to the Growth of Off-Premise Dining: Understanding the Motives for On- and Off-Site Restaurant Dining Eunsol Her, Purdue University; Carl Behnke, Purdue University; Barbara Almanza, Purdue University; Alei Fan, Purdue University

#236 A Proposal to Develop a Solo Diner Friendliness Scale for Restaurants (SDFS-R) Eunsol Her, Purdue University; Barbara Almanza, Purdue University; Carl Behnke, Purdue University; Alei Fan, Purdue University

#244 Influence of Competition on Restaurants’ Business Attribute Valuation Inhaeng Jung, The Pennsylvania State University; Amit Sharma, The Pennsylvania State University


#229 Attractiveness of Rail Tourism in Iran Alireza Zolfaghari, University of Guelph; Soltanali Shahriari, Kharazmi University; Woomi Jo, University of Guelph

#234 Does Consumer Engagement Lower Hotel’s Propensity to Greenwash Environmental Claims on Their Website? Shaniel Bernard, Auburn University; Alecia Douglas, Auburn University; Imran Rahman, Auburn University

#234 Toward a Cosmopolitan Hospitality John Micklos, University of Delaware; Srikanth Beldona, University of Delaware

#248 Understanding Motivational Factors of Agritourist: A comparison study of India and United States Jibin Baby, University of Missouri; Dae-Young Kim, University of Missouri

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#181 The Impact of Workload, Burnout, Turnover and Satisfaction on Casino Dealers Kenia Taylor, The University of Tennessee; Rachel JC Chen, The University of Tennessee

#194 Hospitality Job Identity in China Tiantian Li, University of Missouri; Seonghee Cho, University of Missouri

#199 Investigating the Impact of Paid-Time Off to Decrease Personal-to-Work Conflict on Turnover Intention in the Casual-Dining Restaurant Segment Michael Pittman, Purdue University; Xiaolin Shi, Purdue University; Susan Gordon, Purdue University

#249 Does Organizational Citizenship Behavior Always Induce Positive Consequences? A Multilevel Model of Organizational Citizenship Behavior, and Citizenship Fatigue: Moderation Effect of Servant Leadership Psychological Capital Junsung Park, Washington State University; Jenny Kim, Washington State University


#121 Travel into The Past by Virtual Reality: Enhancing Motivations to Visit Heritage Sites in The World Catherine Human, University of Arkansas; Mackenzie Cvar, University of Arkansas; Lili Hanke, University of Arkansas; Yao-Chin Wang, University of Arkansas

#154 Exploring Impact of Different Lodging Attributes on Consumers Preferences: Airbnb vs. Hotels Jiyoung Hwang, California State Polytechnic University, Pomona; Sungsik Yoon, California State Polytechnic University, Pomona

FINANCE & ECONOMICS

#235 Including A Windfall Tax Provision in Japan’s Gaming Regulation Joseph McKay, University of Nevada, Las Vegas

#254 The Effect of Asset Structure on Performance of Food and Beverage Jungtae Soh, The Pennsylvania State University; Amit Sharma, The Pennsylvania State University

#149 When Enforcement Fails: How Customers Game the Hotel’s Revenue Management System and Potential Solutions Ling Ling, University of Delaware; Zvi Schawartz, University of Delaware; Srikanth Beldona, University of Delaware

TRAINING REVIEWERS TO REVIEW PAPERS (ROOM 247) – 2:15 to 3 p.m. PANELISTS

Fevzi Okumus, Ph.D., University of Central Florida Editor-in-Chief of the International Journal of Contemporary Hospitality Management Editor-in-Chief of the Journal of Hospitality and Tourism Insights

Mathilda Van Niekerk, Ph.D., University of Central Florida Managing Editor of the International Journal of Contemporary Hospitality Management

Faizan Ali, Ph.D., University of South Florida Sarasota-Manatee

PAPER PRESENTATIONS 6 – 3:15 to 4:30 p.m.CONSUMER BEHAVIOR, HOSPITALITY (ROOM 180)

MODERATOR: Dr. Priyanko Guchait, University of Houston

#206 Scare Reservations Make Me Scared: The Effects of Scarcity Appeal and Moderator Role of Power Huiling Huang, The Ohio State University; Stephanie Q Liu, The Ohio State University

#242 The Role of Perceived Enjoyment in Airbnb Experiences and Repurchase Intention Hyunsu Kim, University of South Carolina; So Kevin Kam Fung, University of South Carolina; Oh Haemoon, University of South Carolina


MODERATOR: Dr. Amanda Belarmino, University of Nevada, Las Vegas

#150 Senior Tourists and Mobile Social Media – Evidence from China Shweta Singh, Purdue University; Jieyu Shi, Purdue University; Jianan Zhang, Purdue University; Liping A. Cai, Purdue University

#191 Exploring the Differences in Generation: The Use of Social Media Before, During, and After the Travel Eunmin Hwang, University of Nevada, Las Vegas; Seyhmus Baloglu, University of Nevada, Las Vegas; Choongbeom Choi, University of Nevada, Las Vegas

#205 Understanding the Effect of Others’ Travel Experiences on SNS Eunkyeong Jung, The University of Tennessee; Sejin Ha, The University of Tennessee

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HUMAN RESOURCES & LEADERSHIP (ROOM 247)

MODERATOR: Dr. Sean McGinley, Florida State University

#18 Prosocial Rule-Breaking to Help Coworker: Is It Bad for Service Performance? Ankita Ghosh, University of Nevada, Las Vegas; Cass Shum, University of Nevada, Las Vegas; Anthony Gatling, University of Nevada, Las Vegas

#20 The Organization or the Supervisor: Which Type of Support Influences Managers’ Work Engagement More? Xiaolin Shi, Purdue University; Susan Gordon, Purdue University

#71 To Serve or Not to Serve: Difficult Customers and Perspective Taking Lindsey Lee, University of Houston; Juan M. Madera, University of Houston


MODERATOR: Dr. Miyoung Jeong, University of South Carolina

#31 Boosting Consumer’s Adoption on Self-service Kiosks: An Investigation with Technology Acceptance Model (TAM) and Satisfaction Model Nazi Melody Rastegar, University of Guelph; Lena Jingen Liang, University of Guelph; Joan Flaherty, University of Guelph; Hwansuk Chris Choi, University of Guelph

#32 Augmented Reality: A Pull Factor for Tourism Destinations Technology Software in the Hospitality Industry. Hyejo Shin, University of South Carolina; Miyoung Jeong, University of South Carolina

#164 How Tourists Help Others on SNS? Hyo Geun Song, University of Nevada, Las Vegas; Yen-Soon Kim, University of Nevada, Las Vegas

EDUCATION (ROOM S116)

MODERATOR: Dr. Mary Dawson, University of Houston

#178 A Sociological Investigation into Timeshare Education Karima Lanfranco, University of Central Florida; Amy Gregory, University of Central Florida

#238 The Role of Educational Travel in Global Learning Jieyu Jade Shi, Purdue University; Liping A. Cai, Purdue University


MODERATOR: Dr. Pei Liu, University of Missouri

#101 Consumer Behavioral Intentions Regarding Online Ordering from Restaurants Howard Clark, University of South Carolina; Robin DiPietro, University of South Carolina

#180 Dining Atmospherics: Effects of Music and Light on Social Interaction Jinha Lee, The University of Tennessee; Kenny Jordan, The University of Tennessee; Jeanie Lim, The University of Tennessee

#183 Consumer Response to Suboptimal Food Yan Cao, Oklahoma State University; Li Miao, Oklahoma State University


MODERATOR: Dr. Agnes L. DeFranco, University of Houston

#211 The U.S. Market’s Intent to Travel to Cuba: A Country Image and Destination Image Perspective Suja Chaulagain, University of Central Florida; Jessica Wiitala, University of Central Florida; Xiaoxiao Fu, University of Central Florida

#260 Examining The Effects of Cause-Related Marketing On Purchase Behavior: The Role of Perceived Authenticity, Product Type, and Message Framing Zhenxian Piao, University of Nevada, Las Vegas; Billy Bai, University of Nevada, Las Vegas

PAPER PRESENTATIONS 7 – 4:45 to 6 p.m.CONSUMER BEHAVIOR, HOSPITALITY (ROOM 180)

MODERATOR: Dr. Priyanko Guchait, University of Houston

#52 New Horizons in Wine Consumer Information Sources: An Application of Generational Theory Matthew J. Bauman, Texas Tech University; Tim Dodd, Texas Tech University; Natalia Velikova, Texas Tech University

#56 The Impact of Fellow Customer on Complaining Behaviors: The Moderating Role of Gender Sungjun Joe, University of Nevada, Las Vegas; Choongbeom Choi, University of Nevada, Las Vegas

#85 “Chef Recommended” or “Most Popular?” The Role of Culture on Customer Preference for Expertise-based versus Popularity-based Recommendation Bi Yang, The Pennsylvania State University; Anna Mattila, The Pennsylvania State University

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MODERATOR: Dr. Tiffany Legendre, University of Houston

#22 Risk Mitigation through Source Credibility: An Investigation of Online Community Engagement Elizabeth A. Whalen, University of Houston; John T. Bowen, University of Houston

#39 A Cross-cultural Investigation of the Relationship between Customer Demographics and Hotel Room Price Perception Jinhua Hong, University of Nevada, Las Vegas; Toni Repetti, University of Nevada, Las Vegas

#42 The Value Co-Creation Process: The Effect of Hotel Response to Online Reviews and The Mediating Role of Customer Empowerment Hakseung Shin, Virginia Tech; Perdue Richard, Virginia Tech; Mario Pandelaere, Virginia Tech

FINANCE & ECONOMICS (ROOM S104)

MODERATOR: Dr. Mehmet Altin, University of Central Florida

#170 Optimal Bid Prices for Group Business Under Competition Yunmei Bai, Purdue University; Hugo Tang, Purdue University

#197 Benefits and Transaction Costs of Using Supplier Credit in Small and Medium Restaurants: A Qualitative Approach Michael S. Lin, The Pennsylvania State University; Amit Sharma, The Pennsylvania State University

#212 Influence of Reflection and Benefit-Associated Eating Experiences on Risk Aversion Yuxia Ouyang, The Pennsylvania State University; Amit Sharma, The Pennsylvania State University


MODERATOR: Dr. Junehee Kwon, Kansas State University

#217 Food Thermometers: Relationships with Demographics, Microbial Awareness, Food Safety Perceptions and Behaviors using the 2016 FDA Food Safety Survey Eunsol Her, Purdue University; Jing Ma, University of Delaware; Barbara Almanza, Purdue University; Li Ge, California State Polytechnic University, Pomona

#256 An Exploratory Investigation of Particulate Matter Pollution in A Restaurant Dining Room: Full VS. Quick Service Bradford Capuozzo, Florida International University; Howook Chang, Florida International University; Chang Huh, Niagara University


MODERATOR: Dr. JéAnna Abbott, University of Houston

#118 Turkish TV Dramas as A Marketing Tool to Promote Image of Turkey as A Tourist Destination within The American Continent Ali Iskender, University of South Carolina

#209 A Comparison of Green and Non-Green Advertising in The Hotel Industry: An Attitude Toward the Ad Approach Esra Topcuoglu, University of Nevada, Las Vegas; Safak Sahin, Detour Vegas LLC; Seyhmus Baloglu, University of Nevada, Las Vegas


MODERATOR: Dr. Zahra Mohamad, University of Houston

#63 The Empirical Relationship between Tourism Growth and Poverty Reduction Hanlin Xu, Rikkyo University

#173 The Impact of Poverty Alleviation Tourism Policy on Poor Population in China Dazhi Qin, Oklahoma State University; Hong Xu, Nankai University; Yeasun Chung, Oklahoma State University; Hailin Qu, Oklahoma State University

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january 3 – 5, 2019 hilton university of houston … · 4:30friday, january 4 6 – 8 p.m....

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