january - december training...

January - December2015TRAINING CALENDAR

Welcome to GIN- Global Intelligence Network!

Founded a decade ago in 2004, we are the solution providers for Soft Skills and Business Training Management needs. A healthy work environment can be a turning point to the companies’ success; we help our clients achieve that.

Our Mission

We emphasize on the work culture that can persist after the class. We understand how important your business ethics are. Shouldering the responsibility of making your employees realize the same, our fun oriented programs attain that through practice.

As the registered training provider with Pembangunan Sumber Manusia Berhad (PSMB), we assure you of our quality in services as well as our dedication in building the team spirit. We are loved by our clients for our unique approach, which is all fun-filled and truly practical. With the sole mission of empowering your business, our aim is to help your company develop quality products and services.

You may know us as your very own trustable and affordable Soft Skills and Business Training Management solution in Malaysia, working towards the success that your company always deserves!

Testimonials

GIN achieved an average participant satisfaction score of 89.5%. These are some of the participant’s comments about our sessions:

“Very complete and informative. Important notes and information that I can apply into my company.”Effective Production Planning, Scheduling and Control, May 2014

“Very good training, make me realize how important it is to keep our emotions in check and use our intelligence to deal with situations and colleagues.”EQ at Work, May 2014

“I love the training. I think Nathan is a great trainer. He is able to “deliver” the message of the course through simple but clear message & example.” Communication & Collaboration, May 2014

“Very good – it makes me more confident to deal with account related matters. At least, basic understanding about accounting is enough for a non-finance professional.”Finance for Non-Finance Managers, March 2014

“Good trainer, able to share a lot of experiences and knowledge. Help me to give idea to solve some people attitude problem.”Ennealeader & Management, November 2013

Dr. Pete Ooi is an international Certified Training Professional certified by the Asian Regional Training and Development Organization (ARTDO), Philippines, an Associate member of the Institute of Chartered Secretaries and Administrators, U.K., a Certified Financial Planner of the Institute of Financial Planning, Malaysia.

Dr. Pete Ooi

James Warren has assessed and trained over 1700 participants over 80 brands from 2013. He specialises in Talent Management Solutions providing personalised profiling, coaching, training and team building for individuals and corporate professionals.

James Warren

The Team

Nathan has over 18 years of extensive experience in the training industry, and more than 6000 people have bene-fited from his training courses. He is a registered trainer with the Pembangunan Sumber Manusia Berhad (PSMB) or better known as HRDF. He specializes in leadership, communication, business development, and change management training programmes.

Nathan

Lincoln graduate with a Masters in Business Administration Specializing in Human Resource Management and having experience in talent management (particularly in behavioral interview), understands that learning has to be inspired from a person’s interior rather than being imposed from a person’s exterior. Hence, Lincoln’s trainings have always been engaging and dynamic which facilitates inspirational learning.

Lincoln Leong Wen Yoong

Jeffrey Yap holds a Bachelor of Science from University of Malaya. Upon graduation he ventured into insurance industry where he developed his knowledge and skills in the areas of claims management. As a Deputy Manager, he made the choice to move from claims management to become an in-house trainer where he truly discover his motivation and his passion - to make a difference in his participants.

Jeffrey Yap Ee Piew

Lavanyah discovered her passion in human developement at a tender age when many were still figuring out what they would do with their lives. Hoping to realise her passion, she decided to set sail in the pathway of pyshcology and graduated from HELP University College with a Bachelors of Psychology (Hons). Her passion in human development further blossomed when she served in a multinational insurance company with an agency force of more than 13,000 agents.

Lavanyah Raj Savidarasu

Alfred is one of the youngest coach in Malaysia to be Associate Certified Coach credentialed by the International Coach Federation (ICF) and he possesses a Master in Psychology with a specialisation in coaching. He is also Certified TRAIT Personality Assessor by the Aston Business School in the United Kingdom.

Alfred Netto

Dr. J.Prebagaran has 24 years of working experience in Management & Training. He is a retired military training officer. He has served as a facilitator for major MNC, SME and government agencies in the field of management, safety, quality and training. Dr. J.Prebagaran is a Certified Project Management Professional (PMP) and Project Risk Management Professional (RMP) by Project Management Institute (USA).

Dr. J. Prebagaran

Celin Soon is a certified image consultant. She is fluent in English and Mandarin. Having worked in the beauty line for over 11 years, Celine travels within Malaysia with no qualms. Apart from being a Grooming, Image & Personal Shopper, she is also a Beauty Trainer with a Spa.

Celine Soon

Daisy Chong is a Certified Image Consultant based in Kuala Lumpur since 2009. With over 10 years of experience as a freelance make-up artist, she offers makeover service to women for different occasions. Until her first encounter with image grooming in 2007, her own transformation has prompted her to embark on the journey to help others to discover their own unique beauty through a more holistic approach.

Daisy Chong

Tonee is the Executive Director and co-founder for Global Intelligence Network. He has more than 10 years of experience in the training ndustry. Through this, he has organized over 1000 training events across the region; resulting more than 10,000 people trained.

Tonee Sow

JanProgram Feb Mar Apr May JunFee (RM)Location

Personal Development

Becoming Better Me

Design Thinking

Effective Problem Solving & Creative Thinking

Effective Time Management

EQ at Work

Knockout Presentation Skills

Professional Grooming & Business Etiquette

Leadership & Management

Dynamic Leadership

Developing Middle Management Skills

Effective Coaching & Counselling

Effective Supervisory Skills

Leading & Managing Generation Y Workforce

Performance Management:The B.E.A.R. Principle

Talent Management: Recruitment

Communication

Effective Letters & Email for Business

Effective Report Writing Skills

Effective Telephone Techniques & CourtesiesFor Everyone

Effective Workplace Communication

Essential English Grammars

Essential Spoken English Made Easy

Sales & Customer Service

Developing Excellent Customer Relations &Service Skills

Handling Customer Complaints Professionally

Breakthrough Sales Performance

Key Account Management

Rapport Building Skills - NLP for Sales Personnel

Finance & Accounting

Finance for Non-Finance Professional

Essential Accounting

Calendar 2015 (January - June)

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1190.00

1490.00

1490.00

1490.00

1490.00

1190.00

590.00

1490.00

1490.00

1490.00

1190.00

1490.00

1490.00

1490.00

1190.00

1190.00

590.00

590.00

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1190.00

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1490.00

1490.00

1490.00

1190.00

5th - 6th(English)

5th - 6th

7th - 8th

8th

7th

12th - 13th

19th - 20th

19th - 20th

21st - 22nd

26th - 27th

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4th - 5th

4th - 5th

9th - 10th

9th - 10th

11th - 12th(BM)

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16th

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25th - 26th

25th - 26th

2nd - 3rd

2nd - 3rd

4th - 5th

4th

9th - 10th

11th - 12th

11th - 12th

16th - 17th(English)

16th - 17th

18th - 19th

23rd - 24th

30th - 31st

1st - 2nd

6th - 7th

6th - 7th

8th - 9th(BM)

8th - 9th

13th

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15th - 16th

14th

20th - 21st

21st

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4th - 5th

4th - 5th

6th - 7th

12th

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13th - 14th(English)

13th - 14th

18th - 19th

18th - 19th

20th - 21st

25th - 26th

3rd - 4th

3rd - 4th

8th - 9th

8th - 9th(BM)

10th - 11th

10th

15th - 16th

15th - 16th

23rd

22nd - 23rd

24th - 25th

JulProgram Aug Sep Oct Nov DecFee (RM)Location

Personal Development

Becoming Better Me

Design Thinking

Effective Problem Solving & Creative Thinking


EQ at Work


Professional Grooming & Business Etiquette


Dynamic Leadership


Effective Coaching & Counselling


Leading & Managing Generation Y Workforce



Communication

Effective Letters & Email for Business


Effective Telephone Techniques & CourtesiesFor Everyone


Essential English Grammars



Developing Excellent Customer Relations &Service Skills

Handling Customer Complaints Professionally



Rapport Building Skills - NLP for Sales Personnel


Finance for Non-Finance Professional

Essential Accounting

KL

KL

KL

KL

KL

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KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

KL

1190.00

1490.00

1490.00

1490.00

1490.00

1190.00

590.00

1490.00

1490.00

1490.00

1190.00

1490.00

1490.00

1490.00

1190.00

1190.00

590.00

590.00

1190.00

590.00

1190.00

1190.00

1190.00

1490.00

1490.00

1490.00

1190.00

Calendar 2015 (July - December)

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1st - 2nd

6th - 7th

6th - 7th

9th

8th

8th - 9th

27th - 28th

27th - 28th

29th - 30th

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3rd - 4th

3rd - 4th

5th - 6th

10th - 11th

10th - 11th

12th - 13th

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17th - 18th

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19th - 20th

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2nd - 3rd

2nd - 3rd

7th - 8th

7th - 8th

9th - 10th

9th - 10th

14th - 15th

14th - 15th

21st - 22nd

21st - 22nd

28th

5th - 6th

5th - 6th

7th - 8th

12th

12th - 13th

19th - 20th

19th

20th

21st - 22nd

21st - 22nd

26th - 27th

26th - 27th

28th - 29th

2nd - 3rd

2nd - 3rd

4th

9th - 10th

9th - 10th

16th - 17th

16th - 17th

18th - 19th

18th - 19th

23rd - 24th

25th - 26th

2nd - 3rd

2nd - 3rd

7th - 8th

7th - 8th

9th - 10th

9th - 10th

14th - 15th

14th - 15th

16th

17th

16th - 17th

ProgramsProgramsPersonal Development

Life is full of challenges and is never a bed of roses. The challenge at work, family life, peer pressure as well as the influence of the media adds to the pressure of any person. Unknown to many, people today suffer in silence when faced with all these pressures. This training presents a way to respond to these pressures by becoming a better person and achieve their desired results through a new view of life and the challenges it holds. It also looks into not just setting goals, but also persevering through and achieving a person’s life’s goals.

Becoming Better Me

Design thinking is a human centered approach to innovation that looks at innovation through the eyes of the people. It is rooted in an innovative and creative culture that seeks to combine empathy towards people with enthusiasm and curiosity for current and future trend as well as with entrepreneurial spirit to turn ideas into reality. It involves methods and tools from the fields of design and ethnography as well as practical skills from the field of engineering and analytical and strategic skills of business. And this we will be able to change mindset from problem focused to solution focused and more importantly action oriented.

Design Thinking

The Creative Thinking & Problem solving is designed for you to realize two major areas. Firstly to enhance Problem solving methodology, second is to make them realize the individual’s potential in Creative Thinking. The session will be an experiential learning incorporated with subject related activities and processes.

Effective Problem Solving& Creative Thinking

This training aims to better equip the participants with skills required to effectively manage tasks in understanding purpose and prioritising. Eliminate time-wasters and adopt new time managing habits while improving current strategies. Time management tools are designed for a personalised profile to help productivity.


The “People Smart” approach of this course will help you improve relationships at work, stop wasting time and energy on negative emotions, manage emotions and communicate intelligently, and increase flexibility, enthusiasm, and teamwork. Emotionally “unsmart” people undermine their own happiness and success by wasting time on personality conflicts, complaining, and losing self-control when faced with tense and stressful situations. Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships, and a more satisfying and productive life.

EQ at Work

Everyone has at one point in their lives sat through presentations which were monotonous, dull and boring. It was as though time stopped and the presenter droned on and on knowing no end. No one wishes to be in the shoes of such a presenter. This two days program provides a solution for such a problem. Using the theme of boxing, participants will discover essential presentation skills from renowned boxing celebrities such as Muhammad Ali, Mike Tyson, Joe Louis and George Foreman. They are bound to provide your presentation with the much needed knock-out punch.


First impressions count, especially in a professional setting. This training aims to better equip the partici-pants with skills required to make that a lasting profes-sional impression. Includes Impeccable Dressing to Proper Communication as well excellent Customer Service Skills.

Professional Grooming& Business Etiquette


This course aims to equip the participants with the right skills to prepare them for the current and future challenges, assume leadership roles, continually seek ways to improve the way they work in line with their company's mission, and demonstrate a thorough understanding of work atmosphere needs. The program will enable them to serve well and thrive rather than mere survive.

Dynamic Leadership

Managers need to be carefully nurtured and guided up their career ladders. The growth and wellbeing of organizations lay in the hands of managers. This course is designed to prepare managers for changes in their roles and responsibilities as they progress up their organizational career ladders.


Building confidence requires communicating from the heart and mind to create tasks that drive momentum. This training equips staff to effectively decides on measurable results and improve the quality of relation building with all stakeholders. Consulting tools include The B.E.A.R. Principles, S.T.A.R., S.M.A.R.T. and action planning with ROI (Return of Investment) in quantity, quality, time and cost.

Coaching & Counselling

This course aims to equip the participants with the right skills to prepare them for the future challenges, assume leadership roles, continually seek ways to improve the way they work in line with their company's mission, and demonstrate a thorough understanding of customers' business needs.


Erratic! Irrational! Incongruent! These are some commonly placed labels projected on young team members who have recently entered the workforce. Commonly known as Generation Y (Gen-Y), this group of young, vibrant and talented members of your team could be the powerhouse which your organization needs. Understanding and taming these seemingly wild horses pose as a challenge to many in management. This two days program provides the missing link into deciphering and leading this unique group through an effective knowledge of personality and the non-monetary leadership.

Leading and Managing Gen-YWorkforce

Successful Performance Management is effective recruitment, training needs analysis, coaching and team building. This workshop helps build ideas and strategy to improve performance as well as to take potentials to a new level. Tools and techniques include the B.E.A.R. Principles, S.T.A.R., S.M.A.R.T. as well as role plays that include visualising concepts. These strategies also include ideas for rewarding potentials as well as creating a succession plan.


Successful Talent Management is effective recruiting for fit. Topics to be covered for the programme include; The B.E.A.R Principles, S.T.A.R., Questioning and Listening Techniques. The training will help determine competency based strategies during interviews and immediately profile for gap analysis for development.


Communication

This training aims to better equip the participants with skills required to effectively write letters and emails based on formats provided. This programme provides insights on the appropriate way to reply as well as steps in planning a message by managing and presenting information that promote, inform, and analyse in an organised and precise manner. Participants are required to bring in sample letters and emails for training analysis.

Effective Letters And E-MailFor Business This training aims to better equip the participants

with skills required to effectively write reports based on formats provided. This programme provides insights on the appropriate way to reply as well as steps in planning a message by managing and presenting information that promote, inform, and analyse in an organised and precise manner. Participants are required to bring in sample report writing format for training analysis.


This training aims to provide practice skills learnt to help participants improve their presentation approach in presenting products and services to customers effectively over the telephone. This workshop is designed to develop competency, confidence and etiquette in a variety of telephone conversations. Participants are required to list out telephone activities and action plans during the session and presentation through role-plays are required.

Effective Telephone TechniquesAnd Courtesies For Everyone Poor communication can cause numerous

problems for individuals and organizations. It is important for the employees to be able to communicate with ease to transfer information, delegate tasks and also to avoid conflicts among employees. Failure to communicate effectively with customers and suppliers will have greater impact as it could cause significant losses to the company. This 2-day course will enable participants to communicate effectively in oral or in writing. The participants will explore various techniques and styles to communicate in order to achieve better performance at work.


This training aims to better equip the participants with skills required to effectively improve their pronunciation, tenses and vocabulary . English proficiency includes meeting the expectations of listening, reading, writing and speaking of the audience.

Essential English GrammarsThis training aims to better equip the participants with skills required to effectively participate and practice skills learnt to help them improve their spoken English approach in presenting products and services to their target audience. This programme is designed to develop competency, confidence and etiquette in a variety of business situations.



Delivering quality customer service requires knowledge, forethought and a great deal of concentrated effort doing "the right things". This course aims to show the participants what these "right things" are, and help them to attain it through a straight forward, step-by-step process.

Developing Excellent CustomerRelations And Service Skills

Wouldn’t it be wonderful if there were no customer’s complaints to deal with? But that’s not the way the world is. No matter how hard you try, you’re bound to come across customer complaint once in a while. You need to know how to respond quickly and professionally. This session focuses on the techniques to help you handle customer complaint professionally through a systematic framework that will provide good results consistently.

Handling Customer ComplaintProfessionally

This course aims to help the participants to rise up to the challenges and become “tougher”, the sales people must equip themselves with a tougher emotion and mentality, successful selling strategies and superb inner power to break-thru’ the barriers that are preventing them to achieve their sales targets and results.


This course helps account managers rethink their client engagement strategies to deliver benefits for both parties. In this two-day program, you’ll enhance your business acumen, identify client opportunities, and walk away with a key account management plan ready to implement. You can develop your analytic and strategic skills, and make the transition from supplier to trusted advisor.


Have you ever had a sale that didn’t close and you weren’t sure why? Chances are you lost the sale because you didn’t establish sufficient trust and rapport with your prospect. It doesn’t matter how knowledgeable you are about your product or how skilled you might be at closing. Unless you have earned your prospects confidence, you are not going to make the sale. This program intends to share a friendly guide in building instant rapport. These simple tools can be used immediately to enhance the chances of sales closure.

Rapport Building Skills – NLPfor Sales Personnel


Financial analysis skills are crucial for professionals. Major business decisions require good comprehension and analysis of accounting concepts and financial statements. This 2-day practical skills workshop aims to equip non-accounting / finance professionals with the knowledge, skills and tools required to understand finance concepts and analyze financial statements. A practical "business-critical" approach using real case studies will be used throughout the workshops.

Finance for Non-Finance ProfessionalAcquiring the basic accounting concepts is essential for effective management and cost accounting. This course will help participants to acquire a clear understanding on the different types of accounting books and documents, the practical principles of management and cost accounting and how to apply the proper accounting techniques to record business transaction.

Essentials of Accounting

For further information about the programs, kindly contact our personnel:Tel : +6 03 4021 6000 email : [email protected] visit our website at www.gin-my.com

Global Intelligence Network (M) Sdn Bhd (677152-W)D-3-7, Block D, Southgate Commercial Centre,

No.2 Jalan Dua, Off Jalan Chan Sow Lin,55200 Kuala Lumpur,

Malaysia.

Tel: 603-4021 6000Fax: 603-4023 5716

Email: [email protected]: www.gin-my.com

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january - december training...

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