Jennifer Barton

Business Analyst Instructional Design

Technical Writing

Contact Me E n @

jbarton@technowizards.net 403.477.7548 Calgary, Alberta | CANADA

Professional Profile:

A seasoned IT professional known for her intelligence, reliability and innovation. Solid background in project, team, process and program management. Education:

Bachelor of Arts English Michigan State University Professional Associations:

IIBA International Institute of Business Analysis http://www.iiba.org/

IPL Institute for Performance and Learning http://performanceandlearning.ca/

Key Performance Indicators

Business Analysis

Project Management

Team Management

Instructional Design

Technical Writing

Process & Workflow Design

Software Experience

Access OneNote Outlook PowerPoint

Project Visio Word Excel

Acrobat Captivate Dreamweaver InDesign Muse Photoshop

Work Highlights

Managed team of eight for Fortune 100 company risk management data conversions, turning an under-performing team around with a leadership style that emphasized high productivity; reported directly to corporate senior management and selected by the executive team for this role.

Established interdepartmental best standards for communications and process management for internal procedures, including new hire onboarding resulting in a consistent approach adopted by multiple teams.

Researched and developed Business Process Management course materials for Six Sigma and other business practice standards content.

Extensive experience with technical writing for software, web and end-user documentation. 10 years in WC/Disability claims management field.

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Novice Expert

Professional Experience

TechnoWizards / 2010 - present Contract Work: Owner. Various Projects/Clients

Working as a self-employed contractor, providing IT services.

Specialties include:

Business Analysis

Instructional Design & Training

Technical Writing

The following are some ve worked on:

Contract – CIR Realty, Tina Tolley / 2014-2015 Business Analyst - Website Admin & Search Engine Optimization

Client relationship management; Website administration and content revisions.

Development marketing materials, SEO strategies.

Contract - ATB / 2012 Business Analyst - Instructional Design, Corp. Learning Center

Requirements gathering and development of Six Sigma Business Process Management training material.

Writing & design of leader & participant guides, classroom training modules, quick reference guides & job aids.

Gap assessment of existing modules. Rewrote/restructured modules from same program that did not meet appropriate levels setting new standards in place.

Contract - Suncor / 2010 Business Analyst - Web Content Conversion

Restructure of standards including .CSS, templates and requirements for internal website.

Dual site maintenance in both English & French. Super-user content approval level.

Liaison between business and developers for content and functional requirements.

Contract - Encana / 2010 Business Analyst - Records Management

Chosen to work on a project with an imminent and operationally critical deadline and met it.

Created work-flow processes and solutions for sensitive vendor relationships..

Records Management website gap analysis and content revisions, end-user instruction for usage.

Requirements gathering for other business process initiatives for the Admin. Business Office.

Contract - Ensign Energy / 2009 Project Coordinator/Project Mgr - Asset Mgmt Implementation

Administered project financials for Asset Management program with total project budget at 1.25 M

Reported project status and financials mid-stream to return an existing project from late status back to on-time delivery.

Management of project deliverables and all project-specific governance.

Created all training materials, internal technical documentation, process and business flow documents and project communications for US Deployment.

Shaw Communications / 2008 - 2009 Project Support Analyst - T3 Team

Administered project & program financials for T3 projects incl.forecasting budgets ($300 K - $8 M).

Created and delivered end-user training via Adobe Captivate for internal project delivery methodologies.

Assessed and advised technical project leads on governance to established standards, achieving 98% compliance.

Int’l Relocation & Education / 2005 - 2008

Sedgwick CMS / 1995 - 2005 Project Manager, Client Data Conversions, Curriculum Development,

Technical Trainer, Technical Writing

Managed team of eight for Fortune 100 company risk management data conversions, turning an under-performing team around with a leadership style that emphasized high productivity. Reported directly to corporate executives and hand-picked by the management team for this role.

Designed and developed modular training programs and technical documentation for proprietary software and for colleague use of MS SharePoint Portal to be used by all colleague levels.

Implemented, deployed and converted to MS SharePoint Portal for corporate intranet solution, including security permissions, hierarchy/path structure company-wide. Wrote procedures and created best practices from scratch.