jcaho update john d. crossley, rn, phd. why do residents care about jcaho it is required that an...
TRANSCRIPT
JCAHO Update
John D. Crossley, RN, PhD
Why do Residents care about JCAHO
It is required that an academic medical center with a residency training program be accredited.
The Accreditation Council on Graduate Medical Education (ACGME) Institutional Requirements state: 'Institutions sponsoring participating GME programs should be accredited by the JCAHO, if such institutions are eligible.
If an institution is eligible for JCAHO accreditation and chooses not to undergo such accreditation, then the institution should be reviewed by and meet the standards of another recognized body with reasonably equivalent standards. If the institution is not accredited, it must provide a satisfactory explanation of why accreditation has not been either granted or sought.'
ACGME notes that certain specialty training programs , like general surgery should be conducted in institutions accredited by JCAHO.
http://www.aha.org/aha/key_issues/patient_safety/accreditation/
Why do residents care about JCAHO A hospital or health system that does not have deemed
status is able to participate in Federal health care programs such as Medicare – which funds GME- but:
If a hospital or health system chooses not to be accredited by either the JCAHO or the American Osteopathic Association, the organization will be subject to periodic surveys by personnel of the respective state agency that licenses hospitals and other health care facilities (or its equivalent). The results of such surveys will serve to determine whether a hospital or health care system is eligible to participate in such Federal programs as Medicare.
http://www.aha.org/aha/key_issues/patient_safety/accreditation/
The Old JCAHO
Scheduled months in advance Primarily a retrospective review Small teams of part-time surveyors with
limited training Unstructured care area visits Focus on prior survey reports Tailored primarily to national high-
volume diagnoses
The New JCAHO
No scheduled surveys Minimal retrospective review Larger teams of full-time surveyors with
extensive training Tracer methodology Global priority focus areas Tailored to current inpatient census
Previous Survey Process Structured, based on physical patient
care areas Uniform across all organizations
surveyed Unit/clinic visits tightly scheduled and
controlled Primarily managerial staff participation
in survey Main focus on policies and procedures
New Survey Process Tracer Methodology
Process-driven, directed by priority focus areas
Customized to the individual health care organization
Surveys follow provision of services across physical and programmatic boundaries
Multi-level staff participation Main focus on actual care delivery
Priority Focus Areas
Each standard relates to one or more priority focus area
“Processes, systems, or structures in a health care organization that significantly impact the quality and safety of care.” 2005 CAMH
Serve to integrate chapter elements of the accreditation standards
JCAHO hospital safety goals
Goal: Improve the accuracy of patient identification.
Use at least two patient identifiers (neither to be the patient's room number) whenever administering medications or blood products; taking blood samples and other specimens for clinical testing, or providing any other treatments or procedures.
JCAHO hospital safety goalsGoal: Improve the effectiveness of communication among
caregivers.
For verbal or telephone orders or for telephonic reporting of critical test results, verify the complete order or test result by having the person receiving the order or test result "read-back" the complete order or test result.
Standardize a list of abbreviations, acronyms and symbols that are not to be used throughout the organization.
Measure, assess and, if appropriate, take action to improve the timeliness of reporting, and the timeliness of receipt by the responsible licensed caregiver, of critical test results and values
Standardized list of abbreviations
1. Q.D. Write “daily”2. Q.O.D. Write “every other day”3. U. Write unit4. IU Write international unit
Standardized list of abbreviations
5. Trailing zero (1.0 mg) Never write a zero by itself after a decimal point (1
mg)
6. Lack of leading zero (.1mg)Always use a zero before a decimal point (0.1 mg)
Standardized list of abbreviations
7. MS Write morphine sulfate or magnesium sulfate
8. MS04 Write morphine sulfate9. MgSO4 Write magnesium sulfate10. Ug Write mcg or micrograms11. Cc Write ml or milliliter12. T.I.W. Write 3 times weekly
or three times weekly
JCAHO Hospital Safety GoalsGoal: Improve the safety of using medications.
Remove concentrated electrolytes (including, but not limited to, potassium chloride, potassium phosphate, sodium chloride >0.9%) from patient care units.
Standardize and limit the number of drug concentrations available in the organization.
Identify and, at a minimum, annually review a list of look-alike/sound-alike drugs used in the organization, and take action to prevent errors involving the interchange of these drugs.
JCAHO hospital safety goals
Goal: Improve the safety of using infusion pumps.
Ensure free-flow protection on all general-use and PCA (patient controlled analgesia) intravenous infusion pumps used in the organization.
JCAHO hospital safety goals
Goal: Reduce the risk of health care-associated infections.
Comply with current Centers for Disease Control and Prevention (CDC) hand hygiene guidelines.
Manage as sentinel events all identified cases of unanticipated death or major permanent loss of function associated with a health care-associated infection.
Indications for Hand Washing
Contact with a patient’s intact skin Contact with environmental surfaces
in the immediately vicinity of patients After glove removal
JCAHO hospital safety goalsGoal: Accurately and completely reconcile medications
across the continuum of care.
During 2005, for full implementation by January 2006, develop a process for obtaining and documenting a complete list of the patient's current medications upon the patient's admission to the organization and with the involvement of the patient. This process includes a comparison of the medications the organization provides to those on the list.
A complete list of the patient's medications is communicated to the next provider of service when it refers or transfers a patient to another setting, service, practitioner or level of care within or outside the organization.
JCAHO hospital safety goals
Goal: Reduce the risk of patient harm resulting from falls.
Assess and periodically reassess each patient's risk for falling, including the potential risk associated with the patient's medication regimen, and take action to address any identified risks.
14 Priority Focus Areas Assessment and Care/Services Communication* Credentialed Practitioners
Appropriate Life Support certifications Valid permit or Texas license
Equipment Use Infection Control Information Management* Medication Management*
Priority Focus Areas (cont.) Organizational Structure Orientation and Training Patient Safety Physical Environment Quality Improvement Expertise and
Activity* Rights and Ethics Staffing* Particular focus
Priority Focus Process
Converts pre-survey data into: information to focus survey activities, increase consistency in the survey process, customize the accreditation process.
Tracer Methodology
Scott and White prepared for Tracer Methodology by:
Inviting a Consultant team from Joint Commission Resources: physician, nurse, and administrator
Nominating 48 S&W staff to be trained Offering a day of didactic presentation &
one half day of a tracer demonstration
Demonstration Tracer Findings
Food in all patient care areas Fragmented medical records with
documents missing No hand washing Staff unaware of unit/clinic results on
performance measures Unsecured medications
Performance MeasuresPercent of Heart Attack Patients Given ACE Inhibitor
for LVSD
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 75%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 71%
SCOTT & WHITE MEMORIAL HOSPITAL 81%
Performance Measures Percent of Heart Attack Patients Given Adult Smoking
Cessation Advice/Counseling
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 75%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 73%
SCOTT & WHITE MEMORIAL HOSPITAL 91%
Performance Measures Percent of Heart Attack Patients Given Aspirin at
Arrival
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 91%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 90%
SCOTT & WHITE MEMORIAL HOSPITAL 93%
Performance Measures Percent of Heart Attack Patients Given Aspirin at
Discharge
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 86%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 85%
SCOTT & WHITE MEMORIAL HOSPITAL 96%
Performance Measures Percent of Heart Attack Patients Given Beta Blocker at
Arrival
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 84%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 81%
SCOTT & WHITE MEMORIAL HOSPITAL 97%
Performance Measures Percent of Heart Attack Patients Given PTCA Received
Within 90 Minutes Of Arrival
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 37%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 38%
SCOTT & WHITE MEMORIAL HOSPITAL No data
Performance Measures Percent of Heart Attack Patients Given Thrombolytic
Agent Received Within 30 Minutes Of Arrival
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 37%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 28%
SCOTT & WHITE MEMORIAL HOSPITAL No data
Performance Measures Percent of Heart Failure Patients Given ACE Inhibitor
for LVSD
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 74%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 73%
SCOTT & WHITE MEMORIAL HOSPITAL 76%
Performance Measures Percent of Heart Failure Patients Given Adult
Smoking Cessation Advice/Counseling
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 65%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 62%
SCOTT & WHITE MEMORIAL HOSPITAL 44%
Performance Measures Percent of Heart Failure Patients Given Assessment
of Left Ventricular Function
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 78%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 72%
SCOTT & WHITE MEMORIAL HOSPITAL 92%
Performance Measures Percent of Heart Failure Patients Given Discharge
Instructions
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 45%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 42%
SCOTT & WHITE MEMORIAL HOSPITAL 17%
Performance Measures Percent of Pneumonia Patients Given Adult Smoking
Cessation Advice/Counseling
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 61%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 58%
SCOTT & WHITE MEMORIAL HOSPITAL 26%
Performance Measures Percent of Pneumonia Patients Given Blood Cultures
Performed Before First Antibiotic Received
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 82%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 79%
SCOTT & WHITE MEMORIAL HOSPITAL 83%
Performance Measures Percent of Pneumonia Patients Given Initial Antibiotic
Timing
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 72%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 70%
SCOTT & WHITE MEMORIAL HOSPITAL 55%
Performance Measures Percent of Pneumonia Patients Given Oxygenation
Assessment
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 98%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 97%
SCOTT & WHITE MEMORIAL HOSPITAL 98%
Performance Measures Percent of Pneumonia Patients Given Pneumococcal
Vaccination
AVERAGE FOR ALL REPORTING HOSPITALS IN THE UNITED STATES 43%
AVERAGE FOR ALL REPORTING HOSPITALS IN THE STATE OF TEXAS - EASTERN & SOUTHERN 38%
SCOTT & WHITE MEMORIAL HOSPITAL 27%
Accreditation Decision Options
Accredited Provisional Accreditation Conditional Accreditation Preliminary Denial of Accreditation Denial of Accreditation Immediate Threat to Life
Demonstration Tracer Results
Scott and White would have failed
Triaging JCAHO Standards
“A” List Must do: no question, no debate
“B” List Must do: can be modified to
accommodate S&W practices “C” List
Should do: JCAHO standards which, if not met, will result in demerits but not loss of accreditation
“A” List Examples Remove all food in patient care work
areas Follow CDC guidelines for hand washing Use of only approved abbreviations Have qualified staff and equipment for
patient population served Practice time outs prior to surgery and
other invasive procedures to verify right patient, right procedure, right site
The End
Please proceed to the post test Download the post test Complete the post test Return the post test to Dr. S.K. Oliver
407i TAMUII
Post test question 1
Indications for handwashing include all of the following except:
A. Contact with a patient’s intact skinB. Contact with environmental surfaces
in the immediately vicinity of patientsC. After glove removalD. Before entering a patient room
Post test question 2
Scott and White performed least well in which of the following performance areas:
A. Percent of Heart Attack Patients Given Aspirin at Arrival
B. Percent of Heart Attack Patients Given Beta Blocker at Arrival
C. Percent of Heart Failure Patients Given Discharge Instructions
D. Percent of Pneumonia Patients Given Blood Cultures Performed Before First Antibiotic Received
Post test question 3
Please rewrite this these orders:1. 6.U Regular Insulin Now_____________________________
1. Pot chloride 10 meq 1 po QID #90______________________________