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Intranet as the user interface of an organization - case Finnair

Antti MiettinenCommunications director

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I need to.... I want to.... I just wonder...

? ? ?

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Is this a good user interface?

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Design principles

• Everything you need is just one click away

• Simplicity

• One Finnair

• Customer voice

• Employee voice

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Working prototype

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DEMO

The new intranet

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Publishing process was time consuming

One article

~ 10 minutes p

er language

~5 minutes

~ 5 minutes

Main intranet

Change intranet

Unit intranets

Screens

Newsletter

~ 10 minutes~ 10 minutes

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Now the publishing process is easy

One article~2 minutes per language

Main intranet

Change intranet

Unit intranets

Screens*

Newsletter*

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From a distributed user admin management and support model

A B C

......N

ACCESS GROUP ACCESS GROUP ACCESS GROUP ACCESS GROUP

PAGE SPECIFIC ACCESS GROUPS AND INDIVIDUAL

USER RIGHTS

Admin Admin Admin Admin

Help Desk

PAGE SPECIFIC ACCESS GROUPS AND INDIVIDUAL

USER RIGHTS

PAGE SPECIFIC ACCESS GROUPS AND INDIVIDUAL

USER RIGHTS

PAGE SPECIFIC ACCESS GROUPS AND INDIVIDUAL

USER RIGHTS

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To a centralized and an open model

Adminstrators

Help Desk

3 usergroups with predefined access restrictions, Everyone can edit everything

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Conclusions

• Intranet is the UI of an organization and won’t work fully without the people and processes behind it

• The UI can be a change catalyst

• Well defined design principles help to get through muddy and stormy waters during the project

• Relentless focus on designing the UX of the backend needed

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THANK YOU!