jd final contac center 2014

8/12/2019 Jd Final Contac Center 2014

1/12

Internship Role QuestionnaireThank you for agreeing to take an AIESEC intern. The information provided here will be processed through our

database in order to find the most suitable interns for you. Please complete it as accurately as possible.

PART 1Organisation Information

Organisation Name

Mailing Address

HOLCREST S.A.S

FORMTEXT CRA 52#67A 15PIS !"E#E$$I%& C

Organisation Contat

Position

P!one N"m#er

Fa$ N"m#er

E%mail

JHON MANQUILLO A.

ANALISTA SELECCION

57 !"#$%"%

&o!nman'"illo(gmail.om

&ho at the or'anisation is responsi(le )or the intern*s+, JHON MANQUILLO ARRU-LA

Is this person an AIESEC Aluni, NO&hen */ear+, &here *Countr/0Territor/+,Ho1 an/ /ears has the or'anisation (een ta2in' interns throu'h AIESEC,

Ho1 an/ interns 1oul3 /our or'anisation li2e to eplo/, %5

*I) the 4o( 3esriptions or the re6uireents are 3i))erent please )ill out separate )ors )or eah.+

Or'anisation T/pe *opan/ e3uational institution 'o8ernent non pro)it or'ani9ation uni8ersit/+: COM;ALO-AL

;ro3ut or Ser8ie: CEMENTO CONCRETO ? A>RE>A@OS

Ho1 an/ eplo/ees 1or2 at this loation, #.###

Sale o) operations *'lo(al international national loal+: INTERNACIONAL

@oes the or'anisation ha8e a parent opan/ an3 i) so 1hat is the nae, HOLCIM S.A

Are there an/ su(si3iaries o) the or'anisation an3 i) so 1hat is0are the nae*s+,

PART )T*+e of Interns!i+

Please select the type of internship that your organisation would like to participate in. Only select one internship type.

,lo#al Interns!i+ Program

-/ enterin' this )or as a 3e8elopent traineeship /our opan/ or or'ani9ation 1ill reei8e a ath to a stu3ent or

'ra3uate 1ith aa3ei (a2'roun3 interest an30or 1or2 eBperiene in ounit/ 3e8elopent issues. Stu3ents or

'ra3uates partiipatin' in this t/pe o) traineeship shoul3 'ain s2ills an3 eBperiene in 3e8elopentrelate3 issues

ounit/ issues ana'eent an3 ultural a3apta(ilit/.

,lo#al Comm"nit* -eelo+ment Program

-/ enterin' this )or as a 3e8elopent traineeship /our opan/ or or'ani9ation 1ill reei8e a ath to a stu3ent or

'ra3uate 1ith aa3ei (a2'roun3 interest an30or 1or2 eBperiene in ounit/ 3e8elopent issues. Stu3ents or

'ra3uates partiipatin' in this t/pe o) traineeship shoul3 'ain s2ills an3 eBperiene in 3e8elopentrelate3 issues

ounit/ issues ana'eent an3 ultural a3apta(ilit/.

AIESEC Internship Jo( Questionnaire ;a'e % o) %"


2/12

PART /Interns!i+ -esri+tion 0 -etails

-e+artment !ere t!e intern ill #e or2ing3

'CS"( CST)"E* SE*+ICE "A%A,E"E%T

A 4o#5Tas2 -esri+tion 6Ea! -esri+tion s!o"ld it!in )77 C!araters8Tas2

%. Rei(ir llaa3as entrantes 3e telD)onos / orreos eletrnios 3e los eplea3os pro8ee3ores / lientes)inales 3ouentan3o el Ti2et 3e la llaa3a / respon3er a los ensa4es entrantes 3e una anera pro)esional

". Usar un aro pre3e)ini3o 3e resoluin 3e llaa3as 3esarrollar / apliar para *O"C;";HR+ en )union 3eresol8er / respon3er 3u3as 6ue4as / relaos 3e liente internos / eBternos

!. Tra(a4ar on las uni3a3es 3e ne'oio Share3 Ser8ie Center herraientas / ati8os 3e la epresa / otrossoios 3e ne'oio resol8er onsultas entrantes para lo'rar la soluin a3eua3a en los pla9os presritos

. E4eutar las enuestas 3e satis)ain / reali9ar reportes a las OpCos 6ue (usan la i3enti)iain 3e Freas3e e4ora.

5. Couniar resoluin 3e ti2et 3e aten3iiento al ontato a3eua3o / antener la 3ouentain 3el ti2et

G. @ar soporte en llaa3as salientes a los lientes *enuestas o(ran9as+ atenin 3e onsultas / 3e relaos.

9!at are t!e meas"ra#le res"lts e$+eted from t!e intern: 6Ma$im"m )77 !araters8

E-ecutar Contact Center en los aspectos de ue-as y reclamos y/o toma de pedidos garanti0ando elcumplimiento de las pol1ticas& procedimientos& acuerdos de servicio y normas internas de C*EST& mediante

el seguimiento constante de indicadores y planes de me-ora.

Pre+aration re'"ired from t!e intern #efore arrial. 6ma$im"m )77 !araters8

E2periencia mayor a ! meses en contact center.

9!at are t!e 2e* learning +oints t!at t!e intern mig!t o#tain d"ring t!e interns!i+:

El trainee 3el ontat enter ten3rF una eBperienia en el eBterior 6ue le peritirF apliar sus onoiientos /ha(ili3a3es en proesos 3e 6ue4as relaos / toa 3e pe3i3os onoien3o el )unionaiento interno 3e unaCeentera oo Holi -rasil.SA; o3ulos S@ I SRM.EspanolTenolo'ia Ciso

An* additional information a +otential andidate ma* re'"ire for t!e interns!i+3

E2periencia en Contact Center de ! meses.

#eseo de hacer parte de una empresa de caracter transaccional y de vivir en otro pais por 3 ano y ! meses.

-etails of t!e intern;s or2ing onditions3

;ersonal 1or2spae Coputer Internet aess

Other @etails o) the &or2in' Con3itions *MaBiu "## Charaters+:

AIESEC Internship Jo( Questionnaire ;a'e " o) %"


3/12

$os trainees tendran horarios rotativos dependiendo del horario de brasil y el tiempo de produccion de la

compania& ue para el contact center va desde las 4h hasta 35h brasil.Se deberan traba-ar al menos 6 sabados por mes segun designacion del -efe directo en el cual se respetaran las

78 horas por semana y no ma2imo las 9 horas de traba-o por dia.$a empresa proporcionara transporte 'ta2i( solo para el ingreso de las personas ue comiencen a traba-ar en

el horario de las 7hs y de las :hs&$os trainees no traba-aran durante festivos nacionales en brasil& sin embargo los festivos locales deberan ser

traba-ados; los festivos colombianos ue no sean festivos brasilenos deberan traba-arse para lo cual lacompania pagara la -ornada como festivo.

Ho"rs of or2 in S"mmer

&or2in' hours ro h to %!h % hour )or lunh an3 " (rea2s o) %5 inutes.Total hours o) 1or2 per 1ee2: #Satur3a/ 1or2: Alternate Al1a/s Mostl/ None Soeties


&or2in' hours ro 5h to %h % hour )or lunh an3 " (rea2s o) %5 inutes.Total hours o) 1or2 per 1ee2: #Satur3a/ 1or2: Alternate Al1a/s Mostl/ None Soeties


&or2in' hours ro 5h to %h % hour )or lunh an3 " (rea2s o) %5 inutes.Total hours o) 1or2 per 1ee2: #Satur3a/ 1or2: Alternate Al1a/s Mostl/ None Soeties

Salar**&hat is the ta2e hoe salar/ per onth a)ter taBes,+

Aount: o) USThe salar/ is pa/a(le: &ee2l/ Monthl/ Quarterl/

Field of 9or2 E$+erienePlease select any fields of work experience you are interested in:

Learning Netor2 Initiatie ,ro"+

Please indicate if your internship belongs within a Learning Network (LN) Initiatie !roup (I!).

AIESEC Internship Jo( Questionnaire ;a'e ! o) %"

Ao"nting


4/12

-ates and -"ration

Interns!i+ Earliest starting date3 *33////+: #! #! "#%Interns!i+ Latest ending date3 *33////+: #% #5 "#%5@ates ;riorit/ Le8el: "e#uired Preferred

Minim"m ee2s ($%&$): GMa$im"m ee2s ($%&$): 7@uration ;riorit/ Le8el: "e#uired Preferred

-egree of Intern6Selet one8 'ndergraduate achelor asters@e'ree ;riorit/ Le8el: "e#uired Preferred

AIESEC Internship Jo( Questionnaire ;a'e o) %"

HI=5AI-S Ed"ation 6Formal8

Energ* 6,reen Initiaties8 Entre+rene"rs!i+

C!ild Rig!ts Climate C!ange 6,lo#al 9arming8

Comm"nit* -eelo+ment Cor+orate Soial Res+onsi#ilit*Corr"+tion C"lt"ral >nderstand 0 -iersit*

-isa#ilit* -r"gs 0 Alo!olism

Enironment ,ender E'"alit*

Healt! H"man Rig!ts

H"man Traffi2ing Indigeno"s Peo+le

Lang"age Ed"ation Mirofinane

Oer+o+"lation Peae Atiism

Poert* Professional 0 Career -eelo+ment

Road Safet* R"ral Ed"ation

Se$ Trade 6Prostit"tion8 Soial N Millenni"m -eelo+ment ,oals

9omen Em+oerment ?o"t! Leaders!i+ 0 -eelo+mentOt!er


5/12

PART @


6/12

AIESEC Internship Jo( Questionnaire ;a'e G o) %"

Ao"nting R P R P

Au3itin' Cost aountin'inanial aountin' Intro3utor/ aountin'Mana'erial aountin' ;urhasin'Soial ethial e3itin' K reportin' Soial aountin'TaBation

Arts 0 Ar!itet"re R P R P

Arhiteture Artsashion 3esi'n >raphi 3esi'n


7/12

PART S2ills

AIESEC Internship Jo( Questionnaire ;a'e 7 o) %"

Please select which *kills are "e#uired (") and Preferred (P). +ou ,ay select a ,axi,u, of - in total

/heck this ONL+ if the internship is focused on Language 0eaching (Linguistics)


8/12

AIESEC Internship Jo( Questionnaire ;a'e o) %"

Ciil5 Enironmental Engineering R P R P

Constrution ana'eent Eolo'/ire sa)et/ en'ineerin' H/3rolo'/H/3roehanis Intro3utor/ strutural 3esi'nMehanis ;roess en'ineerin'Rene1a(le ener'ies Soil ehanisSoli3 onstrution StatiSteel onstrution Tehnolo'/ o) (uil3in' aterials&aste 1ater ana'eent &oo3 onstrution

Com+"ter R P R P

Internet user s2ills Ma user s2ills;C user s2ills

-ata#ases R P R P

@-0" Miroso)t aessMiroso)t SQL ser8er M/SQLOrale ;ost'reSQLS/(ase

-eelo+ment Enironment 6I-E8 R P R P

@ata(ase 3esi'n 3e8elopent tools @elphiElipse Other 3e8elopent tools;o1er(uil3er =isual (asi=isual stu3io =isual0 -orlan3 CKK

ERP R P R P

-aan Miroso)t -usiness SolutionOrale ;eopleSo)tSA; Sales)oreSie(el

,ra+!is R P R P

!@ MaB AutoCA@Corel @ra1 Maroe3ia 3iretor0stu3io;hotoshop Sho21a8e lash

,ro"+are R P R P

Lotus Notes0 @oino MS EBhan'eNo8ell >roup1ise

Me!anial Engineering R P R P

Aerospae en'ineerin' Airra)t en'ine tehnolo'/Autooti8e en'ineerin' Coputer ai3e3 3esi'nConstrution en'ineerin' @esi'nin' oerial airra)tsEn'ineerin' ehanis Er'onoislui3 ehanis uel ellsMahine eleents Manu)aturin' tehnolo'/Mass an3 heat trans)er Material sieneOperations researh ;roess en'ineerin'Rotor tehnolo'/ Thero3/nais

Netor2 management0 data transmission R P R PE; telephon/ *=oI;+ I;LAN *loal area net1or2+ No8ell net1areTC;0I; UMTS0>SM net1or2 ana'eent&AN *1i3e area net1or2+ &A;O+erating S*stems R P R P

AS0## MaOSUNI0LinuB OS &in3o1s operatin' s/stes&in3o1s

Personal S2ills 0 Bnoledge R P R P

Counit/ 3e8elopent @ri8ers lieneirst ai3

Professional S2ills R P R P

Client ser8iin' s2ills inanial ana'eent s2illsLan'ua'e teahin' Lea3ership s2illsMar2etin'0 sellin' s2ills Or'ani9ational ana'eent s2ills;resentation s2ills ;ro4et ana'eentTea ana'eent Trainin'0 )ailitatin' s2ills


9/12

PART Regions of t!e 9orld>eo'raphi re6uireents are Re6uire3 ;re)erre3

1ll the countries within the region you choose will be considered when finding candidates

AIESEC Internship Jo( Questionnaire ;a'e $ o) %"


10/12

AIESEC Internship Jo( Questionnaire ;a'e %# o) %"

9orld(intern can co,e fro, any country)

eran spea2in' Europe &estern Europei(raltar >reenlan3 Hun'ar/


11/12

PART DLang"ages

Lan'ua'e re6uireents are: Re6uire3 ;re)erre3

Language(s) 2 language leel re#uired of the intern0he leels are: Natie3 4xcellent3 !ood and asic.

AIESEC Internship Jo( Questionnaire ;a'e %% o) %"

R P R P

Ara(i ( + Arenian ( +-ahasa In3onesian ( + -ahasa Mala/sian ( +-ul'arian( + Chinese( +Chinese Cantonese( + Chinese Man3arin( +C9eh ( + @anish( +@uth( + En'lish( +Estonian( + arsi( +innish( + renh( +>eor'ian ( + >eran ( +>ree2 ( + He(re1 ( +Hin3i( + Hun'arian( +Ielan3i( + Irish( +is1ahili ( + Japanese( +Lat8ian( + orean( +Mae3onian( + Lithuanian( +Nor1e'ian( + Men'relian( +;ortu'uese (NATI=E+ ;olish (

+

Russian ( + Roanian ( +Sla8i *-osnian Ser(ian Croatian+( + Set1ana( +Slo8enian( + Slo8a2( +S1e3ish ( + Spanish( +Tur2ish( + Thai( +Ur3u( + U2rainian( +&elsh( + =ietnaese( +


12/12

PART Contrat

0his 5Internship 6ob 7uestionnaire83 is considered a for,al contract and co,,it,ent between 1I4*4/ and theorganisation stated on this for,. 1ll parties should keep an original copy with signatures of the organisation and

1I4*4/. 1ny changes ,ade after signing the contract should be signed by both parties or a new contract shouldbe co,pleted.

.1Aims of t!e Interns!i+ Program

T!e aim of an interns!i+ s!all #e to +roide t!e intern it! t!e folloing3%. ;ratial s2ills in a )orei'n en8ironent to opleent his0her e3uation". Opportunit/ to appl/ (usiness an3 aa3ei s2ills attitu3es an3 8alues at 1or2 an3 in the ounit/!. A positi8e learnin' eBperiene!. A1areness an3 2no1le3'e o) soial issues an3 3i))erent praties in the host ountr/

T!e aim of an interns!i+ is not3%. Inten3e3 to (e a peranent areer plaeent or reruitent opportunit/ in another ountr/. I) the or'anisation3ei3es to eplo/ the intern on a peranent (asis in the host ountr/ AIESEC 1ill ha8e no role in )ailitatin' this.". A holi3a/!. To pro8i3e an opportunit/ that the sole purpose is earnin' one/

.)Part* Commitments

In ae+ting to ta2e an intern t!ro"g! AIESEC t!e organisation ommits to3%. Ensurin' that the intern per)ors the 1or2 state3 on the Internship Jo( Questionnaire". ;ro8i3in' a3e6uate 1or2in' on3itions salar/ or stipen3 orientation 'ui3ane an3 trainin' )or the intern to ahie8ethe o(4eti8es a'ree3 upon. Upon seletion o) a an3i3ate oplete an3 return the AIESEC Or'anisation Aeptane Note statin' the ters o)the internship 1ithin ! 3a/s. Reeipt o) this (/ AIESEC 1ill a2e the internship seletion o))iial.5. ;ro8i3in' orientation )or the intern to )ailiarise thesel) 1ith sta)) 1or2plae )ailities an3 other ati8ates )ailitate3(/ the or'anisation to its eplo/eesG. >i8in' the intern an3 AIESEC )ee3(a2 a(out their per)orane 3urin' the internship to learn an3 ipro8e

AIESEC ommits to3%. Maintainin' ouniation 1ith the or'anisation )ro the athin' perio3 to the en3 o) the internship

". ;ro8i3in' the or'anisation 1ith supportin' in)oration re'ar3in' the an3i3ates to a2e a onsi3ere3 seletion!. ;ro8i3in' support to the intern )or their inte'ration into the loal en8ironent *reeption aoo3ationtransportation (an2 aount taB )ile nu(er 8isa et.+. Or'anisin' e8ents that in8ol8e the intern in ultural pro)essional an3 lea3ership 3e8elopent5. Ensurin' that e8er/ stu3ent partiipatin' in an internship passes throu'h a thorou'h seletion proess as 1ell as(ein' pro8i3e3 3ouentar/ e8i3ene (/ a lan'ua'e instrutor o) an/ state3 lan'ua'e a(ilitiesG. E8aluatin' an3 utilisin' )ee3(a2 reei8e3 )ro the or'anisation an3 intern throu'hout the internship perio3

./Conditions

%. In the )irst instane all 3isa'reeents an3 ar'uents onernin' the a'reeent or its realisation ust (e a33resse3(/ 1a/ o) ne'otiation 3iretl/ (et1een the parties entione3 in this a'reeent.

.@-etails of t!e +arties to t!e agreement

Or'anisation Nae: HOLCREST S.A AIESEC

Si'nature: Si'nature:

Nae: JHON MANQUILLO Nae:

;osition: ANALISTA @E SELECCION ;osition:

@ate: # ENERO "#% @ate:

AIESEC Internship Jo( Questionnaire ;a'e %" o) %"

jd final contac center 2014

Documents