jeff jones cv august, 2015

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email [email protected]

Jeffrey H. Jones

Driver and champion of transformational programs, motivated results oriented executive with extensive experience selling, designing, delivering customer contracts with a focus on exceptional client management. Recognized for strong leadership, innovative solution development, dynamic thinking, and strong vendor management with the ability to gain executive sponsorship, build internal support and create cross-functional and cross-cultural account teams.

BT PLC 2006 – Present

SENIOR DIRECTOR – MAJOR DEALS – GLOBAL ACCOUNTS May 2015 – PresentBT Global Services – Chicago

– Major Deals for BT’s Americas global accountsCurrently lead a global team that support sales, solution design, financial modeling, proposal generation, contract development and relationship management for all large >$15M complex opportunities for BT America’s global accounts. Areas of control include:

Provide global leadership, engage in business development, and focus on providing innovative solution to address our customer business and technology challenges.

Plan, design, and build solutions for global accounts (existing and new logo). Work with regional sales teams to drive all complex sales for global accounts. Work closely with our solution architects and service designer to generate solutions

leveraging BT’s global portfolio including (WAN, LAN – wired and wireless, Voice, Mobility, Collaboration, Cloud and Security solutions) driving innovation and automation to > 140 countries.

Build relationships with a range of partners to ensure innovative solution design and delivery for our global accounts enabling our team to bring the best from BT and beyond

Manage sales team with focus on individual and team sales objectives.

DIRECTOR – GLOBAL ACCOUNTS January 2009 – April 2015BT Global Services – Chicago

– Global Design and Delivery for BT’s global accountsLead global team supporting sales, design, and the delivery of all complex contracts for BT Americas global accounts. Areas of control include:

Provided global leadership, engaged in business development, delivered sustainable business improvement, and drove organizational change.

Planed, designed, and built solutions for global accounts. Supported and drove all complex sales for global accounts. Regularly introduced and drove innovative business change. Delivered the BT global portfolio including (WAN, LAN – wired and wireless, Voice, Mobility, Collaboration, Cloud

and Security solutions) driving innovation and automation to > 140 countries. Directed 15 Global Accounts across multiple verticals: Consumer Packaged Goods, Pharmaceutical / Chemical and

Global Banking Financial Management. Managed a budget of > $25m PA

DIRECTOR (Deputy CIO) – Business Ops, Professional Services, & ERPMarch 2006 – December 2008 BT - London, UK

– Business Operations – BT DesignWorking for the COO, directed 6 teams that constituted the Business Operations team supporting BT Design. This team managed all aspects of the business (general operations, finance, reporting, governance, stakeholder management and demand management) supporting BT Design. Outside of day to day operations, my team focused on several critical activities including Global Resource Demand Planning, Organizational Change Program via FBP (Fewer Better People), EWE (Effective Working

Areas of Expertise:

• Leadership• Program

Management• Business

Transformation• Change Management• Pre-sales / Sales • Business Process and

IT Outsourcing• Process re-

engineering• Professional Services• Managed Services• Service Management• Vendor Management

Areas of Expertise:

• Leadership• Program

Management• Business

Transformation• Change Management• Pre-sales / Sales • Business Process and

IT Outsourcing• Process re-

engineering• Professional Services• Managed Services• Service Management• Vendor Management

mailto:[email protected]



Environment) the design and management of agile accommodation space across 300+ global sites, Governance & Reporting including Global Performance Management. This team surpassed cost reduction challenges of >$75M.

– Global Services - Professional ServicesWorking for the President of BT Professional Services, led 9 individuals that drove the global service business engagement team. This team functioned as the coordinating force between BT’s Technology Services arm and all global client customer / resource requirements that supported local (UK based) and global contracts. My team worked with clients throughout the life-cycle of the engagement to ensure that their professional services requirements were being met over the life of the engagement. My team was accountable for delivery and service end to end with direct ties to client based revenue targets.

– Deputy CIO and ERP (Oracle) Systems Program DirectorLed a team of 5 program directors and support staff responsible for managing all technology requirements for BT’s Market Unit CEO’s (across 4 Market Units and 13 Group Business functions). Along with leading this team I had personal responsible for stakeholder management in Group Finance, Global Services, Group Portfolio and Group Strategy. Focused on Group Finance I had overall responsibility for the management and delivery of the Oracle ERP Implementation program. The list of partners included in my team to develop and deploy Oracle included - Xansa, HP, Accenture, BearingPoint, Oracle and Deloitte.

SOLUTION DIRECTOR December 2003 – February 2006BearingPoint - Chicago– Business Consulting– Consumer and Industrial Products – Retail Store Systems

Provide consulting services to companies focused on improving profitability, competitive advantage, their customer’s experience through the selection / development / implementation of store solutions using technology, business process improvement and people for this $3.5B USD management consulting firm.

Managed stores systems team of >50 individuals (sales, design, and delivery) working across multiple accounts Lead efforts to develop and deploy innovative store systems solution offering Directed required process re-engineering to support solution roll-outs Lead sales efforts to introduce new store systems / solutions Lead multiple projects consecutively Retail focused – Hard Lines, Soft Lines, Specialty and Food Related Focused of maximizing client satisfaction while delivering sustainable business change Developed change management strategies

SENIOR MANAGER August 2000 - 2003Accenture - Chicago– Business Consulting – Consumer and Industrial Products – Consumables (Retail)– Food

Provide a full-breadth business consulting services to Fortune 500 companies to improve profitability, competitive advantage or efficiency by implementing people, process and technology solutions for this >$20B management consulting firm.

Managed multiple projects consecutively focused on sales, design and delivery Retail focused (business solutions supported by technology) – Hard Lines, Soft Lines, Specialty and Food Related

(Restaurants, Grocery, Chain Drug and Convenient Store) Maximized client satisfaction Delivered sustainable change management solutions Managed team of industry experts

Manager June 1997 - 2000Arthur Andersen Business Consulting - Chicago– Business Management / Technology Solutions– Retail Products Division

Education: Bachelor of ArtsWestern Illinois University - Degree(s): BA – Political Science – Business Administration, BA – Sociology

Executive Development Program




Wharton, University of Pennsylvania Course Certificates:

BT PMP Certification BT Challenging Leadership Styles – Practical

Leadership BT Anti-Corruption and Bribery BT Outsourcing Masterclass - Finance BT Competition and Communication Law BT Lean and Agile Methodology

BT Data Protection BT ITIL Leadership BT Operations Management: Forecasting and Capacity

Planning BearingPoint – Proven Course Methodology Accenture Delivery Methods

Accenture – Business Integration Methodology


jeff jones cv august, 2015

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