Jeffery Davis 1510 Ethans Way Email: jdavis1471@gmail.com McDonough, GA 30252 Cell: (770) 876-1585

PROFESSIONAL SUMMARY:

Seeking a position in which my exceptional communication, leadership and problem solving expertise can be utilized in cost reduction and process improvement

SKILLS and QUALIFICATIONS:

Six Sigma Black Belt Certification (CSSBB), Team Dynamics, Project Planning and Deliverables Six Sigma Green Belt Certification (CSSGB), Team Building, Cost Benefit Analysis, Project

Planning Lean Manufacturing, Root Cause Analysis, Forecasting, Data Analysis, Cost Reduction, 8D

Problem Solving

PROFESSIONAL EXPERIENCE:

Massey Services Inc. Georgia – (January 2016 – Present)General Manager

Develop sales territories and sales programs for sales and service departments Analyze Service Center profit and loss statements Employee development with regards to motivation, training, recruiting and recognition Monitor Key Performance Metrics and develop improvement strategies Employ Customer Service initiatives to maximize customer base and customer retention Generate and present report on department goals and successes Participate in lead generation and business development

Hertz Corporation, College Park, Georgia – (Dec 2013 – Dec 2015)Process Improvement/Location Manager II

Lead 10 six sigma projects from start to completion with each having varied degrees of success

Projects had an aggregate cost saving in excess of $500,000 Managed/Participated in various cost saving initiatives and efficiency projects Managed the development and design of all processes related to the Customer Service experience Trained managers and employees on lean process improvement methodology Monitored the cycle times of daily and hourly returns in order to improve lead times Spearheaded recruitment excellence strategy in order to recruit top notch candidates Coached employees on customer driven strategies, leading to a 10% revenue increase Implemented employee color coded performance tool to track and improve processing times Conveyed performance results to employees in order to drive continuous improvement Trained 200+ employees on revenue management which increased revenue stream through

various sales strategies Collected customer feedback to ensure quality service was met and issues were resolved in

a timely manner Implemented employee satisfaction surveys which resulted in improved retention and

morale Reduced customer complaints which increased Net Promoter Score by a 10 point margin

Hertz Corporation, Hartsfield Jackson Airport, Georgia – (Jan 2001 – Dec 2013)Jeffery Davis

Location Manager Developed and implemented customer service strategies through training, coaching and

mentoring Streamlined process to reduce and eliminate non-value added activities, which improved the

process Established a standard work sequence to be followed in order to sustain improvements Led teamwork events to build cohesiveness between departments Achieved operational goals by meeting and exceeding company metrics

RELATED VOLUNTEER EXPERIENCE:

` Vets Connect, McDonough, Georgia – (Feb 2015 – Present)Project Manager

Lead six sigma project to reduce the number of homeless vets in the City of McDonough Lead six sigma project to plan and execute the first ever veterans day parade in Henry County

Georgia Project was presented to United Way executives and was adopted and duplicated in Clayton and

Fulton Counties Project was presented to McDonough City hall Met funding goal of $20,000 as a matching minimum for United Way Maintained working relationships with clients and sponsors Tracked project progress throughout all phases to ensure deadlines were met

EDUCATION:

York College, City University of New York; Jamaica, NY Aug 1997 – May 2001Bachelor of Science: Business AdministrationMinor: Human Resources

Queensboro Community College; Bayside, NY Aug 1991 – June 1993Associate of Computer Engineering Technology

Clayton State University; Morrow, GA October 2015Six Sigma Black Belt Certification

Clayton State University; Morrow, GA March 2015Six Sigma Green Belt Certification

Jeffery Davis

Jeffery Davis