JERRY T. BROWN

♦ Phone: 215-913-2634 ♦ Email: Jerry72757@aol.com

Summary of QualificationsA high-

performing, energetic leader with over 25 years of Information Technology experience in the health care industry under the command center, data center, service desk and customer service methodologies. Strong interpersonal, technical and communication skills. Proficient use and understanding of platforms and software used in the computer operations environment. A seasoned computer analyst who understands systems and processes, ensuring strategic performance workflow on all platforms. Ability to work efficiently in a team setting or independently.

Hardware and Software Experience:

Hardware: IBM Z14, Z10, Z9, 4301, 3081, 3084, 3090 processors, IBM9672 C-Moss processorAmdahl 5995M processor, Amdahl G5765 Millennium processor, IBM 9406 Power6 and 7 & I595/570/550/520 ISERIES (AS400 Processors) IBM 7026(RS600 processors) IBM 3420,3480,3590,3592 tape drives, IBM 3584 tape robotic libraryStorage Tek SL8500, 3000 Robotic library 9490,9840 RTD and VTS tapes drives and KMA encryption, IBM 3380,3390 disk drive, EMC VMAX, Centerra and Symmetric 500,5430 and 5830 disk drives Storage Tek Iceberg 9000 disk drives, IBM 3174,3274 SNA control unitsPrinter Xerox 4090, 4135 document center

Software: TSO,ACF2,TPX,DFHSM,FDR,JES2,MVS,TCPIP,CICS,DB2,VTAM,NETVIEW,MIMGR, FTP, TMSVPS, XREFBRMS Tape Management, VERITAS NETBACKUP, OS400, UNIX, HP/OPENVIEW, XMATTER, SITESCOPE

Scheduling Packages: CA Scheduler,CA-7, TWS, OS400

Languages: OS/JCL, SAS

PC Applications: MS Word, Excel, PowerPoint, Outlook/OS XP, Vista, Window7

Help Desk Applications: HPSM Service Desk ticketing systems, Citrix, VMWARE,VDI, Cisco/VPN, Active Directory

Monitoring Tools: Alarm Point warning notification, HP Business Service Manager, HP OPENVIEW, HP Operations Service Manager for Windows

Replication Software: Vision, ITERRA,MIMIX for ISERIES/AS400, EMC/SRDF for mainframe, Distributed Systems SAN environment

Professional Experience Independence Blue Cross 12/1981 – 06/2015

Supervisor Computer Operations

Supervision of the corporate data center weekend shift (Computer Operators and Tape Librarian)

Responsible for monitoring and maintaining all data center environment devices (PDU, Generators, AC units, Water Detection and Fire suppression Systems)

Responsible for Service Desk/Help Desk administration throughout the weekend shift- consisting of 2000 to 3000 employee user community

Perform IPL and System Save weekly procedures for AS400(MHS, CSI) and Mainframe partitioned boxes (Asys, Bsys Dsys and test Csys,)

Installed and upgrade Applications, Network, Technical software pushes ensuring stability with check out procedures, worked closely with application programmers and IBC technical support teams

Accountable for handling problem management escalation procedures on the weekends; observing, identifying, and reporting issues related to system hardware, application software, application portal incidents, initiating incident reports, tickets, emails and conference bridge calls, pulling all resources together to resolve the issue as well as timely updates to Severity1 and Severity2 documentation communicated to upper management during off hours.

Lead Computer Operator

Demonstrate customer service leadership while resolving inquiries/ complaints via email & phone regarding service applications and portal availability

Responsible for processing all batch workflow via job scheduler on both Mainframe and AS400

Monitor and Report HP/OPENVIEW for critical messages due to server issues and escalated calls to have outages resolved in a timely manner

Interact with Technical Service teams, and vendors to identify hardware disk drive errors, tape drive errors and equipment installations or failures. Create service requests and incident reports to resolve these time sensitive issues.

Created and managed weekend notes for all Network SAN and Server Changes, Mainframe, AS400 procedures, ensuring task completion and sending all activity copies via email to technical support teams and management.

Created operations procedure guide for all aspects of computer operations environment Ex: Run book execution, scripts, DR testing, offsite vaulting and tape backups

Initiated departments first charge back system for system software and application programmers tape creation activity, the resultant was a one million dollars savings in five years from our cost center budget.

JPB International LLC 2006-2014Owner/CEO

A small family business specializing in High Tech Environment Cleaning Solutions for Data Center, Command Center and Office environments Brief overview of duties include: Monthly to Quarterly cleaning of High Tech environments using static free and green cleaning

solutions. Office cleaning and clean out services throughout the Delaware Valley and South Jersey

Educational Experience Certification of Science in Business Administration

OIC, Philadelphia, PAGermantown High School - Diploma

Professional Affiliations and Accomplishments Professional Certifications:

o MVS and Jes2 IBMo VMWARE,VTL o ISPF advanced o Microsoft Office o Certified in Customer Service: BSM,HPSM,ECC,

Member of Green Peace Linkedin SBA Home Advisor EVG Group

Professional References Available Upon Request