Jessica Carlson1526 Gallery Place Dr. Apt 4Jackson, MI 49201 (248) 240-4594

Education

Plymouth-Canton High School, Canton, MichiganGraduated June, 2002

Skills

Microsoft Office Suite, including Word, Excel and PowerPoint, Access and Visio Typing 70 wpm Filing Highly Organized Customer Service Telephone / Switchboard Operation Process Improvement Proficient with Company Specific Software Travel Arrangements Event Planning and Preparation Ability to handle stress and deadlines

Experience

February 2009 – PresentSeymour Ford Lincoln – Jackson, MITitle: Finance ManagerResponsibilities:

Prepare Loan and Lease documents for New and Pre-Owned vehicle sales Inform customer of all coverage options available to protect their purchase Keep aware of rate and program changes of 20 different lenders in order to determine the best possible finance option

for the customer Sell additional options and products to benefit both the customer and improve dealership profits Build and maintain strong relationships and trust with lenders and customers in order to maintain repeat sales and

excellent customer satisfaction scores Handle multiple customers at once, keep things moving and avoid delay of vehicle purchase Manage Customer Database and Paper Files Assist in planning functions such as on site sales and charitable events Represent Dealership at various off site charitable events Update Dealership Software Program when changes to Finance Contracts and Vehicle Registration Documents are

needed Maintain Compliance of Full Disclosure Lending and Privacy Laws Developed system to track monthly and yearly sales records via Word, Excel (Spreadsheets, Charts, Pivot Tables) Developed sales materials to assist in product presentations via Word, Excel and PowerPoint

June 2002 – February 2009Universal Underwriters Insurance Company / Zurich North America - Livonia, Michigan Title: Administrative Assistant Responsibilities:

Provided administrative support to a team of 7 Account Executives and 2 Managers including updating and creating PowerPoint Proposals and Presentations, Excel spreadsheets and letters from Dictation

Provide insurance certificates, fill supply orders and submit policy changes upon customer request Monthly Accounts Receivable – Entered Checks into Company Database and Verified Customer Inventory Reports Resolution of billing issues and customer complaints Maintain efficient stock of office supplies Create mass emails and mailings Assist in New Account set up and service Coordinate Sales Meetings and Seminars Schedule Meetings and Track Appointments via Lotus Notes / Outlook Create and Implement filing and documentation processes Charitable Representative for the Michigan Regional Office – Responsible for planning and organizing fundraising

events. Kept employees informed of payroll deduction options for a number of organizations (United Way, American Cancer Society, etc.) Via yearly meetings and PowerPoint Presentations.