Jessica Turner Experienced Customer Service Professional and Museum Assistant

22262 W. Odessa Court, Plainfield, IL www.linkedin.com/in/jcingala

j.c.ingala@gmail.com (815) 405-7837

EDUCATION 2005 to 2007 Bachelor of Arts History and Political Science Lewis University Romeoville, Illinois 2002 to 2004 Associates in Arts Joliet Junior College Joliet, Illinois June 2002 High School Diploma Lockport Township High School

RELATED SKILLS Over 10 years’ experience in a customer and sales support environment. I have proficient office skills and great attention to detail. I am a self-motivator with a strong work ethic who works well both independently and as part of a team.

OTHER SKILLS I have a working knowledge of Outlook, Excel, Word, and PowerPoint. I have calendar management and scheduling experience. I am familiar with both PC and Mac OS. I am CPR and AED certified through the American Red Cross until March 2018.

WORK EXPERIENCE October 2013 - Present MIDTRONICS, INC. Technical Customer Support I handle inbound technical customer support for the automotive industry’s battery diagnostic products. This support includes technical support, customer service, trouble shooting, invoicing and order processing. Duties include: Manage call volumes of up to 175 inbound and 30 outbound calls

daily. Calls range from technical support to managing & logging cases, returns and orders.

Provide remote desktop support and troubleshooting for tools requiring networking communication and cloud data storage.

Troubleshoot hardware issues on machines and then instruct customers on field repairs.

Working in customer portals to manage invoicing, work order entry, PO processing and entering part orders.

Responsible for serial number transfers into inventory. Consistently provide a high level of customer support with every

customer interaction. September 2005 - Present JOLIET AREA HISTORICAL MUSEUM Intern and Museum Assistant I am responsible for covering gift shop, admissions, educational programs, and museum tours on a part time basis. Education Intern August 2005 – December 2005 Museum Assistant December 2005-Present I provide assistance for special events such as the Annual Gala,

weekend rentals (weddings, parties), and perform educational programs for the museum educator.

During my time with the museum I created the first Haunted Museum tour and script, ran the kids program crafts for the annual ‘Light Up The Holidays’ event until 2010.

August 2012 – May 2013 CABLE PLUS, INC Inside Sales I worked as an inside sales associate for a commodity based sales company. Exclusively made cold calls to prospective clients. Prospected a client base in the temperature control and security

installation industry. Maintained and increased gross profit for RORA clients.

February 2012 - August 2013 G4S NSSC – A DIVISION OF G4S SECURE SOLUTIONS Client Services Representative I provided customer service for the nuclear power industry. Assisted the Business Integration department in writing and editing

Service Level Agreements. Handled inbound customer service calls and provided quotations to

customers. Assisted AR in processing invoicing for government payments.

February 2008 – February 2012 WINDY CITY WIRE, LLC. Sales Assistant I assisted multiple inside sales representatives in satellite office locations. Acted in place of sales representatives while they traveled or were

out of the office. Assisted with travel and calendar management. Provide order entry, return processing, and inventory management

for customers and satellite warehouse locations. May 2000 – August 2007 LOCKPORT TOWNSHIP PARK DISTRICT Camp and Aftercare Supervisor I provided child care services for an after school program as well as supervised Adventurer’s Day Camp. Managed a team of six counselors and 70 children during the

summers. Created weekly themed activities for the children along with weekly

field trip arrangements to offsite locations. Developed a curriculum for after school care programs at multiple

grammar schools in Lockport, Illinois.