Jessica BarnesCell: 949-554-7278

Email:jtwin2.jb@gmail.comwww.linkedin.com/pub/jessica-barnes/76/3a/3a6/

QUALIFICATIONS Excellent verbal and written communication skills. Effective in promoting a positive, productive environment. Works well in high pressure environment with multiple projects and employees on staff. Skilled and thorough in analyzing problem situations and finding creative solutions. Responsible, dependable, punctual; takes pride in work. Proficient in Microsoft Office applications. Excellent leadership skills and training.

EDUCATION

Bachelors of Science in Organizational Management from University of La Verne, School of Business and Management- 2014

Graduated with Departmental Honors and Magna Cum LaudeGPA: 4.0Dean’s List, 2013-2014Academic Merit Award, 2013 – 2014ALPHA CHI, National College Honor Society Member

Associates of Arts in Business from Orange Coast College- 2011GPA: 3.9/4.0

Emerging Leader Managerial Training Program, Disneyland Resort Fall 2012 ProgramServed as a Guest Service Manager in four separate Line of Business while attending a three month coursework program with the Disney University. At the end of the coursework, we presented a PowerPoint presentation to Resort Executives for safety preparedness for front line Cast Members that included documentation and safety equipment to be implemented within different departments. Only the top 10% of organization’s best leaders get to apply for the Management program.

PROFFESIONAL EXPERIENCE

Disneyland Resort-- 8 ½ years of service

Guest Service Manager, Store Operations—2013 to PresentMaintain visual expectations and stock levels for multiple stores to reach projected goals. Supervise and train employees to provide the Disney standard of exceptional Guest Service.

Supervise daily operation of two to eight stores within a complex with upwards of 200 Cast Members. Effect bottom line sales by directing Cast Members daily progress while maintaining store layout and

product levels to reach daily, weekly, yearly sales goals. Impacted sales efficiencies by adding four addition register to evening hours of operation which reduced

lines and increased customer satisfaction. This resulted in the reduction of sales transaction times. Conducted and ran multiple Sales and Service contest for six week timeframes, hitting 100% of sales goals

with over $50,000 in sales. Conducted mentorship program for our assistant supervisors with developmental opportunities and monthly

check-ins to discuss personal and professional goals and expectations. Facilitated the training of a companywide initiative for training on Role Standards within Store Operations,

teaching over 100 Cast Members within a two month timeframe. Guest Service Manager, Entertainment Operations—2012 to 2013

Supervise Stage Shows, Parades, Characters and Musical Talent to provide timely guest interactions to effectively create a magical experience. Working with Walt Disney Imagineering and corporate points of contact in regards to daily changes in Entertainment offerings around the Resort.

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Jessica BarnesCell: 949-554-7278

Email:jtwin2.jb@gmail.comwww.linkedin.com/pub/jessica-barnes/76/3a/3a6/

Disneyland Resort continued:

Supervisor (Lead) Entertainment Division, Character-Imaging Department—2009 to 2011Provide leadership to the daily operation of multiple venues and meet and greet locations.

Partnering with daily scheduling and deployment to adjust for the operational needs of numerous roles and venues.

Monitor Cast Members while maintaining the show quality within the area by providing feedback and guidance to performer and cast.

Safety Team Supervisor (Lead)—2011 to 2012 Implement Resort and departmental safety initiatives

Developed a Health and Wellness initiative for the Character-Imaging Department. Established a health challenge program with fun workout classes and guest speaker on health and nutrition

for three month, six month, and yearlong programs working alongside Athletic trainers for supervision.Guest Talent Programs, Stage Manager- School Education and Performance Program—2008 to 2010

Work closely with the performance group’s directors and chaperones to provide an informative, safe, and efficient stay for all.

Facilitate greetings and orientation to groups on arrival. Supervising performances, conducting group appreciation ceremonies and co-coordinating departing

procedures, paperwork and documents for record.WORK HISTORY

TeacherAssistant Dance Teacher, Acting Coach

Performing Arts: Multiple locations throughout the Orange County and LA County areasVarious positions within the Theater including: Stage Manager, Technician, Stage Hand, Audio Setup, and Makeup Artist/Stunt Supervisor. Involved in over 50 productions over my twelve years of experience within the field.Rancho Capistrano School – Theatrical Curriculum and Performance Program

Artistic and Co Director for theater education program and end of year performances for Rancho Capistrano School District, two year project

Professional Etiquette Coach Rancho Capistrano School & Various Show Productions

ACHIEVEMENTS Stage /Event Manager:

Disneyland’s 57th Birthday Celebration & Nationwide Company Three Day Park/Hotel top sellers VIP recognition event. Special Events Lead

Disneyland Resort Events: Choc Walk, Vons Holiday Party, Mickey’s Halloween Trick or Treat Party, Tinkerbell Marathons, Disneyland Resort 24 hour parties (multiple)

Volunteer WorkDisneyland Cast Member fundraising Yearly Performance called Flashback

Efficiency/Reward and Recognition Project for Disneyland Character LocationsCreated a new operational procedures to maximize efficiency and boost hourly counts for five advertised Character locations.Pilot program for efficiency initiative which included a four hour class with in-location practice session. Prior to tester, the location goals were being missed by 20%. Pilot tester resulted in an increase of hourly target goals by 15% throughout all locations.

Walt Disney Imagineering Tester Workshop for Walt Disney World ResortThree month project with Walt Disney Imagineering in Glendale for Princess experience for the new Fantasyland Locations for Walt Disney World Resort in Florida.

Mentorship of Stage Production Positions Youth Education Series through the Youth Theater Conservatory and Repertory Teaching ProgramAlumni Award Laguna Playhouse Repertory Program

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