23 March 2010- New Delhi

Stefan Hollands General Manager Jet Airways BENELUX

Jet Airways’ European Hub

Contents• History

• Our Network

• Brussels: the European Hub

• Milestones

• Achievements

• Challenges

Founded on May 5, 1993 by Naresh Goyal

Transported >80 mln pax since

Jet Airways is the biggest privat airline in India

Naresh Goyal’s vision:

History

“Jet Airways’ objective is to be amongst the top 5 preferred airlines in the world in the next few

years, by offering a new way of air travel.”

Network » India

9W started its operations in 1993 by connecting to 12 destinations

Today, over 340 daily flights to 44 destinations in India

Jet Airways connects a place in India every 5 minutes !!Main hubs Mumbai, Delhi, Kolkata, Chennai and Bangalore

From India to :BangkokSingaporeKuala LumpurColomboKathmanduHong KongDhakaDubaiAbu DhabiBahrein…

The Network :South East Asia

To LHR from :Mumbai 2x/dayDelhi 1x/day

The Network :Europe (excluding BRU)

Network » SE Asia & Europe

Daily non-stop to London

Brussels Airport is our European Hub6 destinations DAILY from Brussels:

New York EWRNew York JFKToronto

New DelhiMumbai Chennai

Network » European hub operation

Why Belgium?

1. Aero-Political / Governmental: traffic rights

2. Market: untapped market to India

3. Brussels Airlines: a connection to EU and AFR

4. Brussels Airport: a state of the art transfer point

5. Qualified Staff: complex operation

1. Aero Political / Government

• Bilateral agreement between India & Belgium– Unused traffic rights available– Potential to increase

• Support from Belgian Government– To obtain additional traffic rights– Not financial– Advisory (work permits; …)

2. Market Potential• 2006: 103.000 passengers (without direct service)

– Average growth of total market: +13% pa (period 2003-2006)– The first three months of 2007: +24% versus same period 2006.– Only passengers with final destination Brussels or India– Excluding network effect Brussels Airlines & Jet Airways– Connections in BRU, BOM or DEL will generate extra traffic– Excluding ground transportation to AMS and CDG– Excluding tourism potential

2. Market: supply creates demand

• A direct flight grows traffic on the route

Source: BRUSSELS AIRPORT COMPANY & JET AIRWAYS INDIA LTD2010 03 18 Direct & Indirect Pax India

3. Brussels AirlinesJET AIRWAYS has currently codeshare-agreement with

Brussels-GenevaBrussels-StockholmBrussels-OsloBrussels-BirminghamBrussels-Madrid... 12 in total*

*Other codeshares will be introduced progressively

4. Brussels Airport

• Brussels Inc• Partnership SN / BAC / 9W• Support in Market Assessment

• Requirements• Available Slots & Gates• State of the art Lounge• Shopping Facilities• Baggage systems• Comfortable waiting area• Seamless transfer and

security check• Competitive landing charges

5. Qualified workforceBrussels Hub: aircraft only 2 hours on ground

Average of 1200 arriving and 1200 departing pax per dayStress on airport operations: qualified & multilingual staffImprove connectivity & shorter travel time ex EU

Milestones

Development on an previously unseen scale outside a carrier’s home marketCodesharing with Brussels Airlines on India & CanadaOCT08: introduction “Compressed Wave”

Achievements: 800.000 pax/year

• 1st long haul carrier operating at Brussels Airport– seat load factor 85% and 800.000 pax / year

• Market leader in Belgium on all 6 destinations

• 5th biggest carrier in Brussels Airport

• 1st cargo operator at Brussels Airport

• Direct link between Belgium & emerging market India

• New service & quality oriented offer on the market

37% of passengers from/to EU

Jet Airways in Brussels

• Sales 15• Operations 16• Support 7• TOTAL 38

• Outsourced Operations– Handling (check in/boarding)– Catering– Cargo– Cleaning– PRE and POST flight administration– Fueling– Engineering & Maintenance

750 direct jobs

Challenges

• Future Growth– Growth requires additional feed – Belgian market has limited growth potential– Need to further develop EU hub– Development BRU hub with intermodal High Speed Train

connections to capture Paris, Amsterdam, Collogne, Lille

• Maintain our position as market leader out of BRU– Leading inflight product– Best catering on board

Thank you.