jett china customer service sbr article
DESCRIPTION
Customer service in China is only recently becoming considered as an important business differentiator. Ed Dean from JETT offers some thoughts on why this has been the case, and the ways in which this is changing. Published Shanghai Business Review August 2009TRANSCRIPT
© JETT | customer experience 2009 www.jett-asia.com | Assessment | Motivation | Training
“A Road Less Travelled”
“Although customer service may not be at the top of the agenda for a lot of Chinese companies, it could
well prove to be a business trump card”
Shanghai Business Review – August / September 2009
JETT is the leading brand in China delivering assessment, motivation and training for the ongoing
development of service industry, retail and hospitality professionals.
Our mission is to instil confidence and inspire leadership in the new generation of service specialists
across China – ensuring they can deliver the perfect customer experience every time.
Our products include mystery shopping, customer service and hospitality training, teambuilding
programmes and customer engagement research.
British owned and established in 2004, our mixed Chinese and international team is located across
Shanghai, Beijing, Guangzhou and Hong Kong – with access to the whole of China.
www.jett-asia.com
