jgj-resum - sandeep passi
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Resume – SANDEEP PASSI
Personal Details:
Address: 114/311 Flemington Road Franklin ACT 2913
Contact No: + 61 0406270730
Email: [email protected]
Residency Status: Australian Permanent Resident
Profile:
Skilled professional with over 9 years rich experience in Sales, Cash Handling, Customer Relationship Management and Retail Banking. Hold distinctions for streamlining and improving internal processes and achieving set targets.
Career History:
Customer Service Representative - Nov ‘14 – Till Date British Petroleum (BP) Canberra, Australia:
Responsibilities:
Responsible for handling cash in the store. Responsible for handling customers service issues. Responsible for sales targets of varied products of the store.
Relationship Executive - Nov ‘09 – March ’14 with Kotak Mahindra Bank, Gurgaon Haryana, India:
Responsibilities:
Responsible for handling Portfolios in the branch, identifying and prioritizing there complete financial needs and taking care of for targets of Branch and contribute to overall branch profitability.
Responsible for handling all High net worth individual service issues and educating them on easy ways to bank.
Responsible for providing a full range of professional sales expertise and advice to help customers to meet their financial needs and goals and seek opportunities to make appropriate customer referrals.
Responsible for sales targets of Bank accounts opening, Fixed deposits, home loans, credit cards other varied products of the bank.
Achievements:
Awarded by Senior Regional Manager for completion of YTD target of Branch in MF (6cr) in first quarter of the year 2013.
Getting certified by RH as “BEST Relationship Manager-Delhi” consecutively for last 4 months (Aug-Nov-12).
Certified by Regional Head in Thailand for scoring the highest position in bank insurance contest of Life Insurance in Apr-11.
Customer Relationship Executive – Jan ‘09 – July ’09 with RBS (Royal Bank of Scotland), New Delhi, India:
Responsibilities:
Responsible for Customer service and helping them with their financial requirements. Responsible for sales targets of Bank accounts opening, Fixed deposits, home loans, credit
cards other varied products of the bank. Building positive relationship and customer centric approach with each customer.
Achievements:
Won the best performer award from Zonal Head in May’09.
Personnel Banker Executive - October‘05 – October ’08withICICI Bank Ltd, New Delhi, India:
Responsibilities:
Serving Customer and helping them with their financial requirements. Building positive relationship with each customer. Cash handling, maintaining quality service level and ensuring compliance. Cross selling across the counter like Bank accounts opening, Fixed deposits, home loans, credit
cards & other varied products of the bank
Achievements:
Was the best performer PAN-INDIA & was awarded with an international trip to MOSCOW, in MAY-JULY 08.
Achieved cross sell targets in all segments including Insurance & account opening in various contests at branch level. Consistently maintained a benchmark of providing with 10 lacks (INR) of business in LIFE INSURANCE every month from last Two Years.
Achieved the BEST performance rating in all performance appraisals.
Education:
Bachelors of Business Administration from Guru Gobind Singh Indraprastha University, India in the year 2003.
Languages Known:
English, Hindi, Punjabi.
Other Interests:
Listening to music and cooking.
Professional Referee:
Name: Mr. Pawan KumarPosition: Branch Manager ANZPhone: 02 61994800Email: [email protected]
Character Referee:
Name: Mr. Gorang BabutaPosition: Director – GAB ProfessionalPhone: 0411107144Email: [email protected]