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    Assignment on

    Submitted to: Submitted

    by:

    Er. Vikram Sandhu Tejinder Kumar

    Gupta

    Roll No. 890810(21)

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    Company Profile

    Pantaloon Retail (India) Limited, is India's leading retail company with

    presence across multiple lines of businesses. The company owns and

    manages multiple retail formats that cater to a wide cross-section of

    the Indian society and is able to capture almost the entire

    consumption basket of the Indian consumer. Headquartered in

    Mumbai, the company operates through 5 million square feet of retail

    space, has over 331 stores across 40 cities in India and employs over

    17,000 people. The company registered a turnover of Rs 2,019 crore

    for FY 2005-06.

    Pantaloon Retail forayed into modern retail in 1997 with the

    launching of fashion retail chain, Pantaloons in Kolkata. In 2001, it

    launched Big Bazaar, a hypermarket chain that combines the look

    and feel of Indian bazaars, with aspects of modern retail, like choice,

    convenience and hygiene. This was followed by Food Bazaar, food

    and grocery chain and launch Central, a first of its kind seamless mall

    located in the heart of major Indian cities. Some of it's other formats

    include, Collection i (home improvement products), E-Zone

    (consumer electronics), Depot (books, music, gifts and stationary),

    aLL (fashion apparel for plus-size individuals), Shoe Factory

    (footwear) and Blue Sky (fashion accessories). It has recently

    launched its etailing venture, futurebazaar.com.

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    The group's subsidiary companies include, Home Solutions Retail

    India Ltd, Pantaloon Industries Ltd, Galaxy Entertainment and Indus

    League Clothing. The group also has joint venture companies with a

    number of partners including French retailer Etam group, Lee Cooper,

    Manipal Healthcare, Talwalkar's, Gini & Jony and Liberty Shoes. Planet

    Retail, a group company owns the franchisee of international brands

    like Marks & Spencer, Debenhams, Next and Guess in India.

    Major Milestones

    198

    7

    Company incorporated as Manz Wear Private Limited.

    Launch of Pantaloons trouser, Indias first formal trouserbrand.

    199

    1

    Launch of BARE, the Indian jeans brand.

    199

    2

    Initial public offer (IPO) was made in the month of May.

    199

    4

    The Pantaloon Shoppe exclusive menswear store in

    franchisee format launched across the nation. The company

    starts the distribution of branded garments through multi-

    brand retail outlets across the nation.

    199

    5

    John Miller Formal shirt brand launched.

    199

    7

    Company enters modern retail with the launch of the first

    8000 square feet store, Pantaloons in Kolkata.

    200

    1

    Three Big Bazaar stores launched within a span of 22 days in

    Kolkata, Bangalore and Hyderabad.

    200

    2

    Food Bazaar, the supermarket chain is launched.

    200

    4

    Central - Indias first seamless mall is launched in Bangalore.

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    200

    5

    Group moves beyond retail, acquires stakes in Galaxy

    Entertainment, Indus League Clothing and Planet Retail.

    Sets up Indias first real estate investment fund Kshitij to

    build a chain of shopping malls.

    200

    6

    Future Capital Holdings, the companys financial is formed to

    manage over $1.5 billion in real estate, private equity and

    retail infrastructure funds. Plans forays into retailing of

    consumer finance products.

    Home Town, a home building and improvement products

    retail chain is launched along with consumer durables

    format, Ezone and furniture chain, Furniture Bazaar.

    Future Group enters into joint venture agreements to launch

    insurance products with Italian insurance major, Generali.

    Forms joint ventures with US office stationery retailer,

    Staples.

    200

    7

    Future Group crosses $1 billion turnover mark.

    Specialised companies in retail media, logistics, IPR and

    brand development and retail-led technology services

    become operational.

    Pantaloon Retail wins the International Retailer of the Year at

    US-based National Retail Federation convention in New York

    and Emerging Retailer of the Year award at the World Retail

    Congress held in Barcelona.

    Futurebazaar.com becomes Indias most popular shopping

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    portal.

    200

    8

    Future Capital Holdings becomes the second group company

    to make a successful Initial Public Offering in the Indian

    capital markets.

    Big Bazaar crosses the 100-store mark, marking one of the

    fastest ever expansion of a hypermarket format anywhere in

    the world.

    Total operational retail space crosses 10 million square feet

    mark.

    Future Group acquires rural retail chain, Aadhar present in

    65 rural locations.

    Future Group

    Pantaloon Retail is the flagship enterprise of the Future Group, which

    is positioned to cater to the entire Indian consumption space. The

    Future Group operates through six verticals: Future Retail

    (encompassing all retail businesses), Future Capital (financial

    products and services), Future Brands (management of all brands

    owned or managed by group companies), Future Space

    (management of retail real estate), Future Logistics (management of

    supply chain and distribution) and Future Media (development and

    management of retail media).

    Future Capital Holdings, the group's financial arm, focuses on asset

    management and consumer finance. It manages two real estate

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    investment funds (Horizon and Kshitij) and consumer-related private

    equity fund, Indivision. It also plans to get into insurance, consumer

    credit and other consumer-related financial products and services in

    the near future.

    Future Group's vision is to, "Deliver Everything, Everywhere,

    Everytime to Every Indian Consumer in the most profitable manner."

    One of the core values at Future Group is, 'Indianess' and its

    corporate credo is - Rewrite rules, Retain values.

    Future Group Manifesto

    Future the word which signifies optimism, growth, achievement,

    strength, beauty, rewards and perfection. Future encourages us to

    explore areas yet unexplored, write rules yet unwritten; create new

    opportunities and new successes. To strive for a glorious future

    brings to us our strength, our ability to learn, unlearn and re-learn,

    our ability to evolve.

    We, in Future Group, will not wait for the Future to unfold itself but

    create future scenarios in the consumer space and facilitate

    consumption because consumption is development. Thereby, we will

    effect socio-economic development for our customers, employees,

    shareholders, associates and partners.

    Our customers will not just get what they need, but also get

    them where, how and when they need.

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    We will not just post satisfactory results, we will write

    success stories.

    We will not just operate efficiently in the Indian economy, we

    will evolve it.

    We will not just spot trends, we will set trends by marrying

    our understanding of the Indian consumer to their needs of

    tomorrow.

    Rewrite Rules. Retain Values.

    Group Vision

    Future Group shall deliver Everything, Everywhere, Every time for

    Every Indian Consumer in the most profitable manner.

    Group Mission

    1. We share the vision and belief that our customers andstakeholders shall be served only by creating and executing

    future scenarios in the consumption space leading to economic

    development.

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    2. We will be the trendsetters in evolving delivery formats,

    creating retail realty, making consumption affordable for all

    customer segments for classes and for masses.

    3. We shall infuse Indian brands with confidence and renewed

    ambition.

    4. We shall be efficient, cost- conscious and committed to quality

    in whatever we do.

    5. We shall ensure that our positive attitude, sincerity, humility

    and united determination shall be the driving force to make us

    successful.

    Core Values

    Indianness: confidence in ourselves.

    Leadership: to be a leader, both in thought and business.

    Respect & Humility: to respect every individual and be humble

    in our conduct.

    Introspection: leading to purposeful thinking.

    Openness: to be open and receptive to new ideas, knowledge

    and information.

    Valuing and Nurturing Relationships: to build long term

    relationships.

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    Simplicity & Positivity: Simplicity and positivity in our thought,

    business and action.

    Adaptability: to be flexible and adaptable, to meet challenges.

    Flow: to respect and understand the universal laws of nature.

    Introduction

    The brand is increasingly becoming the key source of differentiation

    that guides customer purchase choice. It is the focal point around

    which an organization defines how it will uniquely deliver the value to

    the customer for a profit-effectively embodying the Heart and Soul

    of the organization. The brands promise is delivered through its

    products, services, and consumer communication- the total

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    relationship and experience. If the brand is well conceived and

    consistently delivered through all business processes and customer

    contacts, the organization will grow prosper.

    Not too long ago, marketers at consumer product companies seemed

    to be the only ones interested in talking about Brand Management

    and Branding. But these days, all kinds of organizations are

    recognizing the importance of branding.

    Branding also becomes a critical issue for business that spun off from

    parent company and as more and more companies merge or acquire

    one another. The brand identity of the new combined enterprise

    becomes a critical decision. Organizations have discovered the Brand

    are perhaps their most important assets for a number of reasons.

    The Brand Equity creates a relationship and a strong bond which

    grows over time. It is often so strong that it compensates for

    performance flaws: an out-of-stock situation, Poor customer service, a

    product that falls apart, inconvenient store hours, a higher than

    average price, and so on. In the end, you want to deliver good quality

    and good value, innovation, relevant differentiation, Convenience and

    accessibility with your Brand. However, we must never forget that

    building brand equity is like building a close friendship. It

    requires a consistent relationship over time, Trust, and an emotional

    connection.

    UNDERSTANDING THE LANGUAGE OFBRANDING

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    It is important to establish a common brand management vocabulary

    in you organization. Establishing this common vocabulary will ensure

    that people can communicate with fewer misunderstanding. There

    are different terms used to describe positioning the brand. Terms

    ranged from essence and promise to position and unique value

    proposition.

    Brand: The American Marketing Association describes a brand as

    name, term, symbol or design, or a combination of them intended to

    identify the goods and service of one seller or group of sellers and to

    differentiate them from those of competition.

    Brand Essence: This is the heart and soul of a brand a brands

    fundamental nature and quality. Usually stated in two to three words,

    a brands essence is the one constant across product categories and

    throughout the world.

    Brand Promise: A brand promise is often stated as: Only [brand

    name] delivers [benefit] in [product or service category]. Sometimes,

    with corporate brands, it is stated as: [Brand name] is the

    (trusted/quality/innovative) leader in [benefit] in the [product or

    service category].

    Brand Positioning: This is the way the brand is perceived within a

    given competitive set in the consumers mind.

    Brand Personality:This refers to adjectives that describe the brand

    (such as fun, kind, sexy, safe, sincere, sophisticated, cheerful, old

    fashioned, reliable, progressive). How consumers perceive a brands

    personality is often discovered through qualitative research, by

    asking people to describe the brand as if it were a person or a animal.

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    Brand Association: This refers to anything a consumer associates

    with the brand in his/her mind.

    Brand Equity: This is the commercial value of all associations and

    expected (positive and negative) that people have of an organization

    and its products and services due to all experiences of,

    communications with, and perception of the brand over time.

    Brand Image: This is the totality of perceptions resulting from all

    experience with and knowledge of the brand. Brand image is how

    consumers perceive the brand.

    Brand Identity: This refers to a combination of visual, auditory, and

    other sensory components that create recognition, represent the

    brand promise, provide differentiation, create communications

    synergy, and are proprietary.

    Brand Architecture (or Brand Structure): It is how an

    organization organizes the various named entities within its portfolio.

    In fact, brand/ sub brands is the type of architecture most often

    used.

    Trade Dress: This describes the aesthetic elements that provide

    legal protection for a brands identity.

    Brand Portfolio: This is the mix of brands and sub brands owned

    by an organization.

    Corporate Brand: This is the brand bearing the company name. It is

    always the highest in a brand hierarchy.

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    Master Brand: This is the dominant, highest level brand in a brand

    hierarchy. Corporate Brands are master brands. Parent brand may or

    may not be master brands.

    Parent Brand: This is the brand that is extended into more than one

    category. It may or may not be the same as the corporate brand.

    Sub Brand: This is a new brand that is combined with a parent or

    corporate brand in the brand identity system.

    Endorsed Brand: This is the primary name the consumer is

    intended to use to refer to a product. It is a brand that is endorsed by

    the parent or corporate brand in the brand identity system.

    Brand Extension: This refers to the introduction of an existing brand

    into a new product category or market segment.

    PantaloonsFresh Fashion

    Celebrate the Fresh Look, Fresh Feel & Fresh Attitude at Pantaloons

    Fresh Fashion!

    Fashion is all about the now. Why, then should people not see a fresh

    look every time they walk into a Pantaloons store? That is the thought

    behind 'Fresh Fashion'. An idea that has captured the imagination of

    young India. With a focus on the youth of today, Pantaloons offers

    trendy and hip fashion that defines the hopes and aspirations of this

    demography.

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    Pantaloons Fresh Fashion stands out as a fashion trendsetter, on the

    lines of how fashion is followed internationally. The look and whats

    in today for the season is sacrosanct.

    Pantaloons take its promise of 'fresh fashion' very seriously making

    available to its customers the latest in fashion every week!

    All Pantaloons stores reflect the new ideology -- Fresh Feeling, Fresh

    Attitude, Fresh Fashion. The stores offer fresh collections and are

    visually stimulating thanks to appealing interiors and attractive

    product display!

    The first Pantaloons was opened in Gariahat in 1997. Over the years,

    it has undergone several transitions. When it was first launched, this

    store mostly sold external brands. Gradually, it started retailing a mix

    of external brands while at the same time introduced its own private

    brands. Initially positioned as a family store, it finally veered towards

    becoming a fashion store with an emphasis on 'youth' and clear focus

    on fresh fashion.

    Today, the fashion store extends to almost all the major cities across

    the country. Pantaloons have established its presence with stores not

    just in the metros, but also in smaller towns.

    Pantaloons stores have a wide variety of categories like casualwear,

    ethnicwear, formalwear, partywear and sportswear for Men, Women

    and Kids.

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    Brands at Pantaloons

    These are the few famous brands which are available at Pantaloons:

    1. ADIDAS

    2. AKKRITI

    3. ALL

    4. BARE

    5. BIBA

    6. BLACK PANTHER

    7. CONVERSE

    8. Dio Rucci

    9. FCUK

    10. GANUCHI

    11. GINI N JONY

    12. GIOVANI

    13. HONEY

    14. INDIAN TERRAIN

    15. INDIGO NATION

    16. JEALOUS

    17. JM SPORT

    18. JOCKEY

    19. JOHN MILLER

    20. LEE

    21. LEE COOPER

    22. LEONE

    23. LILLIPUT

    24. LOMBARD

    25. MIX N MATCH

    26. MONTE CARLO

    27. MOUSTACHE

    28. NINO MANTELLI

    29. NO RULES

    30. PEPE

    31. PROVOGUE

    32. RAYMOND

    33. REEBOK

    34. RIG

    35. SCOTSVILLE

    36. SCULLERS

    37. SHAPES

    38. SIERRASPORTS

    39. SPALDING

    40. SPEEDO

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    41. SPRING BOARD

    42. SPYKAR

    43. STORI

    44. TANGERINE

    45. TOLLY JOY

    46. TOMMY HILFIGER

    47. TRIUMPH

    48. TUFF

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    Branding in Pantaloons

    Future Group

    Pantaloon the brand of Future Retail is managed from the corporate

    Head Office (HO) which is situated in Mumbai. The responsibility of

    brand development and brand audit is also managed by the

    marketing team.

    Brand Ambassadors: The decision of selecting the brand

    ambassadors is also in the hands of the Marketing Team. Currently

    the brand ambassadors of Pantaloon are Bipasha Basu and Zayad

    Khan.

    National campaigns and Schemes: All the national campaigns,

    schemes and tie ups are managed by the corporate marketing

    team.

    Future

    MediaFuture

    Retail

    Future

    Brands

    Future

    Capital

    Future

    Logistics

    Future

    Space

    Big Bazaar Pantaloons

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    Communication Process between the HO and the Zonal

    Office.

    Responsibility of Zonal Office:

    Outdoor media planning and execution. Currently there are 24

    permanent sites.

    Projection of Brands in the stores and VM coordination

    Designing of pamphlets and brochures

    Custodian of Brands at local level

    In - store Marketing

    Events and activities management to enhance the brand

    image

    Local tie ups and promotion

    Customer loyalty program management

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    Why pantaloon india ltd ?

    Pantaloon Retail is not just an organisation - it is an institution, a

    centre of learning & development. We believe that knowledge is

    the only weapon at our disposal and our quest for it is focused,

    systematic and unwavering.

    At Pantaloon Retail, we take pride in challenging conventions and

    thinking out of the box, in travelling on the road less traveled. Our

    corporate doctrine Rewrite Rules, Retain Values is derived from

    this spirit.

    Over the years, the company has accelerated growth through its

    ability to lead change. A number of its pioneering concepts have

    now emerged as industry standards. For instance, the company

    integrated backwards into garment manufacturing even as it

    expanded its retail presence at the front end, well before any

    other Indian retail company attempted this. It was the first to

    introduce the concept of the retail departmental store for the

    entire family through Pantaloons in 1997. The company was the

    first to launch a hypermarket in India with Big Bazaar, a large

    discount store that it commissioned in Kolkata in October 2001.

    And the company introduced the country to the Food Bazaar, a

    unique 'bazaar' within a hypermarket, which was launched in July

    2002 in Mumbai. Embracing our leadership value, the company

    launched aLL in July 2005 in Mumbai, making us the first retailer

    in India to open a fashion store for plus size men and women.

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    Today we are the fastest growing retail company in India. The

    number of stores is going to increase many folds year on year

    along with the new formats coming up.

    The way we work is distinctly "Pantaloon". Our courage to dream

    and to turn our dreams into reality - that change peoples lives, is

    our biggest advantage. Pantaloon is an invitation to join a place

    where there are no boundaries to what you can achieve. It means

    never having to stop asking questions; it means never having to

    stop raising the bar. It is an opportunity to take risks, and it is this

    passion that makes our dreams a reality.

    Come enter a world where we promise you good days and bad

    days, but never a dull moment!

    Brand equity measurement

    It is necessary to Measure the performance of Brand. You cant

    manage what you dont measure. This is true of Brand Equity

    as well. Any strong brand equity measurement systems will

    accomplish the following objectives:

    Measure the brands equity across a variety of dimensions

    at different points in the over time.

    Provide diagnostic information on the reasons for the

    changes in Brand Equity.

    Gauge and evaluate the Brands progress against goals.

    Provides direction on how to improve Brand Equity.

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    Provide insight into the Brands positioning compared with

    the major competitors, including its strengths, weakness,

    opportunities and threats.

    Provide direction on how to reposition the brand formaximum effect.

    Specific brand equity measures

    There are specific measures that help in managing a brands equity:

    Brand awareness

    Brand performance

    Brand usage

    Brand accessibility

    Brand value Brand relevant differentiation

    Brand emotional connection

    Brand loyalty

    Brand vitality

    Brand consideration set

    Brand personality