jira aplikace
TRANSCRIPT
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JIRA Aplikace
MARTIN CVRČEK • ATLASSIAN CONSULTANT • ONLIO • @MARS69
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Agenda1. Co je JIRA Aplikace
aneb kam zmizel addonJIRA Service Desk a JIRA Agile
2. Příklady front-endu aplikací3. Novinky JIRA Service Desk 34. Novinky JIRA Software 75. Install/Upgrade JIRA (7)
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Agenda1. Co je JIRA Aplikace
aneb kam zmizel addonJIRA Service Desk a JIRA Agile
2. Příklady front-endu aplikací3. Novinky JIRA Service Desk 34. Novinky JIRA Software 75. Install/Upgrade JIRA (7)
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Co je JIRA AplikaceAktuální verze jsou na https://www.atlassian.com/download
„Nemarketingové“ vysvětlení:
1. JIRA 6.4 + addon JIRA Service Desk 2.5https://marketplace.atlassian.com/plugins/com.atlassian.servicedeskupgrade na JIRA(7) Service Desk 3
2. JIRA 6.4 + addon JIRA Agile 6.7https://marketplace.atlassian.com/plugins/com.pyxis.greenhopper.jiraupgrade na JIRA(7) Software 7
3. JIRA 6.4https://www.atlassian.com/software/jira/download-archivesupgrade na JIRA(7) Core 7
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JIRA aplikace a funkcionality
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Funkcionality JIRA aplikací
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Práva podle typu projektu 1/3
Více o JIRA aplikacích a právech nahttps://confluence.atlassian.com/jiracoreserver070/jira-applications-overview-777015912.html
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Práva podle typu projektu 2/3
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Práva podle typu projektu 3/3
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Agenda1. Co je JIRA Aplikace
aneb kam zmizel addonJIRA Service Desk a JIRA Agile
2. Příklady front-endu aplikací3. Novinky JIRA Service Desk 34. Novinky JIRA Software 75. Install/Upgrade JIRA (7)
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Příklady front-enduJIRA aplikací
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Přehled výchozích projektů
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Create > Software 1/3
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Create > Software 2/3
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Create > Software 3/3
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Create > Service Desk
Nezapomeňte – cílem je spokojený(nebo alespoň neodrazený) uživatel.
Užitečné postupy pro návrh customer portálu
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Create > Business 1/3
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Create > Business 2/3
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Create > Business 3/3
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Přehled projektů
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Admin projektů > změna typu
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Admin > licence aplikací
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Admin > přidání licence
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Admin > odebrání licence
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Admin > uživ. skupiny v aplikacích
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Admin > Global permissions
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Agenda1. Co je JIRA Aplikace
aneb kam zmizel addonJIRA Service Desk a JIRA Agile
2. Příklady front-endu aplikací3. Novinky JIRA Service Desk 34. Novinky JIRA Software 75. Install/Upgrade JIRA (7)
![Page 28: JIRA aplikace](https://reader030.vdocuments.net/reader030/viewer/2022012911/589bbf2c1a28ab082b8b53c7/html5/thumbnails/28.jpg)
MARTIN CVRČEK • ATLASSIAN CONSULTANT • ONLIO • @MARS69
Novinky
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Výkonné SLA
Real-time Reporting
Fronty pro operátory
Intuitivní interface
Stále platí z addonu JIRA Service Desk
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J azyk a vn ímán í k l ien ta
Retro !!!
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Zjednodušený In ter face !
Retro !!!
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Best -prac t i ce
Fronty
Retro !!!
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Service Desk 3 jako JIRA aplikace
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Service Desk - projektové menu 1/2
Vysouvací sidebar z levého boku.
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Service Desk - projektové menu 2/2
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Service Desk – klienti
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Service Desk – vytíženost agentů
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Service Desk – klientský portál
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Admin Service Desk – request type
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Admin Service Desk – SLA
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Admin Service Desk – automat
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Automat – přechod na komentář
on Support
on Customer
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Agenda1. Co je JIRA Aplikace
aneb kam zmizel addonJIRA Service Desk a JIRA Agile
2. Příklady front-endu aplikací3. Novinky JIRA Service Desk 34. Novinky JIRA Software 75. Install/Upgrade JIRA (7)
![Page 44: JIRA aplikace](https://reader030.vdocuments.net/reader030/viewer/2022012911/589bbf2c1a28ab082b8b53c7/html5/thumbnails/44.jpg)
MARTIN CVRČEK • ATLASSIAN CONSULTANT • ONLIO • @MARS69
Novinky
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JIRA Software – backlog
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JIRA Software – odbavení verzí
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Agenda1. Co je JIRA Aplikace
aneb kam zmizel addonJIRA Service Desk a JIRA Agile
2. Příklady front-endu aplikací3. Novinky JIRA Service Desk 34. Novinky JIRA Software 75. Install/Upgrade JIRA (7)
![Page 48: JIRA aplikace](https://reader030.vdocuments.net/reader030/viewer/2022012911/589bbf2c1a28ab082b8b53c7/html5/thumbnails/48.jpg)
MARTIN CVRČEK • ATLASSIAN CONSULTANT • ONLIO • @MARS69
Install/Upgrade
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Máme např. JIRA 6.4.7
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Např. Windows
Spustíme instalaci aktuální verzestažené zhttps://www.atlassian.com/download
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Rozhodneme
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Zálohujeme
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Dáme si zelený čaj
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Poslední kontroly
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JIRA addons update check
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JIRA addons update check
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Zažádáme o povolení řídící věž
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Dáme si kávu
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...druhou
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...potřebuji nový komp?
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Hotovo
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Máme problémy?Data version 6 and product version 7 are not compatible.Pomůže toto? https://ecosystem.atlassian.net/browse/AMPS-1280
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Tak je řešímeUpgrade information https://confluence.atlassian.com/adminjiraserver070/upgrading-jira-applications-749382701.html
JIRA Service Desk 3 is compatible with version 7 or later of the JIRA platform.
Podporované platformy:https://confluence.atlassian.com/adminjiraserver070/supported-platforms-749382629.html
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JIRA 6.4.7
JIRA 7.0.2
Retro !!!
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Děkuji
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Mart in Cvrček • At lassian Consultant • Onl io • @mars69
DěkujiUžitečné odkazy:
Prezentace ke sdílení http://www.slideshare.net/Onlio
Atlassian komunita CZ & SK www.linkedin.com/groups?gid=2648129