jisc webinar start up jisc student digital experience tracker 2018

Student Digital Experience Tracker 2018 Sarah Knight, Tabetha Newman & Helen Beetham

14/12/2017

Overview of today’s webinar

»Introduction to the Tracker (Sarah)

»The Tracker pilot 2018? (Helen)

»Practical steps for launching your surveys (Helen)

»Where to go for support & guidance-http://bit.ly/trackerguide (Sarah)

»Questions? (Helen and Sarah)

27/06/2017

http://bit.ly/trackerguide

Introducing the Tracker team

Jess Francis, Research manager,Jisc

Ruth Drysdale, Senior co-design manager,Jisc

Helen Beetham

Sarah Knight, Head of change: student experience, Jisc

Tabetha Newman Mike Gulliver

Introducing yourselves…

»In the chat window, please introduce yourselves by name, role, institution and why you are participating in the Tracker…

27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

A brief history of the Tracker


»Reviewed students’ expectations and experiencesof the digital curriculum, environment and services:

»in HE (2013-2014)

»among school leavers (2014)

»in FE (2014) and in the adult and skills sector (2015)

»among online learners (2016)

http://digitalstudent.jiscinvolve.org

The ‘digital student’ project

What universities and colleges wanted

Consultations with Jisc stakeholders found:

› interest in the ‘digital student’ studies

› appetite to find out more locally, engage students in their own digital experience

› no existing instruments, surveys or qualityprocesses captured the digital experience

› organisations wanted something proven, easy to administer, credible, and actionable.

Find out more: http://ji.sc/student-tracker

http://ji.sc/student-tracker

What the tracker is:

1. A tried and tested student survey, made up of:

› Closed questions that can be benchmarked

› Open questions for local analysis

› Add or customise further questions

2. A student engagement process, governed by our guidance

3. A Community of Practice around thetracker process and findings

Extensively trialled and evaluated

» Initial questions based on ‘digital student’ research and sector consultations (2016)

» Closed pilot with 24 selected institutions (2016)

» Open pilot with 85 self-selecting institutions & 29k respondents (2016-17)

» Current open pilot with 156 institutions & 12k respondents already (2017-18) HE student questions in four areas:

available from bit.ly/trackerguide

Evaluation findings 2017

1. Survey instrument is robust

2. Providers value the process:› Actionable evidence for change

› Benchmark against others; monitor progress

› Better informed decisions about digital services

› Support for student engagement

› Bring stakeholders together

3. Huge interest in our aggregated findings

› Reports available fromhttp://bit.ly/jisctracker17http://bit.ly/tracker17brief


http://bit.ly/jisctracker17

http://bit.ly/tracker17brief

Reasons for using the tracker (2018 sign-ups)

From 2018 sign-up forms:

What’s your no.1 reason for using the tracker?

A. Gather evidence about the student digital experience

B. Show that we are engaging with students and responding to their feedback

C. Evaluate ourselves against other institutions, or in relation to the aims of a specific initiative

D. Enjoy the benefits of an international community of practice e.g. shared data and analysis

Introducing 2018 Tracker


New for 2018

» Refinements to student questions

» Review panels (UK) to support analysis and reporting

» Option to send out individualised links & link with other data

» More customisation options

» (Potentially) more benchmarkinggroups

» Updated guidance, webinars, FAQsjiscmail community etc

» [email protected]

18/10/17 #digitalstudent http://bit.ly/trackerguide

mailto:[email protected]

156 sign-ups (snapshot 12/12/17)


» Background research: what organisational issues are known to impact on the student digital experience?

» Consultation process with our CoP

» Ten high-value indicators

» Very positive response: most organisational leads provided data on all 10


New questions for organisational leads

» Teaching staff are in an intermediate position:

› Support (aspects of) the student digital experience

› Have their own experience to report

» Background research suggested key issues for staff are these…

» Mapped to the student questionsAND to the organisationalquestions


Coming soon: questions for teaching staff


Students

Confirmation form

Teaching staff tracker

Student tracker


Students

Trackers used to triangulate

Organisational-level strategies

Teaching staff

Practical steps for launching your surveys


Tracker 2017-18 Process

Open access sign-up form(closes end April 2018)

You: Personalisedemail link to the confirmation form (closes end April 2018)

We: Set your permission to enter new TRACKER account and COPY from tracker master(s)

You: Log into BOS (we email new users so they can create an account)

You: Copy, customise, launch(Guidance plus Dashboard reminders

We: Close trackers 31st

May benchmarking data available early June


https://jisc-beta.onlinesurveys.ac.uk/tracker-signup-2017-18

https://tracker.onlinesurveys.ac.uk/tracker-2017-18-confirmation

https://admin.onlinesurveys.ac.uk/accounts/login/


Get to know the BOS interface


Dashboard view

Master surveys to copy



Customising the VLE question



Adding your own question items

Getting ready to distribute

Workflow in BOS

» Check for the tracker version(s) you ordered: copy them

» Name them with your institution’s name AND tracker version

› Example: University of Thames HE Tracker

» Customise page 6 (VLE name), page 9 (open page, examples given), page 10 (thank you): delete red guidance notes

» Preview, print, proof read: test any customised questions

» Plan: which students, when, valid sample size (guidance available)

» Communicate and promote

» Launch when you are ready (no edits after launch!)

» Distribute link to your target students27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

Where to go for guidance and support


Guidance and support

» Extensive guidance available at http://bit.ly/trackerguide

» Email support (up to 3 day turnaround) at [email protected]

» Group mailing list [email protected]





Question time!


Get involved

» Sign up for 2018 Tracker by internationals by 30th April 18: http://bit.ly/trackersignup18

» Join the tracker mailing listhttp://jiscmail.ac.uk/jisc-digitalstudent-tracker

» See project website: http://ji.sc/student-tracker to download new briefing booklet and reports

» Guidance available fromhttp://bit.ly/trackerguide

» Follow our blog: https://digitalstudent.jiscinvolve.org

» Follow #digitalstudent and @jisc

» Email [email protected]

http://bit.ly/trackersignup18

http://jiscmail.ac.uk/jisc-digitalstudent-tracker

http://ji.sc/student-tracker


https://digitalstudent.jiscinvolve.org/


jisc webinar start up jisc student digital experience tracker 2018

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