James M. Powell 3506 Commodore Joshua Barney Drive, N.E. Apt. 101 Washington, DC 20018 Home Phone: (202) 725-5596 Mobile: (202) 744-8117 Email: jmpowell1966@gmail.com LinkedIn: http://www.linkedin.com/in/jmpowell1966 OBJECTIVE: IT Professional with nine years experience, seeking to acquire a position as an IT Specialist, System Administrator, Systems Analyst, or Engineer that would utilize my experience in managing System Development Life Cycles, SDLCs, and IT systems. SUMMARY OF QUALIFICATIONS • Supervised System Development Life Cycle (SDLC) for LAN • Installed, configured and supported organization’s local area network (LAN) • Acted as Project Manager for Cisco VoIP rollout • Worked with Active Directory Win Server 2003, & Server 2008 R2 • Monitored network to ensure network availability to all system users • Maintained and administered computer network and related computing environments • Provided system support Win XP Pro, Vista & Win 7 • Deployed and configured Dell OptiPlex, & Latitude hardware • Diagnosed, troubleshot and resolved end user issues • Performed disaster recovery operations with system rebuilds using ISO images • Coordinated with third party vendors (Dell, HP, and Canon) to facilitate warranty repairs. • Administered network security measures WPA2 • Lead IT team during facility relocation • Experience prior to 2005 includes: Senate Intern, Research Assistant for HUD, Research Analyst with DOD, and an Elementary School Teacher EDUCATION Career Technical Institute MCSA – Microsoft Certified Solutions Associate / System Administrator 4.0 GPA University of Phoenix Master of Information Systems 3.8 GPA The Catholic University of America Advanced Certificate in Information Technology 3.87 GPA Louisiana State University Master of Arts, Political Science Louisiana State University Bachelor of Arts, Political Science Minors in Economics, and Philosophy CERTIFICATIONS CompTIA A+

EMPLOYMENT 2013 – Present IT Consultant (Volunteer) Washington, DC Provided volunteer IT support services to a technical school, C.T.I., while researching methods for deploying Microsoft’s 2008 server technology by modeling a prospective enterprise’s budget limitations, hardware specifications, number of domain controllers, structure of LAN forest, domain trees, configuration of Active Directory, organizational units, and group polices using the directory schema to add different attributes to different object types within a hypothetical domain: MCSA Program. 2010-2012 IT Field Technical Engineer – Office of the Chief Technology Officer Washington, DC Provided Help Desk support to users, and other information services staff including troubleshooting, diagnosing and resolving IT related problems, maintaining customer hardware, and software, etc. in response to customer reported incidents: Remedy ticket reporting system. Coordinated all contracted systems within Information Services including scheduling, processing of jobs, distribution of reports while interacting with customers to ensure timely and accurate input, output, and reporting of system activity to management. Planned and directed preventive and necessary maintenance of all PC hardware in collaboration with third party vendors: Dell and Canon. Performed setup and configuration of all networked assets. 2008-2010, IT Specialist – Department of Mental Health, Saint Elizabeth Hospital Washington, DC Configured desktop systems for use in a networked environment, which included installing operating systems, desktop software, OS drivers, hardware upgrades –RAM memory-, hard drives, CD/DVD drives, anti-virus or security software and peripherals. Provided Help Desk support to users and other information services staff as it related to the core computer systems –Cisco switches, Dell PowerEdge Servers. Performed initial problem capture, analysis, and resolution of issues for a hospital’s thousand member LAN while recording performance statistics within data capture software – Remedy. 2008 IT Consultant, Catholic Charities , Washington, DC Assisted in the production of a World Wide Web cast in order to raise awareness of the linkage between race and poverty. Devised technical solution for linking production studio's laptops and monitors through 6 port switches in order to reduce electronic signal traffic collisions while monitoring and editing live global web cast. Assisted in maintenance of the Institute for Racial Sobriety's website using Dreamweaver application. 2005-2007 IT Manager/Coordinator, Hawk One Security, D.C.P.S. & Citywide Contracts Oversaw the streamlined operation of a private IT department and ensured that its goals aligned with the business objectives of the company. Developed and managed software application portfolios for each department, and ensured that all service level contracts or agreements were honored by sub-contractors (hardware or software vendors) while planning, coordinating, directing, and designing all operational activities of the IT department, as well as providing direction and support for any IT solutions that might enhance mission-critical business operations. Worked closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization in conjunction with the assistance of our technical consultant. SKILLS Microsoft Suite 2007 & 2010 (Word, Excel, Power Point, Publisher, Outlook) Microsoft Server 2003 & 2008, Microsoft XP Professional, Vista, Windows 7, Windows 8, SAS, SPSS, Remedy, Access 2007, Front Page 2007, Visio Professional 2007, Visual Basic Studio Professional 2007, Project Professional 2007, Lotus Notes Dream Weaver (MX), Photo Shop (PS2), Acrobat Professional 9, Mac OS X (10.8)