FUNCTIONAL AREAS

JOB ROLES

Human Resources

Recruitment, retention and dismissal of staff

Training, development and promotion of staff

The monitoring and maintenance of good working conditions

Health and Safety Liaison with employee organisations

and trade unions

HUMAN RESOURCES

JOB TITLE FUNCTION & RESPONSIBILITY

Human resourcesdirector

Deciding the overall staffing policies of the organisation. Advising senior management. Setting the HR budget. In charge of all the HR functions in the organisation.

Human resourcesmanager

Managing the HR department and staff involved with industrial relations and trade union negotiations, implementing the organisation’s HR policies.

Recruitment officer Responsible for the recruitment and selection of staff.

Training/staffdevelopment officer

Responsible for training and staff development.

Personnel/staffingofficer

Keeping staff records, monitoring staff welfare.

Health and safetyofficer

Overseeing all health and safety matters, accident monitoring and prevention.

Security officer General security, responsible for all security staff.

HR administrative assistants

Administrative work relating to the human resources function.

Finance

Preparing accounts Paying wages and salaries Obtaining capital and resources Allocating budgets

FINANCEJOB TITLE FUNCTION & RESPONSIBILITY

Financial director Giving advice to senior managers on the overall financial policy of the organisation. Overseeing the company budget. In charge of all finance function in the organisation.

Financial Manager Managing the finance function and staff. Advising on financial recourses.

Chief accountants Overseeing the preparation of the final accounts of the organisation.

Management accountant

Producing continuous financial information for management.

Credit controller Advising on credit policies. Ensuring that money owing to the company is kept within agreed levels.

Chief cashier Responsible for the receipt, safe keeping, banking and accounting of all cash received.

Payroll administrator

Responsible for overseeing the company payroll and salary/wage section.

Wages clerk Assist the payroll administrator in the production of salary and wage details.

Ledger clerk Assist the chief accountant in the recording of all financial transactions.

Credit control clerks Assist the credit controller in checking the credit status of new customers and existing accounts. Reminding customers of overdue payments.

Marketing & Sales

Market research Primary research / secondary research

Marketing mix 4 P’s (Product, Price, Place, Promotion)

Sales promotion Advertising campaigns

MARKETING & SALES

JOB TITLE FUNCTION & RESPONSIBILITY

Marketing director Responsible for the overall marketing function and its aims and objectives.

Sales director Responsible for the sales function.

Sales manager Responsible for sales staff and the achievement of sales targets, often within the UK.

Export manager Responsible for overseas agents and the achievement of sales targets overseas.

Advertising manager In charge of advertising and liaising with agency staff over publicity campaigns.

Sales coordinator The ‘link’ person for travelling sales representatives who require urgent information.

Sales representatives

Sales people who visit customers in the UK and overseas.

Market researchers Find out customer opinions on current and proposed goods and services.

Order clerks Accept and process sales orders.

Shipping clerk Arrange for the transportation and delivery of orders overseas and the completion of export documentation.

Telephone sales staff

Accept and process telephone orders.

Production

Obtain resources to produce goods or provide a service

Organising the resources to produce the goods or provide the service in the most appropriate way.

In order for this to be achieved satisfactorily, several criteria must be considered. ….

Production cont….

a. The aims of the business (e.g.. Does it want to sell cheaply to the mass market or make exclusive items or provide a personal service?)

b. The resources which are needed to produce the goods or provide the service

c. How the resources an be organised to achieve the aims in the most cost-effective way

d. How the operation can be monitored and controlled to achieve the desired result.

PRODUCTIONJOB TITLE FUNCTION & RESPONSIBILITY

Production director Responsible for the entire production function and its operations.

Operations or Works manager

Responsible for the production of all goods as scheduled and to the quality required.

Purchasing manager Responsible for the acquisition of raw materials.

Chief engineer Responsible for all maintenance staff and for scheduling equipment maintenance and recommending modifications

Chief designer Responsible for the design team and the design of the finished product.

Production planners Plan all production to maximise machine use and staffing, taking account of customer requirements.

Production controllers Check production is going to schedule.

Quality controllers Check quality is to the required standard.

Buyers/Orders clerks Buy the raw materials required for production.

Stores staff Store and monitor stocks of all raw materials and components and issue these as required.

Draughtsmen Responsible for the technical design of manufactured equipment.

Foremen Supervise the maintenance staff and factory operatives.

Dispatch clerks Responsible for dispatching the finished goods.

Designers Responsible for the actual design of the finished product.

Engineers Responsible for carrying out equipment maintenance.

Factory operatives Undertake the production and assembly of manufactured items by machine or by hand.

Administration

Clerical work Mail handling, record keeping, document

production, organising meetings, dealing with enquiries etc

Cleaning and maintenance Security Health & Safety IT and software

ADMINISTRATIONJOB TITLE FUNCTION & RESPONSIBILITY

Company Secretary A senior executive responsible for all the legal affairs of the company, dealing with shareholders, insurance and pension matters and organising director’s meetings

Administration manager Managing the administration operations of the organisation

IT manager Managing all the IT requirements of the company, including equipment maintenance and advising on future needs

Office manager/ Senior administrator

Responsible for overseeing the administration operations in a particular office or department.

Chief security officer Responsible for the security staff and for advising on security requirements

Reprographics supervisor

Responsible for running a reprographics (printing/ photocopying) section

PA/secretarial staff Responsible for providing secretarial and administrative support, usually to senior managers

Administration assistant Assists with administrative tasks in a particular area.

Word processing operator/data input clerk

Responsible for document production/ input of data into a computer system.

Cleaning staff Cleaning of general office areas, facilities and equipment

Maintenance staff Responsible for routine maintenance work, which may include painting and decorating

Security Responsible for monitoring and maintaining security to the required standard

Customer Service

Providing information Giving advice Providing credit facilities Delivering goods After-sales service

CUSTOMER SERVICE

JOB TITLE FUNCTION & RESPONSIBILITY

Customer services manager

Responsible for the overall customer service function and staff

Technical services manager

Responsible for all the technical services function and staff

Delivery or distribution manager

Responsible for scheduling and overseeing the delivery of all new items sold

Customer services assistant

Deals with customers, face-to-face or on the telephone. Liaises with other staff over complex issues and either responds to customers personally or ensures issue is dealt with by specialist

Technical advisers Deal with customers who are encountering technical difficulties

Telephone help line staff

Deal with customer enquiries over the telephone

Information Technology

Management of ‘network’ Allocating new users access Dealing with queries Setting up network services Liaising with other users Routine repairs Provide a help desk

Note:

It is probably the most rapidly changing area in a business. Computers installed one year are out of date three years later.

DISTRIBUTION

Which channels of distribution to use – wholesaler, retailer, customer

Which method of distribution to use – road, rail, air, sea

How to get the products to the right place at the lowest cost

Channels of distribution

Most common channel of distribution is:

MANUFACTURER

WHOLESALER

RETAILER

CUSTOMER

Channels of distribution

Most common channel of distribution is:

MANUFACTURER

WHOLESALER

RETAILER

CUSTOMER

Who makes product

Storage, e.g.. Cash & carry

Shops

HEAD OFFICE

Pontypool Tesco

Tesco(location)

Tesco(location) Tesco

(location)Tesco

(location)

Tesco(location)

Tesco(location)

Tesco(location)

• David Reid • Rodney Chase • Sir Terry Leahy • Richard Brasher • Philip Clarke • Andrew Higginson • Tim Mason • David Potts • Charles Allen CBE • Karen Cook • E Mervyn Davies • Dr Harald Einsmann • Ken Hydon • Carolyn McCall

BOARD OF DIRECTORS FOR TESCO

Head Office - Organisation ChartBoard of Directors

Managing Directors Functional Area Manager

Area Managers

Deputy Area Managers

Deputy Functional Area Managers

Store Managers

Staff

Look at individual job roles for each

area for in depth

breakdown for a chart

TESCO – FUNCTIONAL AREAS

Finance

Administration

Customer Service

Distribution

Finance

Human Resources

ICT

Marketing

Sales

production

Research & Development

HEAD OFFICE

Pontypool Tesco – Organisation Chart

Torfaen Area Manager

Store Manager

Assistant Manager

Supervisors Human Resources Manager

Finance

Staff Staff

Staff

Staff

Staff

Staff

Administration

Diff supervisors for different areas (frozen, tills etc)

PUBLIC OWNERSHIP

CENTRAL GOVERNMENTLONDON

LOCAL GOVERNMENTTORFAEN COUNTY BOROUGH COUNCIL

PONTYPOOL ACTIVE LEARNING CENTRE

Torfaen County Borough Council

Pontypool Active Learning Centre

Council Organisations

Council Organisations Council

OrganisationsCouncil

Organisations

Council Organisations

Council Organisations

Council Organisations

TCBC – FUNCTIONAL AREAS

Finance

Administration

Customer Service

Distribution

Finance

Human Resources

ICT

Marketing

Sales

production

Research & Development

TORFAEN COUNTYBOROUGH COUNCIL

Pontypool Active Learning Centre – Organisation Chart

Torfaen County Borough Council – Leisure Manager

Manager

Assistant Manager

Supervisors Human Resources Manager

Finance

Staff Staff

Staff

Staff

Staff

Staff

Administration

Diff supervisors for different areas

(gym/pool)