job satisfaction amrit

8/14/2019 Job Satisfaction Amrit

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A

JOB SATISFACTION IN HIDUSTAN

UNILEVER LIMITED

Submitted to:

GURU JAMBHESHAR UNIVERSIT! OF SCIENCE "

TECHNOLOG!

IN #ARTIAL FULFILMENT OF THE RE$UIREMENT FOR THE

DEGREE OF

BACHELOR OF BUSINESS ADMINISTRATION

SESSION%&'((%&'()

SUBMITTED TO . SUBMITTED BY:

Ms. Priyanka Girdhar AMRIT MONGA

Assistant Professor BBA T!SEM

RO"" NO.####$%#&&$

JCD INSTITUTE OF BUSINESS MANAGEMENT*

SIRSA


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J.C.D. INSTITUTE OF BUSINESSMANAGEMENT

Post Box 81, Barnala Road, Srsa! 1"#$##P%& $1'''!"(811'

E!Mal& )*+-d.or/

Guide +e,ti-i+.te

This to 'ertify that AMRIT MONGA( Ro)) no. ####$%#&&$( a st*dent of

+Ba'he)or of B*siness Ad,inistration in de-art,ent of ,anae,ent st*dies(

/an Nayak 0ho*dhary De1i)a) Instit*te of B*siness Manae,ent( Sirsa has

s*''essf*))y 'o,-)eted the s*,,er trainin -ro2e't on +/OB

SATIS3A0TION IN !INDUSTAN UNI"E4ER "IMITED5 Under ,y

*idan'e to6ards the -artia) f*)fi)),ent of Ba'he)or of B*siness

Ad,inistration.

#,i/+i01e Pro2e't *ide

Ms. Priyanka Girdhar

D,23u1dee0 Si/45

JCD INSTITUTE OF BUSINESS

MANAGEMENTASSISTANT #ROFESSOR


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AC3NOLEDGEMENTS

I e>-ress ,y -rofo*nd ratit*de to ,y )earned and 6orthy Trainin

S*-er1isor Ms. Priyanka Girdhar for his 'onstant *idan'e( affe'tionate

attit*de and in1a)*a7)e s*estions. !is insiht into the s*72e't 6as a

-er-et*a) so*r'e of ins-iration for ,e and I )earnt a )ot fro, the en)ihten

Inter-retation he offered on ,y 6ork. ?itho*t his enth*sias, and

deter,ination this 6ork 6as not -ossi7)e.

E1en tho*h 6ords 6on@t s*ffi'e( I take this o--ort*nity to e>-ress

,y sin'ere thanks and ratit*de to ,y re1ered -arents. I a, e>tre,e)y

ratef*) for their affe'tion( 'are( s*--ort( ins-iration( en'o*rae,ent and

7)essins. I o6e a ratit*de to a)) those 6ho he)-ed ,e dire't)y or indire't)y

in the 'o,-)etion of this 6ork. A7o1e a))( I a, ratef*) to A),ihty 6ho

ena7)ed ,e to a''o,-)ish this 6ork s*''essf*))y. Tho*h this resear'h 6ork

has 7een 'o,-)eted 'a*tio*s)y( ho6e1er the -ossi7i)ity of any ,istake

'annot 7e r*)ed o*t. I take ,y res-onsi7i)ity for any ,istake( if any.

Am,it Mo/4.


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#REFACE

Sin'e ,anae,ent is fast tra'k 'areer so if re*ired )ot of theoreti'a) as 6e))

as -ra'ti'a) kno6)ede. The defi'ien'y of kno6)ede f*)fi)) thro*h the

')ass roo, st*dy. ?hi)e -ra'ti'a) e>-os*re 6e 'an ain thro*h ind*stria)

trainin. If 6e see todays 7*siness synerio 6e find that e1ery BBA st*dent

6hether he is in the *ni1ersity or any instit*te has to et 6eeks e>-os*re in

his s-e'ia)ied fie)d. Therefore as a -art of the '*rri'*)*, of ,y st*dy( I

ha1e 'o,-)eted ,y s*,,er trainin at Te),os A*to,o7i)es P1t. "td.

I 6as assined the -ro2e't on ,y s-e'ia)ied fie)d i.e. Marketin and the

na,e of ,y -ro2e't is +Marketin Strateies for !ind*stan Uni)i1er "i,ited

5


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TABLE OF CONTENTS

C5.0te, No2 Tit1e #.4e No2

C5.0te, ( I/t,odu+tio/ '(%'7

I/du8t,9 #,o-i1e '%';

Com0./9 #,o-i1e '(

M.,?eti/4 St,.te4ie8 >&%>)

M.,?eti/4 St,.te4ie8 o- T.t. Moto,8 >7

C5.0te, > Ob=e+ti@e8 o- t5e Stud9 >%>;

C5.0te, ) Re@ie o- Lite,.tu,e >

C5.0te, 7 Re8e.,+5 Met5odo1o49 )'%)7

C5.0te, D.t. A/.198i8 ./d I/te,0,et.tio/ )%7>

C5.0te, ; Fi/di/48 ./d Co/+1u8io/8 7)%77

C5.0te, < Su44e8tio/8 ./d Limit.tio/8 7%7;

Bib1io4,.059 7

s*,,ation of a n*,7er of dis'rete 2o7 e)e,ents.

The t6o ,ost 6ide)y *sed a--roa'hes are :

#. Sin)e )o7a) ratin

. S*,,ations s'ore

(2 Si/41e 41ob.1 ,.ti/4 :

This ,ethod is nothin ,ore than a'tin indi1id*a)s to res-ond to one

*estions( s*'h as 8A)) thins 'onsidered( ho6 satisfied are yo* 6ith yo*r

2o7F8 Res-ondents then re-)y 7y 'ir')in a n*,7er 7et6een # and that

'orres-onds 6ith ans6ers fro, 8!ih)y satisfied8 to 8!ih)y Dissatisfied.8

&2 Summ.tio/ o- =ob -.+t8 :

This a--roa'h is ,ore so-histi'ated. It identifies key e)e,ents in a 2o7

and asks for the e,-)oyee@s fee)in a7o*t ea'h. Ty-i'a) fa'tors that 6o*)d 7e

in')*ded are the nat*re of the 6ork( s*-er1ision( -resent -ay( -ro,otion

o--ort*nities and re)ations 6ith 'oC6orkers.


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These fa'tors are rated on a standardied s'a)e and then added *-to

'reate an o1era)) 2o7 satisfa'tion s'ore.

Int*iti1e)y( it 6o*)d see, that s*,,in *- res-onses to a n*,7er of

2o7 fa'tors 6o*)d a'hie1e a ,ore a''*rate e1a)*ation of 2o7 satisfa'tion.

!o6e1er( the resear'h doesn@t s*--ort this int*ition. This is one of those rare

instan'e in 6hi'h si,-)i'ity 6ins o*t o1er 'o,-)e>ity. 0o,-arisons of oneC

*estion )o7a) ratins 6ith the ,ore )enthy s*,,ationCofC2o7Cfa'tors

,ethod indi'ate that the 'on'e-t of 2o7 satisfa'tion is inherent)y so 7road(

the sin)e *estion a't*a))y 7e'o,es a ,ore in')*si1e ,eas*re.

JOB SATISFACTION OF OMEN OR3ERS

/o7 satisfa'tion refers to a enera) attit*de res*)tin fro, 1ario*s

s-e'ifi' attit*des re)atin to s-e'ifi' 2o7 fa'tors( Ind*stria) 'hara'teristi's

and ro*- re)ationshi-s o*tside the 2o7. 4roo, has defined it as the -ositi1e

orientation of an indi1id*a) to6ards the 6ork ro)e 6hi'h he is -resent)y

o''*-yin. It 'an 7e e>-ressed +as an indi1id*a)s )ikin ,ore as-e'ts of his6ork than he dis)ikes(5 Genera))y( it refers to an e,-)oyees enera) attit*de

to6ards 2o7.

In -sy'ho)oi'a) needs s'hoo)( s*'h as( Mas)o6 and "ikert see

,oti1ation as the 'entra) fa'tor in 2o7 satisfa'tion and 'on'entrate their

attention on sti,*)i )ike needs of indi1id*a)s for a'hie1e,ent( re'onition(

res-onsi7i)ity( stat*s and ad1an'e,ent 6hi'h are 7e)ie1e to )ead to

,oti1ation.

Psy'ho)oists )ike Mo*ton and 3ied)er see the 7eha1iors of

s*-er1isors as an i,-ortant inf)*en'e on e,-)oyees attit*de.


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Man'hester B*siness S'hoo) 7y "*-ton and "ee e>a,ine the effortC

re6ard 7arain as an i,-ortant 1aria7)e 6hi'h )eads to a 'onsideration of

ho6 the 6aes of s-e'ifi' ro*-s are 'onstr*'ted and the inf)*en'e of

fa'tors( s*'h as( o1erti,e -ay,ent and the state of )a7o*r ,arket on

earnins and e,-)oyees attit*des to6ards the,.

?riters )ike 0roier and Go*)dner ha1e 'ateoried 1arieties of

,anae,ent 7eha1ior as -*nish,ent 'entered( and ,o'k 7*rea*'ra'y.

P*nish,ent 'entered 7*rea*'ra'y is the ty-e of ,anae,ent 7eha1ior 6hi'h

res-onds to de1iations fro, r*)es and -ro'ed*res. In Mo'k 7*rea*'ra'y an

oraniation has r*)es and -ro'ed*res 7*t neither the ,anae,ent nor the

6orkers a''e-t the, in a''ordan'e 6ith )a6.

!er7er s'hoo) and so,e 'ontri7*tors 'onsider 2o7 satisfa'tion in

ter, the deree of fitness 7et6een 6hat an oraniation re*ires of its

e,-)oyees and 6hat the e,-)oyees are seekin of the fir,. As s*'h 2o7

satisfa'tion is -ositi1e)y re)ated to the deree to 6hi'h ones -ersona) needs

are f*)fi))ed in the 2o7 satisfa'tion.

The resear'h res*)ts indi'ate that ,oti1ators are the -ri,ary 'a*se of

satisfa'tion and hyieni' fa'tors are the -ri,ary 'a*se of *nha--iness on the

2o7. The ,oti1atin fa'tors are intrinsi' to the 2o7 6hi)e dissatisfa'tionC

a1oidan'e or hyieni' fa'tors are e>trinsi' to the 2o7.

(2> HAT DETERMINES JOB SATISFACTION :

?e no6 t*rn to the *estion : ?hat 6orkCre)ated 1aria7)es deter,ine

2o7 satisfa'tion F. An e>tensi1e re1ie6 of the )iterat*re indi'ates that the

,ore i,-ortant fa'tors 'ond*'i1e to 2o7 satisfa'tion are ,enta))y


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'ha))enin 6ork( e*ita7)e re6ards( s*--orti1e 6orkin 'onditions and

s*--orti1e 'o))ea*es.

. Me/t.119 C5.11e/4i/4 o,? :

E,-)oyees tend to -refer 2o7s that i1e the, o--ort*nities to *se their

ski))s and a7i)ities and offer a 1ariety of tasks( freedo, and feed7a'k ho6

6e)) they are doin. These 'hara'teristi's ,ake 6ork ,enta))y 'ha))enin.

/o7s that ha1e too )itt)e 'ha))ene 'reate 7oredo, 7*t too ,*'h 'ha))ene

'reates fr*stration and fee)ins of fai)*re. Under 'onditions of ,oderate

'ha))ene( ,ost e,-)oyees 6i)) e>-erien'e -)eas*re and satisfa'tion.

b Euit.b1e Re.,d8 :

E,-)oyees 6ant -ay syste,s and -ro,otion -o)i'ies that they

-er'ei1e as 7ein 2*st( *na,7i*o*s and in )ine 6ith their e>-e'tations.

?hen -ay is seen as fair 7ased on 2o7 de,ands( indi1id*a) ski)) )e1e) and

'o,,*nity -ay standards( satisfa'tion is )ike)y to res*)t. Of 'o*rse( not

e1eryone seeks ,oney. Many -eo-)e 6i))in)y a''e-t )ess ,oney to 6ork in

a -referred )o'ation or in a )ess de,andin 2o7 or to ha1e reater dis'retion

in the 6ork they do and the ho*rs they 6ork. Si,i)ar)y( e,-)oyees seek fair

-ro,otion -o)i'ies and -ra'ti'es. Pro,otions -ro1ide o--ort*nities for

-ersona) ro6th( ,ore res-onsi7i)ities and in'reased so'ia) stat*s.

Indi1id*a)s 6ho -er'ei1e that -ro,otion de'isions are ,ade in a fair and

2*st ,anner( therefore( are )ike)y to e>-erien'e satisfa'tion fro, their 2o7s.

+ Su00o,ti@e o,?i/4 Co/ditio/8 :

E,-)oyees are 'on'erned 6ith their 6ork en1iron,ent for 7oth

-ersona) 'o,fort and fa'i)itatin doin a ood 2o7. St*dies de,onstrate that


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e,-)oyees -refer -hysi'a) s*rro*ndins that are not danero*s or

*n'o,forta7)e. Te,-erat*re( )iht( noise and other en1iron,enta) fa'tors

sho*)d not 7e at either e>tre,e C for e>a,-)e( ha1in too ,*'h heat or too

)itt)e )iht. Additiona))y( ,ost e,-)oyees -refer 6orkin re)ati1e)y ')ose to

ho,e( in ')ean and re)ati1e)y ,odern fa'i)ities and 6ith ade*ate too)s and

e*i-,ent.

d Su00o,ti@e Co11e.4ue8 :

Peo-)e et ,ore o*t of 6ork than ,ere)y ,oney or tani7)e

a'hie1e,ents. 3or ,ost e,-)oyees( 6ork a)so fi))s the need for so'ia)

intera'tion. Not s*r-risin)y( therefore( ha1in friend)y and s*--orti1e

'o6orkers )eads to in'reased 2o7 satisfa'tion. St*dies enera))y find that

e,-)oyee satisfa'tion is in'reased 6hen the i,,ediate s*-er1isor is

*nderstandin and friend)y( offers -raise for ood -erfor,an'e( )istens to

e,-)oyees( o-inions and sho6s a -ersona) interest in the,.

(2) IM#ORTANCE OF JOB SATISFACTION :

/o7 satisfa'tion is an i,-ortant and interestin 'on'e-t and has d*)y

re'ei1ed the attention it deser1ed. O71io*s)y( 2o7 satisfa'tion 'ontri7*te to

e,-)oyee -rod*'ti1ity and ,ora)e. An ind*stria) oranisation 'an 7e

s*7stantia))y 7enefited if it 'ares to de1e)o- enera) indi1id*a) attit*des in its

-ersona) that 'an effe'ti1e)y 'ontri7*te to 2o7 satisfa'tion. If an oranisation

or 'o,-any a--ro-riate)y dis'o1ers attit*des on fa'tors re)ated to the 2o7( it

'an take ne'essary ste-s to -re1ent that sit*ation and there7y i,-ro1e the

2o7 satisfa'tion of its e,-)oyees.


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4i'tor !. 4roo, e>a,ined the re)ationshi- 7et6een 2o7 satisfa'tion

and 'ertain as-e'ts of 2o7 7eha1io*r 1i.( t*rno1er( a7senteeis,( a''idents

and 2o7 -erfor,an'e. !e fo*nd that hiher an e,-)oyee@s satisfa'tion the

)ess o-tion he has to )ea1e the 2o7. There is -ositi1e re)ationshi- 7et6een the

a,o*nt of 2o7 satisfa'tion and the deree of 6ork a7senteeis,( there is

neati1e or no re)ationshi- 7et6een a''idents and 2o7 satisfa'tion sin'e there

is 'onsidera7)e e1iden'e to sho6 that ,ost a''idents are 'a*sed si,-)y 7y

'han'e fa'tors( and that 2o7 satisfa'tion has no re)e1ant re)ationshi- 6ith

a't*a) 2o7 -erfor,an'e.

/o7 satisfa'tion is ,*)tidi,ensiona) -heno,enon 6hi'h )i1es 6ith

e,-)oyees and inf)*en'es 6ho)e oranisation. It is )are)y he)d 7y the

,anae,ent e>-erts that an oranisation has to oranise itse)f in s*'h a 6ay

that it ,ay 7e a7)e to attain its o6n oa) and a)so -ro1ide o--ort*nity to

their e,-)oyees to ,eet their -ersona) oa)s.

Pre1io*s)y 7*siness oranisations 6ere so)e -ro-rietorshi-s. Manaer

and 6orkers 6ere not distin*ished and i,-ortan'e of 2o7 satisfa'tion 6as1ery )o6.

There is no s*7stit*te to 2o7 satisfa'tion. /o7 satisfa'tion re)ates to the

a-tit*de of the e,-)oyee. If the e,-)oyee is 6ron)y fit in a 6ork for 6hi'h

he has no a-tit*de( no attra'tion to hi,. /o7 satisfa'tion is re)ated to 6orkin

'onditions a)so. The 6ork 6i)) 7e ,ore attra'ti1e if his 6orkin 'onditions

are 'onenia) to the task -ro-osed to a''o,-)ish.

3ro, the a7o1e des'ri-tion it is o71io*s that 2o7 satisfa'tion is

a7so)*te)y essentia) for any oranisation to e>ist( -ros-er and ro6. It is on)y

2o7 satisfa'tion that de1e)o-s riht ty-e of attit*de( hih ,ora)e and

enth*sias, for 6ork in the e,-)oyees as sho6n in the fi*re #.


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(27 FACTORS RELATING TO JOB SATISFACTION :

/o7 satisfa'tion is a 'o,-)e> -heno,enon. the nat*re and e>tent of

fa'tors 'ontri7*tin to it are not yet f*))y kno6n. B*t a ood dea) of resear'h

st*dies ha1e 'ontri7*ted and are sti)) tryin to 'ontri7*te ,ore and ,ore.

/o7 satisfa'tion is deri1ed fro, and is 'a*sed 7y ,any interre)ated

fa'tor 6hi'h 'annot 7e 'o,-)eted iso)ated fro, one another for ana)ysis.

The fo))o6in fa'tors ha1e 7een enera))y areed to ha1e a dire't 7earin on

)e1e) of satisfa'tion of 6orkers. 3a'tors are as fo))o6s :

A2 #e,8o/.1 F.+to,8 :

A)) indi1id*a)s ha1e sa,e distin'tion( different -e'*)iarities. Their

ha7its( attit*des and ,ode of -er'e-tion are different fro, others. The st*dy

of 2o7 satisfa'tion 7e ,ore 'o,-)i'ated *nder the referen'e of indi1id*a)

differen'es( for instan'e *nder e*a) i1en oranisationa) en1iron,ent and

'onditions( one -erson ,ay find hi,se)f satisfied 6hi)e other ,ay not. Th*s(

indi1id*a) differen'es effe't the 2o7 satisfa'tion. So,e of these indi1id*a)s

or -ersona) fa'tors inf)*en'in 2o7 satisfa'tion 'an 7e se>( ae( ed*'ationa)

*a)ifi'ation( fa,i)y 7a'kro*nd( inte))ien'e( fa,i)y 'o,-osition( )enth of

ser1i'e( attit*de( et'.

B F.+to,8 I/5e,e/t i/ t5e Job :

If the fa'tors inherent in the 2o7( 6hi'h has a 'onsidera7)e 7earin on

the 2o7( are a''ordin to his attit*de( interests and 'a-a7i)ities he fee)s

satisfied 7*t if a 6orker finds his 2o7 aainst his attit*de and 'a-a7i)ities he


19/99

7e'o,es dissatisfied. These ,ay 7e nat*re and ty-e of 6ork( ski))s re*ired(

o''*-ationa) stat*s( sie of the -)ant( re*ire,ent of the 2o7( et'.

C F.+to,8 Co/t,o11ed b9 M./.4eme/t :

There are ,any fa'tors 6hi'h the ,anae,ent 'an 'ontro) in order to

7rin a7o*t e,-)oyees satisfa'tion )ike -ro,otion a1en*es( 'o,-ensation

and re6ard( 'onsiderate )eadershi-( 6orkin 'onditions( 6aes ; sa)ary.

A)tho*h( the ro)e of a)) these fa'tors and ,any other fa'tors 'ontro))ed 7y

,anae,ent 'an not 7e defined( yet the 6ae ;sa)ary fa'tor 'an o1er-o6er

a)) the -re1ai)in fa'tors. 3i. sho6s the 'onse*en'es of -ay

dissatisfa'tion.


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(2 JOB SATISFACTION AND OTHER RELEVANT VARIABLES

The ter, 2o7 satisfa'tion has different fo)ds of re)ations 6ith other

1aria7)es as des'ri7ed 7e)o6 :C

#. /o7 Satisfa'tion and Prod*'ti1ity :

Pre1io*s)y it 6as ass*,ed that 2o7 satisfa'tion )eads to hih

-erfor,an'e and -rod*'ti1ity. As 6e)) satisfied 6orker 6i)) take initiati1e in

in'reasin his -rod*'ti1ity. B*t )ater on ,anae,ent resear'hes -ro1ide that

this ass*,-tion is not 'orre't. A satisfied 6orker ,ay 7e hih or a1erae or

)o6 -rod*'er. This re)ationshi- has three distin't -ossi7i)ities as 7e)o6 :

. Hi45 #,odu+ti@it9 i8 ,e8u1ted b9 1o =ob 8.ti8-.+tio/ 1e@e1 :

In this 'ase( 6hen te'hni*e of s'ientifi' ,anae,ent s*'h as ti,e

st*dy( ,otion st*dy( fati*e st*dy( et'. are a--)ied to an oranisation in a

7id to i,-ro1e -rod*'tion 7y in'reasin the -rod*'ti1ity then nat*ra))y there

6i)) 7e )o6 2o7 satisfa'tion a,on 6orkers.

b Lo 0,odu+ti@it9 ./d 5i45 =ob 8.ti8-.+tio/ :

There ,ay 7e sit*ation 6hen -rod*'ti1ity is )o6 and 2o7 satisfa'tion

is hih. This sit*ation is -ossi7)e 6hen s*-eriors are of the 1ie6 that

effe'ti1e oranisation 7eha1ior ,eans kee-in the 6orkers ha--y. B*t s*'h

sit*ation is a short )i1ed affair 7e'a*se an oranisation 'an not 7orne )osses

d*e to hiher 'ost and )o6 -rod*'ti1ity.

+ Hi45 #,odu+ti@it9 ./d 5i45 =ob 8.ti8-.+tio/ :


22/99

Third -ossi7)e sit*ation ,ay 7e 6here hih -rod*'ti1ity and 2o7

satisfa'tion and dire't)y and -ositi1e)y 'oCre)ated. It is e1ent*a))y and

desira7)e arrane,ent.

&2 Job S.ti8-.+tio/ ./d Tu,/o@e, :

/o7 satisfa'tion and t*rno1er are 'onsistent)y 'oCre)ated. It ,iht ha1e

7een that the 6orkers ha1in )o6 2o7 satisfa'tion ha1e *it the oranisation

as ear)y as -ossi7)e. Th*s( )o6 2o7Csatisfa'tion in'reases t*rno1er and hih

2o7 satisfa'tion )essens it. !en'e( re)ationshi- is neati1e 6ith t*rno1er.

>2 Job S.ti8-.+tio/ ./d Ab8e/teei8m :

A7senteeis, has sa,e re)ationshi- 6ith 2o7 satisfa'tion as the )a7o*r

t*rnCo1er has satisfa'tion tends to re,ain off for, the 2o7.

)2 Job S.ti8-.+tio/ ./d Mo,.1e :

More often @E,-)oyee Attit*de@( @/o7 Satisfa'tion@ and @Ind*stria)

Mora)e@( a)) these ter,s are *sed synony,o*s)y 7*t they are not the sa,e. A

fa1o*ra7)e attit*de ,ay 'ontri7*te to satisfa'tion 7e'a*se it is the res*)t of

sa,e ty-es of attit*des )ike satisfa'tion and ,ora)e do not 'arry the sa,e

,eanin tho*h 2o7 satisfa'tion i,-ro1es the ,ora)e i.e. re)ationshi- is

-ossi7)e.

72 Job S.ti8-.+tio/ ./d F,u8t,.tio/ :

The -ro7)e, of fr*stration is a)so re)ated 6ith the 2o7 satisfa'tion. If a

-erson is not satisfied 6ith his 6ork and he fee)s that his dri1es are 7)o'ked

in rea'hin to desired oa) and his efforts are *se)ess. !e ,akes any e>terna)


23/99

efforts and does not et in1o)1ed in the 2o7. Th*s( the fr*strati1e 7eha1ior

has a)so neati1e re)ationshi- 6ith 2o7 satisfa'tion.

2 Job S.ti8-.+tio/ ./d Commu/it9 Co/ditio/8 :

/o7 satisfa'tion is inf)*en'ed 7y 'o,,*nity. It is enera))y ad1o'ated

that -oor 'o,,*nity 'onditions -*)) do6n 2o7 satisfa'tion and 7etter

'o,,*nity 'onditions -*sh it *-. B*t this is not a)6ays tr*e( if 2o7

satisfa'tion is 7etter than that of 'o,,*nity 'onditions then 2o7 satisfa'tion

is hiher.

(2; THEORIES OF JOB SATISFACTION :

Se1era) different theories e>ist 'on'ernin the dyna,i's of 2o7

satisfa'tion and its enera) i,-a't on 6orkers 7eha1ior. These theories ha1e

7een in1o)1ed 7y ,anae,ent e>-erts and resear'hers to as'ertain and

e1a)*ate the i,-ortan'e and the i,-a't of 1ario*s fa'tors on 2o7 satisfa'tion.

O6in to )i,itations of s-e'iate( it is not -ossi7)e to des'ri7e a)) the theories

so on)y a fe6 i,-ortant ha1e 7een o*t)ined 7e)o6 :

i= T6o fa'tor theory

ii= 3*)fi)),ent theory

iii= Dis're-an'y theory

i1= E*ity dis're-an'y theory

#= To F.+to, T5eo,9 : This theory 6as de1e)o-ed 7y 3redri'k

!er7er. !e asserted that satisfa'tion and dissatisfa'tion are inde-endent

of ea'h other. The o--osite of satisfa'tion is not dissatisfa'tion. !er7er


24/99

findins indi'ate that the e>isten'e of d*a) 'ontin*,( the o--osite of

satisfa'tion is non satisfa'tion and the o--osite of dissatisfa'tion is nonC

dissatisfa'tion.

There are so,e 'onditions of a 2o7 dissatisfa'tion e,-)oyees 6hen

they are not -resent. !o6e1er( the -resen'e of these 'onditions does not

7rin hih satisfa'tion. !er7er 'a))ed these fa'tors as ,aintenan'e or

hyiene fa'tors sin'e they are ne'essary to ,aintain '*rrent stat*s i.e. a

reasona7)e )e1e) of satisfa'tion. !er7er )isted ten ,aintenan'e fa'tors.

These are:

#= 0o,-anys Po)i'y ; Ad,inistration

= Te'hni'a) S*-er1ision.

$= Inter-ersona) re)ations 6ith s*-eriors.

%= Inter-ersona) re)ations 6ith -eers.

= Inter-ersona) re)ations 6ith s*7ordinates.

H= Sa)ary.

= /o7 Se'*rity.

J= Persona) )ife.

K= ?ork 0onditions.

#&= Stat*s.

On the other hand( there are so,e 2o7 'onditions 6hi'h( if -resent(

7*i)d hih )e1e) of 2o7 satisfa'tion. !o6e1er( if these 'onditions are not

-resent( they do not 'a*se ,*'h dissatisfa'tion.


25/99

He,be,4 +oded t5e8e -.+to,8 .8 8.ti8-ie,86:

#= A'hie1e,ent.

= Re'onition.

$= Ad1an'e,ent.

%= The 6ork itse)f.

= Res-onsi7i)ity.

II= Fu1-i11me/t T5eo,9:

3*)fi)),ent theorists -ointed the ter, satisfa'tion as o*t'o,e or

re6ard 6hi'h a -erson re'ei1es or the e>tent to 6hi'h a -ersons needs are

satisfied. S'hafter thinks that 2o7 satisfa'tion 6i)) 1ary dire't)y 6ith the

e>tent to 6hi'h those needs of the indi1id*a) 6hi'h 'an 7e satisfied are

a't*a))y satisfied. 4roon a)so des'ri7ed satisfa'tion in ter,s of -ositi1e)y

1a)*ed o*t'o,e that a 2o7 -ro1ides a -erson. The diffi'*)ty 6ith this

a--roa'h to the 2o7 satisfa'tion is that satisfa'tion is a f*n'tion of not on)y

6hat a -erson re'ei1es( 7*t a)so of 6hat he fee)s sho*)d et. ?hat ,ay

satisfy a -erson ,ay kee- another dissatisfied.

III= Di8+,e0./+9 T5eo,9 :

This theory tr*sts that satisfa'tion is a fo*ndation of 6hat a -erson

sho*)d re'ei1e or 6hat he e>-e'ts to re'ei1e. ?hen a -erson a't*a))y

re'ei1e so,ethin )ess that 6hat he had e>-e'ted( it 6i)) 'ertain)y )ead to

dissatisfa'tion.

A''ordin to "o'ke( /o7 Satisfa'tion and dissatisfa'tion are

f*n'tions of the -er'ei1ed re)ationshi- 7et6een 6hat one 6ant fro, ones


26/99

2o7 and 6hat one -er'ei1es it is offerin. This a--roa'h is )are)y

re'onied.

I4. Euit9 Di8+,e0./+9 T5eo,9 :

E*ity dis're-an'y theory -resents the 'onso)idation of 7est

feat*res of the 7oth e*ity and dis're-an'y theory in the si,-)ified ,ode) of

satisfa'tion. It defines the satisfa'tion as the differen'e 7et6een the

o*t'o,e that re'ei1ed to the a't*a))y re'ei1ed and o*t'o,e that one fee)s

that he sho*)d re'ei1e re)ated to -er'ei1ed o*t'o,e in 'o,-arison to others.

#.J HO EM#LO!EES CAN E#RESS DISSATISFACTION :

One fina) -oint 7efore 6e )ea1e the iss*e of 2o7 satisfa'tionL

E,-)oyee dissatisfa'tion 'an 7e e>-ressed in a n*,7er of 6ays. 3or

e>a,-)e( rather than *it( e,-)oyees 'an 'o,-)ain( 7e ins*7ordinate( stea)

oraniationa) -ro-ertyL or shirk a -art of their 6ork res-onsi7i)ities.

Re80o/8e8 to Job Di88.ti8-.+tio/ :A'ti1e

Destr*'ti1e

E>it 4oi'e

0onstr*'ti1

eNe)e't "oya)ty

Passi1e

. Eit :

Beha1io*r dire'ted to6ard )ea1in the oraniation. In')*des )ookin

a ne6 -osition as 6e)) as resinin.

b Voi+e :


27/99

A'ti1e)y and 'onstr*'ti1e)y atte,-tin to i,-ro1e 'onditions.

In')*des s*estin i,-ro1e,ents( dis'*ssin -ro7)e,s 6ith s*-eriors( and

so,e for,s of *nion a'ti1ity.

+ Lo9.1t9 :

Passi1e)y 7*t o-ti,isti'a))y 6aitin for 'onditions to i,-ro1e.

In')*des s-eakin *- for the oraniation in the fa'e of e>terna) 'riti'is,

and tr*stin the oraniation and its ,anae,ent to +do the riht thin5

d Ne41e+t :

Passi1e)y a))o6in 'onditions to 6orsen. In')*des 'hroni'

a7senteeis, or )ateness( red*'ed effort( and in'reased error rate.

E>it and ne)e't 7eha1io*rs en'o,-ass o*r -erfor,an'e 1aria7)esC

Prod*'ti1ity( a7senteeis,( and t*rno1er. B*t this ,ode) e>-ands e,-)oyee

res-onse to in')*de 1oi'e and )oya)ty( 'onstr*'ti1e 7eha1io*rs that a))o6

indi1id*a)s to to)erate *n-)easant sit*ations or to re1i1e satisfa'tory 6orkin'onditions. It he)-s *s *nderstand sit*ations( s*'h as those so,eti,es fo*nd

a,on *nionied 6orkers( 6here )o6 2o7 satisfa'tion is 'o*-)ed 6ith )o6

t*rno1er. Union ,e,7ers often e>-ress dissatisfa'tion thro*h the rie1an'e

-ro'ed*re or thro*h for,a) 'ontra't neotiations. These 1oi'e ,e'hanis,s

a))o6 the *nion ,e,7ers to 'ontin*e in their 2o7s 6hi)e 'on1in'in

the,se)1es they a'tin to i,-ro1e sit*ation.


28/99

#.K BENEFITS OF JOB SATISFACTION STUD! :

If 2o7 satisfa'tion st*dies are -ro-erty -)anned and ad,inistered( they

6i)) *s*a))y -rod*'e a n*,7er of i,-ortant 7enefits( 7oth enera) and

s-e'ifi'.

. Mo/ito,i/4 Attitude8:

A s*r1ey te))s ho6 e,-)oyees fee) a7o*t their 2o7s( 6hat -arts of their

2o7s these fee)ins are fo'*sed on( 6hi'h de-art,ents are -arti'*)ar)y

affe'ted( and 6hose fee)in are in1o)1ed a,-)e( s*-er1isors(

e,-)oyees( or staff s-e'ia)ists=. The s*r1ey is a -o6erf*) dianosti'

instr*,ent for assessin 7road e,-)oyee -ro7)e,s.

b Additio/.1 Be/e-it8 :

The flow of communication in a)) dire'tions is i,-ro1ed as -eo-)e

-)an the s*r1ey( take it( and dis'*ss its res*)ts. S*r1eys 'an ser1e as a safety

1a)*e( or e,otiona) re)ease( for -eo-)e to et thins off their 'hests and )ater

fee) 7etter a7o*t thins. Trainin need 'an 7e identified( sin'e e,-)oyees

'an re-ort ho6 6e)) they fee) their s*-er1isor -erfor,s 'ertain -arts of the

2o7( s*'h as de)eatin 6ork and i1in ade*ate instr*'tions. S*r1eys 'an

a)so he)- ,anaersplan and monitor new programs,7y ettin feed7a'k on

-ro-osed 'hanes in ad1an'e and then 'ond*'tin a fo))o6C*- s*r1ey to

e1a)*ate the a't*a) res-onse.


29/99

CHA#TER % II#ROFILE

OF THE

ORGANISATION


30/99

#ROFILE OF THE ORGANISATION

.# INTRODUCTION

+P*t on yo*r tr*st in ,oney 7*t -*t yo*r ,oney in tr*st.5 The ter,

7ank is ')ear)y defined 7y the 7ankin 0o,-anies A't( #K%K as +The

a''e-tin5 for the -*r-ose of )endin or in1est,ents( of de-osits of ,oney

fro, the -*7)i' re-aya7)e on de,and or other6ise and 6ithdra6a) 7y

'he*e( draft( order or other6ise. In ,odern ti,es( 7ank ,oney 'onstit*tes

the 7est of 'ir'*)ation of ,oney in any 'o*ntry. These days ,en are not

re*ired to 6a)k aro*nd to ea'h others ho*ses 6ith 7as of 'oins 2*st for

-ay,ents and re-ay,ents. No s*'h -ro7)e, arises o*t of deferred -ay,ents:

no ,ore diffi'*)ties in storae of 1a)*e for *se in f*t*re( no fear of the risks

of 'arryin 7*)ky 7*nd)es of 'oins o1er )on distan'esL no ,ore re'*rrin

trans-ortation 'ostsL as tho*h 7y a ,ira')es( e1ery thin see, to ha1e 7een

'haned for the oodL thins ha1e 'o,e 1ery easy and 'on1enientL a)) these

are o6in to the f*n'tionin of the ,ai'ian in the e'ono,y 'a))ed Bank. As

a-t)y des'ri7ed 7y /ohn 0. 0a)ho*n( a senator of the USA.( #J$H( it is a

+-o6er


31/99

an instit*tion that 'o))e'ts the sa1in fro, the -eo-)e and )ends the 'o))e'ted

,oney on interest and there7y earns -rofits to r*n its 7ankin o-erations.

&2& EVOLUATION OF BAN3ING :%

Bankin( in its 'r*de fro,( is an aeCo)d -heno,enon. It 6as in

e>isten'e e1en in an'ient ti,es.

As a ,atter of fa't( the oriin of 7ankin )ies in the 7*siness of

,oneyC'hanin in an'ient days.

Another fa'tor that s*--orted the e,eren'e of 7anks in the ear)y

-eriod 6as the need for 7orro6in 7y the ,onar'hi'a) o1ern,ents fro,

finan'e 'o,-anies. 0o,,er'ia) 7ankin 7ean on)y after #H%&( 6hen

o)ds,iths started re'ei1in de-osits fro, the -*7)i' for safe '*stody and

iss*ed re'ei-ts for the a'kno6)ede,ents 6hi'h 6ere 7ein *sed as 7earer

de,and notes )ater on.

0ro6ther( th*s( s-eaks a7o*t three an'estors of a ,odern 'o,,er'ia)7ank( 1i: the ,er'hant( the ,oneyC)ender and the o)ds,ith. The ,er'hants

or traders iss*ed do'*,ents )ike h*ndi or re,iot the f*nds. Modern 7anks

introd*'ed 'he*es or de,and drafts for re,ittan'e -*r-oses. MoneyC

)enders a1e )oans. Bankers too a1e )oans. Go)ds,iths re'ei1ed de-osits

and 'reated 'redit. Banks a)so re'ei1ed de-osits and ado-ted the -ro'ess of

'redit in a si,i)ar fashion( 7y iss*in 'he*es.

In short( the e1o)*tion of 'o,,er'ia) 7ankin is re)ated to the -ra'ti'e

of safeCkee-in of o)d and other 1a)*a7)es 7y the -eo-)e 6ith

,er'hantso)ds,iths,oney )enders.


32/99

Ety,o)oi'a))y( ho6e1er( the 6or)d 7ank is deri1ed fro, the Greek

6ork 7an*e( or the Ita)ian 6ord Ban'o 7oth ,eanin a 7en'h referrin to

a 7en'h at 6hi'h ,oneyC)enders and ,oneyC'haners *sed to dis-)ay their

'oins and transa't 7*siness in the ,arket -)a'e.

Modern 2ointCsto'k 'o,,er'ia) 7anks( ho6e1er( 'a,e into the -i't*re

6ith a -assae of the Bankin A't of #J$$ in En)and.

In India( ho6e1er( ,odern 7ankin started 6hen the En)ish aen'y

ho*ses in 0a)'*tta and Bo,7ay 7ean to ser1e as 7ankers to the East India

0o,-any and the !ind*stan Bank 6as the first 7ankin instit*tion of its

kind to 7e esta7)ished in #K.

&2> GROTH OF BAN3ING INDUSTR! :

The 7ankin s'ene in the 'o*ntry has *nderone a sea 'hane sin'e

the nationa)iation of #% ,a2or 'o,,er'ia) 7anks in #KHK. The ind*stry has

ro6n( not on)y in ter,s of sie of its o-erations and the n*,7er of 7ank

7ran'hes( 7*t a)so in ter,s of its f*n'tiona) di1ersifi'ation. This ,*)tiC

di,ensiona) ro6th( *n-ara))e) in any de1e)o-in 'o*ntry 6as a''o,-anied

7y ,any oraniationa) 'hanes. It a)so ne'essitated so*nd ,anae,ent of

h*,an reso*r'es. !*,an reso*r'es( therefore( are the key reso*r'e 6hi'h

inf)*en'e( to a )are e>tent( the attain,ent of a 7anks o72e'ti1es. Moreo1er(

the in'reasin 'o,-)e>ities in the 7ankin ind*stry sin'e #KJ& ha1e ,ade

this as-e't of ,anae,ent e1en ,ore 'r*'ia). This )eads one to the *estion

of -ersonne) -o)i'ies 2o7 satisfa'tion( et'.

The -erfor,an'e of an e,-)oyee and his 2o7 satisfa'tion are

interde-endent. Both these de-end( in t*rn( *-on a n*,7er of fa'tors


33/99

7e'a*se ,an ne1er 6orks in a 1a''*,. Sin'e e,-)oyerCe,-)oyee 'onf)i'ts

are rea) and 'o,-)e>( ,ost ,anae,ents are 'on'erned a7o*t the 2o7

satisfa'tion of their e,-)oyees.

HAT IS A BAN3

A 7ank is a -rofitCseekin 7*siness fir,( dea)in in ,oney and 'redit.

It is a finan'ia) instit*tion dea)in in ,oney in the sense that it a''e-ts

de-osits of ,oney fro, the -*7)i' to kee- the, in its '*stody for safety. So

a)so( it dea)s in 'redit( i.e.( it 'reates 7y ,akin ad1an'es o*t of the f*nds

re'ei1ed as de-osits to needy -eo-)e. It( th*s( f*n'tions as a ,o7i)iser of

sa1ins in the e'ono,y.

A 7ank is( therefore( )ike a reser1oir into 6hi'h f)o6 the sa1ins( the

id)e s*r-)*s ,oney of ho*seho)ds( and fro, 6hi'h )oans are i1en on

interest to 7*siness,en and others 6ho need the, for in1est,ent or

-rod*'ti1e *ses.

A 7ank is an i,-ortant instit*tion of the ,oney ,arket as it i1es

shortCter, )oans to its '*sto,ers.

Most 'o,,on)y( 7anks ha1e 7een defined as dea)ers in de7t. This

definition( of 'o*rse( ,ore a-t)y des'ri7es a 7anks a'ti1ities. Sayers ,ore

')ear)y states. +?e 'an define 7ank as an instit*tion 6hose de7ts


34/99

de0o8it8 o- mo/e9 -,om t5e 0ub1i+* ,e0.9.b1e o/ dem./d o, ot5e,i8e

./d it5d,. .b1e b9 +5eue* d,.-t* o,de, o, ot5e,i8e

A''e-tan'e of 'he*e a7)e de,and de-osits and )endin the, to

others are the t6o distin'ti1e feat*res of a 7ankin instit*tion.

BAN3 REGULATION

The 7ankin ind*stry has e>-erien'ed s*7stantia) 'hanes in re'ent

years. The ind*stry has 7e'o,e ,ore 'o,-etiti1e d*e to dere*)ation.

Today( 7anks ha1e ,*'h f)e>i7i)ity on the ser1i'es they offer( the )o'ations

6here they o-erate( and the rates they -ay de-ositors for de-osits. A)tho*h

enera))y 1ie6ed as fa1o*ra7)e( this f)e>i7i)ity is 'reatin intense

'o,-etition a,on 7anks and e1en 7et6een 7anks and other finan'ia)

instit*tions that no6 offer 7ank ser1i'es.

Banks ha1e re'onied the -otentia) 7enefits fro, e'ono,i's of s'a)e

and e'ono,i's of s'o-e. Many 7anks ha1e e>-anded a'ross the 'o*ntry 7y

o-enin ne6 7ran'hes or ,akin a'*isitions in an atte,-t to *se their

reso*r'es effi'ient)y. Others ha1e di1ersified a'ross ser1i'es to 'a-ita)ie on

e'ono,i's of s'o-e. Many 7anks ha1e e>-anded 7eyond their traditiona)

7ankin 7*siness and no6 offer other finan'ia) ser1i'es. Bank re*)ators

ha1e atte,-ted to ,anae the s-eed of interation 7et6een 7anks and other

finan'ia) ser1i'e fir,s.

Bank re*)ation is needed to -rote't '*sto,ers 6ho s*--)y f*nds to the

7ankin syste,. By -re1entin 7ank r*ns that ,iht o''*r if '*sto,ers

7e'a,e 'on'erned a7o*t the safety of their de-osits( re*)ation ens*res a

safer 7ankin en1iron,ent. Re*)ators a)so atte,-t to enhan'e the safety of


35/99

the 7ankin syste, 7y o1erseein indi1id*a) 7anks. The re*)ators do not

atte,-t to ,anae indi1id*a) 7anks( 7*t do i,-ose so,e dis'i-)ine so that

7anks ass*,in ,ore risk are defa*)t. That is( re*)ators are shiftin ,ore of

the 7*rden of risk assess,ent to the indi1id*a) 7anks the,se)1es. This

'ha-ter e>-)ains the re*)atory str*'t*re and the key re*)atory e1ents that

ha1e had the reatest i,-a't on 'o,,er'ia) 7ankin o-erations.

REGULATION OF BAN3 ONERSHI#

0o,,er'ia) 7anks 'an 7e inde-endent)y o6ned( or o6ned 7y a

ho)din 'o,-any. A)tho*h so,e ,*)ti 7ank ho)din 'o,-anies ist( oneC7ank ho)din 'o,-anies


36/99

C5.i/ b./?i/4syste, is na,ed after the 'ontro))in of the o-erations of

t6o or ,ore 7anks 7y an indi1id*a)s ,e,7er of the fa,i)y( or other ')ose)y

asso'iate -ersons.

. UNIT BAN3ING :%

This syste, of 7ankin is -re1a)ent in the United States of A,eri'a.

The ro6th of *nit 7ankin se1ere)y restri'ted 7y the o1ern,ent of the

USA for fear of ,ono-o)y and( therefore( they are not a))o6ed to s-read o*t

their 7ran'hes. The *nit 7anks enera))y o-erate in s,a)) to6n and 'ities and

are th*s( na,ed as 'o*ntry 7anks and 'ity 7anks( in t*rn( ha1e their de-osits

in other 7anks in the sa,e 'ity and in the 7anks o-eratin in ,etro-o)itan

'ities.

b BRANCH BAN3ING :%

The 7ran'h 7ankin is the 7a'k7one of the 7ankin o-erations in

,any 'o*ntries. A 7ran'h 7ankin syste, is one 6here a 7ank sha)) ha1e an

enor,o*s n*,7er of 7anks a)) o1er the 'o*ntry or an area( in')*din a

n*,7er of 7anks in the sa,e 'ity or to6n. The 7ran'hes ha1e their head

offi'e in a -rin'i-a) 'ity. Tho*h in India( a 7ank is a))o6ed to o-en its

7ran'hes in any -art of the 'o*nty( it is not the 'ase 6ith USA. In *nited

stat*s of A,eri'a( a 7ran'h 7ank is a))o6ed to o-en its 7ran'hes on)y in the

-arti'*)ar state 6here its head offi'e is sit*ated.

+ GROU# BAN3ING :%

It is an e>')*si1e feat*re of the 7ankin syste, of the United State of

A,eri'a tho*h a fe6 other 'o*ntries ha1e a)so started fo))o6in this

,ethod in re'ent ti,es. The esta7)ish,ent of ho)din 'o,-anies to 'ontro)


37/99

si,*)taneo*s)y t6o or ,ore se-arate)y 'harted 7anks is 'a))ed the ro*-

7ankin syste,. The ho)din 'o,-any ,ay not ne'essari)y 7e a 7ank. On

the 'ontrary( it 'an e1en 7e a finan'ia) instit*tion or an oraniation of

1ario*s interests. The ho)din 'o,-any a'*ires its 'ontro) either 7y ha1in

-er'ent o6nershi- or 7y ha1in 'ontro) o1er t6o or ,ore 7anks. The

ho)din 'o,-any is 'a))ed the -arent 'o,-any and the 7anks are 'a))ed the

o-eratin 'o,-anies. The -arent 'o,-any o71io*s)y 'ontro)s the

,anae,ent of the o-eratin 'o,-anies *nder the ro*-( 7*t ea'h 7ank is

i1en the -ri1i)ee to ,aintain its se-arate na,e and entity as 7efore( i.e.

7efore 'o,in *nder the 'ontro) of the -arent 'o,-any. 3ina))y( the -arent

'o,-any ,ay e1en 7e one of the o-eratin 'o,-anies.

d CHAIN BAN3ING :%

This is a)so a s-e'ifi' feat*re of the 7ankin syste, of the United

State of A,eri'a. Under this syste,( an indi1id*a) or a ro*- of indi1id*a)s

'ontro) t6o or ,ore 7anks( and in this as-e't it differs fro, ro*- 7ankin

6here the 'ontro) is e>er'ised 7y a ho)din 'o,-any. A )are n*,7er of

sto'ks in 'o,,er'ia) 7anks are o6ned 7y "ife Ins*ran'e 'o,-anies(

In1est,ent 'o,-anies( M*t*a) Sa1in 7anks( and e1en 7y the 'o,,er'ia)

7anks the,se)1es in their tr*st de-art,ents. The ad1antaes and

short'o,ins of the 'hain 7ankin syste, are the sa,e as those of the ro*-

7ankin syste,.

e MIED BAN3ING :%

?hen a 'o,,er'ia) 7ank rants )oans 7oth for the shortCter, and

)onCter, -eriods to trade( ind*stry and 'o,,er'e et'.( it is 'a))ed ,i>ed

7ankin f*n'tions. This syste, is in o-eration in 'o*ntries )ike Meth*)ands(


38/99

Be)i*,( !*nary( et'. In India( the 7ankin syste, is 'a))ed the ,i>ed

7ankin.

- CORRES#ONDING BAN3ING :%

Under this syste,( the 7anks ,aintain a 'orres-ondent re)ationshi-

6ith one another( and there7y earn a n*,7er of fa'i)ities and hen'e( 'an

ser1e their '*sto,ers 7etter than if ea'h 6ere 6orkin a)one. 3or e>a,-)e

the 7anks in r*ra) areas here their de-osits 7anks in 'ities and to6ns and the

'ity 7anks( intern ha1e de-osits in the State Banks of the sa,e 'ity and other

'ities. Under this syste,( the s,a)) 7anks are i1en so,e fa'i)ities of

-*r'hase of se'*rities( et'. It has the 'o,7ined ad1antae of 7oth the *nit

and 7ran'h 7ankin syste,s. The dra67a'k of this syste, is( ho6e1er(

ne)ii7)e.

T!#ES OF BAN3 :

The 7ankin 7*siness has a 6ide rane of a--)i'ations that i1e rise to

a )ot of s'o-e for s-e'ia)iation. The s-e'ia)iation is the ,ain 'a*se for the

e>isten'e of different ty-es of 7anks 6hi'h 'an 7e seen as fo))o6s.

. COMMERCIAL BAN3S :%

The e>isten'e and o-eration of the 'o,,er'ia) 7ankin syste, is the

'o,,onest for, of 7ankin instit*tion a)) o1er the 6or)d. The 7anks 'hief

'*sto,ers are their de-ositors. The '*rrent a''o*nts fro, a ,a2or -ortion of

the tota) de-osits *nder this syste,. 0he*es are the ,ost fre*ent)y *sed

for, of 'redit instr*,ent in 'o,,er'ia) 7anks. The )oans and ad1an'es are

,ade ,ain)y for short -eriods.


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b SAVING BAN3S :%

As the na,e s*ests the sa1in 7anks 'onsists of de-osits( ,ain)y 7y

s,a)) sa1ers. The sa1in 7anks i,-oses 'ertain )i,itation on its '*sto,ers

for 6ithdra6a) of 'ash fro, their de-osits. 3or instan'e( the '*sto,ers are

re*ired to 'o,e in -erson 6ith their -ass7ooksL the ,a>i,*, a,o*nt to

6hi'h ,oney 'an 7e dra6n in a i1en -eriod of ti,e is a)so )i,ited. There is

a s,a)) interest i1en on the s,a)) sa1ins 7y the '*sto,ers. In India( the

-osta) sa1ins s'he,e 'an 7e 'ited as an e>a,-)e for s*'h sa1in 7anks

o-erations.

+ MORTGAGE BAN3S :%

The )onCter, )oans are ranted on ,ortaes of ones -ro-erty or

rea) estate( and the oraniation 6hi'h ind*)es in s*'h )endin on

,ortaes is ter,ed a ,ortae 7ank. In India( the )and ,ortae 7ank ha1e

7een introd*'ed ,ain)y to rant )oans to far,ers and ari'*)t*ra)ists on the

,ortae of their -ro-erties.

d INVESTMENT BAN3S :%

The in1est,ent 7anks he)- the in1estors 7y -ro1idin -aidC*- 'a-ita)

for the, to esta7)ish an ind*stry or any other 7*siness *ndertakin. The

in1est,ent 7anks -*r'hase the sto'ks and shares of the ne6)y esta7)ished

2ointCsto'k 'o,-anies and th*s ,ake in1est,ent in the, on a )onCter,

7asis. Under the in1est,ent 7ankin syste,( the de-osits are re'ei1ed and

)oans are ,ade on)y for )on -eriods of ti,e.


40/99

e COO#RATIVE BAN3S :%

It is an e>'e))ent e>a,-)e of ho6 -eo-)e of the -rofession 'an 'o,e

toether( -oo) their reso*r'es( and he)- ea'h other in ti,e of 'rises. The

'oo-erati1e 7anks are 6orkin in the r*ra) and se,iC*r7an areas. "oans are

ranted to its ,e,7ers on the 7asis of -ersona) se'*rity.

- ECHANGE BAN3S :%

These are on)y 'o,,er'ia) 7anks doin the nor,a) 7ankin 7*siness

f*n'tions 7*t are so 'a))ed 7e'a*se they ha1e their head offi'es a7road. In

addition to the enera) 'o,,er'ia) 7ankin f*n'tions( they *ndertake

forein e>'hane 7*siness in 7i 6ay.

4 CONSUMER BAN3S :%

These are the 'ons*,er 'oo-erati1e so'ieties that -ro1ide )oan

fa'i)ities for their ,e,7ers indi1id*a)s to 7*y any d*ra7)e 'ons*,er ood of

their 'hoi'e. The ,e,7ershi- is a''orded on the o-enin of an a''o*nt 7y

an indi1id*a)s 6ith the so'iety. A no,ina) rate of interest is 'hared for the

)oans ranted to its ,e,7ers.

5 THE CENTRAL BAN3S :%

The 'entra) 7anks of any 'o*ntry is a note iss*in and 'ontro))in

a*thority. It is the 7ankers 7anker and a)so the o1ern,ent 7anker. It does

not ha1e any dire't dea)ins or 7ankin 7*siness 6ith the -*7)i' and it ne1er

o-erates on the 'riterion of earnin -rofits. A-art fro, the a7o1e( there are a

n*,7er of ty-es of 7ank( 1i. ins*ran'e( e>-ort and i,-ort( ho*se 7*i)din

so'ieties et'. Moreo1er( ,any 7anks -erfor, ,ore than one kind of a'ti1ity.


41/99

3or e>a,-)e( a 'o,,er'ia) 7ank ,ay *ndertake the forein e>'hane

7*siness or )oans and ad1an'es for ho*sin on a )onCter, 7asis( et'. B*t

enera))y( the 7anks are ')assified into 1ario*s ty-es on the 7asis of their

s-e'ia)ied f*n'tionin in a -arti'*)ar)y fie)d.

i= #RIVATE BAN3S :

Pri1ate 7ank 'an 7e inde-endent)y o6ned or o6ned 7y a ho)din 0o.

More 7anks are o6ned 7y ho)din 'o,-anies than are o6ned inde-endent)y.

The -o-*)arity of the ho)din 'o,-any str*'t*re ste,s fro, #K&( 6hen

a,end,ents to the Bank !o)din 0o,-any A't of #KH 6ere ena'ted( They

are doin the sa,e a'ti1ities )ike a''e-tan'e of de-osit( )endin of f*nds(

*se of 'he*e syste, 6hi'h are a)) done 7y the -*7)i' 7anks.

FUNCTIONS OF BAN3S :

0o,,er'ia) 7anks -erfor, se1era) 'r*'ia) f*n'tions( 6hi'h ,ay 7e

')assified into t6o 'ateories :


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(2 ACCE#TANCE OF DE#OSITS FROM THE #UBLIC :%

A''e-tan'e de-osits is the -ri,ary f*n'tion of a 7ank. By re'ei1in

de-osits fro, the -*7)i'( 'o,,er'ia) 7anks ,o7i)ie sa1ins of the

ho*seho)d se'tor.

Banks enera))y a''e-t de-osits in three ty-es of a''o*nts:


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)2 REMITTANCE OF FUNDS :

Banks( on a''o*nt of their net6ork of 7ran'hes thro*ho*t the

'o*ntry( a)so -ro1ide fa'i)ities to re,it f*nds fro, one -)a'e to another for

their '*sto,ers 7y iss*in 7ank drafts( ,ai) transfers or te)era-hi' transfers

on no,ina) 'o,,ission 'hares.

In addition to these 7anks -erfor, a ,*)tit*de of other nonC7ankin

f*n'tions 6hi'h ,ay 7e ')assified as e>-erts not on)y to

-re-are in'o,e ta> ret*rns for their '*sto,ers 7*t a)so to he)-

the, to et ref*nd of in'o,e ta> in a--ro-riate 'ases.


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Often( 7ankers o7tain -ass-orts( tra1e)ers ti'kets( se'*re -assaes

for their '*sto,ers( and re'ei1e )etters on their 7eha)f.

B GENERAL UTILIT! SERVICES :%

Modern 'o,,er'ia) 7anks *s*a))y -erfor, 'ertain enera) *ti)ity

ser1i'es for the 'o,,*nity( s*'h as(


45/99

&27 INDIAN BAN3ING AND HUMAN RESOURCE

MANAGEMENT :%

!*,an Reso*r'e ,anae,ent

ro)es to their -ersonne) de-art,ent. In the 'o,in ti,e this f*n'tion 6i))

'ertain)y dra6 6ider attention and 7e'o,e *ite i,-ortant as it offers s'o-es

for se)fCrene6a) of oraniation. !*,an reso*r'e ,anae,ent of the

7ankin se'tor in India ref)e'ts the ,any ra,ifi'ations of ro6th. ?ith a

1ie6 to re'r*it *a)ified -ersons in the 7anks and to ens*re their 'areer

de1e)o-,ent( enhan'e their ad,inistrati1e 'a-a'ity( ,oti1ate the, to

'ontri7*te their 7est and to i,-ro1e the o1era)) effi'ien'y of the 7ankin

syste,( it is 1ery ,*'h ne'essary to ha1e a -ro-er)y desined 'entra)

,a'hinery in a)) the 7anks for h*,an reso*r'e ,anae,ent.

In 1ie6 of the 'ontin*o*s deterioration in -rofita7i)ity of 7ankin

o-erations 6ae re1ision fro, ti,e to ti,e of 7ank e,-)oyees and its

'onse*ent i,-a't on -rofit ,ade it i,-erati1e for 7anks to ens*re o-ti,*,

*ti)iation of h*,an and other reso*r'es.

Sin'e the nationa)iation( in 'hanin ro)e( the 7anks are re*ired to

e*i- their staff in 1ario*s ne6 'o,-eten'ies and a''ordin)y re)e1an'e of

trainin has in'reased in the h*,an reso*r'e ,anae,ent. The 7ankin

ind*stry has rea)ied in ,id se1enties and started )ookin for a

s*--)e,entary ,e'hanis, for de1e)o-in h*,an reso*r'e( and th*s !RD

fo*nd i,-ortan'e in 7ankin ind*stry. A need e>ists to de1e)o- an


46/99

a''o*ntin or infor,ation syste, in 7anks 6hi'h 6i)) ref)e't the '*rrent

'ondition and 'hanes in the 7anks h*,an assets.

The nationa)ied 7anks -ro1ide trainin to 'ent -er 'ent of its offi'ers

as 6e)) as ')eri'a) staff. One of the ,ost i,-ortant e)e,ents( res-onsi7)e for

the s*''ess of any oraniation is +,oti1ation5. There are se1era)

,oti1ationa) te'hni*es *sed 7y 7ank e>e'*ti1e to ,oti1ate their -ersonne)s.

Different -eo-)e 6ant different ty-e of treat,ent fro, their s*-eriors( so an

a--ro-riate treat,ent is ne'essary for satisfa'tion.

The in'reasin 'o,-)e>ities in the 7ankin ind*stry ha1e ,ade the

as-e't of ,anae,ent ,ore 'r*'ia) and a)so )ead to the *estion of 2o7

satisfa'tion a,on 7ank e,-)oyees. The -erfor,an'e of an e,-)oyee and

his 2o7 satisfa'tion are inde-endent. Both these de-end( in t*rn( *-on a

n*,7er of fa'tors 7e'a*se ,an 6orks in a 1a''*,. Sin'e e,-)oyerC

e,-)oyee 'onf)i'ts are rea) and 'o,-)e>( ,ost ,anae,ent are 'on'erned

a7o*t the 2o7Csatisfa'tion of their e,-)oyees.

In India( 7anks are i,-ortant finan'ia) instit*tion for a'hie1in

e'ono,i' de1e)o-,ent and so'ia) *-)ift,ent. P)annin and h*,an reso*r'e

de1e)o-,ent ass*,es reat sinifi'an'e in )a7o*r intensi1e ind*stry )ike

7ankin. P*7)i' Se'tor 7anks in o*r 'o*ntry ha1e sho6n a ood dea) )f

interest in desinin and *sin !RD syste, and ,e'hanis,s for i,-ro1in

effe'ti1eness of their e,-)oyees. In -*7)i' se'tor 7anks the fo'*s of h*,an

reso*r'e de1e)o-,ent

f)o6erin of -otentia) of the indi1id*a) thro*h inno1ations. In rea)iation of

these o72e'ti1es( these 7anks introd*'ed *a)ity 0ir')es for tea, 7*i)din

and 6ork )ife i,-ro1e,ent( 'ir')e ,anae,ent and 7ran'h ,anae,ent


47/99

7oards as a trainin ro*nd for de1e)o-in ana)yti'a) and de'ision ,akin

ski))s for a)) )e1e)s of -ersonne)( in1o)1e,ent of 'ross se'tion of -eo-)e in

de'ision ,akin -ro'ess for 6ider -arti'i-ation in -o)i'y for,*)ation(

,editation roo, for 'reati1e thinkin and oraniationa) rene6a).

Banks has i1en 'ontin*ed e,-hasis of 1ersati)ity de1e)o-,ent

thro*h st*dy 'ir')es( 7rainstor,in session( -*r-osef*) staff ,eetin at

their 7ran'hes( effe'ti1e /o7 rotation 7y for,a) one year ad1an'e -)annin(

en'o*rae,ent to se)fCde1e)o-,ent thro*h in'enti1es and 7rinin o*t

kno6)ede 7ook)ets )ike 'o*nse)in te'hni*es !RD 'o,-endi*, et'.

Manae,ent Union re)ations in Indian 7anks a'*ired ne6 dire'tion

in years. The trade *nion 'o,,*ni'ation is 7asi'a))y asso'iated 6ith

esta7)ishin )ink 7et6een e,-)oyers and e,-)oyees so as to red*'e the a-

7et6een t6o fa'tors of ,anae,ent -ro'ess.

Bank e,-)oyees are *s*a))y 6hite 'o))ar )iterate e,-)oyees 6ho are

*ite 'a*tio*s a7o*t their rihts and d*ties. ?hat ro)e the trade *nions'o,,*ni'ations -)ays in 7*i)din *- ood ind*stria) re)ations( de1e)o-in

e,-)oyees kno6)ede a7o*t ,anae,ents a--roa'h to6ards 6orkers at

)are and o1era)) 6orkin 'onditions. In re'ent years( se1era) ne6

inno1ations took -)a'e in ind*stria) re)ations in 7ankin se'tor.

*a)ity 0ir')es -)ays a do,inant ro)e in ,akin an oraniation

effi'ient and effe'ti1e thro*h in'reased e,-)oyees -arti'i-ations. In

7ankin ind*stry( at the 7ran'h )e1e) the Bran'h Manaer( a'ts as the

'oordinator. The 3a'i)itator( 6ho is no,inated 7y the Bran'h ,anaer(

-ro1ides *ide)ines reardin the f*n'tionin of the *a)ity 0ir')e. The

another inno1ation in the ind*stria) re)ation in the 7ankin se'tor is the


48/99

'on'e-t of *a)ity of 6ork )ife. The 7asi' iss*e in1o)1ed in the -hi)oso-hy of

*a)ity of 6ork )ife is that do 7etter 6hat a1ai)a7)e to *se and 6ork s,arter

and ha--ier 7*t not harder.

The 'on'e-t of 6orkers -arti'i-ation in ,anae,ent referred to

share in de'ision ,akin -o6er. Indian 7anks( -arti'*)ar)y -*7)i' se'tors

7anks( are 'onsidered to 7e a,on the -rin'i-a) -*7)i' se'tor oraniations

6here the s'he,e of 6orkers -arti'i-ation in ,anae,ent has 7een

i,-)e,ented. In #K$( the re)e1ant -ro1isions of the State Bank of India

A't( #K and the State Bank of India


49/99

CHA#TER % III

RESEARCH

METHODOLOG!


50/99

CHA#TER III

RESEARCH METHODOLOG!

>2( STATEMENT OF THE #ROBLEM :%

The 'on'e-t of 2o7 satisfa'tion and its 'onse*en'es are e>tre,e)y

i,-ortant for any ind*stria)ser1i'e oraniation. It entire)y de-ends *-on

the oraniation 'on'erned to enhan'e or )essen the 2o7 satisfa'tion a,on

the e,-)oyees. It is not on)y the 2o7 6hi'h 'an satisfy or dissatisfy 7*t a)so a

,ost of other fa'tors 6hi'h ,ain)y 'ontri7*te to 2o7 satisfa'tion 'o,-rise of

oraniationa) re)ated fa'tors and indi1id*a) re)ated fa'tors. The

oraniation 'an in'rease the )e1e) of 2o7 satisfa'tion 7y -ro1idin 7etter

*a)ity of 6ork )ife. In the indi1id*a) re)ated fa'tors( the attit*de of the

e,-)oyee to6ards the 2o7 as 6e)) as to6ards the oraniation are the ,ain

'ontri7*tors to the 'on'e-t. The -resent to-i' has se)e'ted kee-in in 1ie6

its sinifi'an'e for the indi1id*a)s( the 7akin ind*stry( the so'iety and thenation as a 6ho)e.

>2& OBJECTIVES OF THE STUD! :%

The ,ain o72e'ti1e of the st*dy is to ana)yse the attit*de of the

e,-)oyees to6ards the 2o7 and the fa'tors affe'tin it. !o6e1er( the

s*7sidiary o72e'ti1es 6hi'h 'ontri7*te to the attain,ent of ,ain o72e'ti1es

are as *nder :C

#. To stress *-on the 1ita) sinifi'an'e of 2o7 satisfa'tion in the

oraniationa) de1e)o-,ent 1isCC1is indi1id*a) de1e)o-,ent.


51/99

. To ana)yse the ,eas*re of 2o7 satisfa'tion and s*7se*ent)y the

fa'tors 'ontri7*tin to it.

$. To as'ertain the deree of o1era)) 2o7 satisfa'tion -re1ai)in

a,on the 7ank e,-)oyees.

%. To re1ie6 the attit*de of the e,-)oyees to6ards the 7ankin 2o7

and the 7ankin ind*stry.

. To st*dy the i,-a't of different 1aria7)es s*'h as the o''*-ationa)

)e1e)( ae( se>( ed*'ation and oraniationa) ')i,ate on the 1ario*s

fa'tors affe'tin 2o7 satisfa'tion and o1era)) 2o7 satisfa'tion.

H. To ana)yse the e,-)oyees o6n 1ie6s on fa'tors to i,-ro1e their

2o7 satisfa'tion.

>2> METHODS OF DATA COLLECTION :

The st*dy 7ein e>-)oratory in nat*re( 7oth ty-es of data -ri,ary as

6e)) as se'ondary ha1e 7een *sed. The st*dy is s*7stantia))y -ri,ary data

7ased 6hi'h is 'o))e'ted thro*h a $ue8tio//.i,e 7y a--)yin S.m01i/4

Te+5/iue2!o6e1er( se'ondary data has 7een *sed as -er re*ire,ent.

THE $UESTIONNAIRE :

The data has 7een 'o))e'ted 6ith the he)- of 6e)) str*'t*red ')osed

*estionnaire. A-art fro, -ersona) infor,ation the *estions fro, different

as-e'ts re)ated to 2o7 and satisfa'tion are in')*ded in *estionnaire. As a

6ho)e a tota) of $#


52/99

SAM#LING :

Sa,-)in sie is restri'ted to #&& res-ondents 6orkin in different

P*7)i' ; Pri1ate 7anks of re-resentati1e 'ities of !aryana ; 0handiarh.

St,.ti-ied R./dom S.m01i/4 has 7een a--)ied 6hi)e se)e'tin the 7ank

7ran'hes and 'on1enien'e sa,-)in in 'ase of res-ondents.


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CHA#TER % IVANAL!SIS

AND

INTER#RETATIONOF DATA


54/99

ANAL!SIS AND INTER#RETATION OF DATA :

9ee-in in 1ie6 the ,ain and s*7sidiary o72e'ti1es of the st*dy( the

data 'o))e'ted thro*h the *estionnaire has 7een ana)ysed and inter-reted

6ith the he)- of statisti'a) ta7*)ation 7y *sin a1erae and -er'entae too)s.

Ta7*)ation has 7een done in E>'e) Pa'kae.

>2) SIGNIFICANCE OF THE SUTD! :

The o7ser1ations and findins of the 2o7 satisfa'tion st*dy are

e>tre,e)y *sef*) for any oraniation in enera) and for 7ankin ind*stry in

-arti'*)ar. By dis'o1erin the attit*de of the e,-)oyees on 1ario*s fa'tors

re)ated to the 2o7( an oraniation 'an 'orre't *nfa1o*ra7)e sit*ations

)eadin to hiher )e1e) of 2o7 dissatisfa'tion. I,,ediate kno6)ede of the

res*)ts a't as a sti,*)atin for'e tho*h its effe'ts are a)so re)ated 6ith the-attern of interC-ersona) re)ations in the oraniations. 3ro, the 2o7

satisfa'tion st*dies it 7e'o,es -ossi7)e to kno6 the after effe'ts of s-e'ifi'

in'enti1es( -o)i'ies and -rora,,es. It is a)so i,-ortant for an intensi1e

st*dy of the inf)*en'e of ho*rs of 6ork( ,ethods of 6ae -ay,ent( *a)ity

of 6ork )ife( -ersonne) -o)i'ies and -ra'ti'es( *nionC,anae,ent re)ations

and str*'t*ra) oraniation of the ind*stry. As a 6ho)e( the st*dy i1e 7etter

is heihts of the 7ankin ind*stry as 6e)) as satisfa'tion )e1e) of the

e,-)oyees 6orkin in it.

>27 LIMITATIONS OF THE STUD! :


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The st*dy on this -ro2e't has 7een done 6ith f*)) efforts and *tter,ost

'are. B*t sti)) there ,ay 7e so,e )i,itations 7eyond 'ontro) 6hi'h ,iht

,ake the findins and 'on')*sions in this st*dy -ro1e to so,e de1iations

fro, the a't*a) res*)ts. These so,e )i,itations ,ay 7e as fo))o6s :C

3irst )i,itation of st*dy 6as s'ar'ity of ti,e 7e'a*se ti,e d*ration

6as 1ery short for the -ro2e't 6ork. !en'e on)y )i,ited s*r1ey

'o*)d 7e done.

The sa,-)e sie of #&& is too s,a)) to dra6 inferen'e fro, s*r1ey.

!en'e( it is too diffi'*)t to i1e 'on'rete and ')earC'*t res*)ts. D*eto s,a)) s*rfa'e sie so,e error ,ay 7e there in the res*)ts of

-ro2e't.

Res-onses fro, res-ondents ,ay 7e different fro, a't*a) 1ie6s.

As the st*dy 6as 'ond*'ted in s,a)) areas of on)y se1en distri'ts(

res*)ts e1o)1in o*t ,ay not 7e tr*e at nationa) )e1e).

Res-ondents ,iht ha1e not dis')osed their a't*a) 1ie6s 7e'a*se

of kee-in it se'ret.

It is too diffi'*)t to 'on1in'e the e,-)oyees for fi))in the

*estionnaire.


56/99

Ana)ysis of data

The infor,ation a7o*t the res-ondents enera) 'hara'teristi's and

satisfa'tion )e1e) ha1e 7een 'o))e'ted 6ith the he)- of a 6e)) str*'t*red

*estionnaire. A)) the res-ondents 6ere 'onta'ted -ersona))y and

infor,ation 6as athered. The infor,ation th*s 'o))e'ted has 7een

-ro'essed in different ta7)es( and ana)ysis and inter-retation ha1e 7een ,ade

a''ordin)y. The entire ana)ysis has 7een 'ateoried in t6o 7road

'ateories i.e. Genera) 'hara'teristi's of the res-ondents and re)ated to 2o7

satisfa'tion infor,ation.

-ersona) 0hara'teristi's of the Res-ondents

The o7ser1ations of enera) 'hara'teristi's of the res-ondents are 1ery

ne'essary to ha1e -ro-er assess,ent for the -*r-ose. The res-onses of the

e,-)oyees are e)i'ited thro*h *estionnaire on the fo))o6in fa'tors :

#. Se>

. Marita) Stat*s

$. Tota) )enth of ser1i'e

%. "enth of ser1i'e in -resent 2o7

. 3a,i)y 0o,-osition


57/99

H. Month)y Sa)ary

. Ae

J. Ed*'ationa) *a)ifi'ation

A)) these fa'tors are re)ated 6ith ea'h other and 'o))e'ti1e)y affe'ts

the satisfa'tion )e1e) of the e,-)oyees.


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#. Distri7*tion of Res-ondents 7y se>

TABLE NO2 (

O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL

Ma)e


59/99

. ,arita) stat*s of the res-ondents :

TABLE NO2 &


Married #


60/99

$. Ed*'ationa) *a)ifi'ation of the res-ondents

TABLE NO2 >


UnderCGrad*ate $


61/99

%. Ae Gro*- of Res-ondents

TABLE NO2 )


Be)o6 yrs K


62/99

72 LENGTH OF SERVICE

TABLE NO2 7


Be)o6 yrs $


63/99

2 #RESENT #OSITION

TABLE NO2


Be)o6 yrs #K


64/99

;"


65/99

2 MONTHL! SALAR! OF THE RES#ONDENTS

TABLE NO2


&&&C#&&&& ##


66/99


67/99

((2 FEELING OF SATISFACTION

TABLE ((


Most of the ti,e #J


68/99

#. Nat*re of /o7 1isCC1is A7i)ity( Interest( 0a-a7i)ities and A-tit*de of

the Res-ondents

TABLE (&


Yes #H


69/99

(>2 AS#ECT OF THE JOB HICH IS LI3ED MOST

TABLE NO2 (>


Nat*re of the 2o7 #$


70/99

()2 CA#ABILITIES #RO#ER UTILISED

TABLE NO2 ()


Yes #


71/99

(72 SATISFACTION OF THE RES#ONDENTS FROM THE SALAR!

TABLE NO2 (7


Yes #


72/99

(2 ADDITIONAL #ER3S AVAILABLE TO THE RES#ONDENTS

TABLE NO2 (

O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI

Medi'a) A))o6an'e & # & #J

!RA #K & % #

Bon*s # #

S'ooter0ar Maintenan'e J $

S'hoo)in #

DA # % $

A''o,,odation $

3*rnit*re # J

P3 #J #K $ $

Ne6s-a-er A))o6an'e # # $

Grat*ity H #

Unifor,

Fi4u,e8 i/ #.,e/t5e8e8 .,e #e,+e/t.4e

Additiona) -erks definite)y -)ay an indis-ensa7)e ro)e in ,oti1atin

the e,-)oyees at 6ork. So( it 1ery essentia) to -ro1ide different ty-es of

additiona) -erks a''ordin to re*ire,ents of the e,-)oyees. Ta7)e No. #H

re1ea)s that the no. of res-ondents fro, ea'h 7ank 6ho 6ere ettin

additiona) -erks in addition to their sa)ary. In -*7)i' 7anks res-ondents 6ere

ettin ,ore -erks rather than -ri1ate 7anks.

(;2 #RO#ER RECOGNITION AT BAN3


73/99

TABLE NO2 (;


Yes #


74/99


75/99

(2 FULFILLMENT FROM SALAR!

TABLE NO2 (


Basi' ne'essities of the )ife K


76/99

&'2 ATTENTION TO FAMIL!* RELATIVES AND FRIENDS

TABLE NO2 &'


Yes #J


77/99

&( SATISFACTION FROM #ROMOTION #OLICIES

TABLE NO2 &(


3*))y #%


78/99

&&2 SATISFACTION FROM TRANSFER #OLICIES

TABLE NO2 &&


3*))y #%


79/99

&>2 FUTURE OF HONEST AND HARD OR3ING EM#LO!EES

TABLE NO2 &>


Yes #


80/99

&)2 CHANGE OF JOB

TABLE NO2 &)


Yes


81/99

&72 FEELING FOR CHANGING THE JOB AND ITS REASONS

TABLE NO2 &7


Nat*re of the 2o7 #


82/99

&2 JOB ASSIGNMENT

TABLE NO2 &


Borin ; Montono*s %


83/99

&;2 CHANGE IN DUTIES

TABLE NO2 &;


To )are e>tnet #$


84/99


85/99

& SATISFACTION FROM OR3ING #LACE

TABLE NO2 &


Tense $


86/99

>'2 #ERCE#TION ABOUT SENIORS

TABLE NO2 >'


0oCO-erati1e #


87/99

>(2 RELATION ITH SU#ERIORS

TABLE NO2 >(


E>'e))ent J


88/99

>&2 #ARTICI#ATION OF THE EM#LO!EES

TABLE NO2 >&


Month)y J


89/99


90/99

>)2 TRAINING #ROGRAMME

TABLE NO2 >)


One in a 6hi)e 6e need ##


91/99

>72 BOOS SHO INTEREST IN SOLVING #ROBLEMS

TABLE NO2 >7


Often #%


92/99

>2 SALAR! SUFFICIENT TO MEET FAMIL! RE$UIREMENTS

TABLE NO2 >


Aree J


93/99

>;2 CREATE INTEREST IN THE ORGANISATION

TABLE NO2 >;


Sa)ary $


94/99

CHA#TER % V

CONCLUSION*

FINDINGS

ANDSUGGESTIONS


95/99

FINDINGS " CONCLUSIONS

#. Ma2ority of the res-ondents are ,a)e.

. A)) the e,-)oyees fro, P*7)i' 7anks are ,arried ; ha1in ,ore

than de-endent ; in Pri1ate 7anks are *n,arried ; ha1in *-

to de-endent 7e'a*se in -ri1ate 7ank e,-)oyees are yo*n than

-*7)i' 7anks.

$. In -ri1ate 7anks e,-)oyees are ser1in the 7ankin ind*stry fro,

)ess than yrs ; in -*7)i' 7anks res-ondents are ser1in fro, ,ore

than one de'ade. Be'a*se the -ri1ate 7ank are ne6 entrants to the

,arket.

%. In -ri1ate 7ank J& e,-)oyees are -rofessiona) ; in -*7)i' 7ank

H& are rad*ate.

. In -ri1ate 7anks J& e,-)oyees ; in -*7)i' 7anks

e,-)oyees are f*))y satisfied fro, 2o7 ; they re,ain satisfied fro,

the 2o7 ,ost of the ti,e.


96/99

H. J of e,-)oyees fro, a)) the 7anks fee) that their 'a-a7i)ities is

7ein -ro-er)y *ti)ied.

. In -ri1ate 7anks & e,-)oyees )ike the nat*re of 2o7 ; in -*7)i'

7anks %& e,-)oyees )ike the re-*tation of the oranisation.

J. res-ondents fro, a)) the 7anks are not satisfied 6ith their

sa)ary ; e,-)oyees find their sa)ary )ess than the 6ork they do

in 7ank.

K. J e,-)oyees ot -ro-er re'onition at their 7ank.

#&. of the e,-)oyees o-inion that their sa)ary 'an 2*st ,eet their

7asis ne'essities of )ife.

##. & e,-)oyees in -ri1ate 7anks $& e,-)oyees in -*7)i' 7anks

are satisfied 6ith transfer ; -ro,otion -o)i'ies of their 7ank.

#. J$ e,-)oyees think that honest ; hard 6orkers ha1e 7riht

f*t*re in the 7ankin ind*stry.

#$. # res-ondents 6ant to 'hane their -rofession.

#%. K& e,-)oyees are satisfied 6ith the 6orkin en1iron,ent in their

7ank.


97/99

#. J& e,-)oyees find their seniors 'o))ea*es as 'oCo-erati1e.

#H. J e,-)oyees dis'*sses the oraniations ,atter 6ith their

senior o''asiona))y.

#. J e,-)oyees dissatisfy 6ith the ho*rs of 6ork # e,-)oyees

dissatisfied 6ith the nat*re of 2o7.

#J. ## e,-)oyees tho*ht that they no need o''asiona) trainin

-rora,s for i,-ro1in their -erfor,an'e.

To s*, *-( e,-)oyees are reasona7)y satisfied 6ith 7ankin ind*stry.

Tho*h there are 'ertain fa'tors 6hi'h dissatisfy the 7ank e,-)oyees. The

satisfa'tion )e1e) of the e,-)oyees 'an 7e enhan'ed 7y i,-)e,entin 'ertain

s*estions 6hi'h are ,entioned on the ne>t -ae.


98/99

SUGGESTIONS

Manae,ent Po)i'ies ha1e 7een one of the reatest disCsatisfier for

the e,-)oyees. ?hi)e fra,in the -o)i'ies e,-)oyees -arti'i-ation

'an 7e initiatedin'reased to ha1e ro6th oriented rea)isti' -o)i'ies

?orkin 'onditions of the ind*stry is the another disCsatisfier. Aain

-arti'i-ation of the e,-)oyees 'an -)ay an i,-ortant ro)e in ha1in

and i,-)e,entin effe'ti1e 6orkin 'onditions.

!o*rs of 6ork and ti,ins of 2o7 a)so dissatisfy the e,-)oyees to a

reater e>tent. By a--)yin effe'ti1e ti,e st*dy and effe'ti1e ti,e

,anae,ent( this -ro7)e, 'an 7e red*'ed.

?ith the arri1a) of -ri1ate 7anks( retention of 'o,,itted and effe'ti1e

e,-)oyees has 7e'o,e need of the ho*r as these e,-)oyees ,ay find

7etter -ros-e'ts in -ri1ate 7anks. So to retain the,( e>tra in'enti1es

,ay 7e i1en to the res*)t oriented e,-)oyees. This 6i)) a)so de'rease

the dissatisfa'tion of the e,-)oyees fro, sa)ary front.

Pro,otion -o)i'y sho*)d 7e s*'h that the seniority of the e,-)oyees

,*st 7e re6arded.


99/99

In -*7)i' 7anks there sho*)d 7e re'r*ited the -rofessiona)s 7e'a*se

no6 the 7anks are 'o,-*teried and there is hard 'o,-etition

7et6een -*7)i' ; -ri1ate 7anks.

There sho*)d 7e so,e e>tra re6ards for honest and hard 6orkers.

/o7 -ress*re 1isCC1is ,arket s'enario sho*)d 7e ad2*sted a''ordin)y.

E,-)oyees sho*)d 7e 'onsider that they are the -art of 7ank. So that

they 'an et 7etter 'han'es of -ro,otion on the 7asis of their

-erfor,an'e.

job satisfaction amrit

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