job spec - freight forwarder - hytech...
TRANSCRIPT
Form: HRM 001 A Date: 01/05/12 Revision: 000 Page 1 of 2
Job Specification
Name: Date: April 2016 Job title: Freight Forwarder Reports to: Operations Manager Role (Overall Job Purpose): To ensure that the Freight Forwarding services delivered, meets and exceeds customer expectation, is in accordance with established service levels / procedures / SLA’s and is within revenue and cost parameters. Ensure that all administrative requirements are complete and accurate. Contribute to the achievement of Departmental/Product and Company goals and objectives. Key Relationships: Internal
• Operations Manager • Other personnel as required
External • Customers • Service Providers
Description of Responsibilities and Key Tasks including decision making authority • Understanding Customer Requirements and ensuring the delivery of first class customer service. • Planning, arranging, monitoring and controlling shipments/deliveries and the completion of all associated
documentation (operational, administrative & legal). • Customs Clearance • Liaising with Customers and Suppliers / Service providers. • Adherence & maintenance of the Daily/Weekly/Monthly ‘Task List’ • Operation of the companies IT Systems (incl. Azyra, MS Office) • Timely and accurate generation of Sales Invoicing and timely processing of costs (accruals & purchase
invoices). • Timely and effective response to general inquiries and queries, or escalating if unable to deal with
completely or accurately. • General office duties. • Compliance with all Legal, Regulatory and Company Standards. • Adherence to the company H&S Policy and proactively contributes to the maintenance of a safe working
environment. • Provide Holiday/Absence cover when required • Other tasks as required.
Qualifications required Essential
• Leaving Cert Desirable
• Freight Forwarding or Logistics Diploma • Dangerous Goods Training • Customs Clearance Training
Experience required Essential
• Minimum if five (3) years in a similar role • International & National Road Freight
Desirable • Multi modal (Road, Air & Sea) experience • Dangerous Goods • Customs Clearance
Form: HRM 001 A Date: 01/05/12 Revision: 000 Page 2 of 2
Job Specification
Personal Profile The ideal candidate will be an experienced Freight Forwarder with excellent communication skills (verbal and written), and a high level of clerical speed and accuracy. A team player who will proactively take on tasks and responsibilities. Commitment to quality and customer service is essential. Key Outputs / Performance Measures
• Complete Customer Satisfaction • Job Profitability • Completion of Daily/Weekly/Monthly ‘Task List’ • Maintenance of KPI’s